Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.6 / 5
93.8% of users recommend this
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Drivalia Car Rental - www.drivalia.com

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★★★☆☆

“Why are we paying for unused fuel”

Written on: 05/06/2012 by xeberdee (1 review written)

Having used car hire many,many times from Alicante airport I decided to give Drivalia a go. Overall it was a pleasant experience. The staff were very helpful and the courtesy bus was easy to find and very frequent. However, yet again as with all Spanish car hire companies, I was charged for a full tank of fuel and expected to bring it back empty. My experience is a weeks holiday will never use a full tank (approx 400 miles). This is such a money making exercise for the company. If Drivalia wish… Read Full Review

Skippy56's Response to xeberdee's Review

Written on: 06/06/2012

Hi xeberdee
I am a regular Drivalia customer because they do have a full-full fuel policy rate!
Check out their website: I think its called "standard rate".
They told me that unfortunately the full-empty rate is what the internet brokers demand because all of their competitors (Goldcar, Centauro even the likes of Hertz and Europcar) operate this way and thats why they can't refund for unused fuel.
Hope this helps!

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Drivalia_Car_Rental's Response to xeberdee's Review

Written on: 11/10/2012

Dear Xeberdee

Thanks a million for your review.

I would just like to confirm what Skippy56 has mentioned. We do run a full to full fuel policy available on our website.

At the present 80% of our bookings are sold to Tour Operators or Internet brokers on a Full to Empty fuel policy rate, as this product is still highly demanded and offered by all of our competitors.

Please visit our website and if we can help you at all in the future with any queries don't hesitate in contacting us.

KR

Martin
Drivalia Car Rental

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★☆☆☆☆

“The worst car hire company in the world”

Written on: 24/05/2012

We unfortunately hired a car from Drivalia on 12th May 2012. On 14th May 2012 while driving back to our apartment it expired. Fair enough these things happen. But when we called the company ~ 17:30hrs they were not interested. They could not bring a replacement until the breakdown had been verified by an engineer. An engineer might be available by ~21:00. We were 12km from our apartment with no knowledge of local public transport. A local resident directed us to a bus stop in time to catch a… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 16/10/2012

"Thank you for your review.

In the unlikely event of mechanical or electrical breakdown, Drivalia will always send a road assistance tow truck (free of charge) to our customers regardless of whether or not they have taken our top-up insurance. If the vehicle can't be repaired on-site and needs to be taken to the nearest garage, the response time in issuing a new replacement vehicle will then depend on if there is top-up coverage or not, as towing and Taxi costs (for replacement vehicles) are not included in the basic rental rates. This should have been clearly stated upon vehicle collection.

Customers who take our top-up insurance (currently from E5 per day) are guaranteed an immediate (during opening hours) despatch of a replacement vehicle, when the first car can't be driven, without further inquiry.

Also, replacement cars are always available for immediate collection at our office (during opening hours) for those who do not take out the additional cover.

Where distance makes that impractical, as I suspect was the situation in your case, the matter becomes slightly more complicated. Since the costs of taxis and sending replacement vehicles on a tow truck are not included in the standard discounted hire rates, it is a common and necessary practice to make an assessment of each case before deciding the best course of action. This way we ensure a minimum additional cost, if any at all, to all those clients without the top-up coverage that don't can't come to the office to pick up the new vehicle.

I am sorry that you felt we were disinterested in your situation. That was certainly not the case as it is our utmost desire for ALL our clients to be completely sastisfied and, since we always aim to learn from our customers’ feedback, we have reviewed the way we communicate with our customers during such an incident. We understand this can be a stressful time and we aim to more clearly communicate our actions.

Many thanks again for your feedback.

Regards

Martin
Drivalia Car Rental

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★★★★★

“TROUBLE FREE - DRIVALIA CAR HIRE”

Written on: 11/04/2012

I reserved with DoYouSpain as I normally do and this time I asked for an off-airport supplier at Alicante to avoid the long queues with the likes of Goldcar so we were allocated with Drivalia. After reading some of the previous reviews I was quite dissapointed with what I may find upon arrival. I will say that it looks like that people only write reviews to complain about things they may even have done! We arrived at the meeting point located at the main bus stop to find two, yes two, brand new… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/10/2012

Thanks for your review

It's great to hear you enjoyed our service!

KR

Martin
Drivalia Car Rental

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★☆☆☆☆

“Would not use again dont be fooled by the cheap price!!”

Written on: 10/11/2011

Firstly I dont want anybody else to go through what we did, its not nice! Being a very regular traveller and having hired cars many many times i am careful with which company i pick to hire from and have had no problems. . . . until i used Drivalia. The car they supplied us was nice, but You are charged 67.50 for a tank of fuel we returned the car with half a tank left and they refused to refund us for the unused fuel, which they will then charge the next people for a full tank, scam!! If you… Read Full Review

Adio's Comment

Written on: 22/07/2012

hi we have just had the same tyre experiance, a small nick out of the side of the tyre wall, unfortunatly we didn't think about looking at the tyres when we picked the car up, however i did not drive into any curbs or hit anything and am 100% confident this was not done whilst we had the car.
i would love to know the details of the car you had and the tyre with any pictures if you have them as i wouldn't mind betting the are the same!!
please contact me if you have any details that would help.

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Fortunero's Comment

Written on: 13/08/2012

Same scam with us. We are very regular Car Hirers at Alicante and were disgusted with being conned out of 80euro for "a small nick in the side wall of the tyre". 100% sure I didn't cause it. Don't use this company and if you hired through a broker like DoYouSpain, let them know about your experience.

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Adio's Comment

Written on: 22/07/2012

Hi we have just had the "tyre con" and it sounds exactly the same as yours, a small nick in the side wall of the tyre. I am 100% convinced that this was not done by us, we did not hit any curbs or drive into anything and parked carfully, we had only used 1/4 of the full tank that they sold us and had not done many miles.
thy are trying to charge us for the whole wheel!!!!
this is a rip off and they should be stopped!
I would love to know the details of your car and see any pictures of the damage if you can as i wouldn't mind betting this is the same car and tyre!
please contact me with any details you have.

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★☆☆☆☆

“Beware...too many extras”

Written on: 26/10/2011 by LauraTurner (1 review written)

Our arrival via shuttle bus was smooth and quick but when I came to pay, the initial estimate of 47.78 euros had exploded to 163 euros. They said that it included 79 euros of diesel, 36 euros of excess insurance inc tax. I was completely shocked, firstly I said I had excess insurance with Mondial which I had purchased with the rental with Argus Car Hire, but they said that they didn't accept that insurance and I had to take theirs. Furthermore I heard another customer say they didn't want to… Read Full Review

Tommye88's Response to LauraTurner's Review

Written on: 21/11/2011

this sounds very familiar and similiar to our experience, i would never use this company again!!

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★★★★★

“Best car hire company we've tried so far!”

Written on: 18/07/2011 by Skippy56 (1 review written)

We hired a car a couple of weeks ago at Alicante airport and booked through Argus and were issued a voucher with Drivalia car rental. At first we were a bit concerned as we had never heard of Drivalia before and we have been to Spain at least 15 times in the last 10 years. When we arrived at the Airport we proceeded to the bus parking were they were waiting for us with their shuttle service. In less than 2 minutes we were at their office which was very new and spacious and just a stone throw… Read Full Review

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★★★★☆

“Drivalia are a new company at Alicante Airport and our...”

Written on: 14/05/2011 by sea167 (1 review written)

Drivalia are a new company at Alicante Airport and our experience was excellent, stress free and no hassle. Although beware of the fuel policy, we used only a small amount of the fuel charged and although the terms stated "no refund", we persevered and got refund on unused fuel. There is an admin fee but still worth it for us.
If you book through comparison site, its not worth taking the excess insurance offered as Drivalia have excellent cover for the same price.
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Guest's Response to sea167's Review

Written on: 17/06/2011

Hi,

I have just booked the same company, how far is it from Alicante airport?

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Juleswaring91's reply to Guest's Comment

Written on: 14/10/2013

3 mins away but they are there to pick u up+take u straight there thats how good they are

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