ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
32% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
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★☆☆☆☆

“I think asos customer service is the worst I have...”

Written on: 12/12/2010

I think asos customer service is the worst I have every experienced.

They did not bother getting back to me and when they did they were very rude, especially a person called Stephen. I did not receive one of my items, a pair of ghd's, and they expect me to chase the delivery service (parcel force) to see where it could have gone. It was left outside my door, for everyone to see my box-they didn't even put it in a secure place.

I thought asos were really good......not anymore. Never shop… Read Full Review

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★☆☆☆☆

“Not a happy bunny, I ordered a bracelet for my...”

Written on: 12/12/2010

Not a happy bunny, I ordered a bracelet for my daughter who had pointed out an advert in a magazine...ordered it and monies taken out of my account straight away, that was 3 weeks ago...I have emailed the '1 hour reply' customer service 4 times and not had any response....Im disgusted!! Appalled!!… Read Full Review

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★☆☆☆☆

“DO NOT order from ASOS.com. ”

Written on: 11/12/2010

DO NOT order from ASOS.com.

I originally ordered just a pair of shoes and I love them. Because I had a good experience I decided to place another order for some dresses and another pair of shoes. The sizing is inconsistent, as despite ordering shoes in the same size and the same brand (their ASOS brand) the second pair did not fit. I have to pay a fortune to send them back. Then, because the 20% off sale was over I have to pay more to get the right size... makes no sense. Along with the right… Read Full Review

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★☆☆☆☆

“Absolutely useless customer service! My delivery is so...”

Written on: 10/12/2010 by twilight8 (1 review written)

Absolutely useless customer service! My delivery is so late that I do not need the dress anymore as the Christmas party I ordered it for, two weeks ago, is today. I asked for a refund and instead of geting any sort of reply or explanation they dispatched my order again today. No chance for me to get it for the occasion.
Asos cannot hind behind statements like 'we do not do the delivery' as this after all is their business and the customers don't even know who delivers their ASOS purchase.
The… Read Full Review

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★★☆☆☆

“Like other reviews saying, their delivery is quite...”

Written on: 07/12/2010

Like other reviews saying, their delivery is quite slow. I also wonder what carrier service they use. My package seems to be stuck in Indiana for 6 days now. What's going on? This experience doesn't give me a good impression at all.

ASOS, free shipping is a great promotion, but don't offer if you can't get that service right… Read Full Review

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★★☆☆☆

“So I normally do not have a problem with Asos - but...”

Written on: 04/12/2010

So I normally do not have a problem with Asos - but today my large order was not delivered. I enquired about it this evening, and was told it was on it's way to be delivered by 9 pm. 11pm here and still no order.

What is more curious is that the website that ASOS uses for delivery - says they onlt deliver between 9am and 1 pm- so since I raised a concern at 5pm - whould this not have alerted someone that there is a problem?

I have emailed 3 times since and had no response. I love the… Read Full Review

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★☆☆☆☆

“it's insane...this company is terrible!!!! First of...”

Written on: 04/12/2010

it's insane...this company is terrible!!!! First of all instead of receiving my package on time I had to wait extra week and it appeared that the package misses my apartment number, because the label they print at ASOS didn't fit it. I contacted to explain them my issue, they didn't care. Moreover, they made a refund and even though the package was sent back to them they couldn't resend it back to me. So I just got nothing after all. And simultaneously I had another package to come. The same… Read Full Review

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★★★★★

“I ordered a dress on Thursday with next day delivery,...”

Written on: 04/12/2010

I ordered a dress on Thursday with next day delivery, which would be Saturday as I ordered after 7pm. After reading the amount of negative reviews on here I was preparing myself for the worst.

As I needed my order on the Saturday for my birthday I contacted Customer Service on the Friday and asked if they could confirm whether my order would be with me on time. They replied numerous times throughout the day, informing me of my parcels progress and were incredibly polite about it but were… Read Full Review

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★★★★★

“Great webshop. ”

Written on: 03/12/2010

Great webshop.
Huge collection of high street, designer and Asos' own brand clothes.
The pictures of the clothes shown are generally 'true to life', you get what you see: A(s) S(een) O(n) S(creen)
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★★★★★

“I'm surprised to see so many negative reviews on here....”

Written on: 02/12/2010

I'm surprised to see so many negative reviews on here. I've never had a single problem with ASOS and order from them many times a year. I suppose people are always willing to speak out when they have a bad experience, not so for a good one. I also note most of the reviews reflect badly on the delivery experience which surely is the fault of the courier service rather than the company itself (although perhaps customer service could have done a better job in these circumstances).

As for my own… Read Full Review

Sams12345's Comment

Written on: 16/12/2010

I found this review not helpful because...it seems to me that this is from a person that actually works for asos. Most of the reviews are not stating that the site is bad but the customer service they provide after they have taken your money is what people have a problem with and the way they don't check the courier service they use and keep people waiting. I have on several occasion bought from them. However, recently they have had a lack of respect to people problems and concerns.
<br/>
<br/>Other sites such as Amazon, and ebay actually get back to you with a quick resolution and do not keep you waiting and give you items that have not been delivered re-sent very quickly. They are not rude nor do they insult their customers integrity.
<br/>

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★★★★★

“I dont understand all the bad reviews. My first...”

Written on: 30/11/2010 by gypsyperkins (1 review written)

I dont understand all the bad reviews. My first experience with ASOS.com was brilliant. They have a great range of clothing and information on the clothing- including a video of a model with the item on the runway and the size she/he is wearing. Very reasonably priced and free delivery option. I chose the free deliver option and my delivery arrived when ASOS predicted it would. Everything I ordered fit. Only downside is if my clothes didnt fit I wouldnt look forward to returning them via email… Read Full Review

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★★★★★

“People being as they are will complain quickly but too...”

Written on: 29/11/2010

People being as they are will complain quickly but too few will speak out when an experience has been brilliant. Delivery, 3 times now, has been better than expected and a need to deal with customer services,(my fault needed sorting not theirs)was a real pleasure. And they get back within an hour to an email, and that really happens.I cannot fault Asos for delivery, quality and customer service… Read Full Review

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★☆☆☆☆

“Please do not shop at ASOS. Their items arrive late. ...”

Written on: 28/11/2010

Please do not shop at ASOS. Their items arrive late. The dress I ordered smelled horrible. I returned it 3 weeks ago and they have no record of my return. Also there is no way to actually speak to someone when you run into an issue.

Please don't waist your money. Not worth it!… Read Full Review

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★☆☆☆☆

“DO NOT BUY GLOVES WHICH ARE THE ASOS OWN BRAND !! THE...”

Written on: 26/11/2010

DO NOT BUY GLOVES WHICH ARE THE ASOS OWN BRAND !! THE THUMB PART OF THE GLOVE IS MASSIVE, LIKE THE SIZE OF A NORMAL LENGTHED FINGER. LOOKS COMPLETELY RIDICULOUS !… Read Full Review

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★☆☆☆☆

“Ordered clothes off ASOS for next day delivery....”

Written on: 26/11/2010

Ordered clothes off ASOS for next day delivery. Received an email telling me they had tried to deliver but nobody was in. LIE. PLus they said the delivery man had left a delivery note. Second lie. All in all, bunch of liars. And the clothes are poor quality. Rubbish customer service, no phone number, all done by email. If they were a real company they would have a proper customer services system in place… Read Full Review

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★★★★★

“Hi, ”

Written on: 26/11/2010 by Sunnysideup88 (4 reviews written)

Hi,

been using ASOS for about 3 years now, what I was really surprised about was the fact on here the poor review it has :S

I do love the website..... The variety of clothes and excellent sales they have!!!

Only problem that I do have is that I cannot TALK to a REAL person, it is so annoying when I want to do something, as typing and emailing is really a pain!

But yeah besides that though ASOS is awsome, and I really do enjoy at the moment.....

I hope this helps!… Read Full Review

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★★★★★

“Dunno why there are so many complaints about asos...”

Written on: 25/11/2010

Dunno why there are so many complaints about asos here. I've placed 2 large orders with them in the last 3 months and their service has been brilliant. Posted next day without a problem. They were out of stock of one thing I placed on my order, so they refunded me without hassle and recommended I looked at another few jackets that were similar.

Great service, I recommend them… Read Full Review

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★☆☆☆☆

“TERRIBLE CUSTOMER SERVICE. I ordered an item and they...”

Written on: 23/11/2010

TERRIBLE CUSTOMER SERVICE. I ordered an item and they sent the wrong size. I sent in for an exchange and they refunded my item instead of exchanging because they do not know how to process return slips. The price of the item went up and they would not send me the item… Read Full Review

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★☆☆☆☆

“This company is an absolute joke!! I ordered a new...”

Written on: 21/11/2010 by cheryl241 (1 review written)

This company is an absolute joke!! I ordered a new bikini and sunglasses the week before my holiday, i paid for next day delivery as it was being delivered to my parents address, and i would have to pick it up.

2 Days later my parcel still hasn't arrived so i tracked the order, only to find that they had delivered it apparently to my parents address where i had apparently signed for it. Now considering i don't live there and they delivered at 8am, i can't see me signing for it unless i did so… Read Full Review

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★★★★★

“The first time I ordered from Asos my package was 02...”

Written on: 18/11/2010

The first time I ordered from Asos my package was 02 weeks late but costumer service was great and very helpful . They finally told me that My package was lost and resend me the items that they still had in stock and for the rest I received a refund and it was automatic . I still decided to reorder from them because I absolutely love this website and I got express shipping. I ordered on sunday and got the package on wednesday . The secret : DO NOT TAKE THE FLAT RATE SHIPPING ITS KIND OF… Read Full Review

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