written by Gunmaker on 08/05/2012
Good price, good support and delivered pre assembled on time! Would deffo use them again.
written by slatertiler01 on 08/05/2012
Just brought a 'display model' Ridgeback Radium from these guys and am delighted with the item and the service. The bike was in great shape when it arrived, (a few days after placing the order). I had ordered a few extras after making the original order, and expected them to come separately, but they were also put in the box and everything (including all the tools you need) were there to simply set up and go cycling.. Buy with confidence from these guys...happy customer.
written by on 06/05/2012
The bike was ordered allowing for delivery times, which were met. The only small problem we had was a missing bolt, which after an email was dispatched poste-haste with an apology. A very good service.
written by on 03/05/2012
Bought a bike for my 4 year old son. The bike was delivered very quikly and was buit to a very high standard. All I needed to do was adjust the handlebar. Very pleased with bike and my son loves it!
written by on 03/05/2012
Very quick delivery, well packaged and set up correctly. Would use again.
written by whalenen on 03/05/2012
Found the ridgeback voyage on here for the best price i've found online. over £100 cheaper than other places. No problems with delivery, came within specified time through reputable carriers. Don't hesitate to trust this company.
written by Mary1962 on 01/05/2012
I found the ordering very professional and helpfull when I called the shop , I then went on to order it on line , I received a confirmation very quickly , I would have like then confirmation of when it was being sent , so I called they had been busy and saiid it would be with me in 3days . I have now received a message to say its on it's way ! Looking forward to getting it and riding it ...... Thank you
written by SteveG....... on 23/04/2012
My son had the bike out on the Gorlech trail in an hour. We had a great ride! Minor niggles: Would have been nice if the bike could have been shipped a couple of days earlier. The quick release on the front axle was a bit loose. (I comment because axles are still unfamiliar to most riders.) But I changed the delivery address at the last moment, and the guy doing the delivery was great. On the ball - very connected. Thanks
written by Neil3360 on 16/04/2012
After a lot of research I finally went for the Saracen Tufftrax which Ukbikesdepot sold at the best price. Delivery was quick and the bike prepared Very well by 'Jack' who seems to like his front brakes! Lol. Thanks
written by IanAntigua on 16/04/2012
When things are not straight-forward is when a company shows its true competence. Cycle Gear UKBikes Depot demonstrated patience, commons sense and a willingness to go the second mile and keep in touch when one of their suppliers let them down. (Front panier racks were missing from the bike package that had been deliverd to my home address.) I was impressed, remain grateful and would highly recommend the team.
written by Simpson64 on 14/04/2012
I saw a pair of Bike Sunglasses at a well know Bike Shop and thought I would surf the net to see what the price comparison was. I found the www.ukbikesdepot.com through Google, the price was much cheaper than the High Street. I ordered and immediately got confirmation back and the Sun Glasses arrived 48 Hours later well packaged and exactly what I wanted. This company is excellent to deal with on-line, and I will use again without a second thought.
written by on 10/04/2012
Matt at Cycle Gear was very good at communicating and provided excellent service. The bike was just what we wanted at the best price I could find any where. The delivery was faster than I expected. I would recommend to my friends and I will shop here again.
written by on 05/04/2012
Bike condition as described. Well packaged. Brilliant delivery speed Great price.
written by on 05/04/2012
Good price, quick next day tracked delivery, excellent communications Oh and a great frame too!
written by on 29/03/2012
Got the bike helmet I was after and at the best price aswell. Delivery estimate was spot on and the tracking number kept me up to date with the delivery progress. Haven't got a bad word to say!
written by on 29/03/2012
Bike arrived in two days from placing order, easy to assemble,on the road in 15 mins. Would have been 10 but I forgot to do the handlebars! Overall, a faultless service. Thanks guys.
written by on 24/03/2012
I had to get a new bike as mine had been stolen. Did a search on the internet and found this company. I contacted them first by email and I had a reply within 24 hrs with answers to all my questions. I then rang them to make sure the bike I wanted was in stock which is was but the person I spoke to recommended another bike which resulted in a £70 saving! I placed my order on Wednesday and received it on Friday. If you need a new bike this is the place! Thank you so much for all your help!
written by derek911 on 09/03/2012
Ordered an ex dispay frame, arrived next day, exactly as described. Great service.
written by Gusstrang on 07/03/2012
Having misunderstood the order delivery details I emailed the firm to find out what was happening. They did not respond to the first email but when I emailed again 5 days later they responded and said the orders were being sent out that day and the next. It is now 8 days later and I have just received an email saying the order is being despatched by next day delivery. I do not expect immediate delivery but to ignore the courtesy of replying to customer emails then lying about the despatch date makes me feel disinclined to use these people again. Treat your customers with courtesy and tell the truth/communicate if there is a problem and you will retain our custom. For me it's back to Chain Reaction Cycles or Wiggle. They know how to do customer service. Gus
written by Baddevotions on 25/02/2012
I bought my mountain bike at a bargain price and it arrived very quickly. When it arrived I put it together but noticed there was a knocking noise coming from the front. A quick call to cycle gear resulted in a fix over the phone. I have been out on it a few times now and the left peddle is making a noise. I need to call them up again, but I am sure they will be happy to sort me out. Overall I am very happy with the price of the product, the speed of the delivery and the quality of the service.
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