Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.7 / 5
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★★★★★

“Drivalla means great service!”

Written on: 02/02/2013 by burgegng (1 review written)

Despite being very late arriving out of ours for our car the staff were just fantastic. Weather had delayed us and we thought we would have to wait for the morning as we were later than their out of hours service. [name removed] arrived full of beans and supportive. She gave good honest information too about the rental conditions and insurances etc. The return service was equally impressive and the staff are really friendly and knowledgeable. I would definitely use them… Read Full Review

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Drivalia_Car_Rental's Response to burgegng's Review

Written on: 06/02/2013

Hi burgegng,

Thank you for your fantastic review. We will pass on your kind comments to our staff.

When we have your flight number we will always wait, at least, 45 minutes after the plane lands, no matter how delayed or late this is.

We hope to see you again soon with Drivalia Car Rental!
Kind regards from Alicante,

Martin
Drivalia Car Rental

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★★★★★

“Best Car Hire Company at Alicante Airport”

Written on: 30/01/2013 by Friendlyfifer (3 reviews written)

We have rented on about 12 occassions directly from Drivalia after having some bad experiences with larger car hire companies at Alicante airport. Their fleet of cars is new and they offer a very professional and personal service. Their shuttle bus takes you and your luggage to their depot which is just outside the airport. There is never a queue and the staff all speak good English. Give them a try… Read Full Review

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Drivalia_Car_Rental's Response to Friendlyfifer's Review

Written on: 30/01/2013

Dear Friendlyfifer

On behalf of all the Drivalia Team, a huge thank you for your constant support and trust in our company.

We sincerely hope to continue to deliver the service you deserve for many years to come. Please let us know if ever this is not the case!

Kind regards,


Martin
Drivalia Car Rental

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★★★★☆

“very good service”

Written on: 30/01/2013

although fuel and insurance could be explained better at time of booking with third party.We found drivalia quick and efficient and cars of very good standard… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 30/01/2013

Thank you for your kind comments.

We are sorry to hear that certain information was not explained as clear as one would desire from this third party.

If you were to have any doubt in the future please visit our website as we have tried our utmost to be completely transparent with "what is" and "what is not" included in the different rates and insurances. If anything is still not clear please don't hesitate in contacting us.

Thanks once again and we hope to see you again soon - Driving with Drivalia!
Best wishes,

Martin
Drivalia Car Rental

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★★★★★

“An excellent experience”

Written on: 30/01/2013 by DELUK (1 review written)

Hired from Alicante Airport, the site is located on the edge of the airport so you have to, get a shuttle bus the bus arrived quickly and the driver pointed out directions for returning our car which helped later. When we got to the desk we asked about retuning the car with a full tank of fuel rather than the usual pay for a full tank and return empty (we weren't planning on driving much) they said they could do this for a small extra charge, which was great. The only problem was finding a… Read Full Review

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Drivalia_Car_Rental's Response to DELUK's Review

Written on: 30/01/2013

Dear DELUK,

Thank you for your wonderful review.

We hope to see you again soon!
Kind regards,


Martin
Drivalia Car Rental

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★★★★★

“Best car rental in the past 5 years”

Written on: 29/01/2013 by alrankine (1 review written)

This is the first time we have used Drivalia but we are going to use as often as we can from now on, the staff are very poilte and explain everything in detail, the office was very clean and friendly, the car was very clean and in excellent condition, the collection point was easy to find, and no long wait to be picked up, also return direction were easy to follow and again no long wait to be taken back to the airport, The best car hire we have had by far. and will recommend to all our friends… Read Full Review

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Drivalia_Car_Rental's Response to alrankine's Review

Written on: 30/01/2013

Dear alrankine,

We would like to thank you for your time in writing this lovely review.

We also look forward to seeing you again among the fastly growing Drivalia family.

Muchas gracias and kind regards from Spain!


Martin
Drivalia Car Rental






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★★★★★

“Great service ”

Written on: 28/01/2013

The service was quick and easy to use, I was a bit worried when booking the car hire , as I usually use an on site car hire company, but could not fault the service, with very quick transfers when both picking up the vehicle and returning to the airport… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 30/01/2013

Muchas gracias for your kind review!

Kind regards,


Martin
Drivalia Car Rental

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★★★★★

“20 days with Golf”

Written on: 28/01/2013

Super and super service. It is not a fair system to fill the car and ask that it be returned empty… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 30/01/2013

Thank you very much for rating our service.

We are delighted to hear that your experience was how we wish it to be.
At the same time please let us know if ever this is not the case.

For future rentals please note that we are one of the few car hire companies that also offers Full-Full fuel policy rates which may suit your requirements better than Full-Empty policy rates.

Saludos desde Alicante!


Martin
Drivalia Car Rental

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★★★★☆

“Experience of car hire with Drivalia”

Written on: 28/01/2013

The people at Drivalia were very helpful when someone ran into the back of the car! Also I had to cancel the hire due to family bereavement and I wasn't charged. The best thing about Drivalia is that they don't take any money till you pick up the car. I have found ithem to be more expensive than some other companies. My family now use Drivalia since I recommended them. I also like the policy of full to full!… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 28/01/2013

Thank you very much for taking the time to write your review of Drivalia Car Rental.

I am very sorry to hear about the unfortunate accident and even more sorry to hear about your recent loss. I am pleased you found our service up to standards during these hard times.

On behalf of all the Drivalia team - "Saludos y Hasta pronto" -

Martin
Drivalia Car Rental

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★★★★★

“Excellent Service and Value!”

Written on: 28/01/2013 by trishc49 (1 review written)

Very friendly and helpful. Cars clean and quite new.Free shuttle service to and from the airport. Excellent instructions of what to do in case of a breakdown etc. Everything explained in English, phone numbers given out in case of emergency. Value for money. Help getting luggage in\out of vehicles. Reliable service and the company made sure we got to the airport in plenty of time to catch our flight… Read Full Review

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Drivalia_Car_Rental's Response to trishc49's Review

Written on: 28/01/2013

Hi trishc49,

A huge thank you for your kind review on behalf of all the Drivalia Team!
KR

Martin
Drivalia Car Rental

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★★★★★

“Most excellent! Exactly as advertised! ”

Written on: 27/01/2013 by Sailorjerry (1 review written)

I had a great experience renting a car here. Before leaving Norway for Spain I booked the car through Drivalia's own website which is very good at explaining all the requirements to complete the rental contract and also gives you plenty of options for add-ons and modifications. I must say this was the simplest procedure I have ever experienced when renting a car. Big thumbs to the owners for making this so easy! In America where I live this can be a very lengthy process that most of the time is… Read Full Review

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Drivalia_Car_Rental's Response to Sailorjerry's Review

Written on: 28/01/2013

Dear Hans,

Thank you very much for your kind review. We're delighted you found our service as expected.

We hope to see you again sometime soon!

Saludos from Alicante!

Martin
Drivalia Car Rental

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★★★★★

“Overall Drivalia Experience”

Written on: 27/01/2013

I found the whole Drivalia experience very satisfing as I had not used them before. The overall price and ease of obtaining the shuttle bus was easy and the car was new and clean. Directions to Alicante airport were good and the bus dropped me back to the airport. I liked the price, the only thing I didn`t like was there was no logo for Drivalia at the bus stops… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 28/01/2013

Thank you very much for your kind review.

We're sorry to say that unfortunately we're not allowed by the Airport governing body to put our logo anywhere at all around the Airport premises :-(
We'll keep on trying though!

Kind regards,

Martin
Drivalia Car Rental

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★★★★☆

“great carhire”

Written on: 25/01/2013 by sheilaw16 (1 review written)

Staff speak english and are very helpful. The car provided was excellent, (full charge was little pricey) Shuttle service is excellent bus was waiting for use at airport, it only took a 5 minutes to get to Drivalia. I had difficulty finding Drivalia when returning the car in the dark,but that was probebly just me!… Read Full Review

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Drivalia_Car_Rental's Response to sheilaw16's Review

Written on: 25/01/2013

Dear sheilaw16,

Thank you very much for your review.

I am sorry to see you had some trouble finding us upon return.
We will check our car return indications and map to see if they can be improved.
If it was up to us, we would fill the streets with Drivalia indication signs but the Airport and the local townhall obviously wouldn't give us permission!

Kind regards,

Martin
Drivalia Car Rental


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★★★★☆

“excellent friendliness and service”

Written on: 24/01/2013 by 5551wu (1 review written)

Apart from the fact that the car was in an perfect state I was very pleased that I got the expierience that there are still ver nice people in this world. It was a very nice start of my mini-break in Spain.o… Read Full Review

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Drivalia_Car_Rental's Response to 5551wu's Review

Written on: 24/01/2013

Hi 5551wu,

Thank you taking the time to write this wonderful review.

We are delighted you found our service as we intend it to be: friendly and efficient. Please let us know if ever this is not the case!

KR

Martin
Drivalia Car Rental

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★★★★★

“Excellent service at Alicante”

Written on: 23/01/2013 by Mac2107 (2 reviews written)

The car hire experience was excellent and easy. Prices were good. Having to pay for a full tank of petrol up front was something I didn't like. Petrol is expensive anyway and leaving a quarter of a tank for the next person who pays for the same petrol again is unfair....Otherwise a good service… Read Full Review

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Drivalia_Car_Rental's Response to Mac2107's Review

Written on: 24/01/2013

Dear Mac2107,

Thank you very much for your review. Your feedback is highly appreciated.

I am glad you enjoyed your recent experience with Drivalia.

At the same time I am sorry to hear that the fuel conditions for your rental may not have fully suited your specific requirements.
For future car rentals, please consider checking our website as we also offer "full to full" fuel policy rates (pick up full - return full) which may be of your interest.

If the info on our website is unclear, please contact us for further information as we will be delighted to help out.

Saludos from Spain!


Martin
Drivalia Car Rental

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★★★★☆

“from the very first time we used your services we were...”

Written on: 21/01/2013 by martinrowse (1 review written)

from the very first time we used your services we were very impressed. when something is so considerably cheaper one wonders what the standards are going to be like. i must say that this was not the case here. just because it was cheaper did not affect the service that we had from the help the lady driving the minibus to the ladies in the reception. i have already passed your details on to several other friends and family who are over to spain as much as we are. keep up the good… Read Full Review

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Drivalia_Car_Rental's Response to martinrowse's Review

Written on: 22/01/2013

Dear Martin,

Thank you for your kind comments.

We will do our utmost to achieve our main goal: offer competitive, fair and transparent car hire rates, new cars and a level of service that is second to none.
Please let us know if ever we're not on the right track.

On behalf of all the Drivalia Team a huge thank you and we hope to see you again soon!
KR

Martin
Drivalia Car Rental


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★★★★★

“Drivalia Car rental how it should be.”

Written on: 21/01/2013 by cb2011 (1 review written)

Quick service. fast pick up and drop off. Brilliant cars. Friendly helpful staff. I think these are the best car hire company I have used on the Costa Blanca… Read Full Review

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Drivalia_Car_Rental's Response to cb2011's Review

Written on: 21/01/2013

Hi cb2011,

Thanks for your magnificent review.

We are very glad you enjoyed our service and we will work hard to fulfill your expectations every time you require car hire in Alicante!

Kindest regards,

Martin
Drivalia Car Rental

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★★★★★

“Only one thing we did not like someone had smoked in...”

Written on: 20/01/2013 by dianeflavell (1 review written)

Only one thing we did not like someone had smoked in the car even though their was a lot of air freshner the next day the smoke was very strong smelling. I would recommend no smoking at all in your cars. Liked the pickup, as it took you away from the busy airport, and once it was found we new how to get back to drop off the car… Read Full Review

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Drivalia_Car_Rental's Response to dianeflavell's Review

Written on: 21/01/2013

Dear dianeflavell,

Thank you for your kind review and specially for your feedback.

We currently take out of our vehicles all removable ashtrays in order to minimize smoking in our vehicles but evidently this was not sufficient to stop smoking in the vehicle we hired you. Please accept our sincere apologies.

At the same time, we will study putting non-smoking stickers in all our vehicles in the near future, which will hopefully help our clients that do smoke to refrain from smoking in the vehicle.

In the unlikely event of this happening again, please feel free to ask our rental desk staff for another vehicle as we will be delighted to change it for you.

Thanks again for your time and we would love to see you again soon at Drivalia Car Rental.

Best regards,

Martin
Drivalia Car Rental

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★★★★★

“Very Helpful and Friendly Staff.”

Written on: 20/01/2013 by AmandaWillmott (1 review written)

A great Car Rental Company, everything was just Perfect, the Staff were so Friendly and helpful, the Transfer to and from the Airport was very efficient, i would definately reccomend Drivallia and i would use them myself again. I would say i was 100 % happy with Drivallia. Thank You Drivallia… Read Full Review

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Drivalia_Car_Rental's Response to AmandaWillmott's Review

Written on: 21/01/2013

Dear AmandaWillmott,

Thanks for your time in posting this wonderful review.

We still have much to do and far to travel before achieving excellence but all feedback definitely helps us know if we're on the right track. ;)

Kind regards,

Martin
Drivalia Car Rental

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★★★★★

“A wonderful experience”

Written on: 18/01/2013 by JohnRobo (1 review written)

We were directed to Drivalia by one of the airport car search engines and how glad we are that we came across them. The service we received, from pick up to drop off was exceptional. We are just about to rebook with them direct for our next visit to Spain. We would not hesitate to recommend to anyone looking for a car hire company in the Alicante area… Read Full Review

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Drivalia_Car_Rental's Response to JohnRobo's Review

Written on: 21/01/2013

Dear JohnRobo,

Thank you for lovely review.
We love to hear when we have met our customers expectations!

We look forward to seeing you again among the Drivalia family.

Kind regards,

Martin
Drivalia Car Rental

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★★★★☆

“Drivalia Car Hire Experience - January 2013”

Written on: 18/01/2013 by vinnog (1 review written)

I travel to Alicante airport regularly and I've used most of the car hire companies. I'm used to being given cars that are poorly cleaned, scratched and dented, by staff who don't understand the concept of friendly customer service. By comparison Drivalia is a breath of fresh air. Their cars are in very good condition and well cleaned, they also smell clean. The staff are friendly and they don't try too hard to sell the add-on insurances - they understand the word 'no'. Drivalia are located on… Read Full Review

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Drivalia_Car_Rental's Response to vinnog's Review

Written on: 21/01/2013

Hi Vinnog,

Thanks a million for your wonderful review.

I will take note and we will revise our fuel procurement process to see if, by any chance, we can improve/reduce our purchasing costs in order to offer lower fuel prices.

At the same time, I highly appreciate that you valued our overall costs, as this is really what determines if a product or service is competitive.
I understand we may, sometimes, be less competitive on some of our prices but, as you say, I am confident that once all is taken into account (service level, rental rate, fuel rate, insurance without excess, vehicle condition, etc, etc, etc) we are in a competititve position.

Thank you for your trust and confidence in Drivalia.
We look forward to seeing you again in the near future.

Kind regards,

Martin
Drivalia Car Rental

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