Novatech Direct Ltd Reviews - www.novatech.co.uk

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★★★☆☆
2.5 / 5
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★★★★★

“Fantastic Service”

Written on: 19/08/2011 by kevmac75 (3 reviews written)

Ordered computer components from Novatech for a new build. 3 seperate orders as I had never used this company before and thought it best to be cautious. All orders arrived either earlier than expected or on time. All items were very competitivly priced. I can certainly recommend Novatech and I will certainly use them again… Read Full Review

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★★★★★

“Novatech Laptops”

Written on: 08/08/2011

I have never had any trouble with Novatech products and the laptop I've just bought is absolutely fantastic - amazing value. I am surprised at the mixed reviews on this company, but as I have never really had a problem with any of my purchases, I can't really comment on the after-sales service. The laptop I bought has a similar to spec to my works laptop which is a Dell latitude at twice the price. The Novatech nSpire is better to use in everway, particulary the keyboard, and it feels faster… Read Full Review

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★★★★★

“Not the absolute cheapest, but definitely worth the...”

Written on: 24/06/2011 by Scarrott (6 reviews written)

I run a printing and design company in Sheffield. Between my home and business i've had 6 PCs from Novatech over the last 6-7 years or so. We don't even look elsewhere now when buying a PC. The prices are very reasonable with no hidden extras (prices are shown with VAT and include free delivery) and the quality of the products is top draw. Every one we have ordered has arrived at least 2 days before the estimated delivery date and we have never had a fault on any of them. I've ordered systems… Read Full Review

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Guest's Response to Scarrott's Review

Written on: 25/06/2011

Yes you do sound like you work for them

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Scarrott's Response to Scarrott's Review

Written on: 05/01/2012

Nope, i run this company www.dspad.co.uk

As a follow up, we did actually have a fault recently. We were getting blue screens and it turned out one of the 2gb memory modules in our main machine went faulty a few days back. We contacted customer support yesterday through the live chat on their website and he said they would send out a new 2gb stick. We didn't even need to send the faulty stick back. New stick arrived recorded post this morning. Very impressed.

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★★☆☆☆

“Used to be good but got greedy and sloppy”

Written on: 20/06/2011 by rickyh (1 review written)

I live v. close to the Portsmouth branch and have been using them for many many years. I rarely use them now. On pricing they no longer compete with the likes of CCL and Amazon. I also became deeply suspicious of their product reviews, always 4 and 5 star. Also deeply suspicious of the three 5 star reviews below, looks like their management have been hard at work again… Read Full Review

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★★★★★

“Amazingly fast delivery”

Written on: 27/05/2011

Not just delivered on time, but several days before expected! Ordered my motherboard on a Thursday at about 4.30pm and selected the free delivery option, with delivery expected the following Tuesday. Got an email quickly saying my motherboard bundle had been dispatched and lo-and-behold, the courier arrived with it the next morning (Friday)! This is wonderful service, not saying this happens all the time, but as my first dealing with Novatech I am very happy indeed. Motherboard bundle was as… Read Full Review

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☆☆☆☆☆

“Novatech... Laptop with a CD-RW, which should've been...”

Written on: 22/01/2008 by Buzzomatic (1 review written)

Novatech... Laptop with a CD-RW, which should've been a DVD-RW in my opinion (even had a DVD-RW facia on it!), 2 hard drives that have gone down with errors within 6 months of each other, 2 hard drives in 14 months (one recently) that were older drives packaged with newer stock codes, so appeared to be new drives on the outside... In my experience, numerous call transfers, hours of time on the phone for a total refund including delivery charges… Read Full Review

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☆☆☆☆☆

“I bought a Novatech Motherboard Bundle with extra...”

Written on: 24/01/2005 by gary2005 (1 review written)

I bought a Novatech Motherboard Bundle with extra 512MB RAM, DVDRW Drive, 160GB HD.
I installed Windows XP ok, but then nothing else would install. The engineer said that the memory could be suspect, so I ran memtest86 on it and sure enough loads of errors on both modules.
The PC went back for repairs and came back far worse and wouldn't even install XP. Memtest86 is still slating it. So went for the refund, but they wouldn't refund the DVD or the HD and had to retest everything before issuing… Read Full Review

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★★★★★

“Having stumbled upon this Web Site I am to amazed at...”

Written on: 12/05/2011

Having stumbled upon this Web Site I am to amazed at the number of bad reviews for Novatech. I have dealt with them for over 6 years and have found the products excellent and the customer service second to none. I would trade with this company at any time. I am a Quality Manager with a very large International Communications Company and all the products supplied to me have all been fit for purpose and performed brilliantly… Read Full Review

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Rickyh's Comment

Written on: 20/06/2011

Looks like it was written by Novatech

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★★★★★

“I`ve been using Novatech for a for about 5 years now...”

Written on: 09/05/2011

I`ve been using Novatech for a for about 5 years now and have found them 2nd to none, For example, my monitor has just been repaired after nearly three years as They informed me the garuantee was still healthy, excellent aftersales and polite staff… Read Full Review

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★★★★★

“I have used Novatech for the past 3 years for a...”

Written on: 04/05/2011

I have used Novatech for the past 3 years for a variety of items, from discs through to barebone bundles. I am amazed that they have so many bad reviews, I have never had one point to complain on - from delivery to after sales service, all items have been handled very professionally. Their live chat room is second to none for assistance with any assembly problems that I have had. Excellent company - i will continue to use!… Read Full Review

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★★★★☆

“I have purchased multiple PC systems, components and...”

Written on: 12/04/2011 by phoenix198 (1 review written)

I have purchased multiple PC systems, components and monitors from Novatech over a period of 7-8 years. Goods supplied have always been as advertised and on the 3 or 4 times I have had to customer or technical support it has been fast and efficient, with no quibbles over RMAs. The website easy to navigate although there could be more technical information made available. Telephone sales are friendly and knowledgable. Fast track service (collect at store) excellent. Prices not the absolute best… Read Full Review

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★★★★★

“I reguarly bulk purchase laptops for the school I work...”

Written on: 24/03/2011

I reguarly bulk purchase laptops for the school I work at and cannot fault the aftersales service at novatech. they are always quick to respond and quick to repair/replace as necessary, not that this is needed very often, I am amazed at the negative responces here as I have always recived great service I currently have in excess of 180 machines from them.
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★☆☆☆☆

“I have purchased from Novatech twice in the last 3...”

Written on: 21/03/2011

I have purchased from Novatech twice in the last 3 years. On both occasions the laptop & computer that I received has been absolutely atrocious.

There have been a whole host of fundamental errors riddled throughout the systems. Incorrectly fitted CPUs, overheating and hard disk failures make up a list which is literally too long to recite.

They recommend using their online support; my experience of this always has a very long wait and ultimately nothing useful comes from it (including on… Read Full Review

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★☆☆☆☆

“I have had nothing but problems with the desktop I...”

Written on: 18/03/2011

I have had nothing but problems with the desktop I ordered. I feel that I may well ask Novatech to take back a product that is not fit for purpose. Nothing is covered without some difficulty in even tracing just what is required. There is nothing in particular that I could say I like. This is not what I expected from a Which? suggestion… Read Full Review

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★☆☆☆☆

“Slippery lot! ”

Written on: 13/02/2011

Slippery lot!

A Intel Core i7 920 "D0 Stepping" 2.66Ghz story.

It was a while after I had built the machine I decided to overclock it a little bit. Checking with Cpuid a utility program, I found that it was not the chip I ordered - Intel Core i7 920 "D0 Stepping" 2.66Ghz (Nehalem) (Socket LGA1366) - Retail, but got the CO version, which is the less sought after. Now if they did not have these in stock at the time it would be so easy to palm you of with the other and hope for the best.

I rang… Read Full Review

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★☆☆☆☆

“This is the worst online company I have ever dealt...”

Written on: 11/02/2011 by bejay70 (1 review written)

This is the worst online company I have ever dealt with. Their after sales and warranty service is non existant in my experience. You have to chase every issue. They never reply or offer you service. Even the managing director ignores your problems. Avoid at all costs!… Read Full Review

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★★★★★

“I don't normally write reviews but after seeing...”

Written on: 22/12/2010

I don't normally write reviews but after seeing Novatech only had 2.5 stars i felt i should at least even out the average based on my positive experience.

First time using Novatech and had a very good experience. I purchased a motherboard bundle with a cpu and ram already installed. The set up for me to install in my case and connect the PSU was clearly written down in novatech's own instruction manual.

Unfortunately the computer stopped POST'ng about 2 months' later, I identified the reason… Read Full Review

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★☆☆☆☆

“Novatech review ”

Written on: 11/12/2010 by selimap (5 reviews written)

Novatech review

I wasted almost three months of my spare time trying to get a Novatech machine to work reliably, or at all.

The staff in the Cardiff branch were very nice and helpful (but not the store manager who I had to deal with later on).

I discussed my needs in person and bye email - fortunately that meant I had a full trail of all conversations. I wanted a high spec machine to cope with HD film making

When I took delivery, I scrabbled around under my desk plugging in all the… Read Full Review

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★☆☆☆☆

“I bought a X80 from Novatech back in June 2008, within...”

Written on: 03/12/2010

I bought a X80 from Novatech back in June 2008, within a week the fan stopped working so that had to be replaced. Within another month the optical drive was replaced (3 times) since it was not functioning correctly, however this was actually caused by an incorrect setting in the bios. Around 3 months later the laptop was returned again to replace the cmos battery, but the laptop was returned with a gouge in the LCD screen, so they replaced the laptop with a new one (due to several issues that… Read Full Review

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★☆☆☆☆

“We've used Nova Tech twice - bought our first PC off...”

Written on: 16/11/2010

We've used Nova Tech twice - bought our first PC off them years ago and it was great. It was getting a bit old so we decided to use them again and purchased an ISYS Pro system about two years ago. With a couple of months the whole system had crashed twice (losing all our data) and we had to rebuild it from scratch (inclduing reinstalling the Operating system). We returned the PC to Nova Tech who told us that it was a fault in the hard drive which they'd replaced. We bought a portable hard drive… Read Full Review

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