Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.7 / 5
94.4% of users recommend this
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Drivalia Car Rental - www.drivalia.com

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★☆☆☆☆

“NEVER EVER AGAIN”

Written on: 29/08/2017

NEVER EVER BOOK WITH DRIVALIA, they are not to be trusted and blame others for their shoddy service. Our flight was delayed by 5 hours and we arrived in Alicante at around 2 in the morning. All the car hire companies were there to meet passengers apart from Drivalia. They went home and left us stranded. They blame the agent for not passing on our flight number and contact details. When we returned later that day to pick up our car they also wanted to block 2,500 euros from our credit card as… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 16/11/2017

Dear Customer,

Thank you for taking the time to leave your review. As stated on our website and on our condtions, our office is not open for collections 24 hours although we do accept bookings after hours for a small additional fee. If a client makes a reservation for a car within our normal collection hours and is then delayed we always wait for their plane.

The only time we would not wait for a client is if we do not know they are delayed because no flight number has been given when the booking is made. As you can understand, if for example a client books a car for 22:00 and does not put their flight number then we will be there at 22:00 and we will always wait a minimum of an hour for that client but we won´t know they are delayed if we don´t have a flight number so at some point we have to assume a "no show". We contact all brokers on a daily basis with lists of clients who have not provided their flight numbers and ask them to contact the client to provide this. Clearly if we do not ever receive a flight number we do not know you are delayed and I can only assume this is the case from what you say.

I presume also that if your delay was 5 hours then your booking was very early in the evening. Usually in cases like this, if a client is going to be significantly delayed they tend to call us to advise us. If we have a flight number this is not required but certainly if we don´t have a number then the client does need to advise us if they won´t be coming until the middle of the night when we are closed.

Deposits are as stated on the booking conditions and all we can say regarding the deposit amount is that if you would like to email our customer service team with your contract number they can provide a personal reply over this as here we have no acces to client information.

We would like to clarify that we do not charge for minor "scuffs" to tyres. We would only make a charge for tyre damage if the scuff is serious enough to render the tyre dangerous and mean that we have to replace the tyre before the next client.

We are sorry that you feel unhappy with the service received but as mentioned we will be happy to look at your issue relating to the deposit amount if you email our customer care team.

All the best
The Drivalia Team

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★★★★★

“Drivalia car experience ”

Written on: 29/08/2017 by Jaylene106 (1 review written)

This is The third time I've used Drivaila and as usual from being picked up at the airport to Dropping the car back to them all staff are very Pleasant and friendly from the drivers to the office staff I would recommend Drivaila they made renting a car quick and easy… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 16/11/2017

Dear Customer,

Many thanks for your kind review and for coming back to us three times!

We are really pleased that you enjoy hiring your cars from us and we hope that we can continue to serve you for many years to come!

All the best
The Drivalia Team

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★☆☆☆☆

“Worst car rental experience ever! ”

Written on: 25/08/2017

The worse car rental company I have ever come across. Not only they charge you an exorbitant amount for full insurance (which is 'underwritten' by them) but they also lie to you when you take it stating that you can bring the petrol tank empty. We just returned the car and were told to read the terms and conditions better next time! Great customer service guys! … Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 16/11/2017

Dear Customer,

Thank you for taking the time to write a review about our service.

Our SCDW cover is of course optional and all of our clients have a choice whether to take this cover for peace of mind or to leave a deposit and assume any risk for damages that may occur.

Most of our car hires are full to full so the client simply takes the car full and returns full. We do offer through some broker a lower cost full to empty package which involves paying for a tank of fuel. If you paid for a full tank on collection then you don´t need to return full of course. But, if you didn´t pay for the fuel or you paif to change the tarif from full/empty to full/full as part of a package then you should take and return full.

If there was any confusion we apologise and if you want to email our customer care team we will be happy to look at your personal contract in more detail. When you collect the car you will be given a contact which clearly states the terms of your fuel policy.

Kind regards
The Drivalia Team

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Eva1011's Comment

Written on: 16/11/2017

Thanks for your comments.

I have hired cars around the world and I understand the different contracts. The fact that I trusted your representatives and didn't read the actual contract is my fault.

What I do expect is that if the employees of a company tell you something repeatedly, it actually is true. I also expect to be treated with respect when I complain and not be dismissed with a 'Read the contract!' by the manager whilst the people that served me look down and try to hide.

I still believe your full cover insurance is overpriced and in this case we had no choice but to sign for it because of your company policy.

Hope this clarifies
Regards

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★☆☆☆☆

“worst car hire experience ever”

Written on: 25/08/2017 by WilliamAlexander452 (1 review written)

we always book our car rental through Ryanair and are usually very satisfied. On this occasion we experienced much hard sell by the car hire company trying to sell their insurance etc etc. We were also charged for a change in drop-off time ( still within the 24 hour rental period but different to the time given at the time of booking)which we advised them of!! True to form they charged us EUR191.00 for a tiny (3 mm) scratch on a door that we were not aware of causing and didn't see when… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 16/11/2017

Dear Customer,

Thank you for taking the time to share your opinions. Our SCDW cover is optional and our customers do have a choice if they wish to take this or not but of course our staff to have to ensure that the client understands their options and responsibiltiies under the contract either way.

I would ask you to please email our customer care team because we would not usually charge for a single scratch of 3mm. There is a threshold which is above this. It is very hard to believe that even in error this charge would be made but if you are sure that the damage was only 3mm then please email us and we will look into this and check the damage log and photos etc.

Kind regards
The Drivalia Team

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★★★★★

“Great service and good car.”

Written on: 24/08/2017

Excellent company, everything went smoothly and we will use it again… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 16/11/2017

Dear Customer,

Thank you for taking the time to leave a review and for trusting us with your car hire needs. We are dleighted everything was good for you and we look forward to seeing you next time!

All the best
The Drivalia Team

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★★★★★

“Excellent. No hidden surprises. ”

Written on: 21/08/2017 by BrianBlarney (1 review written)

Drivalia offered the best options of all the other discount rentals. I booked a small car, with full to full on the fuel to avoid any haggling, and air conditioning, this is a definite requirement. They have a limited but very generous allowance of 2000kms per rental which was away more than we needed. The car was new with only 34kms on the clock. My late night flight into Girona was delayed, so I phoned the booking agent who contacted drivalia and they said not to worry, they would wait until… Read Full Review

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Drivalia_Car_Rental's Response to BrianBlarney's Review

Written on: 16/11/2017

Dear Customer,

Thank you for taking the time to leave a review and for trusting us with your car hire needs. We are dleighted everything was good for you and we look forward to seeing you next time!

All the best
The Drivalia Team

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★☆☆☆☆

“Awful Company”

Written on: 21/08/2017 by purpleozzie (1 review written)

The worst company I have ever had the misfortune to deal with.. When booking they said they only needed a credit card with my name on it and Drivers License.. Turns out you need a £1250 deposit. As I didn't know this (to be fair it is in the small print but buried way down on one of the last pages and very difficult to see). I didn't have this and the response I received was "tough, either pay it or get the full insurance which meant paying an additional £150 on top of the £75 it cost to… Read Full Review

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★★★★★

“No hassle whatsoever”

Written on: 21/08/2017 by tonefrombanstead (1 review written)

Much preferred to hanging around in queues at the airport… Read Full Review

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★★★★★

“alquilar, recoger y disfrutar de las vacaciones”

Written on: 21/08/2017 by YvonneManuel (1 review written)

Los empleados en la oficina de Santiago ofrecen un servicio excelente,siempre muy amables y cortes, aunque no estean directamente en el Aeropuerto, nunca tuvimos ningun problema. Siempre alquilamos tarifa Ultimate, es llegar, coger el coche, siempre muy nuevo y limpio y al final devolverlo y en dos minutos te ponen en el aeropuerto. La tarifa fue siempre mas Baja en comparacion a otras oficinas de alquiler pero sin perdida de servicio. Espero que sigais asi… Read Full Review

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★★★★★

“Best car hire service I've ever used”

Written on: 20/08/2017 by BritAbroad0707 (1 review written)

The process was very smooth from start to finish. Quick shuttle service, very friendly and efficient staff, great vehicle and super speedy return at the end. A breath of fresh air - puts other, big-name companies to shame… Read Full Review

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★★★★★

“Hiring a car in Spain, who do you use?”

Written on: 20/08/2017 by Leigh-Baker (1 review written)

Having rented a car with Drivalia before, we knew a stress free experience was to be had second time around. The cars are checked for marks etc prior to driving off, all being noted on the paperwork but have a look yourself to find any others, only larger than 1cm matters and have them noted. Operating a fair fuel policy you collect with a full tank and return it full. You will be offered their waiver insurance like all rental firms do but we book our car through a U.K. based company called… Read Full Review

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★★★★★

“Faultless service”

Written on: 20/08/2017 by kaHartley320 (1 review written)

From collection to drop off there was absolutely nothing I could find fault with. Helpful friendly staff, fast collection process, pristine car which performed well for over 1000km, quick drop off. Highly recommended… Read Full Review

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★★★★★

“Excellent Drivalia Alicante”

Written on: 19/08/2017 by Moomingeebs (2 reviews written)

We hired a car from Drivalia Alicante Airport, 8th-18th August 2017. We arrived at Alicante Airport and made our way to Bays 1-3, we only had to wait a few minutes for the courtesy bus, and the depot was only 5-10mins away. We booked directly on their website and paid extra for the "ultimate Insurance" cover. At the Drivalia office there was a dedicated desk for Ultimate customers, the staff were friendly & helpful. After signing the paperwork, I was told it was full to full, so I didn't need… Read Full Review

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★★★★★

“Recent visit to Denia, Spain”

Written on: 19/08/2017 by Carlos1146 (1 review written)

We have used this company numerous times along with other hire companies when visiting Spain to see relatives who have retired here. However we keep coming back to Drivilia. Although you will easily find a similar car cheaper with other hire companies we have found their service the least stressful and quickest. Because their business is a 5 minute shuttle bus drive away from the terminal building you avoid lengthy queues at other car hire desks. You avoid walking round multi-storey car parks… Read Full Review

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★★★★☆

“Some times size doesn't matter”

Written on: 18/08/2017 by Talon434 (1 review written)

I usually go with the big global brands when on business travel but this time to save costs we chose this company and were very pleased with their staff, their english language and understanding was great. The vehicle was clean, tidy and was able to fit all our 3 large 22kg bags in. The only downside was the waiting as we were in a short queue of around 20 mins. Also the excess damage waiver was more than I would usually pay but this was offset by the lower cost of the rental. I would be… Read Full Review

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★★★★★

“Professional and courteous service. ”

Written on: 15/08/2017 by DerekAW (1 review written)

Prior to hiring the car I had some questions and sent an email with a couple of questions. Both the people I dealt with got back to me on both my points within hours of sending and answered them fully. Once I arrived at the Airport the Pick-up bus was already there ready to take my family the short journey to the offices. We were met by friendly staff who had us all packed and in the car within 10 minutes. At the desk I was offered 3 different cars all of which were in good clean… Read Full Review

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★★★★★

“No hassle”

Written on: 15/08/2017 by BrynnFoster (1 review written)

No problems. Straight forward. Friendly staff. Nothing hidden. Would definitely recommend… Read Full Review

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★★★★★

“Best Experience Ever”

Written on: 15/08/2017 by LiliannaJimenez448 (1 review written)

Very simple and straightforward process. We booked the Ultimate price as this included fuel, extra driver and all insurance. No hassle for any other additional insurance which we have had with other companies. We were told the car did not need to be checked out and if there was any damage on return it was all covered. We changed main driver at reception at no additional cost. Journey to/from Airport was very quick with little waiting time. Will definitely use again… Read Full Review

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★★★★☆

“Great little car and prompt service”

Written on: 15/08/2017 by ElaineH1 (1 review written)

Prompt transfer to and from airport, great English speaking customer service, lovely car - all great. I booked through doyouspain.com and will not do that again - will go direct to Drivalia… Read Full Review

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★★★★★

“perfect service, no waiting for the tranafer bus and...”

Written on: 15/08/2017 by Johnsonnp194 (1 review written)

perfect service, no waiting for the tranafer bus and no waiting to pick up and bring back the car… Read Full Review

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