Rental Car Group Reviews - www.rentalcargroup.com

★★★★☆
4.2 / 5
87% of users recommend this
  • Customer Service

  • Value For Money

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★☆☆☆☆

“STAY AWAY”

Written on: 04/10/2018 by JoannaGibson211 (1 review written)

I rented a car from them from Enterprise in Turkey. At the booking time it asked for a deposit of 132EUR, which I paid. When I went to Turkey on the same day and time to pick up the car from the airport, Enterprise said that they did not recognize and honor the reservation and deposit and I had to pay the full price directly to them. I called them and they said, well the deposit is ours and still I had to pay the full price. So, I had to rent the car on the stop and paid the full rental fee to… Read Full Review

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★☆☆☆☆

“They asked me for things which were not incluyed on...”

Written on: 13/05/2018 by nickles_714 (1 review written)

They asked me for things which were not incluyed on the contract. The worker was not professional. Due to the fact that they wanted to charge me more money and an incredible deposit held, I didn´t rent the car. However, they charged me for it anyway. Be careful with your money and don´t provide them any credit card… Read Full Review

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★★★★★

“Very good”

Written on: 09/03/2018 by Meiervg235 (1 review written)

The site is easy to use and very clear. Good price. … Read Full Review

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★★★★☆

“good rental site ,easy and helpful”

Written on: 05/03/2018 by Shields1970 (1 review written)

great experience helpful staff and good vehickle… Read Full Review

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★★★★★

“Really simple”

Written on: 23/02/2018 by Jovanya313 (1 review written)

I prefer RentalCarGroup mainly for one reason. While booking cars from bigger rental companies You have to pay only 10% of the rental fee at the time of reservation. The final amount You can pay at the rental desk… Read Full Review

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★★★★★

“perfekt”

Written on: 17/02/2018 by Norai304 (1 review written)

alles sehr gut organisiert, nette empfang, super, immer wieder… Read Full Review

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★★★★★

“Will definitely use this site again. ”

Written on: 13/02/2018 by LaneThomson (1 review written)

Great Web site. Worked great and saved a lot of money… Read Full Review

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★★★★★

“Great as usual”

Written on: 07/02/2018 by Oscar497 (1 review written)

Great car rental experience, as usual!… Read Full Review

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★★★★★

“Excellent service”

Written on: 02/02/2018 by Lianaf295 (1 review written)

Excellent service, they go through explaining every detail regarding of the rental and the service included, to the different locations where I could retrieve the car if not where I rented. Very fast and kind attention. I as a custome, am very pleased to see such a great work… Read Full Review

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★★★★★

“Excelent”

Written on: 31/01/2018 by Haven306 (1 review written)

The process of pick and hangout are very easy. The car is in very good state… Read Full Review

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★☆☆☆☆

“Bad no help”

Written on: 12/10/2017 by Marcel1988 (1 review written)

Bad!!! Recently we hired a car through rentalcargroup.nl which eventually came to cartrawler.com. We have agreed on an amount of € 161.61. On arrival, 1500AED was reserved. We would get this back upon delivery of the car. Upon delivery we returned the car nicely without damage and a full tank as agreed. Upon arrival, we see that € 305.10 of our credit card is collected. We would like to know why we have to pay more than double for this car. We also had telephone contact  in which she… Read Full Review

Mm626's Response to Marcel1988's Review

Written on: 03/11/2017

Same thing happens to us in moroco but they don't care

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Mm626's Response to Marcel1988's Review

Written on: 03/11/2017

Same thing happens to us in moroco but they don't care

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★★☆☆☆

“Tricky rates”

Written on: 05/10/2017 by Butcherfo415 (1 review written)

Great online price, but poor service. Reservation managed by a third party 'car trawler' that provides a phone number... But don't answer the phones. Rental car group did not pass the flight number information to the car rental, and my booking was canceled as they considered it a no show, although the rental was pre paid (and no refundable). I was then charged for a new booking and a more expensive car, and rentalcargroup/cartrawler do not refund my prepaid rental… Read Full Review

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★☆☆☆☆

“CANCELLATION FEES”

Written on: 04/08/2017 by Azarian196 (1 review written)

I needed to extend my vehicle rental by one day. I was told that the only way to do this was to cancel the existing booking and re-book the entire rental. I was also told that from when I had booked, the rates had increased, in this case by Euro 20.43 / day, without the insurance.Rates do increase, but a 32% hike is outrageous, especially when the rates of some of their competitors, for the same vehicle, have remained the same. Being under the impression from the ( obviously visible )… Read Full Review

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★☆☆☆☆

“The worst experience renting a car”

Written on: 16/07/2017 by feac80 (1 review written)

The terms and conditions were sent after the reservation was paid. So I didn't realize that if you don't want to pay the car insurance you need a credit card. When I picked the car up in the airport South of Tenerife (Gold car) I was asked to pay 105 eur for almost one week of car insurance + 25 eur of taxes for petrol , It was too much, and I couldn't pay that so I lost the 50 eur of the reservation. … Read Full Review

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★☆☆☆☆

“Terrible experience - Don't trust the package summary!”

Written on: 13/06/2017 by Sheargold82 (1 review written)

We specially opted for this package and car because it stated at the time booking that the car company was situated in the airport and it included full insurance. After a frustrating time of around 45 minutes trying to locate the car rental company on arrival. We eventually had to trek to the other side of the airport to the domestic terminal with all our luggage where their desk was situated - this was not detailed anywhere on the paperwork. Despite being under the illusion that we had full… Read Full Review

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★★★★★

“sve je bilo super osim cekanja na preuzimanje auta...”

Written on: 03/03/2017 by DominiqueKeegan473 (1 review written)

sve je bilo super osim cekanja na preuzimanje auta vani se ceka bez hladovine a ljeto i vrucina da se onesvijestis. Potrebno napraviti nastresnicu ispred kucice za preuzimanje auta… Read Full Review

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★☆☆☆☆

“Terrible il M on annulé ma réservation 1,5 mois...”

Written on: 23/02/2017 by KylePeterson (1 review written)

Il M on annulé ma réservation en M'envoyant un mail sans aucune solution de replis rien juste "désolé"… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 16/12/2016 by Laneyd1977 (1 review written)

This Company charged me 2706.11 rand for an 8 day rental in Johanessburg South Africa which they called a deposit. This amounted to about $200 and a two day car rental fee which in fact was not a deposit but was an exorbitant charge. The car rental company tried to get them to send it as a deposit but they refused. The normal fee should have been about $20 United States dollars. I will never use this Company again… Read Full Review

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★☆☆☆☆

“Everyone flee the Moroccan company! ”

Written on: 14/12/2016 by 100Gill (1 review written)

Everyone flee the Moroccan company! They took our money!  falsified documents! He lied to cause you harm, and validated deposit twice, they lied, they said, They lifted the deposit. The police must turn to… Read Full Review

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★★★★★

“Barbados car rental”

Written on: 09/12/2016 by Bentleyw247 (1 review written)

excellent car and service. Only complaint is that initial documents stated that I need take an International Drivers Licence and also a doctors letter as I am over 75. International Licence is not required for Barbados. Also despite obtaining and paying for a doctors letter I found that this was not required either… Read Full Review

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