Emanualonline www.emanualonline.com

Emanualonline www.emanualonline.com
★★★★☆
4.1
84.0% of users recommend this
  • Value For Money

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“Great Service”

★★★★★

written by petertheheater on 23/07/2012

Had a few problems with software but there technical service are very good and helpfull. Problems were due to Microsoft. Everything works just as it should.

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“car manual download”

★★★★★

written by on 22/07/2012

the car manual for ford fiesta is fully workshop ansd does what it says it does.the backup team from emanual very helpful with quick responses to my problems to download file.well done very pleased with whole package.

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“Fraud site. Take your money & get nothing. Not even a...”

★☆☆☆☆

written by Teranno on 22/07/2012

The site took my money for a download. But it never came or linked even to it. Then went to login & said I had incorrect paswword or address. So re registered said I was already a member Hey presto so I asked for a new password, have a guess the new password never gets sent. Or I don't get it. Now done this heaps of time same result. over 3 days. Nothing. In short they arn't there to help you at all. I got an email back from the money transfer company saying thats all they do so could not help me. Guess I try & get the money back!!!! wish me luck.

Guest's Response to Teranno's Review

Written on: 24/07/2012

Hi...

did you raise a support ticket here:

http://www.emanualonline.com/support.php

We do endeavour to fix all issues. If we can't we happily refund all costs.

Our reviews here speak for themselves.

Chad

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Chad_Emo's Response to Teranno's Review

Written on: 24/07/2012

Hi,

we have a dedicated support system for our customers here:

http://www.emanualonline.com/support.php

If you'd raised your concerns here i guarantee you your issue would've been resolved by now!

If we can't fix customer issues within 48 hours we more often then not offer another free product or refund.

Kind Regards,

Chad

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“good for computer literates”

★★★★☆

written by on 22/07/2012

Manual was just what I was looking for. My only problem was getting my computer to download the data but emanualsonline were very helpful and patient and eventually sent me the manual on a DVD.

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“Nissan Note Manual”

★★★★☆

written by productpeter on 19/07/2012

After Emanualonline sorted my Download problems, which they did online quite efficiently, I found the manual to be most comprehensive and accessible in a well ordered layout. Very good value too. Now, how do I wipe those greasy fingerprints off the monitor?

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“professional service”

★★★★☆

written by on 15/07/2012

The only reason I don't give the support team is 5*'s is that I haven't done so before to anyone, but I admit that I am tempted. They showed patience and perseverance I must commend, but I can imagine some mutterings under their breath about this old Fogie, I will definitely recommend Emanualon line to any one who asks.

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“Comprehensive, contains everything”

★★★★★

written by Driver999.999 on 11/07/2012

I have been trying to find a workshop manual for my Mercedes SLK for months and suddenly stumbled upon eManualOnline. There are scammers out there who try to sell ordinary user's manuals as workshop or service manuals so I was hesitant at first but decided to give this a try. After all, for less than 10 pounds I thought it was worth the risk. What I got was massive 8+ GB download that contained a compressed server installation of Mercedes workshop system WIS/ASRA. You have to use the system by starting a virtual computer on your system which is a little clumsy but not difficult if you follow the instructions. So, this is not just a manual, it is the real deal - a fullblown information system with clickable links, cross-references with every piece of information that you can possibly need. I just wished I had come across this earlier.

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“Unable To Open Mercedes CLS Manual ”

★★★★☆

written by on 10/07/2012

The review centre was very quick to respond to my request for help with my inability to open this folder & files using WinRAR. However there was no solution offered immediately. I carried on trying to solve the problem myself and then realised that my WinZip program also deals with WinRAR files. This it did very quickly & I was able to access the manual. So overall, I was able to solve the problem without help. I still don't know why WinRAR did not work!

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“manual for nissan note”

★★★★★

written by on 10/07/2012

had a couple of problems making payment but used pay pal method and had no further problems dowloaded effortlessly good manual with plenty of detail cheers

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“Picasso Workshop Manual”

★★★★★

written by citrobic on 29/06/2012

Pretty straightforward once you get the hang of it.Be patient and you have a wealth of information at your fingertips.Very wide range of models covered in fact probably all of the Citroens.I find the bonus is that you can just print off the pages you need without having a great book sat on your car.Remember be patient with the download.Excellent support.

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“Agila workshop manual”

★★★★★

written by on 20/06/2012

Just what I was looking for. Staff so helpful with the download and how the manual worked. Thank you.

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“Excellent Product and Support!”

★★★★★

written by Panos1976 on 14/06/2012

I am really satisfied with the product and the convenience of downloading my manual. I needed technical assistance and emanualonline technical support was brilliant, providing me with remote assistance and resolving my issue pretty fast. Excellent overall experience, I would definitely recommend it!

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“Great service”

★★★★★

written by McDirty on 13/06/2012

I was at a loss with running this software but Chad and his team were very helpful indeed.

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“Persevere with the installations of manuals - its...”

★★★★☆

written by TonyHedge on 12/06/2012

I purchased the instant downloadable Mercedes E-class workshop manual from emanualonline.com in June 2012. My manual was 8GBytes in size and took a considerable time to download, so, for large manuals like the Mercedes E-Class Workshop Manual, this is best done overnight, unless you have very fast broadband. Despite having had a career in software development since 1971 I had some difficulty in installing the software required to access the manual. This was because one of the key points in the online instructions provided by emanualonline.com was incorrect/out of date. However with the help of their support team, who responded to my queries quickly, I managed to install the required software within 24 hours of completing the download. Now that the manual is installed I am VERY HAPPY and IMPRESSED with the extremely comprehensive manual that emanualonline.com has provided. My advice is to persevere with the installation and get in touch with the support team if you run into trouble. My manual is very good value for money and well worth the effort it took to install it !

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“help with install”

★★★★★

written by ray.p on 10/06/2012

Had problems downloading a peugeot manual contacted the support team who took control of my computer and did the download for me, brilliant pity more companies can not offer this help. Thier patience and help was outstanding it saved me alot of hair pulling and frustration.I would reckonmend Emanualonline to anyone.The only thing I didn't like was not being able to do the job myself. Thank you for coming to my rescue.

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“eManualsonline”

★★★★★

written by on 06/06/2012

Great manual with lots of info. Very fast and friendly tech support. Price is good. Only thing is you have to run VMware. I ran virtual machine of windows xp on a windows 7 Ultimate 64bit system with no problems. I did the download purchase of manual. Download is fast and install was easy and with no problems. Only had to install my printer drivers for window xp in the VMware. Used the Internet Explorer in VMware running Windows XP to down load my printer drivers. But after that printing is straight threw to printer from VMware Windows XP.

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“Workshop Manual for VW Touran”

★★★★★

written by AJHill65 on 29/05/2012

Purchased this manual for my 2005 VW Touran. After a few little issues, on my part, I manged to get it up and running within a couple hours. A little tip here, always read the Read Me files first. I would definitely use them again and would recommend to other. And a very good support team, very quick with their response to my enquiry. Information is well laid out although it is meant for someone who has experience on working with cars, it is of course a work shop Manual for VW mechanics. Just what I needed.

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“Great support team, thanks very much for your help.”

★★★★☆

written by on 24/05/2012

Chose to download manuals which were quite large. Had a lot of trouble working out how to unzip and play the files. Contacted the support team who replied immediately and assisted me, step by step. After their support, I now have a full understanding of how to use this type of file. The manuals are extremely detailed and i would recommend them to anyone.

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“Car Manual online”

★★★★☆

written by on 23/05/2012

Found they had a lot of car manual you would not find in a shop. you do need some computer know how to get the program to work, but overall very happy with what i got, and the price is good too.

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“Absolutely fantastic, helpful and brilliant!!”

★★★★★

written by KonradNiemandt on 19/05/2012

I was searching for the workshop manual for my Land Rover Dico TD5. I came upon the website, Emanualonline, and there is where my search stopped. I found a manual and everything on this site is just so simple to understand and to do that I emediately paid for the manual. They confirmed my purchase and communicated every step of the way with me. I am in South Africa and was very supprised when I opened my mailbox after two weeks and there is my manual. This was impressive!!! I opened the CD manual and found the most comprehensive manual I ever had!! I just want ot say thank you. In SA I never experienced such service and dedication to service. Thank you very much. A Very pleased Konrad Niemandt.

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Asked by lynndsim on 3rd February 2017 Report this content
I ordered three manuals but it says no download available. Any ideas?

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Answers (3)
Report this content ResearchIT Written on: 03/02/2017
I had issues in downloading a manual and contacted emanualonline.com who helped to download with a secure remote access to my computer. They were very helpful and I did not have any issue with the customer service. Message them with your problem via the contact facility.
Report this content Bigdealrefund Written on: 04/02/2017
Process a case if you paid by PayPal, even if you get the link it will be so slow it will drive you nuts , however they allow downloads they either have virtually no bandwidth or restrict it to stop you from download and using up there home broadband speed perhaps There are others online might cost you £5 more on top of this sellers price but there downloads are instant or disks are sent quickly Hope this helps
Report this content Elskan Written on: 04/02/2017
Contact them - they will do everything to get you up and working.
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Asked by Taichibob0355 on 8th October 2014 Report this content
I had problems with the download and they said they did not have time to help, but fortunately I purchased through PayPal and Emanualonline does not like negative feedback. So if your not happy if you have not paid through PayPal there's is a site for feedback which they monitor. Has anyone else had problems with the download?  They are not professional and the complaint become very personnel but continue, they stand to lose a lot more.

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Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

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Answers (10)
Report this content Allsworth Written on: 09/10/2014
I also had difficulty downloading to start with but after checking step by step I was able to download an excellent DIY manual. I have used this service a couple of times now and I will still say they give good service. I think most people are a little unsure or have difficulties as you set up a link between yourself and their server before you can download. I guess they just want to protect their investment. Have another try to carefully follow step by step, it is worth the effort and you will get an excellent manual. I hope this helps, Cheers
Report this content Casserole Written on: 09/10/2014
Hi, please read my reviews from 2012 and the replies I received. it got very personal too. I think I am one of the few to get a refund Good luck .
Report this content manofkent47 Written on: 09/10/2014
Hi I had problems down loading the on line version of the manual however the replies I got very always helpful and friendly. In spite of this I never did get the system to work so bought a DVD version as well. This took a number of emails to them before this version was useable. Again they were friendly and in the end they remotely installed it from their end. No problems now. Note:I am not employed by emanuals and have no connection with emanuals.
Report this content Andrewcee007 Written on: 09/10/2014
I managed to lose the copy of my download after the 7-day download period. E-manual gave me a further few days to download a second time. Needless to say I've a backup copy! Otherwise, nothing much to say having used them just the one time.
Report this content bricktamland Written on: 09/10/2014
Sorry to hear about that I ordered the CD version of my manual just to have a physical copy of the manual for the future and they were very helpful with helping me get the files onto my laptop.It took several emails between us but all I know is it worked and they never seemed unwilling to help.
Report this content darrell1213 Written on: 09/10/2014
I never got my manual or my refund!
Report this content JoeHanbury Written on: 09/10/2014
I had problems with the download initially. This was resolved by their on-line chat and I have to say they were very professional in their dealings with me. Nothing seemed to be too much trouble. When you do eventually download the manual it is a minefield and needs practise to use it. It is not particularly user-friendly but with some practice you can access all the information you will ever need and more. I use Apple Macs and the download uses a virtual version of Widows XP. It does not allow an upgrade to later versions of Windows. There does not appear to be a Mac version of Emanualonline. Hope this is helpful
Report this content kev0580 Written on: 09/10/2014
Hi, I remember downloading and installing without any difficulty. I thus had no need to contact them as the product worked right off the bat.
Report this content seamus1966 Written on: 11/10/2014
Hi I don't know who you were dealing with but I have to say while I had trouble with the downloading and getting the manual up and running that was down to my lack of knowledge. when i contacted them they logged into my computer and sorted it out for me. contact them again and explain your experiance and I sure they will be happy to help. I am a mechanic and I bought the audi a6 manual for specs and it helped me a lot. Hope this helps. shay
Report this content jmuchongwe Written on: 12/10/2014
I had a download problem like yours when I purchased my manual. The download is big and takes hours. When it came to installing the manual on my computer it did not work at all and I contacted the support team and we exchanged e-mails on the progress on my side. Finally they contacted me so that they could log-on to my computer which they did via Team viewer and the download was installed by the support team and it has been working ever since.
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Asked by missmcconnell1953 on 20th September 2014 Report this content
I did place a order and was not able to download the product at the time that I needed it. I am not very happy with my purchase at all. I have been trying to get a refund for weeks. How do I go about getting a refund. Oh yes, when I purchased the download it was going to cost $14.99 but the charge was $25.47. What is that about? Is It false advertising?

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Answers (3)
Report this content Fraysse Written on: 22/09/2014
My experience with this company is that they rarely provide what you pay for and even if they do it's not worth what you paid for it. I don't think you have any chance of getting a refund from them so the only thing to do is keep spreading the message that they are not trustworthy wherever you can. Do not waste money sending letters to them, the addresses they have on their website do not exist! Sorry to be the one to give you the bad news.
Report this content Allsworth Written on: 09/10/2014
Please see my reply to Taichibob0355 on 8th October 2014. I have found the problem lies with the user. I can't speak for their ethics as I truly don't know but the product they sell is excellent and I have used them a couple of times now and will do so again in the future. As I said above, check what you are doing - take things s l o w l y step by step and you will get there. Cheers 
Report this content kev0580 Written on: 09/10/2014
Hi, I have downloaded and installed the product without any difficulty. As the product worked right off the bat there was no need to contact them but the communication I had was good.
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