Novatech Direct Ltd Reviews - www.novatech.co.uk

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★★★☆☆
2.5 / 5
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★★☆☆☆

“If customer service is high on your list you best avoid”

Written on: 01/02/2013 by satoriphoto (1 review written)

Customer service is shocking, constantly chased for updates and each time promised a call back which I only received after the 4th attempt. Im now running a blog on the whole sorry affair… Read Full Review

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★☆☆☆☆

“Why would you use Royal Mail during the Christmas season?”

Written on: 17/12/2012

I'm not posting a lengthy review about them, because I've already wasted enough energy on these idiots. WHY WOULD YOU USE ROYAL MAIL TO DELIVER MY HARD DRIVE 10 DAYS BEFORE CHRISTMAS? ARE YOU GUYS STUPID?! Sorry, had to get that off my chest, paid for next day delivery on a Thursday, it's currently Monday and no hard drive. I've demanded that they just refund me the money on the item, but they wanted me to sign an agreement saying "If I don't give them the hard drive back in said days, then I… Read Full Review

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★☆☆☆☆

“Novatech products”

Written on: 30/11/2012

I have used Novatech for 12 years when they first started and must admit they were head and shoulders above the rest , how ever these last few years they have gone down . I have spent nearly £3000 with them in 2 years and have had to send back 3 items that were faulty ,on each occasion they had novatech tape sealing the boxes (means just one thing , have been opened before i got it ) there customer sevices are bad and lie just to get you off the phone . I now shop any where other than there… Read Full Review

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★★★★☆

“Bare bones AMD FX 8 Gb bundle”

Written on: 20/11/2012 by Ulysses5 (2 reviews written)

Plenty of information, and a few reviews made this a simple choice. I have used Novatech befor and have had no problems so far. It arrived next day with postage of less than £5.All I had to do was fit my hard drive and graphics card and away I went. Other reviews mentioned the fan was noisy. well it can be at times but not off putting. Access for fitting the internal upgrades is very easy and plenty of room. So far I can not fault it or Novatech Thier price is always competative but not… Read Full Review

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★★☆☆☆

“GOOD TO DEAL WITH AT FIRST, BUT ...”

Written on: 19/11/2012 by Keitholeous (1 review written)

When I first dealt with this company, I was extremely impressed, but then, over a relatively short period of time, things changed for the worst. I ordered components and the delivery time got worse, and the company seemed to be less willing to replace items, or offer a refund. It was almost like the company was under different ownership. Then I ordered a motherboard, processor, and RAM bundle from the company, but nothing arrived on the due date. I called to learn that there was apparently… Read Full Review

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★☆☆☆☆

“Power supply issue's”

Written on: 10/11/2012

1 week after I took my i-rush pro gaming home the power supply blew up... The PC was fixed, luckily I was able to drive it to the store and avoid no pickup's like im reading often on here. I was ensured in the store this is a freak occurrence and should never happen. well 2 years on 5 other pcs have came through my house and none have done this.... BOOM power supply blows up again filling my room with a foul smelling cloud of smoke. Avoid this company like the plague!… Read Full Review

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★★★★★

“Great product and service.”

Written on: 12/09/2012 by ibanez335 (1 review written)

My first order with this company. Ordered Monday am - paid for snail-post - received Wednesday first thing. Email to let me know item had been despached. Trendnet powerlinks worked straight out of the box. In short great product and great service. Will use again… Read Full Review

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★☆☆☆☆

“Worst IT company to deal with !”

Written on: 22/08/2012 by TonyR7 (1 review written)

Where do I start. The experience which I have had with them I would tell everyone to stay away. They mess up orders, have very bad communication within their company and never deliver anything. And then lie to you, blame parcel force and then offer you a 2% discount for their POOR customer service. You are better to use Dabs, Ebuyer, Pixmania, Amazon, Ballicom, Micom etc etc. I will never be using their services ever again… Read Full Review

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★☆☆☆☆

“Don't order if not in stock!”

Written on: 13/08/2012

I have used this company several times but only when goods were in stock. This time I ordered an item which was due in the next day. The following day the due date moved 3 days later, & then the same thing happened when that date came, this then happened another 3 times! I emailed them & they admitted there was NO firm delivery date for the item but they wouldn't put that on the website, being economical with the truth I call it!… Read Full Review

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★☆☆☆☆

“Novatech JUST BAD.”

Written on: 02/07/2012 by FLAS (1 review written)

Laptop arrived with faulty touch pad and it failed the windows 7 extended memory test. The refurbished laptop was a scam. 100MHz bus instead of 166MHZ. DDR3 1600 running at DDR3 1333 and 1.5V. (DDR3 1333 was specified in ad) CPU voltage at 10% greater than safe maximum. The motherboard had a Cougar Point chipset and YES it had no SATA 300 just SATA 600 and SATA 150 connections. Say no more. One of the duff motherboards released by INTEL last year. And it was a blown one!!! Customer services… Read Full Review

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★★★★★

“Top class customer service and after sales support!!!”

Written on: 27/06/2012 by WallyHale (1 review written)

I cannot fault this company .. other than a typo in their ad. I bought a graphics card from their site because it said 1GB, while all others only had 512MB RAM. I figured I would end up with the 512, but needed the card and the price was in line with all other stores anyway. My item arrived next day delivery, and I wasn't surprised to find I got the 512MB model. I called their customer services so they can fix their ad so future customers don't get caught out .. and got through immediately… Read Full Review

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★☆☆☆☆

“Still haven't collected my computer after 4 weeks ”

Written on: 22/04/2012

They said they would collect and repair 4 weeks ago and still nothing. Invoice number 4890421… Read Full Review

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★☆☆☆☆

“You have to be insane to go to Novatech”

Written on: 28/03/2012 by weymouth123 (1 review written)

I have had so many bad experiences from Novatech that I have stopped buying from them a year ago. Novatech used to be very competitive but they have become greedy in the last few years! Someone I know used to work at Novatech and they said as soon as they see any bad feedback on the web, the managing director will make sure that the entire staff will have to write back anonymously positive ones so that potential customers will not get to see the bad ones because they are so far down the list… Read Full Review

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★☆☆☆☆

“Still not collected faulty machine after 4 weeks”

Written on: 04/03/2012 by Shaw1950 (1 review written)

Novatech are terrible. They were supposed to collect and mend faulty machine 4 weeks ago. Still waiting. Invoice number is 4890421… Read Full Review

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★☆☆☆☆

“Worst service ever!”

Written on: 29/02/2012

Purchased a graphics card from Novatech two months ago and it was DOA. I tried to get a refund but needed to prove it was faulty so they told me to contact the manufacturer about it. After I had proven it was faulty it was past 30 days as the arrival of the product took 10 days and about a week talking to Novatech about returning it. I then had to organise a return for the graphics card which is still in process. Customer service is the worse I have ever had, I was made to speak to a different… Read Full Review

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★☆☆☆☆

“Avoid like the Plague”

Written on: 07/02/2012 by Compulsive_Buyer (1 review written)

Probably the worst online shopping experience of my life. Bought one of their Barebones PCs and gawd does it make a racket. When you switch it on it sounds like a vaccum cleaner and makes a horrible grating beeping noise when booting up. When running the video driver crashes and shows artefacts all over the now broken image. Honestly the worst. The box was delivered battered and split open and the extra kit I ordered memory etc was of shoddy quality. Can't understand why the PC makes so much… Read Full Review

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★★★☆☆

“Gamma V2 Installing wierdos xp professional on this pc”

Written on: 26/12/2011

I brought this box without any os. with the aimn of installing my old version of xp on it. this is only possible if your media is xp professional with service pack 2. my os was xp was with service pack 1 and it does not install. confirmed by Novatech as the minimum requirement ( after I brought it ) 64 bit wierdos 7 loads fine… Read Full Review

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★☆☆☆☆

“How can Novatech still exist?”

Written on: 23/12/2011 by aufhocker (1 review written)

Purchased a laptop and a desktop PC from them at the same time. A couple of months later, both of them are bluescreening and having an assortment of other errors. So, take them back to complain. The staff are apparently hired on their ability to talk down to customers and place stickers on computers. The HD was broken on one computer (which I informed smug salesman No 1, to be met with a "silly person, your inferior brain could not possibly comprehend such complicated things as computers!"… Read Full Review

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★☆☆☆☆

“Novatech Are Ok Until Something Goes Wrong”

Written on: 02/12/2011

Just hope that your Graphics Card doesn’t go faulty after their 28 Day replacement limit! This has already been sent away by them to be tested and the verdict was "it’s faulty" Now they want to sent it somewhere else to be repaired which will take up to 28 days! Apparently this is stated in the small print in their terms and conditions. This is not standard practice across the board, decent companies do not do this, shop around you will get a better deal and better customer service… Read Full Review

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Jclark101's Comment

Written on: 29/02/2012

That is exactly what happened to me! Their service is terrible! I'm still waiting for them to send me one back. I was told by a Novatech employee it would take 30 from when the return was issued, it has past that time so I called them up and someone else said it was 30 days from when the product was received! Apparently it took them 13 days to get the graphics card from my house to them, I live in Birmingham, it's not hard to deliver a package. I hope you have yours by now

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★★★★★

“My first port of call regarding computers/electronics”

Written on: 14/09/2011 by swstevewil (2 reviews written)

These have never let me down. I have in the past tended to shop around and novatech have been best on price for some items so I have bought from them while others have been better on price so I have bought elsewhere, however I have come across problems while doing so and my list of companies is rapidly dwindling, with Novatech rapidly becoming my sole source for this category. I have dropped a star on customer service as I have never had to use to sort out problems so I cant comment on this… Read Full Review

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