Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.6 / 5
94% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Drivalia Car Rental - www.drivalia.com - Ask a question now

Media Gallery for Drivalia Car Rental - www.drivalia.com

Drivalia Car Rental - www.drivalia.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★☆

“Very professional”

Written on: 23/07/2018 by Chazza55 (2 reviews written)

Very good speedy service, extremely courteous staff. No added extra's… Read Full Review

Drivalia_Car_Rental's Response to Chazza55's Review

Written on: 18/08/2018

Hi

Thank you for taking the time to leave a review. We are pleased that you had a good experience with us and we very much look forward to the opportunity to serve you again soon!

All the best
The Drivalia Team

Reply to this comment

Scooter691's Response to Chazza55's Review

Written on: 24/08/2018

WOW . congrats as that is not at all my experience. Rental 3 days 80 Euros extra costs 107 euros

Reply to this comment

Chazza55's reply to Scooter691's Comment

Written on: 24/08/2018

That's a shame it cost you so much, we opted for the all inclusive package and we were £470 for 3 weeks

Reply to this comment
Report this review
Was this review helpful? 0 2
Read 3 Comments
★★★★★

“Brilliant Service”

Written on: 01/07/2018 by Scforbs (1 review written)

We have just returned from 4 weeks in Calpe Spain and we hired our car from Drivilia at Alicante Airport. I researched the various company’s before hand and decided to give them a try, well what a smooth experience, we were picked up from the airport on time and the staff at their office were very polite and helpful, we were given a brand new car with 7 kilometres on the clock. On returning the car the staff were polite and very helpful, the bus was waiting for us and took us back to the… Read Full Review

Drivalia_Car_Rental's Response to Scforbs's Review

Written on: 22/07/2018

Hi

Thank you for taking the time to leave a review. We are pleased that you had a good experience with us and we very much look forward to the opportunity to serve you again soon!

All the best
The Drivalia Team

Reply to this comment

Scooter691's Response to Scforbs's Review

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

Reply to this comment
Report this review
Was this review helpful? 1 0
Read 2 Comments
★★★★★

“Best in Spain”

Written on: 29/06/2018 by mirkopuzovi (1 review written)

Good service for ultimate pack. New car. All service speed and professional… Read Full Review

Drivalia_Car_Rental's Response to mirkopuzovi's Review

Written on: 22/07/2018

Dear Customer,

Thank you for hiring a car from us and for taking the time to leave your review.

It´s great to hear that you found our service to your satisfaction. We work very hard to ensure that we deliver the very best cars and service to all of our clients and we are very proud of our flagship all-inclusive car hire package - Drivalia Ultimate. Since we launched it a few years ago it has become by far the most popular way that our clients choose to book their cars because of the simplicity, transparency and overall great value. Whilst some customers prefer low cost packages and the terms of those, more and more people choose Drivalia Ultimate because you get a fair and honest price with everything included, no hassle, no stress and no extras!

We very much hope that we can look forward to seeing you again soon in one of our six airport locations throughout Spain!

Hasta pronto!
The Drivalia Team

Reply to this comment

Scooter691's Response to mirkopuzovi's Review

Written on: 24/08/2018

Lucky you as our car was scratched and the interior dirt and seats was looking like babys puked on them

Reply to this comment
Report this review
Was this review helpful? 1 1
Read 2 Comments
★★★★★

“Excellent straightforward c.ar hire from Santiago airport”

Written on: 27/06/2018 by NottinghamTraveller (1 review written)

Booked a car for 2 weeks in June in Galicia with Drivalia - the first time I have used them. The car was provided by Drivalia through a voucher I purchased from Zest Car Rental. The price was good but the proof is in the eating! The Nissan Micra car was new (4000 kms)and in excellent condition and presentation. the collection was efficient both in terms of the shuttle bus from the airport to the Drivalia office (5 minutes) and the paperwork. No hassling over insurance or other add ons and a… Read Full Review

Drivalia_Car_Rental's Response to NottinghamTraveller's Review

Written on: 22/07/2018

Dear Customer,

Thank you for hiring a car from us and taking the time to write your review.

It´s great to know that you had an enjoyable experience with us and we hope that it won´t be too long before we get the opportunity to see you again.

All the best
The Drivalia Team

Reply to this comment

Scooter691's Response to NottinghamTraveller's Review

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

Reply to this comment
Report this review
Was this review helpful? 0 1
Read 2 Comments
★★★★★

“Fantastic service from Drivalia”

Written on: 19/06/2018

Just back from Alicante where we hired a car from Drivalia and we are delighted that we chose them. Our package included top insurance and an additional driver. The Drivalia courtesy bus collected us from the airport. We were delighted to get an upgrade to a brand new Opel Mocca complete with Sat Nav. Our package worked out at great value, much better than seemingly cheaper companies. Their collect full/return full fuel policy is a major bonus. Very friendly staff, very professional company -… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 22/07/2018

Dear Customer,

Thank you for hiring a car from us and for taking the time to leave your review.

It´s great to hear that you found our service to your satisfaction. We work very hard to ensure that we deliver the very best cars and service to all of our clients and we are very proud of our flagship all-inclusive car hire package - Drivalia Ultimate. Since we launched it a few years ago it has become by far the most popular way that our clients choose to book their cars because of the simplicity, transparency and overall great value. Whilst some customers prefer low cost packages and the terms of those, more and more people choose Drivalia Ultimate because you get a fair and honest price with everything included, no hassle, no stress and no extras!

We very much hope that we can look forward to seeing you again soon in one of our six airport locations throughout Spain!

Hasta pronto!
The Drivalia Team

Reply to this comment

Scooter691's Comment

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

Reply to this comment
Report this review
Was this review helpful? 0 1
Read 2 Comments
★☆☆☆☆

“Disaster”

Written on: 04/06/2018 by Tomasf434 (1 review written)

1 ) had to wait for shuttle for a long time 2) they did not accept my VISA so I had to pay for double insurance ( had already bought it on the internet but had to pay once again at the office) 3) they charged 100 euro for gas and told me I would get it back when I left the car with full tank. I got nothing back so I payed twice for gas 4) on the check they charged 50 euros for I dont know what- it is not specified ( as is for exemple taxes) This was in Alicante- I feel very bad about this… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 22/07/2018

Dear Customer,

Thank you for hiring a car from Drivalia. We are very sorry to hear that you were not completely satisfied with the service that you received.

We work very hard to deliver an excellent level of service to all of our clients and the countless positive comments that we receive on this platform along with others. We would very much like to look at what caused you to feel unhappy with the service that you received.

We don´t have access to personal information here and so it would not be possible to provide a personal response but our Customer Services Department remain at your disposal if you would like us to look at your issue personally. Please feel free to email our team along with your contract number and we will provide a personal reply and address your issues.

Kind regards
The Drivalia Team

Reply to this comment

Scooter691's Comment

Written on: 24/08/2018

We had to pay 35 Euros in a administration fee for us to be able to pick up with full gas and deliver with full gas. The check of meter tok 2 seconds. That mus be an hourly fee higher than the best lawyers in the US.

Reply to this comment
Report this review
Was this review helpful? 1 1
Read 2 Comments
★★★★★

“Excellent Company ”

Written on: 30/05/2018 by TCOR (1 review written)

We have been using Drivalia for the past 3 years from Alicante Airport and seriously we have found them to be brilliant, their price is exactly what the say no hidden extras you are picked up by their bus and brought to their offices in and out in 6 mins (they have our details from before so its very fast) and off we go. We even noticed after we left with the car last yr there was a big scratch down the side hubby was worried that they would blame it on us as we didnt inspect the car first… Read Full Review

Drivalia_Car_Rental's Response to TCOR's Review

Written on: 22/07/2018

Hello!

Thank you so much for taking the time to leave a review and of course for coming back to see us again. We appreciate all of our clients but it´s always especially nice to hear form regulars that come back to see us again!

We look forward to seeing you on your next trip to Spain.

All the best
The Drivalia Team

Reply to this comment

Scooter691's Response to TCOR's Review

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

Reply to this comment
Report this review
Was this review helpful? 1 0
Read 2 Comments
★☆☆☆☆

“Don't Use Them!”

Written on: 17/05/2018 by drivelavery (1 review written)

Hired car through Vueling Airlines, picked up the car at Palma Airport, Mallorca. It was approx. 22.00 hours and getting dark, the car was crammed between two cars and very difficult to see and inspect. I was told the car had 11 scrapes or bumps,I took some photographs and the next morning took a video of the car. No scrapes or bumps during my week hire,but when I returned the car Drivalia's representative walked over and went straight to the rear wheel(which he could not see) and pointed out… Read Full Review

Drivalia_Car_Rental's Response to drivelavery's Review

Written on: 22/07/2018

Dear Customer,

Thank you for hiring a car from Drivalia. We are very sorry to hear that you were not completely satisfied with the service that you received.

We work very hard to deliver an excellent level of service to all of our clients and the countless positive comments that we receive on this platform along with others. We would very much like to look at what caused you to feel unhappy with the service that you received.

We don´t have access to personal information here and so it would not be possible to provide a personal response but our Customer Services Department remain at your disposal if you would like us to look at your issue personally. Please feel free to email our team along with your contract number and we will provide a personal reply and address your issues.

Kind regards
The Drivalia Team

Reply to this comment

Scooter691's Response to drivelavery's Review

Written on: 24/08/2018

Yes, our car also had scratches that was not in the protocol and luckily you could see them on our video and in the reflection of the car you could see we were at the drivalia office. Be warned.

Reply to this comment
Report this review
Was this review helpful? 2 1
Read 2 Comments
★☆☆☆☆

“Very bad service”

Written on: 01/05/2018 by Rob2018 (1 review written)

Rented a car here once but never again. You pay a lot of money for change the contract and dont pay back the petrol when you bring back the car full. The cheap deals are false because you to be paid more on spot… Read Full Review

Drivalia_Car_Rental's Response to Rob2018's Review

Written on: 22/07/2018

Dear Customer,

Thank you for hiring a car from Drivalia. We are very sorry to hear that you were not completely satisfied with the service that you received.

We work very hard to deliver an excellent level of service to all of our clients and the countless positive comments that we receive on this platform along with others. We would very much like to look at what caused you to feel unhappy with the service that you received.

We don´t have access to personal information here and so it would not be possible to provide a personal response but our Customer Services Department remain at your disposal if you would like us to look at your issue personally. Please feel free to email our team along with your contract number and we will provide a personal reply and address your issues.

Kind regards
The Drivalia Team

Reply to this comment

Scooter691's Response to Rob2018's Review

Written on: 24/08/2018

We had to pay 35 Euros in a administration fee for us to be able to pick up with full gas and deliver with full gas. The check of meter tok 2 seconds. That mus be an hourly fee higher than the best lawyers in the US.

Reply to this comment
Report this review
Was this review helpful? 2 1
Read 2 Comments
★☆☆☆☆

“Sorpresas desagradables”

Written on: 01/04/2018 by Carolynq268 (1 review written)

Todo mentira. El precio y luego empiezan a cobrar por cosas que en cualquier otro rent incluyen.Al final más caro… Read Full Review

Report this review
Was this review helpful? 1 1
★☆☆☆☆

“Sorpresas desagradables”

Written on: 29/03/2018

Intenté alquilar el coche a través de HOLIDAY Autos. Al comenzar la reserva empezaron a surgir gastos que no habían informado antes cómo 90€ por el rollo del depósito. Además, tenía contratado un seguro de reembolso de franquicia (los nada desdeñables 1250€) que, en esta empresa, no sirve de nada a no ser que tengas el seguro a todo riesgo. Según un tarifario que tienen y, aunque tengas la franquicia, puedes llegar a pagar 7875€ por una avería... Pregunto, ¿para qué sirve la… Read Full Review

Report this review
Was this review helpful? 0 1
★☆☆☆☆

“The worst company ”

Written on: 26/02/2018 by BMBMBM (1 review written)

Do not kill your vacation with Drivalia. I had my bank account stolen just after return the car. I had to report then to police. What killed the vibe of my trip. I'm very disappointed with the terrible service. Not professional team. Do not trust in any information that you request by phone They make everything to take extra money!!!!… Read Full Review

Drivalia_Car_Rental's Response to BMBMBM's Review

Written on: 22/03/2018

Dear Customer,

Thank you for your review. We are a little unsure what you mean by "bank account stolen" as this seems a very strange thing to say.

We do pride ourselves on delivering a superb level of customers care which we are proud to see reflected in the overwhelming level of positive reviews. We would never charge anything to a customer without them knowing although there are occasions such as if the car is returned with the incorrect level of fuel or a fine is received from the authorities but in these situations we would always notify the client prior to taking any money.

If you feel that there is an issue with your contract please do email our customer care team with your booking reference number and an explanation of the problem and they will look at your contract and provide a personal reply extremely quickly - they are at your disposal seven days a week in your language.

Kind regards
The Drivalia Team

Reply to this comment
Report this review
Was this review helpful? 0 1
Read 1 Comment
★★★★★

“Very helpful ”

Written on: 19/02/2018 by kkWren140 (1 review written)

Overall brilliantl service, time waiting at airport was a little longer than expected but this was due to another customer issue. Collected car quickly, nice and clean car On return I was given a brilliant service and the office asssted me in getting a taxi to the train station Definitely recommend Alicante services… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 22/03/2018

Dear Customer,

We are delighted that you had a good experience with us. It´s always nice to hear customer feedback.

We look forward to seeing you again soon.

All the best
The Drivalia Team

Reply to this comment

Scooter691's Comment

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

Reply to this comment
Report this review
Was this review helpful? 0 1
Read 2 Comments
★★★★★

“Perfect car rentals”

Written on: 19/02/2018 by Hutchinson402 (1 review written)

A great car rental company no hidden charges professional staff. Will use drivalea again and recommend it to friends. Very close to alicante airport… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 22/03/2018

Dear Customer,

Thanks for hiring with us and for leaving a great review. We are pleased that everything was good for you and we look forward to seeing you again soon.

All the best
The Drivalia Team

Reply to this comment

Scooter691's Comment

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

Reply to this comment
Report this review
Was this review helpful? 1 1
Read 2 Comments
★★★★★

“Best Experience Ever”

Written on: 14/02/2018 by RobertAllan (1 review written)

This, by far was the best rental experience I had. I booked car last minute, but when I arrived at the airport a member of staff was waiting with the shuttle bus to pick me up. Very pleasant and helpful staff made sure the whole process was smooth and hassle-free. I have learned a little Spanish, and the staff there although fluent in English, were very patient in communicating in both languages. Always a smile, and very clear instructions given. This was my first time ever using Drivalia… Read Full Review

Drivalia_Car_Rental's Response to RobertAllan's Review

Written on: 22/03/2018

Dear Customer,

Thanks for trusting us to supply your recent car hire. We are really pleased that everything was good for you.

We believe that happy staff means happy customers and it is great to hear that this works! The team are great and really work hard to ensure that our clients have a wonderful experience.

We hope that this first visit won´t be the last and that we can look forward to seeing you again soon.

All the best
The Drivalia Team

Reply to this comment

Scooter691's Response to RobertAllan's Review

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

Reply to this comment
Report this review
Was this review helpful? 1 1
Read 2 Comments
★★★★★

“Excellent Company”

Written on: 14/02/2018 by badgersteve (1 review written)

Over the sixteen years we have owned a house in Spain we have tried loads of car hire companies, the stories about hidden costs and fuel charges and insurance excess are all true. However DRIVALIA are perfect, their costs are transparent what you see is what you pay, we always take the Ultimate package, no surprises what you see is what you get and no hidden charges. Other companies may look cheaper based on advertising but when you get into the small print we rarely find a better deal than… Read Full Review

Drivalia_Car_Rental's Response to badgersteve's Review

Written on: 22/03/2018

Dear Customer,

Many thanks for such a lovely review. We do work hard to deliver a great service and it is lovely to know we are getting it right.

The Ultimate package generaly is not the "cheapest" as you say but it is a package that we designed to deliver what you said - honesty, transparency and no surprises. We use great cars which we replace generally twice a year so when you book Ultimate what you do get is great value and complete peace of mind.

We look forward to seeing you again soon.

All the best
The Drivalia Team

Reply to this comment

Scooter691's Response to badgersteve's Review

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

Reply to this comment
Report this review
Was this review helpful? 0 1
Read 2 Comments
★★★★★

“Very satified!”

Written on: 11/02/2018 by FrankTh (1 review written)

The transfer was easy to find (2.floor outside) and we had very quick ride to the office. Procedure was very friendly and without big negotiations regarding insurances and so on. The car was clean and in total it took us only 15 minutes from entering the bus to leaving the parking spot. Return was easy and professional as well and after 20 minutes we arrived at the airport. Pricing was incredible and therefore I will definetly have a look next time at Drivalia before renting at another company. … Read Full Review

Drivalia_Car_Rental's Response to FrankTh's Review

Written on: 22/03/2018

Dear Customer,

Thanks for hiring a car from us and taking the time to leave a review. We are delighted that everything was good (and fast) for you.

We look forward to seeing you again soon.

All the best
The Drivalia Team

Reply to this comment

Scooter691's Response to FrankTh's Review

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

Reply to this comment
Report this review
Was this review helpful? 0 1
Read 2 Comments
★★★★★

“Good Service”

Written on: 09/02/2018

Off airport very efficient pick up had to wait about 5 minutes, whole check in process to pick up car was speedy (beats the long queue for on airport car hire)was on the road within 15 minutes. Staff very friendly and helpful. Car was immaculate and I like the fuel policy of full tank and return full so you only pay for what you use. On return they check the fuel and a quick look round car and return you to the airport in this instance I was not flying until the next day so they dropped me at… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 22/03/2018

Dear Customer,

Thanks for your comment and for hiring a car from us. It is true that on occasions customers have concerns about using an "off-site" company but the way we operate and the high levels of staff that we employ mean that, as you haev said, the service generally is much faster than the long queues often associated with some "in-terminal" companies, particular at busy times. And, as you know we are just a couple of minutes away so it all works really well.

We really work hard to deliver a great level of service and it is always nice to hear from our satisfied customers. Thank you again and we hope that we will be serving you again soon.

All the best
The Drivalia Team

Reply to this comment

Scooter691's Comment

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★★★★

“Car Hire”

Written on: 09/02/2018 by YulianaBishop (1 review written)

Absolutely first class service, completely hassle free as it should be. Got to say this company has got it right… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 22/03/2018

Dear Customer,

Thanks for your lovely comments. We are pleased that all was good for you and we very much hope to see you again soon.

All the best
The Drivalia Team

Reply to this comment

Scooter691's Comment

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★★★☆

“Drivalia Alicante ”

Written on: 03/02/2018 by Porter26 (1 review written)

We’ve been using Drivalia for a number of years, the staff are very helpful and do their best to get you on your way, the cars are nearly new and well looked after, the transfer from the airport to the office only takes a few minutes, we don’t use anybody else for our car hire… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 03/02/2018

Dear Customer;

Many thanks for your regular custom and your positive comments.

We are pleased that you find everything to your satisfaction and that we are continuing to deliver the levels of service that we strive to achieve every day.

We look forward to seeing you again soon.

All the best
The Drivalia Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
overview