Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.6 / 5
94% of users recommend this
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★★★★★

“All good each time.”

Written on: 31/01/2018 by Bond204 (1 review written)

I have used this firm on several occasions on their Ultimate tariff and had no problems. Prompt pick up and return and super fast car collection for your second and subsequent hire once your details are on file… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 03/02/2018

Dear Customer,

Thanks for hiring your cars from us and always trusting Drivalia to offer take care of your car hire needs in Spain. We are really happy that you are pleased with our service and we look forward to many more opportunities to serve you in the future.

All the best
The Drivalia Team

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Scooter691's Comment

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

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★★★★★

“Drivalia offers a perfect service”

Written on: 31/01/2018 by DillanOwen (1 review written)

Over the 5 past years we hired 3 times a car with Drivalia with full satisfaction. Perfectly english speaking staff, good accomodation, we had even once a free upgrade and most important : a good pricing. … Read Full Review

Drivalia_Car_Rental's Comment

Written on: 03/02/2018

Dear Customer,

Thanks for your review and of course for your returning custom. We are pleased that you have had good experiences with us. We try very hard to deliver a world-class level of customer care and service and it´s always nice to hear when we get things right.

We look forward to seeing you again soon.

All the best
The Drivalia Team

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Scooter691's Comment

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

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★★★★★

“car hire”

Written on: 25/01/2018 by Danikak251 (1 review written)

Great service from pick up to drop off. Definitely recommend… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 03/02/2018

Dear Customer,

Thanks for your review and for trusting us with your car hire needs.

We are delighted that you are happy with the service that you received and we look forward to seeing you again soon.

All the best
The Drivalia Team

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Scooter691's Comment

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

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★★★★☆

“Check fuel stations before you return.”

Written on: 22/01/2018

Overall a good experience but marred by the fact we missed the last opportunity to fill up and was charged €85 for €35 of petrol. The returning map was very clear but did not include fuel stations, something we have had with previous rental companies… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 03/02/2018

Dear Customer,

Thanks for your positive review. We are pleased that you had a good experience with us.

With the overwhelming majority of our packages the price is all-inclusive and there are no supplements in the event that you return with the incorrect level of fuel. On the most basic packages however there is a supplement in the event of the car not being returned full which should be laid our in the conditions at the time that you book.

You may like to know that if you book our Ultimate package (which is by far the most popular) then we waive any fees in the event of you not refuelling the car. You simply pay the missing fuel at the current market rate for the missing amount.

We do hope that we can look forward to seeing you agin soon.

All the best
The Drivalia Team

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★★★★★

“Perfect service with great cars and reasonable prices.”

Written on: 21/01/2018 by SabrinaParks (1 review written)

Perfect service with great cars and reasonable prices… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 03/02/2018

Dear Customer,

Thanks for reviewing us! We are pleased you are happy with the service that we deliver and we very much hope that we can look forward to seeing you again soon.

All the best
The Drivalia Team

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Scooter691's Comment

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

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★★★★★

“Used several times without any problems”

Written on: 21/01/2018 by JovanniPorterfield177 (1 review written)

I have used Drivalia quite a few times since they started their operation in Palma. We travel to Majorca around 3 times a year and have used various companies over the years. Some, such as Goldcar, we avoid. Since we started using Drivalia they have become our preferred rental company, even if they aren't always the cheapest, because we feel we won't be ripped off. There is usually a wait for the off-airport shuttle, but when you see some of the queues at the on-airport desks you realise you'll… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 03/02/2018

Dear Customer,

Thanks for taking the time to review us! We are really pleased that you are satisfied with the service that we offer.

Whilst our most popular package is our all-inclusive option, we do take a pride in the transparency of our processes, especially in terms of damages, for customers who choose the more basic rental option. Sadly, if any damages do occur we are usually faced with complaints or publicity claiming all kinds of things such as "the damage was already there" but as you quite rightly state, we give a very comprehensive damage report so that you can check the car and satisfy yourself as to the condition before you take the car away from the office. This system is in place to offer real peace of mind to all of our customers and to make the processes clear, honest and transparent.

We look forward to seeing you again on your forthcoming trip.

All the best
The Drivalia Team

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Scooter691's Comment

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

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★★★★★

“EXCELLENT SERVICE”

Written on: 20/01/2018 by Boy's Nameh299 (1 review written)

I have booked with this company several times and have never been disappointed. Highly recommend having the ultimate package its cheaper in the long run and nothing to worry about especially if its a short rental keep up the excellent service guys… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 03/02/2018

Dear Customer,

Thanks for your continued custom and for always trusting us to care for your car hire needs. We are delighted that you are happy with the service that we work hard to deliver and we very much hope that we can look forward to seeing you agsin soon.

All the best
The Drivalia Team

Reply to this comment

Scooter691's Comment

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

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★★★★★

“Drivalia car rental”

Written on: 18/01/2018 by 234Rafferty (1 review written)

Along with my partner we have used Drivalia over the past 8years. We have found the service to be first class and would recommend Drivalia to anyone wishing a smooth car rental Company. The pick up takes less than 15 minutes and that has been our experience every time we travel to Alicante… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 03/02/2018

Dear Customer,

Thanks very much for taking the time to write a review. Thanks even more for yout long and continued custom which we very much value.

We do work hard to deliver a great service and it´s always nice to know when we are getting things right.

We look forward to seeing you again soon.

All the best
The Drivalia Team

Reply to this comment

Scooter691's Comment

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

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★★★★☆

“car rental without any problems”

Written on: 16/01/2018 by zrSchofield454 (1 review written)

looks well organized,no long waiting time,get a phone call the day before.good value for money… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 03/02/2018

Dear Customer,

Thank you for taking the time to leave a review. We are really pleased that you are happy with the service that you received and we look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“treated as a customer to be treated”

Written on: 14/01/2018 by EmersonMcKenzie255 (1 review written)

there are car rental companies, they dont believe what the customer says,ig. there was no function of cigarette lighter, BEFORE i get the car and i could not use it for my lap top. Drivalia believed me. That is a fair treatment… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 03/02/2018

Dear Customer,

Thanks for the positive comments. We hope that we can look forward to seeing you again soon.

All the best
The Drivalia Team

Reply to this comment

Scooter691's Comment

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

Reply to this comment
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★★★★★

“Excellent as usual.”

Written on: 11/01/2018 by G12zz (1 review written)

I have used Drivalia many times now, I would not use another company. I know what to expect, a clean new car. Fast pick up by shuttle bus, polite driver and quick service at the desk. With the ultimate package I know everything is covered so I don't need to worry when on holiday… Read Full Review

Drivalia_Car_Rental's Response to G12zz's Review

Written on: 03/02/2018

Dear Customer,

Thanks for your great feedback!

We work super hard to ensure that we deliver on all of the points that you mentioned and although we are not always the cheapest we know that our customers value the overall package that we offer, especially the Ultimate all-inclusive package.

We really value your regular custom and we look forward to seeing you again soon.

Thanks again! All the best
The Drivalia Team

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Scooter691's Response to G12zz's Review

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

Reply to this comment
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★★★★★

“Great service”

Written on: 05/01/2018 by ARIOZZI (1 review written)

Just spent Christmas in Calpe and it was great. Hire car from Drivalia brilliantly as usual. Fifth time we have used them and every time is spot on. Looking forward to using them next year. Happy New Year Drivalia. Ta from T… Read Full Review

Drivalia_Car_Rental's Response to ARIOZZI's Review

Written on: 03/02/2018

Hi

Thanks for your review and of course for trusting us with your car hire needs in Spain.

We are really pleased that you had a great experience with us and we very much look forward to seeing you again soon.

All the best
The Drivalia Team

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Scooter691's Response to ARIOZZI's Review

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

Reply to this comment
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★☆☆☆☆

“Use your camera”

Written on: 24/12/2017 by JohnathanBrown (1 review written)

Hired a car from Drivalia in Valencia. It had scratches and dents all over it. When I took it back after an incident free holiday,they went over it with inch by inch. They found two marks hidden by the rear number plate. These marks must have been there originally. It cost me 320 euros. I STRONGLY recommend you phot and examine the car carefully when you pick it up. Have ALL marks noted however small. YOU HAVE BEEN WARNED. Fortunately I had my own insurance… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 28/12/2017

Dear Customer,

Thank you for renting a car from us. We are sorry if you feel unhappy with the charge made for damage.

When you collected your car you would have been given a comprehensive damage report showing all existing damages according to the records which we hold on file. We check all cars carefully more than once between every rental and we advise clients what counts as a chargeable damage. We are always very confident in the accuracy of our damage records but as you will know, you are given the damage report and invited to inspect the car to make sure that you agree with this before you leave.

In the highly unlikely event that you do see a damage that is not recorded on the damage report then you should advise a member of our team prior to leaving the office and we will photograph and record this as well as writing it on your contract so that you are never responsible for something you have not caused.

Of course all of our clients are welcome to take photgraphs of the car before they accept it and as mentioned, tell our staff before they leave in the highly unlikley event that there any marks or damage that is not recorded.

Kind regards
The Drivalia Team

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1234Anything's Comment

Written on: 28/12/2017

As a loyal customer of 14 years I did not expect to be treated the way I was. The car when I picked it up had several additional marks that were not listed on your sheet so I do not believe you when you say you check the cars thoroughly. I will not be using you again and have recommended my friends do not either. I estimate this to now cost you appx 2000 euros of business a year. I am satisfied with this as compensation for the way you have treated me.

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Drivalia_Car_Rental's Comment

Written on: 05/01/2018

Dear Customer,

We are sorry that you are unhappy. It is fair to say though in our defence that if you have hired from us many times as you mention then you will know that we don´t charge for damages unless they occur. Clearly if someone rents from us once and does sustain a damage they can feel upset but please do consider the amount of times that you have rented from us, presumably trouble-free is a direct reflection of the service that we do receive but we do of course have to make a charge if damages occur and the customer has chosen not to take advantage of our cover options.

Kind regards
The Drivalia Team

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1234Anything's Comment

Written on: 05/01/2018

You are just saying the same old things. At the end of the day I feel you have not treated me well and am happy knowing you are the loosers. You are clearly not listening and just replying with the same old statements. Good bye and will never use you again.

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★★★★★

“The best car hire company at Alicante Airport just a...”

Written on: 07/12/2017 by Bondsj75 (1 review written)

The best car hire company at Alicante Airport just a pity they do not have office at Murcia Airport Great staff 100 per cent every time i have used Drivalia a few times this year and already booked for 2018… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 23/12/2017

Dear Customer,

Thank you for taking the time to leave a review. We are pleased you had a good experience with Drivalia and we very much look forward to the opportunity to serve you again soon.

All the best
The Drivalia Team

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Scooter691's Comment

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

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★★★★★

“Best car rental company I've used!”

Written on: 22/11/2017 by YaelMcCabe104 (1 review written)

I had to make a trip to Bilbao and got a quote from a price comparison site where they offered me Drivalia. I have never heard of the company and went directly to their site. I not only found a better deal, but full insurance with no excess at a very affordable price for 5 days. I had no hassle picking up the car and returning it. The full insurance is a no brainer. They told me they mostly work with Kia and Opel, which simplifies their fleet maintenance, and all cars are in mint condition as… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 28/11/2017

Dear Customer,

Thank you for your review!

We are pleased that you received a good service from our team in Bilbao.

We are very proud of the Ultimate package that you refer to. This package is extremely popular simply because it offers fair and realistic pricing but at the same time honest and transparent pricing with no extras, no huge deposits and complete peace of mind.

We will pass on your feedback to our collaegues in Bilbao and we look forward to seeing you again at any of our sites throughout Spain.

All the best
The Drivalia Team

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Scooter691's Comment

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

Reply to this comment
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★★★★★

“Will use again”

Written on: 10/11/2017

A few weeks prior to our vacation in the Valencia region, I booked a car through the Drivalia webpage. Just moment later I received a confirmation mail with the details. As an extra safety I then printed that mail and brought to their office. Since I don’t have any other insurance to cover any excess I booked the car with their full coverage (tarifa ultimate) and the full to full fuel policy. From my point of view the price was still very receonable. When we got there the process was quick… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 15/11/2017

Dear Customer,

Thank you for hiring a car from us and for taking the time to leave your comments. We are delighted that you were satisfied with the service that we delivered and we very much look forward to welcoming you again soon.

All the best
The Drivalia Team

Reply to this comment

Scooter691's Comment

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

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★★☆☆☆

“Check out ALL the damages and write it down”

Written on: 01/11/2017 by Chase299 (1 review written)

I rented a car for 9 days. It was apparently new (4000km with few small damages). Some tiny damages were not listed on the contract and the staff informed me that were too small that it didn't need to be written. The equipment of the car was average-poor. When I gave back the vehicle I had to pay for one of those small damages (35€ for the damage + 60€ administration fees). I would recommend to rent in different enterprise and if you do it with drivalia check out and write EVERY small… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 15/11/2017

Dear Customer,

Thank you for hiring a car from us and taking the time to write your feedback. If a client chooses the basic package then they do remain responsible for any damages but we give all clients a comprehensive damage report so that they ccan check the car and satisfy themselves to the condition of the car before leaving. It is always a shame if damages occur and I am sorry that you were charged 35€ for the damage.

Generally, although there are exceptions, we do not charge administration fees for damages so small and if you want to email our customer care team quoting your reference number we will check to be sure that this was charged correctly.

With kind regards
The Drivalia Team

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★★★★★

“Car Hire”

Written on: 24/10/2017 by 217Fowler (1 review written)

Hired a car for three weeks from Drivalia from 25/9/17 and would highly recommend. Had a problem with the car locking system and a new car delivered to our holiday villa within 2 hours. Polite attentive staff. Will definitely use again… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 15/11/2017

Dear Customer,

Thank you for hiring a car from us and for taking the time to leave your comments. We are delighted that you were satisfied with the service that we delivered and we very much look forward to welcoming you again soon.

All the best
The Drivalia Team

Reply to this comment

Scooter691's Comment

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

Reply to this comment
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★★★★★

“Great Company”

Written on: 18/10/2017 by xgJones226 (1 review written)

This a great company to work with after all the reports on car hire this is a first class company staff was very friendly. Would recommend to all our friends and family will use again and again..Thank you...Mr &Mrs Fieldhouse(uk)… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 15/11/2017

Dear Mr & Mrs Fieldhouse,

Thank you for hiring a car from us and for taking the time to leave your comments.

We are delighted that you enjoyed your experience with Drivalia and we very much look forward to seeing you again soon.

All the very best
The Drivalia Team

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Scooter691's Comment

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

Reply to this comment
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★☆☆☆☆

“Avoid, a lot hidden costs”

Written on: 16/10/2017 by CharlotteLewis1984 (1 review written)

You have to pay administration fee's for everything (bring the car back full, €45, bring it back 3/4 full, €45 and a full tank for twice the normal fuel price, bring it back out of office hours and extra administration fee of €10, fine's are at least topped up with 2x €35 each fine, damage will do an extra €65 per item) Besides that, the car was only average clean. They rip you for everything!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 15/11/2017

Dear Customer,

Thank you for hiring a car from us. We are sorry if you feel any confusion over the pricing. The majority of our clients choose to book the full to full fuel policy whereby you simply take the car full and return full. Some brokers offer a lower cost package based on the full to empty package. With this package you get a significant discount on the rental price but purchase a tank of fuel on collection. There is sometimes an opportunity to change to full/full but obviously the same discount does not apply so a supplement is payable.

We do not operate 24 hours a day but some clients wish to return before our office opens which is why we have a partnership with a local parking company who will accept the car out of hours and return you to the airport but there is a small additional charge for this.

With regards to admin fees. It is commonplace for fees to be chargeable and clearly if we receive notification of a driving offence we have to deal with that, notifying the authorities and so on. There has to be a charge for covering this administration service.

We do hope this clarifies the charges and we thank you again for leaving your comments.

Kind regards
The Drivalia Team

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