Drivalia Car Rental - www.drivalia.com Reviews

Drivalia Car Rental - www.drivalia.com
★★★★★
4.6
93.0% of users recommend this
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“good holiday car hire”

★★★★☆

written by on 16/05/2013

Picking up our car at the airport was as good as it gets. very little waiting time, details clearly explained in a very friendly manner. On returning the car it was quickly checked over and we were quickly return to the airport. The only improvement would be to be dropped off at departures instead of level -2.

Drivalia_Car_Rental's Comment

Written on: 21/05/2013

Thank you very much for your kind review of our company.

Unfortunately we have to have the same pick up and drop off area in order to optimize the shuttle bus efficiency but mainly it's because level -2 is the only authorized area designated by AENA - the airport governing body - for shuttle transfers.

Thanks once again for your review and we hope to see you again soon.
KR

Martin
Drivalia Car Rental

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“Amazing service”

★★★★★

written by on 16/05/2013

Lost my wallet before arriving at the rental office, but the staff were so helpful in getting a replacement license issued from the DVLA in the UK. We had to extend by a couple of days but this was sorted with the minimum of fuss. Car was great to drive, and very clean, and the returns process was very smooth. Great car, great service, great experience!

Drivalia_Car_Rental's Comment

Written on: 21/05/2013

Thank you for sharing your recent experience with our company.

We're glad to see that you found our service efficient and helpful - as it should be!

Saludos from Alicante,

Martin
Drivalia Car Rental

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“Very good price for the car! ”

★★★★★

written by on 16/05/2013

Very good price for the car!

Drivalia_Car_Rental's Comment

Written on: 21/05/2013

Thank you very much for your review.

Martin
Drivalia Car Rental

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“Great Experience”

★★★★★

written by on 15/05/2013

Excellent service and price. Staff were highly efficent and friendly. Will use this company again.

Drivalia_Car_Rental's Comment

Written on: 21/05/2013

Thanks a million for your kind review.

Hope to see you soon!
Saludos,

Bea
Drivalia Car Rental

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“Better than Airport pickup”

★★★★★

written by on 15/05/2013

Worried when allocated as off airport site - however couldn't have wished for better. Very efficient service and actually quicker than picking up at airport. Vehicle superb. Will book directly next time wit Drivalia .

Drivalia_Car_Rental's Comment

Written on: 21/05/2013

Thank you for your review of Drivalia.

We hope to see you again soon!

Elia
Drivalia Car Rental

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“Very competitive service!”

★★★★★

written by Tonyforbes on 14/05/2013

Would definitely use Drivalia again, impressed with the check in service and quality of vehicles. Like the full/full policy which has become rare, especially on short term visits.

Drivalia_Car_Rental's Response to Tonyforbes's Review

Written on: 21/05/2013

Dear Tonyforbes,

Thank you for your review of our company.

Hasta pronto!

Elia
Drivalia Car Rental

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“Drivalia Car Hire Alicane airport”

★★★★★

written by AlecB on 14/05/2013

We used drivalia about a year ago and we are now regular customers. They are very good on price and service is also very good. The staff are very helpful and the service is very smooth. Facilities are very good at the drop off / collection area via a very short shuttle bus trip, which is always punctual. There are no hidden extras and I would recommend taking the premium insurance as I did lose a car key at a remote location last year. This was not a problem and a replacement was driven out to me in less than 2 hours. Other wise I would have been stranded!. I would highly recommend Drivalia!

Drivalia_Car_Rental's Response to AlecB's Review

Written on: 21/05/2013

Dear AlecB,

Thank you very much for your comments.
We're delighted to see are service is up to standards.

Hope to see you again soon!

Elia
Drivalia Car Rental

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“Excellent Hire Car Company”

★★★★★

written by tessahg1 on 12/05/2013

I highly recommend this hire car company Drivalia, we found them to be highly professional, providing a fast collection in the transfer bus to the office to cellect a clean new car. If you want hasstle free rental this is the right company for you.

Drivalia_Car_Rental's Response to tessahg1's Review

Written on: 13/05/2013

Dear tessahg1

Thanks a million for your review of our company.

We hope to see you again very soon!
KR

Elia
Drivalia Car Rental

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“Our hire car in spain with Drivalia”

★★★★★

written by Richard1949 on 12/05/2013

This was our second time of hiring a car with Drivalia and again we received excellent service. Staff were particularly good and our Peugoet 208 was perfect for our needs. Transfers back and forth to the airport were good and returning of the car was easy without any hassle. We will have no hesitation in booking again with Drivalia and recommending to others.

Drivalia_Car_Rental's Response to Richard1949's Review

Written on: 13/05/2013

Dear Richard1949,

Thank you very much for spending time to review our company.

We're delighted to see you found our service up to standards.

Kind regards from all the Drivalia team!

Elia
Drivalia Car Rental

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“Spot on service”

★★★★★

written by Sonyala on 11/05/2013

We originally booked with another company but a few days before travel they cancelled and then attempted to charge us double! Booked with this company via a broker and couldn't have received a better service. The car was perfect and very economical. Staff were very friendly and helpful. We weren't left hanging around at any point. Spot on!

Drivalia_Car_Rental's Response to Sonyala's Review

Written on: 13/05/2013

Dear Sonyala

Thank you very much for sharing your recent experience with our company.

Kind regards,

Elia
Drivalia Car Rental

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“alicante airport may pick up”

★★★★☆

written by on 11/05/2013

excellent car clean and comfortable easy pick up at airport with no waiting english speaking staff very helpfull carhire very close to airport excess was only 300 euro,s someplaces a lot more wished we had booked on their web site as would have got a much better deal defo recommend to a friend would help to have a map left in car and basic instruction sheet for car manual parking zones and right of ways yes I know should have looked it up on internet first good company

Drivalia_Car_Rental's Comment

Written on: 13/05/2013

Thank you for your review of Drivalia.

We're delighted to see you found our service up to standards.

If you wish, please check out our tips page on our website for further info on driving in Spain, and if we can help with anything that's not found on this page, please contact us as we will be glad to provide more information.

Best regards,

Elia
Drivalia Car Rental

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“Good fuel policy, good service”

★★★★☆

written by Luff3rs on 11/05/2013

Drivalia offer a full full fuel policy which works great for someone like me who does not intend on doing much driving. This means I receive the car with a full tank and have to bring it back full. I only pay for the fuel I use. That is the main reason I use Drivalia. However they are good on price and offer a great service. I will always use them.

Drivalia_Car_Rental's Response to Luff3rs's Review

Written on: 13/05/2013

Dear Luff3rs

Thank you very much for your review.

We look forward to seeing you again!

Best regards,

Elia
Drivalia Car Rental

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“brilliant”

★★★★★

written by on 11/05/2013

our first time to allicante airport,the car hire experiance was totaly stress free,the car hire staff were perfect and an added bonus they spoke perfect English,thankyou very much,defanatly use you again

Drivalia_Car_Rental's Comment

Written on: 13/05/2013

Thank you for your review.

Regards,

Elia
Drivalia Car Rental

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“Alicante Car Hire”

★★★★★

written by Debzsuzie on 10/05/2013

We have hired cars for many years when we fly into Alicante. This is the first time we have used this company and found them to be very efficient. Bus pulled in to Welcome point just after we arrived. The driver was polite and helped with the luggage. The staff were friendly and efficient which meant we could get going to enjoy our holiday quickly. We hired a basic small car as there were just the two of us on this occassion the car was clean and low mileage. Upon our return again the staff quickly dealt with the return of the car and the bus arrived shortly after our arrival at the hire company to take us back to the airport a short drive away. The only point, and it doesn't only apply to this hire company is the full tank empty return tariff. This can be a little guiling when if you are only in spain for a short break or do not use all the petrol. What would be great is a half tank tariff, in that the car has half a tank of petrol when you pick it up and return empty. This would be my only criticism. We will be returning to the Costa Blanca twice again this year and shall be contacting them again to hire cars. Well done Drivalia

Drivalia_Car_Rental's Response to Debzsuzie's Review

Written on: 13/05/2013

Dear Debzsuzie,

Thank you very much for your review of your recent experience with our company.

At Drivalia we understand that "Full - Empty" fuel policy rates do not suit everyone, and therefore we are pleased to say that do we also offer "Full- Full" fuel policy rates for those who do no intend on travelling far or simply just prefer to return the vehicle full.

Thanks again for your support and we hope to see you again very soon.
KR from Alicante


Elia
Drivalia Car Rental

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“Excellent ”

★★★★★

written by on 09/05/2013

Great service - shuttle bus from Alicante airport to car rental office - used the service many times and never have any issues

Drivalia_Car_Rental's Comment

Written on: 10/05/2013

Thank you very much for your comment.

Kind regards,

Martin
Drivalia Car Rental

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“Very satisfied customer”

★★★★★

written by NicandPhil on 08/05/2013

We were a party of 9 arriving at Alicante airport. We were collecting a car from Drivalia, do NOT speak any Spanish. Drivalia were waiting for us, sorted us out, had us on the road with spotless, almost new, decent specification car in minutes. Very happy. We contacted the other members of our group,who do speak some Spanish, that had booked with another company, who were still queueing in the main terminal, did not get the car they were expecting, and were generally not happy with what they got. I think we got lucky, but will definitely use Drivalia when returning to Alicante airport.

Drivalia_Car_Rental's Response to NicandPhil's Review

Written on: 10/05/2013

Dear NicandPhil,

Thank you very much for your review of our company.

We hope to deliver you many quality car hires in the near future.
If ever our service is not up to standards, please let us know!

Kind regards,

Elia
Drivalia Car Rental

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“Excellent customer experience”

★★★★★

written by Gsnappyd on 07/05/2013

Car hire made easy. Everything was perfect for our weekend break including the car hire. We were picked up by a very helpful driver who pointed out all the key places on the quick journey to help us to find our way out of the airport and where to bring the car back to. The check in was quick and efficient and we discussed the best deal for our weekend hire. Coming back was much the same. Easy check back In with colleagues waiting to assist and the airport shuttle waiting for the journey back to the airport. Sure beats waiting in a long queue at the airport terminal. We will definitely use Drivalia again Many thanks

Drivalia_Car_Rental's Response to Gsnappyd's Review

Written on: 08/05/2013

Hi,

Thanks a million for sharing your recent experience of Drivalia.

We look forward to seeing you again soon!

KR

Martin
Drivalia Car Rental

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“Excellent”

★★★★★

written by on 07/05/2013

This was the second year we have rented from Drivalia, on both occasions we found them to be extremely helpful, friendly and efficient at a competitive price.

Drivalia_Car_Rental's Comment

Written on: 08/05/2013

Thank you very much for your review.

We delighted you found our service up to standards.

KR

Martin
Drivalia Car Rental

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“10 days in a 208”

★★★★★

written by Apdcole on 06/05/2013

Had an altogether good experience in a very blue Peugeot 208 not very old in good condition with everything working, we will be making more bookings in the future and will include Drivalia in our top list. Thanks to all the staff that made the whole process run smooth. Kind regards Mrs &Mrs A Cole Ps may be offer return full policy on fuel

Drivalia_Car_Rental's Response to Apdcole's Review

Written on: 08/05/2013

Hi,

We're delighted you found our service up to standards.

We certainly wish you consider using Drivalia for your future rentals, so please check out www.drivalia.com as we also offer full to full fuel policy rates.

Kind regards from Spain!

Martin
Drivalia Car Rental

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“Easy rental with Drivalia”

★★★★★

written by cbaarle on 06/05/2013

Apart of the somewhat hidden place at the busstation, the shuttle was OK. Easy to find back the premises on return. The car was new, clean and of a larger size than one usually will get at that price! And prices at Drivalia are really very competing. The staff was very kind, helpful and good-humoured, which is also important when on holiday. The rapid shuttle service back to the airport, finally, was fast and easy: You wan't miss your plane!

Drivalia_Car_Rental's Response to cbaarle's Review

Written on: 08/05/2013

Hi,

Thank you very much for sharing your experience on Reviewcentre.

KR

Martin
Drivalia Car Rental

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Asked by MGBPETER on 28th December 2019 Report this content
at alicante airport where do i get the shuttle bus from. how much is the comprehensive insurance. I am 74 years old do i have to pay extra?

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Answers (2)
Report this content badgersteve Written on: 30/12/2019
The shuttle bus picks you up at stops 1 to 3 on the bottom floor of teh airport. Directions given when booking. I always go for the ultimate package which covesr everything but cost depends upon the vehicle and duration of hire. Go online or e mail them for a quote
Report this content ChrisRyd Written on: 31/12/2019
I hired a car with them last sept . I was 72 and did not have to pay any supplement. They were excellent and very low cost. I think we paid £37 for 10 days! I have my own annual excess insurance policy so did not need any “extras” they did not Hassle me to pay any more
Asked by Halesmoran1 on 29th September 2019 Report this content
Hi I am looking to hire a car from Alicante airport but my driving licence has my married name and my passport has my maiden name. Would this cause a problem? You can clearly see it’s the same person by my photo but I’ve not changed my passport yet into my married name.

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Asked by Cherrylewis30 on 3rd August 2018 Report this content
Can I hire from Gerona airport?

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Asked by Naomit92 on 18th July 2018 Report this content
What time does the Alicante office close on a Thursday evening please? 

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Report this content Jim Needs Written on: 18/07/2018
I believe it is 11pm
Asked by RR33 on 25th February 2016 Report this content
Is there any way to rent a car without deposit?

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Answers (5)
Report this content JohnDell Written on: 26/02/2016
I always use Drivalia at Alicante Airport. If you have their Ultimate package then you do not have to pay a deposit. Also that package covers every thing. Hope this helpos.
Report this content LordByron Written on: 26/02/2016
Hi, if you are in the UK, use one of the agencies, such as Carjet.com. You can then chose to pay on arrival in £ or Euros. The added benefit is that CarJet have their own top up insurance that is much, much cheaper than the rental company. The only downside is that if you do have a mishap, you have to pay up and claim it back from the CarJet insurance. Their website is very explicit and explains all about it. Oh, and the prices are good ! Drivalia is often one of the choices on the CarJet site, but I use GoldCar because their reception is in the airport and the cars are not off site, but have used Drivalia many times direct without any problem
Report this content ReneeCK Written on: 26/02/2016
Drivalia did not ask me for any deposit in september 2015. I have payed on arrival. I'm not aware of any changes at Drivalia's.
Report this content Tony2806 Written on: 26/02/2016
I have used Drivalia at Alicante for the past 2 years and plan to use them again this year. They are the best carhire company I have dealt with. I took out their ultimate package last year which costs a fair bit more but you are completely covered and do not have to leave a credit card deposit. On return of the car you just hand over the keys and get straight on the minibus. Well worth the extra cost for complete peace of mind during your stay.
Report this content Geoff127 Written on: 27/02/2016
I always use "Do You Spain.Com" when I book a car. You can pay on arrival or prepay before you go. Buy your Carhire ins before you go. A lot cheaper than paying the car hire company's. I use carhirexess.com you can cover yourself annually for around £40. Geoff127.
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Asked by PleaseRemoveAccount on 17th May 2015 Report this content
Used Drivalia for the past two years with no problems. I spend 28 days in Spain each year, however this year they have limited the maximum hire time to 25 days! All other hire companies limit to 31 days. Many of my friends have now selected other companies, looks like I will be joining them. Why after building up a good customer base would Drivalia do this, seems designed to lose customers?

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Answers (6)
Report this content d0mokun Written on: 18/05/2015
You could always return before the 25 day period is up and do a new rental. The problem with the other car companies is that they require the use of a credit card for the initial payment/ deposit. Great if you've got one, useless if not!
Report this content Pointer.two Written on: 18/05/2015
Suggest you phone them  with a tentative enquiry, they will surely be able to explain the anomaly you have spotted.
Report this content cwiffen Written on: 18/05/2015
Hi, SolMar were just down the road (about 300 metres more) from Drivalia (In Alicante), they were pretty good apart from the long time we waited to collect the car. We always use EconomyCarHire.com to find a rental so it may be worth looking them up as they are extremely good.
Report this content Lindibot Written on: 18/05/2015
I use Drivealia all the time and currently have a car for 6 weeks. It is just the 'on-line' booking system that doesn't quote for more than 25 days. You put the dates in you want and then when it tells you to contact them because it is more 25 days, you just tap on their email address and ask for a quote. They reply very quickly and you pay on pickup. I have just taken a Basic Plus package plus extra driver for six weeks for just €263.29. I cover my excess with a policy through Insurance4carhire.
Report this content Deepjoy Written on: 19/05/2015
I used Drivalia twice last year. On the second occassion I wanted a 34 days hire which I couldn't do online. I wrote to them and they accepted the booking via email without any problems. Good customer service. Not sure why you can't online.
Report this content Bailey-Family Written on: 21/05/2015
No idea why Drivalia should buck the 31 day trend. Personally my average trip maxes out at 21 days so no impact on me. I have tried several hire companies and Drivalia is the best by a country mile. Has anyone asked Drivalia why change. As remarked elsewhere you could always return after say 21 days and re-hire, but that would only be convenient if your holidaying close to the rental centre, and that's not always the case.
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Asked by GaleAllen on 18th September 2014 Report this content
How much is the extra insurance?

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Answers (8)
Report this content EricGrounds Written on: 19/09/2014
To be honest, I cannot remember. But I can remember that the whole package was highly competitive and the service was better than anything I have encountered anywhere else in the World
Report this content fab1888 Written on: 19/09/2014
I'm just back from a 15 day hire and the cost of the extra insurance for that period was £35.65.
Report this content el profe Written on: 19/09/2014
I can't remember, just that it was a bit off putting to have to make choices quickly while standing at the desk. It is essentially excess insurance to cover things like wing mirrors, roof, trim, tyres etc that are excluded from the mandatory insurance.If you do have an accident it's highly likely that something on the excess list will be affected and the best way to avoid this cost is to take out your own car hire excess policy before travelling. This works out much cheaper and you can comfortably say no to any extra package offered when you turn up at the airport. Nearly all car hire companies do the same thing and in every other sense this is a good hire company.
Report this content Jfb1066 Written on: 19/09/2014
Don't buy the car hire 'extra' insurance from the Car Hire Company, whoever they are. They are all too expensive. Simply buy the excess cover from one of the many UK insurance providers before you go for a fraction of the cost. Just search car hire excess and you can then compare options and prices. Take your policy certificate with you to show your car hire company if required.
Report this content DJGraham Written on: 19/09/2014
Did not take extra insurance. We had taken out Car Hire Excess Insurance Policy before travelling for €47.18 in total. This was done through mondial-assistance which is underwritten by Allianz. The rental was very competitive and have no problem with recommending Drivalia
Report this content Lindibot Written on: 19/09/2014
I don't know because I have a policy with Insurance4carhire which covers all my car hiring for 12 months. Worth buying.
Report this content anna.kopp Written on: 19/09/2014
I cant quite remember, but the pricing is on their website. and also, you can write an email and ask them. they were not pushy about selling us additional insurance like we have experienced from the other car rentals there, it was fast, clean, convenient, friendly, and good price. I will not rent from anyone else again in Alicante!
Report this content HonestJo. Written on: 20/09/2014
If you intend hiring cars abroad for more that one week in any year then buy an annual policy before you go for about £40.00 subject to conditions. I had annual insurance when I hired from Drivalia and they did not pressure me to take their insurance in any way, very unusual! I could not fault them in any way.
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Asked by zilla1960 on 20th January 2014 Report this content
How much is the tyre, window and under carriage cover?

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Report this content Drivalia_Car_Rental Written on: 17/02/2014
Hi zilla1960, The intermediate cover is 5,95 Euro per day and the full Premium cover is 6,95 Euro per day.
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