Safedrive Driving School Reviews - www.safedrivedrivingschool.co.uk

★★★★☆
4.3 / 5
81% of users recommend this
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Safedrive Driving School - www.safedrivedrivingschool.co.uk
Safedrive Driving School - www.safedrivedrivingschool.co.uk
Safedrive Driving School - www.safedrivedrivingschool.co.uk
Safedrive Driving School - www.safedrivedrivingschool.co.uk

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★☆☆☆☆

“Tell u wrong info on website”

Written on: 16/12/2015 by 327Weaver (1 review written)

Asked them sum info but they tell u sum think different to as it status on there website… Read Full Review

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★★★★☆

“Driving Lessons”

Written on: 07/12/2015 by Stantonvt311 (1 review written)

I have had over 25 hours worth of lessons with my instructor. He made me feel comfortable while driving and quickly homed in or where my weaknesses were. We worked on them gradually and he never pressured me of made me feel nervous. He was a great help… Read Full Review

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★☆☆☆☆

“Call”

Written on: 05/12/2015 by Alyssa270 (1 review written)

I called for some details as I want to find out in more details but lady couldn't explain me anything. Really poor customer service… Read Full Review

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★★★★★

“such a lovely instrutor”

Written on: 03/12/2015 by emab81 (1 review written)

Thank you so so much to my automatic driving instructor I passed on the 23rd of November which is something I never thought i would say.he was just brilliant with me made me feel at ease from the very first lesson took things at my own pace if I wasn't sure about anything we went over it many times till I was. I would recommend him to anyone wanting to drive especially if you are a nervous driver he gave me do much confidence I will never forgot what he has done for me all instructors should… Read Full Review

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★★★★★

“BRILLIANT INSTRUCTOR”

Written on: 03/11/2015 by hedleyowl (1 review written)

Daughter passed first time with only one minor fault. Her instructor wad excellent and gave the confidence she needed . Would recommend them highly and infact her boyfriend passed first time with same instructor. Four other people going with same instructor because of good feedback… Read Full Review

Hedleyowl's Response to hedleyowl's Review

Written on: 04/11/2015

Instructor is Roy Dixon

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★★★★★

“Great company ”

Written on: 23/10/2015 by yaris123 (1 review written)

I had Sally as my instructor and I passed first time with no minors! She was a really good instructor! She made learning to drive fun and safe! I wanna thank Sally for everything! Would definitely recommend to a friend!… Read Full Review

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★★★★★

“Great Instructor!!!!”

Written on: 21/10/2015 by CatalinaG (1 review written)

I had my lessons with Russell Young in Whitstable and today I had my test and passed first time!!! Russell is a great instructor, very very patient, super friendly, informative,flexible and just great overall. He will definitely help you to build your confidence to improve your driving skills and pass the test. Couldn't recommend him enough! HUGE THANKS RUSSELL!!!!… Read Full Review

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★☆☆☆☆

“enquiry on manual or automatic..”

Written on: 09/10/2015 by HeathElliott (1 review written)

I asked if automatic car was available but lady was not ready to answer yes or no. … Read Full Review

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★★★★★

“Absolutley Brilliant”

Written on: 16/09/2015 by Kerryandvicki (1 review written)

I started to learn to drive in March of this year and although I had tried before with other instructors, I never got to grips with it. This year I was determined to learn no matter how long it took me! I was put in touch with my instructor  Akitt from Chesterfield and we got on straight away. To cut a long story short, I passed my driving test first time and that this largely down to him being so patient with me. I can't thank him enough for the kindness and support he showed me over the… Read Full Review

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★★★★★

“Learnt auto in Worksop”

Written on: 30/08/2015 by ArnavMcLeod454 (1 review written)

Really enjoyed learning my automatic lessons with SafeDrive! Had a very relaxed instructor who I could ask plenty of questions and felt really confident with. I was able to say what I wanted to learn on lessons and focus on things I was feeling more nervous about which was a great deal of control to have! Would definitely recommend!… Read Full Review

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★★★★★

“couldnt have got a better instructor :)”

Written on: 26/08/2015 by Burke223 (1 review written)

I couldn't have got a better instructor,she was so patient and really easy to talk to.she made me feel comfortable from the get go ,overall a really nice lady and brilliant instructor!!I couldn't have done it without her!!I passed my test 1st time :)… Read Full Review

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★★★★★

“Passed 1st time ”

Written on: 22/08/2015 by ReyHicks295 (1 review written)

My instructor  was fantastic. Really calm and patient, loved my lessons. I passed 1st time with 1minor fault. Can't thank him enough. Would recommend to anyone… Read Full Review

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★★★★★

“Loved my instructor ”

Written on: 21/08/2015 by MaribelMcGarry333 (1 review written)

I passed my test 1st time with my instructor, and so did my partner. We honestly couldn't thank him enough he was fantastic. So chilled and funny which makes learning less stressful. A great teacher!! he lets you drive from the start and gives you loads of confidence, never gave up on me even when I sat and cried in the middle of the road complaining that I couldn't do it lol, he helped me overcome my fear of driving and passing. Thank you SafeDrive x… Read Full Review

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★★★★★

“Passed first time ”

Written on: 15/08/2015 by SarahC33 (1 review written)

I was always driving around in our family car and i had 5 lessons in total with my instructor, i can honestly say she was brilliant and she built up my confidence and put me at ease, i was only used to diving everywherre with my partner and was really nervous on my first lesson but my instructor was brilliant and soon got me out of my bad habits id picked up. I would definatley reccommend SafeDrive. Thank you so much… Read Full Review

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★★★★★

“Excellent instructor in Chesterfield ”

Written on: 07/08/2015 by Jwishsjskjs (1 review written)

I began lessons with safe drive in March of this year using the £15 returner driver lesson and soon booked regular lessons with Roy. He was lovely, patient and a brilliant instructor and because of him I managed to pass my test first time in a matter of months. Unlike most instructors I know of he wasn't out to rip me off, while waiting for me to pass my theory he suggested lessening the amount of driving lessons I have in order to save money as I was all ready to test standard. He was also… Read Full Review

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★★☆☆☆

“Let down from the start”

Written on: 14/07/2015

As with the previous reviewer, received a disappointing service in Basingstoke. I also received excuses and delays or cancellations (without warning). Arranged my first lesson through the website - couldn't fault that service; I changed my number shortly after booking it and the lady on the customer services helped sort that out quickly. Had to wait out the weekend to speak to the instructor as he was away; spoke to him on the Monday and arranged my assessment lesson for the following… Read Full Review

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★☆☆☆☆

“Canceled so many times”

Written on: 06/07/2015

I put my faith on safe driving institute and they have let me down. I had booked my first class in early June (not sure it might be end of May) and till today I had got only single lesson (i.e.my first lesson) despite of so many booking. My drivinging instructor always have some kind of drama to cancelled the booked classes. May be its summer weather to be blame. As a student, I am planning to travel from Basingstoke to Southampton by car to uni and it's already July. Therefore I do have… Read Full Review

Georgesafedrive's Comment

Written on: 06/07/2015

Hi there, can we take the name of your instructor so we can look into this for you? It sounds extremely unlike our instructor in Basingstoke? We are Safedrive Driving School and not Safedrive Driving Institute also? There are a lot of other similarly named but different companies in the area too, so i just want to make sure you have the right company so i can look into your complaint.

Thanks,
George @ Safedrive Driving School

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Anupgurung's Comment

Written on: 07/07/2015

His name is Tim and he is from Safedrive driving school.

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Georgesafedrive's Comment

Written on: 08/07/2015

Hi there and thank you for your reply,

Upon investigation our instructor has informed us that you also cancelled lessons too unfortunately. He does apologise about the misunderstanding with the funeral he had to attend however. We all wish you all the best with your future lessons.

Kind Regards,
George @ Safedrive Driving School

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★☆☆☆☆

“Website Misleading”

Written on: 29/06/2015 by Fitzsimmons50 (1 review written)

Website says they have automatic lessons in Maidenhead, just called, they do not offer automatic lessons in Maidenhead.. waste of time… Read Full Review

Georgesafedrive's Comment

Written on: 29/06/2015

Hi - can you please tell us where on our website it says we have automatic driving lessons available in Maidenhead?

Having read it a few times the only mention of Automatic I can see the phrase "In most areas we have both male and female driving instructors and we can also provide automatic learning in limited areas so please call for availability."

Nowhere on our website does it say we provide Automatic driving lessons in Maidenhead so we would be very appreciative if you would remove your 1 star review. This 1 star review reflects on the quality of our instructors which is unfair as you have never had a lesson with any of our instructors.

Thank you,
George @ Safedrive Driving School

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Fitzsimmonds's Comment

Written on: 29/06/2015

The drop down list under 'Local Areas' lists the areas and says 'Automatic' next to areas where you apparently offer automatic i.e Maidenhead Automatic. I took time out my day to call you and was told that you don't offer automatic in Maidenhead so why does it offer this choice on your website. Misleading information wastes peoples time.

People use review websites to review their experience of a company, not only their actual product, as customer service and ease of communication is just as important. If a customer cannot trust that your website is accurate and not intentionally misleading how can they believe in your product? Also this review and other like it will help you as a business fine tune your service and website as you have an opportunity to react positively to peoples experiences and make changes to offer a more professional and reliable experience than your competitors, rather than responding with a negative and angry sounding response as you have done for all to see.
I stand by my review.

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Georgesafedrive's Comment

Written on: 30/06/2015

Hi there,

I am sorry you think our comment was angry or negative? It was in no way meant to be taken that way.

Unfortunately it appears you have found a page we no longer use on our website which is why we do have a line on every page stating "Please note - Due to the nature of the industry, instructor coverage changes on a daily basis - please call for the latest availability.". Instructors may have a full diary for a couple of weeks or may have health issues etc which means they do not have any availability. It is therefore not efficient to delete and re-create a webpage every time an instructors availability changes unfortunately. We do not actively advertise the page you found with any paid advertising. I am sorry if you think this is misleading but I hope this explains things a little to you of how things work within our industry.

Whilst I respect your opinion I personally still think this is an unfair and slightly petty one star review as we make it clear all over our website that availability changes on a daily basis, and have therefore reported it to Review Centre and will leave it in their hands.

I wish you all the best with your path to driving.

Thanks again,
George @ Safedrive Driving School

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Fitzsimmonds's Comment

Written on: 02/07/2015

What do I you mean a page you no longer use. I simply selected the area which had 'AUTOMATIC' next to it and it loaded a new page. Nowhere did it say this page is no longer in use. Also it says down the bottom of the page 'manual and automatic lessons are available in this area'. I cannot see anywhere where is states the comment you have written above. I don't appreciate your responses trying to discredit my honest review it is unprofessional and quite frankly desparate. Again I stand by my review. I will not waste any more time on this and neither should you, you have a website to update.

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Georgesafedrive's Comment

Written on: 02/07/2015

Hi Again,

I'm sorry that you feel that our comments are unprofessional or desperate, I assure you they are not written in that vein. All I tried to explain in the previous comment is why we are unable to update each page to try and help you see it from our side of things from a technical point of view as we manage over 1400 pages across the UK. Pages stay dormant and un-advertised when an instructor in that area is full or unavailable to take on further pupils at that moment in time. We had no paid advertisements pointing to that page. It is like a needle in a haystack, which could become active again tomorrow if an instructor comes to us wanting work in that particular area. Deleting a page we have taken time to create for the limited times we can't help pupils in an area is like a builder knocking a house down for limited times he doesn't have a tenant. Instead he would leave it dormant. We have zero interest in trying to discredit your review and in fact encourage honest reviews all over our website and thank you for taking time to leave your thoughts.

The line about availability you can't find is at the end of the 3rd paragraph.

"In most areas we have both male and female driving instructors and we can also provide automatic learning in limited areas so please call for availability. We can usually get you started within a couple of days and we cover a wide range of times including evenings and weekends. If you need any advice with anything to do with learning to drive, whether it be how to apply for a provisional driving licence, booking your theory or practical tests or what to look for in an instructor, we would be more than happy to help. Also ask about our discounts for NUS students or NHS workers. Please note - Due to the nature of the industry, instructor coverage changes on a daily basis - please call for the latest availability."

Our main point of contention is that this is a review of our website, not our driving instructors which is why 99% of people will view this review centre. This is something that may have been more suited to a quick e-mail to us?

I guess we will just have to agree to disagree!

Thank you again for your comments and I hope you are enjoying your lessons with whichever Automatic instructor you ended up choosing.

Thanks, George

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★★★★★

“Amazing lessons and company”

Written on: 20/06/2015 by Sam.smith28 (1 review written)

My instructor was such a down to earth guy i couldn't wish to have been taught by a better bloke, he made me feel comfortable and at ease on all my lessons, I would fully recommend him and safe drive to my friends as it taught me all I needed to successfully pass my test, thank you for everything I am now enjoying the rest of my driving experience thanks to safe drive… Read Full Review

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★★★★★

“Absolutely amazing company! ”

Written on: 10/06/2015 by Sarabren11 (1 review written)

The main thing I liked about Safedrive was how friendly and how at ease they made me feel even the website made me feel less anxious! I had already done lessons before but the professionalism and support you get from Safedrive is amazing! I passed my test first time and that was because of my instructor who was able to fit my lessons in on any day or time which was so beneficial! It was just nice to be taught to drive by someone who made it obvious they did their job because they loved doing… Read Full Review

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