Cycle Gear UKBikes Depot - www.ukbikesdepot.com

Cycle Gear UKBikes Depot - www.ukbikesdepot.com
★★★★☆
4.5
88.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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“Wheely good!”

★★★★☆

written by Gunmaker on 08/05/2012

Good price, good support and delivered pre assembled on time! Would deffo use them again.

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“HASLE FREE SERVICE”

★★★★★

written by slatertiler01 on 08/05/2012

Just brought a 'display model' Ridgeback Radium from these guys and am delighted with the item and the service. The bike was in great shape when it arrived, (a few days after placing the order). I had ordered a few extras after making the original order, and expected them to come separately, but they were also put in the box and everything (including all the tools you need) were there to simply set up and go cycling.. Buy with confidence from these guys...happy customer.

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“Girl's Birthday Bike ”

★★★★☆

written by on 06/05/2012

The bike was ordered allowing for delivery times, which were met. The only small problem we had was a missing bolt, which after an email was dispatched poste-haste with an apology. A very good service.

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“Ridgeback M16”

★★★★★

written by on 03/05/2012

Bought a bike for my 4 year old son. The bike was delivered very quikly and was buit to a very high standard. All I needed to do was adjust the handlebar. Very pleased with bike and my son loves it!

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“Purchase of Genesis road bike”

★★★★★

written by on 03/05/2012

Very quick delivery, well packaged and set up correctly. Would use again.

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“Excellent Price”

★★★★★

written by whalenen on 03/05/2012

Found the ridgeback voyage on here for the best price i've found online. over £100 cheaper than other places. No problems with delivery, came within specified time through reputable carriers. Don't hesitate to trust this company.

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“Very best ”

★★★★★

written by Mary1962 on 01/05/2012

I found the ordering very professional and helpfull when I called the shop , I then went on to order it on line , I received a confirmation very quickly , I would have like then confirmation of when it was being sent , so I called they had been busy and saiid it would be with me in 3days . I have now received a message to say its on it's way ! Looking forward to getting it and riding it ...... Thank you

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“Nice bike - good price”

★★★★★

written by SteveG....... on 23/04/2012

My son had the bike out on the Gorlech trail in an hour. We had a great ride! Minor niggles: Would have been nice if the bike could have been shipped a couple of days earlier. The quick release on the front axle was a bit loose. (I comment because axles are still unfamiliar to most riders.) But I changed the delivery address at the last moment, and the guy doing the delivery was great. On the ball - very connected. Thanks

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“Very good dealer with professional staff”

★★★★★

written by Neil3360 on 16/04/2012

After a lot of research I finally went for the Saracen Tufftrax which Ukbikesdepot sold at the best price. Delivery was quick and the bike prepared Very well by 'Jack' who seems to like his front brakes! Lol. Thanks

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“Excellent Service: Patience and Common Sense”

★★★★★

written by IanAntigua on 16/04/2012

When things are not straight-forward is when a company shows its true competence. Cycle Gear UKBikes Depot demonstrated patience, commons sense and a willingness to go the second mile and keep in touch when one of their suppliers let them down. (Front panier racks were missing from the bike package that had been deliverd to my home address.) I was impressed, remain grateful and would highly recommend the team.

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“Excellent Service,Price, Quick delivery. Great Seller”

★★★★★

written by Simpson64 on 14/04/2012

I saw a pair of Bike Sunglasses at a well know Bike Shop and thought I would surf the net to see what the price comparison was. I found the www.ukbikesdepot.com through Google, the price was much cheaper than the High Street. I ordered and immediately got confirmation back and the Sun Glasses arrived 48 Hours later well packaged and exactly what I wanted. This company is excellent to deal with on-line, and I will use again without a second thought.

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“Very good service.”

★★★★★

written by on 10/04/2012

Matt at Cycle Gear was very good at communicating and provided excellent service. The bike was just what we wanted at the best price I could find any where. The delivery was faster than I expected. I would recommend to my friends and I will shop here again.

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“Bike condition as described. Well packaged. Brilliant...”

★★★★★

written by on 05/04/2012

Bike condition as described. Well packaged. Brilliant delivery speed Great price.

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“Genesis Equilibrium Frame”

★★★★★

written by on 05/04/2012

Good price, quick next day tracked delivery, excellent communications Oh and a great frame too!

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“Got the bike helmet I was after and at the best price...”

★★★★★

written by on 29/03/2012

Got the bike helmet I was after and at the best price aswell. Delivery estimate was spot on and the tracking number kept me up to date with the delivery progress. Haven't got a bad word to say!

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“Spot on!”

★★★★★

written by on 29/03/2012

Bike arrived in two days from placing order, easy to assemble,on the road in 15 mins. Would have been 10 but I forgot to do the handlebars! Overall, a faultless service. Thanks guys.

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“Brilliant, Fast and Reliable ”

★★★★★

written by on 24/03/2012

I had to get a new bike as mine had been stolen. Did a search on the internet and found this company. I contacted them first by email and I had a reply within 24 hrs with answers to all my questions. I then rang them to make sure the bike I wanted was in stock which is was but the person I spoke to recommended another bike which resulted in a £70 saving! I placed my order on Wednesday and received it on Friday. If you need a new bike this is the place! Thank you so much for all your help!

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“Ordered an ex dispay frame, arrived next day, exactly...”

★★★★★

written by derek911 on 09/03/2012

Ordered an ex dispay frame, arrived next day, exactly as described. Great service.

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“Slow responses, slow dispatch”

★☆☆☆☆

written by Gusstrang on 07/03/2012

Having misunderstood the order delivery details I emailed the firm to find out what was happening. They did not respond to the first email but when I emailed again 5 days later they responded and said the orders were being sent out that day and the next. It is now 8 days later and I have just received an email saying the order is being despatched by next day delivery. I do not expect immediate delivery but to ignore the courtesy of replying to customer emails then lying about the despatch date makes me feel disinclined to use these people again. Treat your customers with courtesy and tell the truth/communicate if there is a problem and you will retain our custom. For me it's back to Chain Reaction Cycles or Wiggle. They know how to do customer service. Gus

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“Value for money, quick delivery and friendly”

★★★★☆

written by Baddevotions on 25/02/2012

I bought my mountain bike at a bargain price and it arrived very quickly. When it arrived I put it together but noticed there was a knocking noise coming from the front. A quick call to cycle gear resulted in a fix over the phone. I have been out on it a few times now and the left peddle is making a noise. I need to call them up again, but I am sure they will be happy to sort me out. Overall I am very happy with the price of the product, the speed of the delivery and the quality of the service.

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Asked by michaelgregg on 15th July 2014 Report this content
I purchased a new bike on Friday and received it on Tuesday. Well done. The company states however that the first 30 services should be carried out by the retailer or the warranty is void. Obviously the bike doesn't come back to yourselves. Can anyone help me with this please?

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