written by willsheaff on 15/08/2018
I negotiated a job with a freelancer, who agreed to take the work, and I paid through people per hour. The freelancer let me down (through no fault of their own, family bereavement) but people per hour retained a "buyer fee" from my refund. That's in spite of their widely advertised "Money Protection Guarantee - Job done or your money back" guarantee.
written by Dunlaptn266 on 06/03/2018
It is very telling that you feel the need to hide the excessive "transaction" fees you charge buyers until the very last minute of the transaction when paying by credit or debit card. I imagine it's in the hope that people don't notice them! Otherwise, given that the charges are the same regardless of what card you pay with, why not show them before the card details have been entered? Also, 60p + 10% transaction fee? Anyone in business knows that the processing fees charged by bank etc. are not that high so it's basically a way to charge buyers a fee for using your service. Why not just be honest and upfront about it and charge buyers a fee? It's also very telling that you tend not to respond to negative feedback on TrustPilot, preferring to just respond to compliments. These are all the hallmarks of a disingenuous business.
written by Efrain_Thacker on 03/12/2016
My experience with PeoplePerHour has been really good. Search engine is effective, you can review the person work and reviews easily, communicate with them pre booking them as you need and pay when the work is complete. I have used it twice and on both occasions been very happy. Brilliant service, quick accurate efficient and excellent price. I will definitely use it again.
written by AlisonChurchill on 02/12/2016
I've had very good experience with PPH. Also I have a friend who is very happy with PPH and who actually introduced me to it. PPH is a great system for freelancers. 1. Fast customer Support. 2. Good environment of selling my hourlie. 3. Nice features. So far it I'd a positive experience.
written by KimberlyHEdwards on 29/11/2016
I've had very good experience with PPH. Also I have a friend who is very happy with PPH and who actually introduced me to it. PPH is a great system for freelancers. "1. Fast customer Support. 2. Good environment of selling my hourlie. 3. Nice features." Almost everytime I've used PPH it's been a positive and professional experience.
written by BradfordDodson on 29/11/2016
When we step in PPH, we can show and sell our knowledge and skills to clients from whole world and you can do it from our own house own desk. PPH gives us remuneration guaranty. There is no fear of money-loss, no travelling needed, you can win business from whole world from your home - your own desk. Lots of thanks PPH.
written by Lillian_Carr on 27/11/2016
Once you find a good source of talent it's easy. However I do think PPH takes someone with a bit of experience to weed out those who represent their talents as being "awesome" and those who actually do have real talent. I was an early adopter of the service and except for one instance have been completely satisfied with the service.
written by odGriffin-Alt118 on 26/08/2016
I have used PPH for some time now, while some sellers are good the majority are not up to scratch. Avoid any SEO/SEM "experts" on PPH as you can never see the mess they have made until months later! Customer care is non existent, they balance appeasing you and the seller at the same time.
Written on: 28/11/2016
Thank you for the review and we are very sorry that we have not provided you with a good experience on our platform. We will take your feedback and use it to improve our services and hopefully we can provide you with better features and quality in the future.
written by elbertm.harris on 19/08/2016
I am recommending to my fellow beginner freelancers that PPH is the most reliable and secure platform and I strongly encourage you to start your journey as a proud and success online outsourcer through this freelancing site. I have been with PeoPlePerHour since 2009 and have earned 5000-6000 USD in the past year alone. I have achieved excellent feedback and earned a top rated freelancer badge through working honestly on peopleperhour. So you may start your career on this platform without any hesitate. Best of luck to you !
written by elbertm.harris on 19/08/2016
I am recommending to my fellow beginner freelancers that PPH is the most reliable and secure platform and I strongly encourage you to start your journey as a proud and success online outsourcer through this freelancing site. I have been with PeoPlePerHour since 2009 and have earned 5000-6000 USD in the past year alone. I have achieved excellent feedback and earned a top rated freelancer badge through working honestly on peopleperhour. So you may start your career on this platform without any hesitate. Best of luck to you !
written by Lily_Grant on 16/08/2016
I was searching a market place from the beginning when I choose my carrer to be as a professional freelancer expert. Then one day I've found this online platform where buyers and seller can make communication through their own place. Then I make my profile on this platform to try if it's true or not. Now I'm a seller and working on this site since 3 years and I can proudly say that I have gained success on my career as a freelancer and achieved my goal as a top rated seller through this platform. You'll get everything on this platform that a buyer or seller could ever dream of. However, I didn't have any issue with my account or payment since I started my journey as a beginner through this platform. Their payment system is so much better from other freelancing sites that I've worked earlier before joining this one. Anyone, can make their career with this platform if he/she is a hard worker and got some brilliant skills.
written by isabellef.pitman on 13/08/2016
The name of the site itself demonstrate the main features of this site, Here One can hire online experts and brilliant people for any kind of job that need to be done. I'm also a freelancer working on many freelancing sites where I can offer my services but this is on of my most favorite market place also I have made my career as a higher level freelancer from my own laptop. I must recommend this platform to everyone who want to be a great freelancer also I must say about their customer support which is really very sincere about their buyer and seller, I appreciate for their effort on solving any issues that happened between buyers and sellers. I want to thank from my heart to every staff and the creator of this amazing platform for making a great opportunity for all the freelancers from all over the world.
written by isabellef.pitman on 13/08/2016
The name of the site itself demonstrate the main features of this site, Here One can hire online experts and brilliant people for any kind of job that need to be done. I'm also a freelancer working on many freelancing sites where I can offer my services but this is on of my most favorite market place also I have made my career as a higher level freelancer from my own laptop. I must recommend this platform to everyone who want to be a great freelancer also I must say about their customer support which is really very sincere about their buyer and seller, I appreciate for their effort on solving any issues that happened between buyers and sellers. I want to thank from my heart to every staff and the creator of this amazing platform for making a great opportunity for all the freelancers from all over the world.
written by jim831 on 05/08/2016
The worst staff in the world as well lying with no morals at all I really cant tell you how bad this firm is Try and find a number or address for them, you wont be able to, thats how much they want to avoid people finding them when they rip you off They will hold your money, even if there is no problem at all, for weeks and weeks, they lie I have reported them to every organisation and government body for money laundering, and illegal money holding, let the fun begin I have also contacted all the relevant Greek bodies as well (were they are registered) especially for the customer service manager, thats a joke!) and their joke of a ceo for crimes and illegal activity as well I have also started every single avenue open to me to get this firm investigated (guess what, been told that there are many investigations already ongoing!!) and closed down I am in the process of contacting direct all of their investors as well with all the prove re their crimes. Not hard to get these people emails and phone numbers, pm me if anyone else wants them. Get their investors to see what is happening and they pull the plug!
Written on: 08/08/2016
We are sorry you have had this experience with PPH and feel the need to leave the same reviews on the internet. We cannot resolve an issue if we dont have further information. You are available to contact our support staff for more assistance should you require it. Thank you.
written by on 09/07/2016
If you're a buyer and have been inactive for longer than 6 months this company charge you an ''admin fee'' for ''holding your money'' each month and they don't give it back when you're active again. NEVER USE THEM!!
Written on: 11/07/2016
Hello and thank you for your message. We have a very clear Policy that is stated in our Terms and Conditions which you accept when you become a member of the site. This states that after 6 months there maybe inactivity fees as is the case with most online platforms. We send reminders about this and you have every option to withdrawal your funds within that 6 month time frame. We are not a banking institution to hold funds for long periods of time and we do apologize for this inconvenience. Thank you.
written by artakbabayan on 28/06/2016
Hi All, just in few words - PPH is just a website for making cash for site owners, they don't care of their clients at all. they look to get their commissions and that it. It will be easy to block and close Your account with almost $2k within a moment and then You can send as many emails to them with evidence and prove that You performed the job was requested through PPH and but money You earned will never get Your bank account as "very GOOG" gays sitting in PPH side can block You and keep money in the easiest way. Don't trust to this service as there are more reliable services.
Written on: 28/06/2016
We are very sorry to hear this. the reason for account deactivation are in line with strict policies that we have in place that is for the protection of all users. We are sorry that this is the case with your account and we do wish you the best in your future endeavors.
Written on: 28/06/2016
sure - replies are in the same stile - vore good business case. Keep doing the same to all the people You work with.
And I'm sorry that You exist in such a bad way - getting others hard work as Your own benefit.
Hope to see You collecting money for food so then I'll give You some....
Written on: 28/06/2016
Sorry you feel this way. We wish you the very best.
written by khReid367 on 28/06/2016
The quality of projects and providers on the platform is getting worse. Platform is full of bugs, you can forget about getting in touch with PPH support. Takes few days for them to respond and even then they won't go through the problem on the first run. Agree with lots of reviews here - they are not what they used to be. Most providers are Indian guys posing like European companies. Sometimes even uploading photos of professional ladies - when you talk you can hear an Indian chap with some baby crying in the background.
Written on: 28/06/2016
We are always updating our features and working on any bug or technical issues that may arise. Our support is making some exciting changes that will increase its quality and we are looking forward to serving our users in the best possible way. Thank you.
written by Bruce1951 on 14/04/2016
I am registered on the 'People Per Hour' website and I am surprised and somewhat dismayed at the rates people are prepared to give out work and the amount people are prepared to work for. This site really does not do any favours to freelance community. I think anyone looking to offer an accept work should seriously consider the amount of return they will make. The old saying 'buy cheap by twice' comes to mind. I would like to see freelancers using this site to take a long hard view at what the do and can provide and push for better rates. Fees offered for jobs and those offering their services are bordering on the downright absurd and bear no relationship to the real world. If you use this site do something to get projects values increased for your own integrity.
Written on: 27/06/2016
I am very sorry to hear about this Bruce and we do make changes constantly to ensure that the service is fair to all users. As with any market, there is a global amount of freelancers who will charge less amounts. However, over the past 2 years PPH has made many improvements to try and combat this as much as possible and we continue to offer new features that will improve this.
Written on: 28/06/2016
I am very sorry to hear about this Bruce and we do make changes constantly to ensure that the service is fair to all users. As with any market, there is a global amount of freelancers who will charge less amounts. However, over the past 2 years PPH has made many improvements to try and combat this as much as possible and we continue to offer new features that will improve this.
written by shaileshtr on 07/02/2016
Peopleperhour moderator and support team are nothing more than bot they simply can’t read any difference. Its like hell working with them,
Written on: 27/06/2016
Very sorry that you feel this way. We try our best to offer the best services possible. Our moderation team is here to ensure that all posts are properly added to the website in order to gain as much work potential as possible. Thank you.
Written on: 05/07/2016
Hi,
No problem, I'm editing this post to a 5 star.
Best Blessings!
written by KaliyahFitch on 19/12/2015
I have been doing freelance work through PPH on and off for 2 1/2 years, until I have stopped now, due to the extremely negative experiences I have had. Customer support is non existent, they continue to close my complaint open tickets only because they have been replied to with some half hearted reply, which in 90% of the cases leaves you wondering they actually read your query.... Well, is either that , or the staff they hire is mentally challenged, and unable to follow up a few lines and write a reply, not to mention act on anything, Their customer support must be a work house full of people cutting and pasting replies, which most times are not really relevant to the question or query. Intensely frustrating.
Written on: 16/03/2016
I been working on PPH for about two months having issues with people not wanting to pay me so i put in a dispute after of no contact from buyer and i did by the book they cancelled my dispute and went in his favor im at complete shock i dont know what to do.
Written on: 28/06/2016
We are truly sorry that you decided not to use our site anymore after all this time. We can assure you that our Support Team is working very hard to provide each and every user with the appropriate attention. And we are constantly expanding our department, in order to answer all your requests as soon as possible.
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
As rated by our community of reviewers
Jimmb88's Response to Efrain_Thacker's Review
Written on: 29/03/2017
These PPH 5 Star reviews are fake, they are written by a company that specialises in recovering rubbish reputations. They bury bad reviews that are genuine with these made up back slapping cover ups. Scroll down and you can see for yourself.