Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.6 / 5
94% of users recommend this
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★★★★★

“Excellent Company ”

Written on: 30/05/2018 by TCOR (1 review written)

We have been using Drivalia for the past 3 years from Alicante Airport and seriously we have found them to be brilliant, their price is exactly what the say no hidden extras you are picked up by their bus and brought to their offices in and out in 6 mins (they have our details from before so its very fast) and off we go. We even noticed after we left with the car last yr there was a big scratch down the side hubby was worried that they would blame it on us as we didnt inspect the car first… Read Full Review

Drivalia_Car_Rental's Response to TCOR's Review

Written on: 22/07/2018

Hello!

Thank you so much for taking the time to leave a review and of course for coming back to see us again. We appreciate all of our clients but it´s always especially nice to hear form regulars that come back to see us again!

We look forward to seeing you on your next trip to Spain.

All the best
The Drivalia Team

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Scooter691's Response to TCOR's Review

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

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★☆☆☆☆

“Don't Use Them!”

Written on: 17/05/2018 by drivelavery (1 review written)

Hired car through Vueling Airlines, picked up the car at Palma Airport, Mallorca. It was approx. 22.00 hours and getting dark, the car was crammed between two cars and very difficult to see and inspect. I was told the car had 11 scrapes or bumps,I took some photographs and the next morning took a video of the car. No scrapes or bumps during my week hire,but when I returned the car Drivalia's representative walked over and went straight to the rear wheel(which he could not see) and pointed out… Read Full Review

Drivalia_Car_Rental's Response to drivelavery's Review

Written on: 22/07/2018

Dear Customer,

Thank you for hiring a car from Drivalia. We are very sorry to hear that you were not completely satisfied with the service that you received.

We work very hard to deliver an excellent level of service to all of our clients and the countless positive comments that we receive on this platform along with others. We would very much like to look at what caused you to feel unhappy with the service that you received.

We don´t have access to personal information here and so it would not be possible to provide a personal response but our Customer Services Department remain at your disposal if you would like us to look at your issue personally. Please feel free to email our team along with your contract number and we will provide a personal reply and address your issues.

Kind regards
The Drivalia Team

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Scooter691's Response to drivelavery's Review

Written on: 24/08/2018

Yes, our car also had scratches that was not in the protocol and luckily you could see them on our video and in the reflection of the car you could see we were at the drivalia office. Be warned.

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★☆☆☆☆

“Very bad service”

Written on: 01/05/2018 by Rob2018 (1 review written)

Rented a car here once but never again. You pay a lot of money for change the contract and dont pay back the petrol when you bring back the car full. The cheap deals are false because you to be paid more on spot… Read Full Review

Drivalia_Car_Rental's Response to Rob2018's Review

Written on: 22/07/2018

Dear Customer,

Thank you for hiring a car from Drivalia. We are very sorry to hear that you were not completely satisfied with the service that you received.

We work very hard to deliver an excellent level of service to all of our clients and the countless positive comments that we receive on this platform along with others. We would very much like to look at what caused you to feel unhappy with the service that you received.

We don´t have access to personal information here and so it would not be possible to provide a personal response but our Customer Services Department remain at your disposal if you would like us to look at your issue personally. Please feel free to email our team along with your contract number and we will provide a personal reply and address your issues.

Kind regards
The Drivalia Team

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Scooter691's Response to Rob2018's Review

Written on: 24/08/2018

We had to pay 35 Euros in a administration fee for us to be able to pick up with full gas and deliver with full gas. The check of meter tok 2 seconds. That mus be an hourly fee higher than the best lawyers in the US.

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★☆☆☆☆

“Sorpresas desagradables”

Written on: 01/04/2018 by Carolynq268 (1 review written)

Todo mentira. El precio y luego empiezan a cobrar por cosas que en cualquier otro rent incluyen.Al final más caro… Read Full Review

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★☆☆☆☆

“Sorpresas desagradables”

Written on: 29/03/2018

Intenté alquilar el coche a través de HOLIDAY Autos. Al comenzar la reserva empezaron a surgir gastos que no habían informado antes cómo 90€ por el rollo del depósito. Además, tenía contratado un seguro de reembolso de franquicia (los nada desdeñables 1250€) que, en esta empresa, no sirve de nada a no ser que tengas el seguro a todo riesgo. Según un tarifario que tienen y, aunque tengas la franquicia, puedes llegar a pagar 7875€ por una avería... Pregunto, ¿para qué sirve la… Read Full Review

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★☆☆☆☆

“The worst company ”

Written on: 26/02/2018 by BMBMBM (1 review written)

Do not kill your vacation with Drivalia. I had my bank account stolen just after return the car. I had to report then to police. What killed the vibe of my trip. I'm very disappointed with the terrible service. Not professional team. Do not trust in any information that you request by phone They make everything to take extra money!!!!… Read Full Review

Drivalia_Car_Rental's Response to BMBMBM's Review

Written on: 22/03/2018

Dear Customer,

Thank you for your review. We are a little unsure what you mean by "bank account stolen" as this seems a very strange thing to say.

We do pride ourselves on delivering a superb level of customers care which we are proud to see reflected in the overwhelming level of positive reviews. We would never charge anything to a customer without them knowing although there are occasions such as if the car is returned with the incorrect level of fuel or a fine is received from the authorities but in these situations we would always notify the client prior to taking any money.

If you feel that there is an issue with your contract please do email our customer care team with your booking reference number and an explanation of the problem and they will look at your contract and provide a personal reply extremely quickly - they are at your disposal seven days a week in your language.

Kind regards
The Drivalia Team

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★★★★★

“Very helpful ”

Written on: 19/02/2018 by kkWren140 (1 review written)

Overall brilliantl service, time waiting at airport was a little longer than expected but this was due to another customer issue. Collected car quickly, nice and clean car On return I was given a brilliant service and the office asssted me in getting a taxi to the train station Definitely recommend Alicante services… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 22/03/2018

Dear Customer,

We are delighted that you had a good experience with us. It´s always nice to hear customer feedback.

We look forward to seeing you again soon.

All the best
The Drivalia Team

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Scooter691's Comment

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

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★★★★★

“Perfect car rentals”

Written on: 19/02/2018 by Hutchinson402 (1 review written)

A great car rental company no hidden charges professional staff. Will use drivalea again and recommend it to friends. Very close to alicante airport… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 22/03/2018

Dear Customer,

Thanks for hiring with us and for leaving a great review. We are pleased that everything was good for you and we look forward to seeing you again soon.

All the best
The Drivalia Team

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Scooter691's Comment

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

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★★★★★

“Best Experience Ever”

Written on: 14/02/2018 by RobertAllan (1 review written)

This, by far was the best rental experience I had. I booked car last minute, but when I arrived at the airport a member of staff was waiting with the shuttle bus to pick me up. Very pleasant and helpful staff made sure the whole process was smooth and hassle-free. I have learned a little Spanish, and the staff there although fluent in English, were very patient in communicating in both languages. Always a smile, and very clear instructions given. This was my first time ever using Drivalia… Read Full Review

Drivalia_Car_Rental's Response to RobertAllan's Review

Written on: 22/03/2018

Dear Customer,

Thanks for trusting us to supply your recent car hire. We are really pleased that everything was good for you.

We believe that happy staff means happy customers and it is great to hear that this works! The team are great and really work hard to ensure that our clients have a wonderful experience.

We hope that this first visit won´t be the last and that we can look forward to seeing you again soon.

All the best
The Drivalia Team

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Scooter691's Response to RobertAllan's Review

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

Reply to this comment
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★★★★★

“Excellent Company”

Written on: 14/02/2018 by badgersteve (1 review written)

Over the sixteen years we have owned a house in Spain we have tried loads of car hire companies, the stories about hidden costs and fuel charges and insurance excess are all true. However DRIVALIA are perfect, their costs are transparent what you see is what you pay, we always take the Ultimate package, no surprises what you see is what you get and no hidden charges. Other companies may look cheaper based on advertising but when you get into the small print we rarely find a better deal than… Read Full Review

Drivalia_Car_Rental's Response to badgersteve's Review

Written on: 22/03/2018

Dear Customer,

Many thanks for such a lovely review. We do work hard to deliver a great service and it is lovely to know we are getting it right.

The Ultimate package generaly is not the "cheapest" as you say but it is a package that we designed to deliver what you said - honesty, transparency and no surprises. We use great cars which we replace generally twice a year so when you book Ultimate what you do get is great value and complete peace of mind.

We look forward to seeing you again soon.

All the best
The Drivalia Team

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Scooter691's Response to badgersteve's Review

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

Reply to this comment
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★★★★★

“Very satified!”

Written on: 11/02/2018 by FrankTh (1 review written)

The transfer was easy to find (2.floor outside) and we had very quick ride to the office. Procedure was very friendly and without big negotiations regarding insurances and so on. The car was clean and in total it took us only 15 minutes from entering the bus to leaving the parking spot. Return was easy and professional as well and after 20 minutes we arrived at the airport. Pricing was incredible and therefore I will definetly have a look next time at Drivalia before renting at another company. … Read Full Review

Drivalia_Car_Rental's Response to FrankTh's Review

Written on: 22/03/2018

Dear Customer,

Thanks for hiring a car from us and taking the time to leave a review. We are delighted that everything was good (and fast) for you.

We look forward to seeing you again soon.

All the best
The Drivalia Team

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Scooter691's Response to FrankTh's Review

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

Reply to this comment
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★★★★★

“Good Service”

Written on: 09/02/2018

Off airport very efficient pick up had to wait about 5 minutes, whole check in process to pick up car was speedy (beats the long queue for on airport car hire)was on the road within 15 minutes. Staff very friendly and helpful. Car was immaculate and I like the fuel policy of full tank and return full so you only pay for what you use. On return they check the fuel and a quick look round car and return you to the airport in this instance I was not flying until the next day so they dropped me at… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 22/03/2018

Dear Customer,

Thanks for your comment and for hiring a car from us. It is true that on occasions customers have concerns about using an "off-site" company but the way we operate and the high levels of staff that we employ mean that, as you haev said, the service generally is much faster than the long queues often associated with some "in-terminal" companies, particular at busy times. And, as you know we are just a couple of minutes away so it all works really well.

We really work hard to deliver a great level of service and it is always nice to hear from our satisfied customers. Thank you again and we hope that we will be serving you again soon.

All the best
The Drivalia Team

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Scooter691's Comment

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

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★★★★★

“Car Hire”

Written on: 09/02/2018 by YulianaBishop (1 review written)

Absolutely first class service, completely hassle free as it should be. Got to say this company has got it right… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 22/03/2018

Dear Customer,

Thanks for your lovely comments. We are pleased that all was good for you and we very much hope to see you again soon.

All the best
The Drivalia Team

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Scooter691's Comment

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

Reply to this comment
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★★★★☆

“Drivalia Alicante ”

Written on: 03/02/2018 by Porter26 (1 review written)

We’ve been using Drivalia for a number of years, the staff are very helpful and do their best to get you on your way, the cars are nearly new and well looked after, the transfer from the airport to the office only takes a few minutes, we don’t use anybody else for our car hire… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 03/02/2018

Dear Customer;

Many thanks for your regular custom and your positive comments.

We are pleased that you find everything to your satisfaction and that we are continuing to deliver the levels of service that we strive to achieve every day.

We look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“All good each time.”

Written on: 31/01/2018 by Bond204 (1 review written)

I have used this firm on several occasions on their Ultimate tariff and had no problems. Prompt pick up and return and super fast car collection for your second and subsequent hire once your details are on file… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 03/02/2018

Dear Customer,

Thanks for hiring your cars from us and always trusting Drivalia to offer take care of your car hire needs in Spain. We are really happy that you are pleased with our service and we look forward to many more opportunities to serve you in the future.

All the best
The Drivalia Team

Reply to this comment

Scooter691's Comment

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

Reply to this comment
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★★★★★

“Drivalia offers a perfect service”

Written on: 31/01/2018 by DillanOwen (1 review written)

Over the 5 past years we hired 3 times a car with Drivalia with full satisfaction. Perfectly english speaking staff, good accomodation, we had even once a free upgrade and most important : a good pricing. … Read Full Review

Drivalia_Car_Rental's Comment

Written on: 03/02/2018

Dear Customer,

Thanks for your review and of course for your returning custom. We are pleased that you have had good experiences with us. We try very hard to deliver a world-class level of customer care and service and it´s always nice to hear when we get things right.

We look forward to seeing you again soon.

All the best
The Drivalia Team

Reply to this comment

Scooter691's Comment

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

Reply to this comment
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★★★★★

“car hire”

Written on: 25/01/2018 by Danikak251 (1 review written)

Great service from pick up to drop off. Definitely recommend… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 03/02/2018

Dear Customer,

Thanks for your review and for trusting us with your car hire needs.

We are delighted that you are happy with the service that you received and we look forward to seeing you again soon.

All the best
The Drivalia Team

Reply to this comment

Scooter691's Comment

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

Reply to this comment
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★★★★☆

“Check fuel stations before you return.”

Written on: 22/01/2018

Overall a good experience but marred by the fact we missed the last opportunity to fill up and was charged €85 for €35 of petrol. The returning map was very clear but did not include fuel stations, something we have had with previous rental companies… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 03/02/2018

Dear Customer,

Thanks for your positive review. We are pleased that you had a good experience with us.

With the overwhelming majority of our packages the price is all-inclusive and there are no supplements in the event that you return with the incorrect level of fuel. On the most basic packages however there is a supplement in the event of the car not being returned full which should be laid our in the conditions at the time that you book.

You may like to know that if you book our Ultimate package (which is by far the most popular) then we waive any fees in the event of you not refuelling the car. You simply pay the missing fuel at the current market rate for the missing amount.

We do hope that we can look forward to seeing you agin soon.

All the best
The Drivalia Team

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★★★★★

“Perfect service with great cars and reasonable prices.”

Written on: 21/01/2018 by SabrinaParks (1 review written)

Perfect service with great cars and reasonable prices… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 03/02/2018

Dear Customer,

Thanks for reviewing us! We are pleased you are happy with the service that we deliver and we very much hope that we can look forward to seeing you again soon.

All the best
The Drivalia Team

Reply to this comment

Scooter691's Comment

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

Reply to this comment
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★★★★★

“Used several times without any problems”

Written on: 21/01/2018 by JovanniPorterfield177 (1 review written)

I have used Drivalia quite a few times since they started their operation in Palma. We travel to Majorca around 3 times a year and have used various companies over the years. Some, such as Goldcar, we avoid. Since we started using Drivalia they have become our preferred rental company, even if they aren't always the cheapest, because we feel we won't be ripped off. There is usually a wait for the off-airport shuttle, but when you see some of the queues at the on-airport desks you realise you'll… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 03/02/2018

Dear Customer,

Thanks for taking the time to review us! We are really pleased that you are satisfied with the service that we offer.

Whilst our most popular package is our all-inclusive option, we do take a pride in the transparency of our processes, especially in terms of damages, for customers who choose the more basic rental option. Sadly, if any damages do occur we are usually faced with complaints or publicity claiming all kinds of things such as "the damage was already there" but as you quite rightly state, we give a very comprehensive damage report so that you can check the car and satisfy yourself as to the condition before you take the car away from the office. This system is in place to offer real peace of mind to all of our customers and to make the processes clear, honest and transparent.

We look forward to seeing you again on your forthcoming trip.

All the best
The Drivalia Team

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Scooter691's Comment

Written on: 24/08/2018

Hi, I find it very interesting that the reviews with 5 stars are mostly written with a similar language and tone and users with (1 review written) next to the name. I do not think that give a lot of cred to this reviews.
The average on Google is very different form this review page. Also note that this is the review page used on Drivalia.com web.

Reply to this comment
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