Upon arrival at TFS I was greeted by a driver with my name on a board which is great, however the good things didn’t last very long. I walked to the minibus provided and continued to sit inside with the doors closed and no air for around 10 minutes whist then driver was using his mobile phone, presumably to search for my destination. Although my journey should have only taken around 10 minutes, it was all together around 40 minutes as the driver had no idea where my destination was, and I had to provide numerous directions. Then, whilst waiting for my return transfer to arrive, I kept looking at my watch, only to wait 20 minutes past my collection time for NO DRIVER OR VEHICLE TO TURN UP. The reception at my accommodation kindly telephoned zip transfers to find out what was happening, to be told that she would get a call back, which she did not receive. I then had to get another taxi to the airport so I would not miss my flight. The service was dreadful and the failure to pick me up for my return was even worse. AVOID THIS COMPANY, THEY THEY TAKE YOUR MONEY, DON’T PICK YOU UP, NO COMMUNICATION AND NO REFUND.

I booked a private transfer from my accommodation in the Algarve, to Faro Airport. Ten minutes after we should have been picked I contacted the 24 hour helpline. The person who answered was very polite and advised they would contact the local transport manager to see what was happening. 5 minutes later he rang me back and informed me that the local manager had booked us in for pick up the following day, in error and that he had no availability to be able to pick us up straightaway. It was now 15 minutes after the time we should of picked us up and getting closer to our flight time. We were advised by their customer service that we would have to find our own way to the Airport and they would refund our money. This is unacceptable as if we could get alternative transport we would not get to the airport 2 hours before the flight as we were required to do. Luckily we found a local taxi who took us, but obviously cost 25% more. This whole experience left us stressed and out of pocket. I would never trust this company again.

After a quote from easyJet of "from" £71 for a less than 10km return trip I found Zip transfers for €28 return. The online payment failed as it was busy and I didn't give it enough time to complete but a quick phone call to a UK number and it was sorted. The night before we were flying out we had to change accommodation and an email was all it took to amend transfers. As we entered the arrivals hall our driver was waiting holding a card with our name on. He took us to an air conditioned Mercedes and we were at our apartment within 20 minutes. On departure day our driver arrived with time to spare - again in air conditioned Mercedes and dropped us off right outside departures. Can honestly say was best transfers we've had taking into account value for money, comfort, punctuality, politeness and ease of booking.

Very reliable, friendly yet professional service.. this is our second time to use them from Girona Airport to our holiday destination. The driver was waiting for us when our flight arrived. He was chatting to the kids... the minibus was comfortable and clean with plenty of room.. he got us to where we need to be safely.... the trip back to the airport was just as good... perfectly timed for our return flight... I cannot fault them at all. Would highly recommend them!!

Driver was early, mini bus was very nice and very clean and comfortable. Was a bit wary from some reviews but service was excellent

Great price, simple to book and wonderful drivers who were punctual and very helpful. Genuinely couldn't ask for more.

Price was the cheapest,best value and excellent service,already recommended to friends. Driver was pleasant,waiting on arrival, vehicle clean and new. Will definitely book them again !

We booked Zip Transfers from Tenerife Airport to Adeje for a return trip, they were waiting for us when we landed and picked us up bang on time, very courteous driver both trips , highly recommended.

Went by Zip from the airport to Maspalomas. The flight was several our late, but still Zip were waiting. They drove us fast and safe to the resort. The driver carried our bags inside and make sure we got to the right place and that everything was ok due to the delay. I will recommend Zip to every one I know. Thanks Zip

Arrecife to Playa Blanca hotel. Superb service. Picked up (after flight delay) by friendly, courteous and excellent English speaker in Mercedes saloon. Return from hotel, on time, by excecutive minicab (2 passengers), by yet again friendly, courteous and excellent English speaking lady. Will use this company again, without hesitation.

wife birthday in Rome had transfer from the airport into Rome itself driver was there waiting at arrivals for us with name card drop us right at our hotel when it was time to go pick up us on time to get to the airport on time for our flight

Booked for pick up from Faro airport. Nice car, helpful driver. Good service. Will use again.

Smart car and charming driver. On time and swift service

We booked Zip to take us from Arricife to Plays Blanca - and paid an extra 10 euro to stop en route to pick up key. We had to wait around 10 minutes at airport for driver to arrive. Driver brought us direct to apartment and suggested we walk the short distance to collect key. We insisted she drive us as we had paid for this service. Having collected key she suggested we could then walk to apartment - but key owner insisted she drive us! Apart from that driver was a very pleasant lady.

The service was okay, the staff member wasn’t waiting at arrivals with the other car services with our name. So we had to walk around and find him as he was waiting somewhere else. He had to ask us for directions to the hotel once he got closer (which we have never been to before) as he thought we were staying in another hotel on the same road. Leaving the resort the transfer was late, I had to call the office and the driver said he couldn’t find the hotel because we only gave the street address and not the hotel name. If that was the case he should have called us to see what hotel we are staying in. And it was the same driver who dropped us there 4 days before. Luckily we was not late for our flight but I wouldn’t use the service again as it just added extra stress to me holiday.

On arrival there was nobody to meet us. I had pre-booked a 6 seater so I could travel with my friends to our destination. When I first rang I was told the driver was there and to head to the Relay shop. Which I did and waited. I then rang again and was told there would be somebody there shortly. After approximately a 40 minute wait, two separate taxi's arrived. Needless to say we were so annoyed not to be able to travel together and to have wasted some of our holiday time. On our departure your driver arrived to collect 6 people even though the booking was to collect 8 people. Once again our group had to travel separately to the airport and wait for the driver to organise a taxi for 2 of our party. I am still waiting to hear from the traffic manager.

Booked a return trip from Lisbon airport to city centre. Taxi waiting for us on arrival, a polite and courteous service by a driver who gave us lots of local information. A punctual, efficient, good value service I would recommend to anyone. Would definitely use again in the future.

Excellent service both ways from Wroclaw to city centre.prompt reliable and courteous drivers.have used zip before and will again.

We used Zip Transfers for a return trip from Girona airport to Girona city and they were excellent both times. The driver was waiting for us with a name board as we came out of the arrivals hall and on the return the driver had to battle with road closures because of a fun run but still managed to be waiting for us at our requested time. 5 stars for Zip in Girona!! ⭐️⭐️⭐️⭐️⭐️