Rental Car Group Reviews - www.rentalcargroup.com

★★★★☆
4.2 / 5
87% of users recommend this
  • Customer Service

  • Value For Money

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★★★★★

“uitstekend en supervoordelig”

Written on: 23/11/2012

kwaliteeit uitstekend tegen supervoordelige prijs… Read Full Review

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★☆☆☆☆

“no car, no confirm, loose time & money”

Written on: 23/11/2012 by vladimirp123 (1 review written)

reservation number was 782036302 in germany. I receive answer, she told that sent me e-mail with "an email informing that Dollar could not confirm your reservation as they do not have any cars available for the dates you requested. Your reservation has been closed down"... First of all - I didn't receive any e-mail, second - i was in airport, without any possibility to get car... You take the money without any guaranty to booking the car!!!… Read Full Review

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★★★★★

“Good price and service, web site easy to use.”

Written on: 23/11/2012 by bruno.pfennig (1 review written)

For my destination, I find the best price on car rentalgroup web site. I was easy to make the booking and I recieve shortly the confirmation. The car pick up by Hertz was quick and the car was ok. I will use again rentalgroup web site to hire a car… Read Full Review

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★★★★☆

“Cheaper than all The Big Names”

Written on: 23/11/2012 by riverbankrod (1 review written)

I have used Rental Car Group for several years and I always manage to book cheaper than going directly to either Avis, Budget or any of the other big names in Car Hire… Read Full Review

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★★★★★

“Simple and guaranteed reservation”

Written on: 23/11/2012

It's very simple to look-up your car & reserve it. I tried it in more than one country and your reservation is always correct as reserved. Just sometimes additional options are not possible to be reserved online and have to be ordered at the check-in counter which make you concerned as you may not find it available at the check-in time… Read Full Review

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★★★★★

“Reliable and value for money!”

Written on: 23/11/2012

I've always got the type of vehicle that I wanted and the whole process was seamless and done by experienced and professional staff. It was also cheaper compared to dealing directly with the car rental company themselves… Read Full Review

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★★★★★

“Magnifique”

Written on: 22/11/2012

Prendre et laisser la voiture etait tres vite.Nous n'avons pas depenser notre temps. Seule chose que je voudrais ajouter c'est que si vous ecrivez rental company directement sur le voucher de confirmation serait meilleur… Read Full Review

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★★☆☆☆

“NOBODY”

Written on: 22/11/2012

NOBODY AT THE AIRPORT. NOBODY WHEN I CALL THE AGENCY. I HAD TO RENT A CAR WITH AVIS 2 DAYS LATERS. ZERO ZERO ZERO… Read Full Review

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★★★☆☆

“SCARCE GPS AVAILABILITY”

Written on: 22/11/2012

I hired the car in advance, but the rental company didn´t offer you as part of the deal the GPS device at that time, they said this would be something to ask for once you rented the car. When I picked up the car, I asked for the GPS, but they told me it was unavailable at the time. (????). It was a terrible experience to drive around Dubai without this device, especially for someone that comes from a very different culture. How can you rent cars without GPS available?… Read Full Review

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★☆☆☆☆

“worst rental expericence”

Written on: 22/11/2012 by mirsad52 (1 review written)

on your web site you did not say that the office was NOT at Terminal 3, but Terminal 1!! there we waisted THREE HOURS until we finally were able to drive away! Second embarrassement and huge waste of time (TWO hours) was when we had to go to the police as someone had scratched the car on the parking, it turned out that your rental company had not left even a copy of the registration licence!! The third time wasted ws when returning the car we had to go to Terminal 1 as they did not have an… Read Full Review

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★★★★☆

“Waiting time to get the car too long. No distribution...”

Written on: 22/11/2012 by Dauphin58 (1 review written)

Waiting time to get the car too long. No distribution of geografique card… Read Full Review

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★★★★☆

“Proper Service”

Written on: 22/11/2012

Everything required or requested was done properly and on time… Read Full Review

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★☆☆☆☆

“Too much payed”

Written on: 22/11/2012 by 01Jules01 (1 review written)

Arrival at 23h15 and at the main desk at 23h45. with one customer before us who took some time to discuss with the Rental Car Goup menber it was already after midnight before it was our turn. We had to pay 40€ extra because it was over midnight, this because of the slow action of other people. Something like this you don't. This is the last time acting with the Rental Car Group. They new we were coming wit ryanair who are always on time !!! This is steeling money out of customers pockets… Read Full Review

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★☆☆☆☆

“Car tank expensive”

Written on: 22/11/2012 by ecampos (1 review written)

I did must pay 85 euros for tank car in a Seat Ibiza to the Rental Car Company at the Airport Desk. The car was crashed in a lot of external points. When I arrived to the desk in Tenerife North Airport, the company gave me a Opel Astra. When I arrived to the Hotel, the rent company phone me and told me I must go to change the car because there was a mistake ¿?. I said I don´t know where did must to go. Then, they changed me the car and gave me a Seat Ibiza at the Hotel. … Read Full Review

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★★★★★

“2-week rental”

Written on: 22/11/2012

We liked this service. The car was in excellent condition and was very economic. Thanks a lot!… Read Full Review

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★★☆☆☆

“I gave a caution of 1000€ when taking the car in...”

Written on: 22/11/2012 by gdemaille (1 review written)

I gave a caution of 1000€ when taking the car in Faro on the 3rd of december. I gave back the car on 10th of december, and I have no news of this caution. Thank you for your intervention, then I'll will answer your questions. Best regards. G.de Maillé… Read Full Review

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★★★★★

“Best price/quality”

Written on: 22/11/2012

I booked a Citroen C4 with option "GPS navigator", but they gave me C5 with built-in navigator for less price. Great! Compared to the US, car rental is quite expensive in France, but these guys have very good deals… Read Full Review

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★★★★★

“Great Service Again”

Written on: 22/11/2012

Stoutes Car Rental Been going to Barbados for 14 years now and used this company many times. Fast smooth transaction after a long flight and everything full explained. Maps, Guides etc given for use on the island during your stay. Meet & Greet on return… Read Full Review

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★★☆☆☆

“the contract said liability insurance was include but not”

Written on: 22/11/2012 by josune (1 review written)

when i made the reservarion at rental car group on the web the contract explained that the liability insurance was included on the rate, but when we arrive late night the alamo representative told us that the only insurance that was included was the cdw but not the liabilty insurance. i show the paper printed but he show me his computer with the page of my reservation. tplease i want my money back, rental car told me that i had the insurance but it wasnt. true. mrs. josune sustacha… Read Full Review

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★★★★☆

“Europ Car”

Written on: 22/11/2012

The Europ Car office was right inside the airport and the staff was great. They filled out the docs and gave me the keys and the direction, it was NOT easy to find about 400 to 500 metres away with several left and right turns on foot and few signs to follow. The weather was also cold and the walk to the car was out in the open as was the car park at Hahn Airport. When returning the car, the Europ Car collector lady refused to give me a receipt or the usual docket to say the car was returned… Read Full Review

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