Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.7 / 5
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★★★★★

“Best Car Rental Company I have used”

Written on: 13/02/2013 by yoogle (1 review written)

Collected from Alicante airport and taken to their office a mile away. Paperwork easy, accepted debit card. Very painless. Car very economical. Pricing really good value, Service great… Read Full Review

Drivalia_Car_Rental's Response to yoogle's Review

Written on: 13/02/2013

Dear yoogle,

On behalf of all the Drivalia team: thank you for your wonderful review.

We are trying very hard for Drivalia to be a cut above the rest of the industry therefore, if ever we are not on the right track, please let us know!

Kind regards,

Martin
Drivalia Car Rental

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★★★★★

“ALICANTE AIRPORT CAR HIRE”

Written on: 08/02/2013 by kas5y (2 reviews written)

Although I did not realise Drivalia was situated "off airport" (my mistake) the whole experience was actually better than queueing at the car rental desks in the airport. The shuttle bus was waiting for us, the driver spoke English and loaded our bags for us and pointed out VERY ClEAR instructions on directions to return the car at the end of the rental period. The journey took about four minutes, the staff in the office were very helpful and courteous. I commented that I thought having to pay… Read Full Review

Drivalia_Car_Rental's Response to kas5y's Review

Written on: 08/02/2013

Dear kas5y

Thank you very much for your wonderful review.

We are delighted to see you found our service up to standards and we hope to have the opportunity to do so again in the near future.

Kind regards,

Martin
Drivalia Car Rental

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★★★★★

“Driving With Comfort”

Written on: 06/02/2013 by rocajuna (1 review written)

Pick up was excelent and convienient with no major delays.Courtesy bus drivers were friendly and efficient. Car was clean and in excellent condition and had no problems having driven aprox 2000 Km. Return check and bus to departure was very good… Read Full Review

Drivalia_Car_Rental's Response to rocajuna's Review

Written on: 06/02/2013

Dear rocajuna,

Thank you very much for sharing your experience with Drivalia.

We look forward to seeing you again soon!
KR

Martin
Drivalia Car Rental

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★★★★★

“Good honest provider”

Written on: 04/02/2013

Like all a little expensive on the prepay fuel but the overall cost was still very reasonable, no hard sell on the additional insurance and the cars are always top class and often give a little upgrade. Good people to deal with and do not get put off by the off airport pick up it is far quicker than queuing at many of the on airport desks… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 06/02/2013

Thank you for your kind review of your recent experience with our company.
We are delighted you found our service as it should be!

We also take note about our fuel costs but we unfortunately can't currently reduce our procurement costs any further, although we are constantly seeking ways to do so.
At the same time, we appreciate your comment regarding our overall cost, as we are confident that we can provide - if not the most - one of the most competetive overall car hire deals at Alicante when everything is taken into account (service level / vehicle age and quality / insurance cover / overall cost).

We hope to see you again sometime soon!
KR

Martin
Drivalia Car Rental

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★★★☆☆

“Great Car Great Company - Shame about the fuel rip-off!”

Written on: 04/02/2013 by GrahamPhen (1 review written)

All elements of the weeks car hire with Drivalia were excellent from the staff efficiency to the vehicle cleanliness and performance. No complaints at all. So what a shame that the over-riding memory of car hire in Spain is ALLWAYS being ripped off with fuel costs. Fuel costs are high enough these days without being ripped off by the hire companies. The initial quote is for E54 for 6 days hire - excellent you think! Then you get hit with a 100 Euro bill for fuel which is significantly more than… Read Full Review

Drivalia_Car_Rental's Response to GrahamPhen's Review

Written on: 06/02/2013

Dear GrahamPhen

Thank you for your review. We are delighted that you found our service was up to standards.

At the same time we are very sorry to hear that you feel that the fuel policy is not fair.

We understand that no specific fuel policy suits everyone's needs. This is why we were the first car hire company to offer both options - Full to Empty and Full to Full. Obviously the Full to Full rate is slightly higher but both are still very competitive and are designed to suit different requirements.

As mentioned in your review, changing from one policy to another does imply a nominal charge that ranges from 17Euro to 54 Euro depending on the vehicle group and rental duration, which we are confident still results in a very competitive overall rental cost.

When you consider your quoted 6-day rental rate of E54 plus E100 for fuel works out at around E26 per day inclusive of 21% VAT, 0E excess on bodywork damage and theft, unlimited free mileage and a full tank of fuel I do believe we are reasonably priced. For any company to be economically viable it would be impossible to apply the exact same rental rate to the different fuel policy options.

We continuously monitor our fuel purchase costs in order to keep them as low as possible but unfortunately we still can't match or beat petrol stations (but we will keep trying!).

We recognise that as an industry we need to do better at making our pricing more transparent. At Drivalia Car Rental it is our utmost aim for every customer to feel that Drivalia is really a different car hire company that offers fair, transparent and highly competitive pricing without sacrificing service or vehicle standards. We will continue to improve the way we present our pricing so that our customers have a very clear idea of their options up front and do not feel cheated.

Thank you again for taking the time to write this review. We hope we have clarified the fuel issue and sincerely hope to achieve your complete satisfaction in the near future.

Saludos from Spain,


Martin
Drivalia Car Rental

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Ashley3283's reply to Drivalia_Car_Rental's Comment

Written on: 06/02/2013

Why is it obvious that Full-Full should be dearer? The previous renter returns the car full, I take it full and return full. 0 outlay for car hire company yet you want to add E50 on for the priviledge??

Book with Avis, might be dearer but at least I have heard of them and don't rip you off over fuel

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★★★★★

“Drivalla means great service!”

Written on: 02/02/2013 by burgegng (1 review written)

Despite being very late arriving out of ours for our car the staff were just fantastic. Weather had delayed us and we thought we would have to wait for the morning as we were later than their out of hours service. [name removed] arrived full of beans and supportive. She gave good honest information too about the rental conditions and insurances etc. The return service was equally impressive and the staff are really friendly and knowledgeable. I would definitely use them… Read Full Review

Drivalia_Car_Rental's Response to burgegng's Review

Written on: 06/02/2013

Hi burgegng,

Thank you for your fantastic review. We will pass on your kind comments to our staff.

When we have your flight number we will always wait, at least, 45 minutes after the plane lands, no matter how delayed or late this is.

We hope to see you again soon with Drivalia Car Rental!
Kind regards from Alicante,

Martin
Drivalia Car Rental

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★★★★★

“Best Car Hire Company at Alicante Airport”

Written on: 30/01/2013 by Friendlyfifer (3 reviews written)

We have rented on about 12 occassions directly from Drivalia after having some bad experiences with larger car hire companies at Alicante airport. Their fleet of cars is new and they offer a very professional and personal service. Their shuttle bus takes you and your luggage to their depot which is just outside the airport. There is never a queue and the staff all speak good English. Give them a try… Read Full Review

Drivalia_Car_Rental's Response to Friendlyfifer's Review

Written on: 30/01/2013

Dear Friendlyfifer

On behalf of all the Drivalia Team, a huge thank you for your constant support and trust in our company.

We sincerely hope to continue to deliver the service you deserve for many years to come. Please let us know if ever this is not the case!

Kind regards,


Martin
Drivalia Car Rental

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★★★★☆

“very good service”

Written on: 30/01/2013

although fuel and insurance could be explained better at time of booking with third party.We found drivalia quick and efficient and cars of very good standard… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 30/01/2013

Thank you for your kind comments.

We are sorry to hear that certain information was not explained as clear as one would desire from this third party.

If you were to have any doubt in the future please visit our website as we have tried our utmost to be completely transparent with "what is" and "what is not" included in the different rates and insurances. If anything is still not clear please don't hesitate in contacting us.

Thanks once again and we hope to see you again soon - Driving with Drivalia!
Best wishes,

Martin
Drivalia Car Rental

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★★★★★

“An excellent experience”

Written on: 30/01/2013 by DELUK (1 review written)

Hired from Alicante Airport, the site is located on the edge of the airport so you have to, get a shuttle bus the bus arrived quickly and the driver pointed out directions for returning our car which helped later. When we got to the desk we asked about retuning the car with a full tank of fuel rather than the usual pay for a full tank and return empty (we weren't planning on driving much) they said they could do this for a small extra charge, which was great. The only problem was finding a… Read Full Review

Drivalia_Car_Rental's Response to DELUK's Review

Written on: 30/01/2013

Dear DELUK,

Thank you for your wonderful review.

We hope to see you again soon!
Kind regards,


Martin
Drivalia Car Rental

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★★★★★

“Best car rental in the past 5 years”

Written on: 29/01/2013 by alrankine (1 review written)

This is the first time we have used Drivalia but we are going to use as often as we can from now on, the staff are very poilte and explain everything in detail, the office was very clean and friendly, the car was very clean and in excellent condition, the collection point was easy to find, and no long wait to be picked up, also return direction were easy to follow and again no long wait to be taken back to the airport, The best car hire we have had by far. and will recommend to all our friends… Read Full Review

Drivalia_Car_Rental's Response to alrankine's Review

Written on: 30/01/2013

Dear alrankine,

We would like to thank you for your time in writing this lovely review.

We also look forward to seeing you again among the fastly growing Drivalia family.

Muchas gracias and kind regards from Spain!


Martin
Drivalia Car Rental






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★★★★★

“Great service ”

Written on: 28/01/2013

The service was quick and easy to use, I was a bit worried when booking the car hire , as I usually use an on site car hire company, but could not fault the service, with very quick transfers when both picking up the vehicle and returning to the airport… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 30/01/2013

Muchas gracias for your kind review!

Kind regards,


Martin
Drivalia Car Rental

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★★★★★

“20 days with Golf”

Written on: 28/01/2013

Super and super service. It is not a fair system to fill the car and ask that it be returned empty… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 30/01/2013

Thank you very much for rating our service.

We are delighted to hear that your experience was how we wish it to be.
At the same time please let us know if ever this is not the case.

For future rentals please note that we are one of the few car hire companies that also offers Full-Full fuel policy rates which may suit your requirements better than Full-Empty policy rates.

Saludos desde Alicante!


Martin
Drivalia Car Rental

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★★★★☆

“Experience of car hire with Drivalia”

Written on: 28/01/2013

The people at Drivalia were very helpful when someone ran into the back of the car! Also I had to cancel the hire due to family bereavement and I wasn't charged. The best thing about Drivalia is that they don't take any money till you pick up the car. I have found ithem to be more expensive than some other companies. My family now use Drivalia since I recommended them. I also like the policy of full to full!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 28/01/2013

Thank you very much for taking the time to write your review of Drivalia Car Rental.

I am very sorry to hear about the unfortunate accident and even more sorry to hear about your recent loss. I am pleased you found our service up to standards during these hard times.

On behalf of all the Drivalia team - "Saludos y Hasta pronto" -

Martin
Drivalia Car Rental

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★★★★★

“Excellent Service and Value!”

Written on: 28/01/2013 by trishc49 (1 review written)

Very friendly and helpful. Cars clean and quite new.Free shuttle service to and from the airport. Excellent instructions of what to do in case of a breakdown etc. Everything explained in English, phone numbers given out in case of emergency. Value for money. Help getting luggage in\out of vehicles. Reliable service and the company made sure we got to the airport in plenty of time to catch our flight… Read Full Review

Drivalia_Car_Rental's Response to trishc49's Review

Written on: 28/01/2013

Hi trishc49,

A huge thank you for your kind review on behalf of all the Drivalia Team!
KR

Martin
Drivalia Car Rental

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★★★★★

“Most excellent! Exactly as advertised! ”

Written on: 27/01/2013 by Sailorjerry (1 review written)

I had a great experience renting a car here. Before leaving Norway for Spain I booked the car through Drivalia's own website which is very good at explaining all the requirements to complete the rental contract and also gives you plenty of options for add-ons and modifications. I must say this was the simplest procedure I have ever experienced when renting a car. Big thumbs to the owners for making this so easy! In America where I live this can be a very lengthy process that most of the time is… Read Full Review

Drivalia_Car_Rental's Response to Sailorjerry's Review

Written on: 28/01/2013

Dear Hans,

Thank you very much for your kind review. We're delighted you found our service as expected.

We hope to see you again sometime soon!

Saludos from Alicante!

Martin
Drivalia Car Rental

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★★★★★

“Overall Drivalia Experience”

Written on: 27/01/2013

I found the whole Drivalia experience very satisfing as I had not used them before. The overall price and ease of obtaining the shuttle bus was easy and the car was new and clean. Directions to Alicante airport were good and the bus dropped me back to the airport. I liked the price, the only thing I didn`t like was there was no logo for Drivalia at the bus stops… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 28/01/2013

Thank you very much for your kind review.

We're sorry to say that unfortunately we're not allowed by the Airport governing body to put our logo anywhere at all around the Airport premises :-(
We'll keep on trying though!

Kind regards,

Martin
Drivalia Car Rental

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★★★★☆

“great carhire”

Written on: 25/01/2013 by sheilaw16 (1 review written)

Staff speak english and are very helpful. The car provided was excellent, (full charge was little pricey) Shuttle service is excellent bus was waiting for use at airport, it only took a 5 minutes to get to Drivalia. I had difficulty finding Drivalia when returning the car in the dark,but that was probebly just me!… Read Full Review

Drivalia_Car_Rental's Response to sheilaw16's Review

Written on: 25/01/2013

Dear sheilaw16,

Thank you very much for your review.

I am sorry to see you had some trouble finding us upon return.
We will check our car return indications and map to see if they can be improved.
If it was up to us, we would fill the streets with Drivalia indication signs but the Airport and the local townhall obviously wouldn't give us permission!

Kind regards,

Martin
Drivalia Car Rental


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★★★★☆

“excellent friendliness and service”

Written on: 24/01/2013 by 5551wu (1 review written)

Apart from the fact that the car was in an perfect state I was very pleased that I got the expierience that there are still ver nice people in this world. It was a very nice start of my mini-break in Spain.o… Read Full Review

Drivalia_Car_Rental's Response to 5551wu's Review

Written on: 24/01/2013

Hi 5551wu,

Thank you taking the time to write this wonderful review.

We are delighted you found our service as we intend it to be: friendly and efficient. Please let us know if ever this is not the case!

KR

Martin
Drivalia Car Rental

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★★★★★

“Excellent service at Alicante”

Written on: 23/01/2013 by Mac2107 (2 reviews written)

The car hire experience was excellent and easy. Prices were good. Having to pay for a full tank of petrol up front was something I didn't like. Petrol is expensive anyway and leaving a quarter of a tank for the next person who pays for the same petrol again is unfair....Otherwise a good service… Read Full Review

Drivalia_Car_Rental's Response to Mac2107's Review

Written on: 24/01/2013

Dear Mac2107,

Thank you very much for your review. Your feedback is highly appreciated.

I am glad you enjoyed your recent experience with Drivalia.

At the same time I am sorry to hear that the fuel conditions for your rental may not have fully suited your specific requirements.
For future car rentals, please consider checking our website as we also offer "full to full" fuel policy rates (pick up full - return full) which may be of your interest.

If the info on our website is unclear, please contact us for further information as we will be delighted to help out.

Saludos from Spain!


Martin
Drivalia Car Rental

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★★★★☆

“from the very first time we used your services we were...”

Written on: 21/01/2013 by martinrowse (1 review written)

from the very first time we used your services we were very impressed. when something is so considerably cheaper one wonders what the standards are going to be like. i must say that this was not the case here. just because it was cheaper did not affect the service that we had from the help the lady driving the minibus to the ladies in the reception. i have already passed your details on to several other friends and family who are over to spain as much as we are. keep up the good… Read Full Review

Drivalia_Car_Rental's Response to martinrowse's Review

Written on: 22/01/2013

Dear Martin,

Thank you for your kind comments.

We will do our utmost to achieve our main goal: offer competitive, fair and transparent car hire rates, new cars and a level of service that is second to none.
Please let us know if ever we're not on the right track.

On behalf of all the Drivalia Team a huge thank you and we hope to see you again soon!
KR

Martin
Drivalia Car Rental


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