I missed my flight as I could not check my luggage in time although I was in line in plenty of time (Thought) 2 hours! 22 other passengers were in the same situation which, I understand, occurs every day. I received no service and the staff was rude. No management in sight. I chose to fly to my destination by another airline and, fortunately, I can claim the price of the Easyjet ticket on my travel insurance. My advice to travellers: Do not use this airline.

Thank you Easy Jet for making the start of our summer holiday so difficult. Received an email on Friday that the flight no longer went to Rome Fiumincino but was going to the other one. I had to move my car hire, the plane was delayed 2 hours, unable to get car hire, stranded in Rome with young children, ongoing travel was difficult. return journey - no better - 2 hours of delays and the explanation was that the airport was to blame... shame on all of you as this is summer holiday season - yes it's busy but it's what you are all there for!!!!

Booked in llam for l2.55 flight on 7th August 20l5. Did not take off until 9.45pm! We could get no information from Swissport staff and any announcements were short, inaudible and mainly in Spanish. One British passenger found a bi-lingual passenger to assist but got nowhere. We had three false alarms that we might be boarding.We at first could see the plane with people looking underneath it and then it was towed away.We were given 4euro vouchers hours after waiting and an Easy Jet crew member just said he had ten minutes for questions and there was some problem with the plane and he vanished.Hours later we had more vouchers for about l2 Euros but food in departure lounge was poor and they could not be used in Starbucks! Eventually we had a short hardly audible tannoy announcement to say we were now leaving from a different departure gate at 9pm when another flight to UK was also due to leave. My son ran around the original departure gate trying to round up our passengers who had not heard the short tannoy. Eventually found out that we were going on the plane scheduled for 9pm departure and those passengers could be going on our original plane when fixed? We eventually left at 9.45pm. I was a disabled lady stuck in a wheelchair for all this time and goodness knows how I would have coped had I been alone as the special assistance handler only turned up at 9pm to get me onto the plane.There was actually an extra passenger on our plane who should have been on the other plane, but she was allowed to stay on board.

I tried to change the date of the car hire booked with easy jet (europcar) Europcar were amazing and there was no charge for changing as long as I did this 2 hours before pick up time. BUT I had paid easy jet and they would not refund any money as they said "we are a non refundable airline" NEVER book a car through easy jet. Europcar, said that they keep having this problem and they are not charging easy jet, but easy jet are holding onto the money

Unfortunately, easyjet don't have competition in the UK markets. Other airlines (budget or otherwise) don't fly the routes, frequency that they do. Why means that the fares are not really budget anymore. Having had to use them for many occasions, here are the various ways in which Easyjet hassles it passengers 1. Frequent delays - this is brought about by quick turnaround times, same flight flying multiple locations on the same day, so a delay during any part of the journey has a cascading delay into the next. 2. Far away gates from where to board/disembark - To save costs, they will may you walk the length of the airport to use a gate that no sensible airlines uses. From there, where wont be direct ramp into the plane. So you get onto the tarmac in the cold, wait 3. Using buses instead of gates where to board/disembark - To save further costs, they pick you from the gate, herd you on buses that take you to somewhere close the the runaway where you board the flight. Saving costs for them and wasting time of passengers 4. Making passengers wait everywhere - Even now with reserved seating, they just LOVE to make passengers queue and herd around 5. Not having a clue about onboard storage - SOmetimes overestimating the number of cabin luggages and forcing people to put it in cabin. Other times, underestimating the number of cabin luggage, doing NOTHING to make passengers put smaller piece of luggage below their seats, and then making passengers queue again in the aircraft to get their luggage put in hold. If I had a choice, then would use other airlines.

Despite all the bad reviews posted here, I must say that there were no problems when my husband & I flew to Amsterdam. It was only a short flight but it left on time and there were no problems with check-in or boarding.

Could not believe that 12 drunk men were allowed to board a flight. It was obvious in the departure lounge, the stench of alcohol was overpowering, they were shouting, swearing and swigging from bottles, yet allowed to board the 'plane! Take off slot was missed due to cabin staff trying to reason with them, the steward actually asked them if they were going to behave!! as if they were going to say no!! the flight was dreadful. Amazingly they were served more to drink during the flight. Put in a formal complaint which has resulted in nothing other than me confirming I will no longer use Easyjet. Unbelievable.

Booked on Easyjet - Gatwick to Venice. Both flights on time. No hassle or problems. Used electronic boarding pass which saved time. Only had to wait for security etc...

I use easyJet on an almost weekly basis, my complaint is with the customer services, terrible & don't help & just rip you off. I am an easyJet plus card holder WHATS THE POINT OF THAT? Total rip off.

Our flight was cancelled from Budapest in September. This was a Monday evening and the earliest flight home offered was the following FRIDAY!!! We had to book with another airline at a cost of £540 it took until 31 Jan 2015 to get money back. Will never book with them again

I've booked through EasyJet before and had no problems. However my latest booking, which is a surprise getaway for my partner, has now experience appalling service. I have now been debited 3 times of the amount £81 to simply add on an extra luggage and transfers to my booking. I then called an agent today to try and get this resolved and she has tried to get me to make another payment. This is disgusting. You have tried to get another £81 from me, without even addressing the situation. I have already contacted my bank and they have confirmed this issue is an error at your end. Your system is stating the payment was not authorised but my bank have put no block on this card. Therefore, I can not understand why you are not able to get this resolved. Now not only am I down £243, you have not provided the service and your customer service department are shocking at not wanting to get this resolved. I am still awaiting a response from someone to get this resolved, and can not believe they treat their customers like this.

MADE A RESERVATION ON 19.06.2014 (BOOKING NUMBER EMTT57M) PAID 162,96 EURO, GOT A CANCELLATION ON 25.09.2014 FROM EASY JET (FLIGHT CANCELLATION) AND CONTACTED A DOZEN TIMES WITH EASYJET CUSTUMERS SERVICE. SINCE THEN GOT ONLY PROMISES AND ADVISED ME TO BE PATIENT.IT SEEMS AS THEY RUN OUT OF CASH!!! ONCE PAID FOR A FLIGHT MONEY SEEMS LOST!!!

My husband, son and I were booked on a flight from Hamburg to Venice. Boarding time was 1:10 p.m. for a 1:40 p.m flight. and we checked in online. The train to Hamburg airport was delayed and so we arrived at 1 p.m., looked frantically for someone to get us to the gate. No one was at the Easy Jet check-in desk. It was completely deserted. Perhaps they had changed uniforms and were now pilots and flight attendants. Someone at the airport customer service desk checked and said the plane was still at the gate, but that she was not authorized to bring us through. Our other option was to purchase three Easy Jet tickets at full cost for the next flight in two days. We ended up spending 600 euros on a German Wings flight that left the next morning and another 190 euros on a hotel room near the airport because everything else was full. So our "budget" Easy Jet flight cost us close to 800 euros. I emailed their customer service reps (who probably write rave reviews on these forums) and they offered to reimburse us 22 euros for the inconvenience. What a nightmare. Never again.

The crew on EZY 8609 from LGW/AGP on 27/8/14 were 100% fantastic. I would like to include names but as it says not to here, I'm sure Easyjet know who the wonderful crew were. The Captain let our slightly nervous children join him in the cockpit before and after the flight and I have to say he was a natural with them getting them involved in every way and with a great sense of humour. The CM was also so friendly and professional in ensuring the kids got their dream. Please pass on our greatest thanks and we will be flying with you again soon I hope!