Bought a car payed 7 thousands pounds for it payed 15 thousands back wouldn't recommend this company to anyone very rude customer service don't answer phone 100 percent interest on car am going to ombudsman to see if I can claim anything back sham company

16 Months into my complaint with Moneybarn they still fall short off what was requested via the Financial Ombudsman. Moneybarn have no customer vaules what so ever after a long process with complaints the car was deemed faulty at point off sale therefore the ask was to return the Goods. Moneybarn agreed to reject the vehicle not that they had much choice but in term when the vehicle was collected they sent there agents around to my home at 06:30AM and progressd to filming me very rude and unprofessional. The collection company also did not inform me they were coming this company is an absolute mess. The new finance I have with advantage finance show what customer service levels should be like. AVOID AVOID AVOID Moneybarn still report adverse information to my credit file that was asked to be removed but again after 12 Emails it still remains in state.

Disgusting customer service! Had issues from day one - bought a Range Rover Sport, had a re constructed engine which wasn't disclosed before purchase. Moneybarn closed my complaint 4 times in 4 months - the complaints team was incompetent, the lady was arrogant. They got a report conducted by a Company called ACE 4 weeks after purchase and the report claimed 'in their professional opinion' the issue wasn't their at the point of sale. Once the engine completely broke Moneybarn decided to sell the vehicle back to the dealer 4hrs away from my address with all my belongings inside, the lady who works for Moneybarn had the audacity to say they had no obligation to return my belongings. I had to take them to a small claims court, the judge laughed them out of court because they had no defence, they dragged everything out, agreed to mediation initially and didn't turn up, I'm still waiting for the money the court awarded because they take their time with everything they do. I have no idea how they are still a Company if I'm honest, my dog is more efficient than this company!!

17 Months into my complaint Moneybarn were asked By the Financial Ombudsman service to reject my vehicle and make arrangements to collect the Vehicle and return additional funds to myself and or remove any adverse credit information from my credit profile.  It has been 1 month since Moneybarn agreed to the Financial Ombudsmans findings. Further to this i have called into Moneybarn every other day and have been promised a call back within 48 Hours i have never been in receipt off a call back.  The Financial Ombudsman asked Moneybarn to get this complaint resolved within 4 weeks off receipt that Moneybarn agree to the findings.  I have not heard anything back and have been calling as a matter off urgency as i will soon be going away for 3 Months I'm sure somthing your agree would be beneficial to get the car back before i head away.  This matter needs to be resolved ASAP Moneybarn have not met there customer vaules on this occasion and have caused me and my Family no end off stress. 

My circumstances stances had change due to the global situation I could not make the monthly payments just needed them to be a little cheaper but instead of trying to help me and come to some sort of arrangement they told me there is nothing they can do.

Disgusting finance company beware if you have a foreign name you will be declined. If you have an English name you will be accepted. I had to wait 28 days to get a declined answer. I know my credit rating is good but they wouldn't give me a reason for the decline they wouldn't return my calls or emails they are a Disgusting finance company I spoke to other people and have been told they have had the same problem with so called money barn.they should be ashamed of themselves.beware this company will mess you around if you have a foreign name .hope the go bust in the future. I went to another finance company who was brilliant they completed everything within 48 hours with no problems.

had an issue with my car they promised (email i still have) to pay for the repair sent me a letter (allegedly) closing the case on me they are now refusing to open the case again which means i have a car which im paying for over £200a month whch is unusuable all i get out of them is to open a case against them with the financial conduct authority do yourself a favour and stay well away from them they just bail out on you when you need their assistance

At first I thought they were amazing, that’s only because I went through a broker. The second I went directly to them, that’s when everything went to (now allowed to say word). Started a complaint to put the Range Rover back because there was issues with the diff, electrical issues and one of the rear brake disks were sticking on, had it checked over by a reputable garage, had a written report done by said garage, 4 weeks after opening the complaint I ended up in a car accident in the car. Going forward about 8-10 weeks after opening the complaint and having an accident, the car being sat outside for a month obviously not driven due to it being written off, they come back with “there was no signs of issues with the brakes” with attached photos of them being ORANGE WITH RUST!?!?! Of course you’re not going to see the evidence of the rear discs having being excessively hot. I might be a female but I’ve been in about cars since I was able to walk. I’m not a dumb ass. So, off to trading standards and financial ombudsman we go! I won’t stop until this company is destroyed like they’ve done to my mental state!!

Can't go as low as zero stars, unfortunately, Never apply Car finance with them, I do share my experience with you then you will release what will happen if you get car finance with them,I borrowed £5500 for 5 years 34.9% and I managed to pay it off completely in 6 months, but they are trying to charge me £2037 interest only for 6 months, I spoke with them more than 7-8 times during 2 months couldn’t get anywhere, They confirmed me yes this is the correct amount and you need to pay £2137 interest. if you would like to have the same experience as I had you are more than welcome to apply with them.I am going to get them to the court.

The finance was settled months early. They miscalculated the settlement figure then after the agreement finished reported me to the credit reference agencies for late payments. Despite their assurances that they would rectify the issue they have not done so

They will ruin your credit, I used them to buy a car which i could no longer afford due to losing my job on their advise i returned the car back to them to be sold and i agreed to pay back the outstanding debt on a manageable payment plan. i have been paying this consistently for 3 years only to find that they have put a default notice on my credit file for non payment for the last 3 years which has completely ruined my credit.. to the point i cannot even find somewhere to live. They punish you even though you make an agreement with them and stick to it. they have confirmed whether i continue to make the agreed reduce payment on not they will not update my credit file until the full balance is paid which is thousands. They are more than happy to see honest people who are trying their best homeless because no one would rent to them because of a bad credit file

Stay well clear of this company they tell you stories about being accepted for credit they even got me to sign the agreement then when you pay your deposit on your vehicle they then decide that you need to give them extra documents then decide to say your no longer accepted so you end up massively out of pocket even though I’m an exsisiting customer with a previous vehicle so if that’s how they treat there exsisting customers.Even the advisor said I was totally in the right and it wasn’t on what they did.They prey on desperate people that have had problems in the past but take it from a exsisting customer after this experience stay clear there’s other company’s out there that will treat you fairly.

Absolute crap,about sums it up.

Worker at Moneybarn part-time; "Pros would recommend to anybody avoid this company they are rip-off overcharging vulnerable and people with extremely poor credit getting them into more debt Cons Overcharging people with poor credit avoid this company would not recommend them Advice to Management You should really change your logo from an owl to a vulture" Ref: Glassdoor Reviews

I thought the easy bit when I came to think about changing cars would be obtaining the settlement figure on my current loan .. how wrong I am. Despite my first email on 30th Sept and a letter on 4th Oct and more emails over the last few days I have still to hear anything from them. When changing cars and discussing a deal about a new one you need to have the figures within that day or the next at the longest as the vehicle you are thinking of buying could have gone to someone else and you miss out on it. Moneybarn needs to get a grip of this side of their customer service ... its an easy thing to work out ... there is even a few websites you can go on and enter your loan details, repayments etc and it gives you the figure ... but it seems beyond Moneybarn to do this within a couple of weeks never mind a couple of days.

Where do l start taking my car of me for no reason never missed a payment in three years Heart less unprofessional rude and disrespectful company please don't lend from them