I used utilitywise to secure best deal for my business bills. I spent hours on the phone providing all the details they needed for a swap of suppliers in May. The swap was meant to take around 6 weeks. After number of emails that I sent chasing it up it turned out they lack competence to do what they claim they do. The replies to my emails usually started-'' Sorry I was out of office.... I will chase it up... At the end I realised they are not capable of doing their job and I asked for all the changes to be cancelled. That was at the end of September- over 12 weeks after I agreed to terms and conditions from the new supplier. It turned out that they never contacted my current supplier to arrange for the changes.... I can imagine I lost a few hundred pounds as I was on standard-most expensive tariff for the whole duration of this joke! Waste of 4 months, hours on the phone and a lot of money!!!

utility wise convinced me everflow was cheaper for my water supply, I am now apparantley tied into a 3 year contract and have to pay up front estimated bills for my water which works out a lot more expensive,never using them again it is going to be a very expensive mistake

I agreed a rate for electricity and signed Contract Acceptance documents. Now bills arrive and rate is higher than agreed. Contacted Utility Wise and the reason was due to a typo! Twice !!! And there is nothing they will do to rectify THEIR TYPO. Beware!!

I was contacted by this company,by cold calling,claiming to reduce my electricity costs and they introduced me to Corona Energy who have tied me into a contract until 2020.My electric costs have now doubled and Corona threatened me with court action if I switched providers.Utilitywise we're absolutely no help.

Cold called us even though we are registered with the Telephone Preference Service.

Keep calling although we keep telling them we are not interested! Stay away from them!

Guilty of gross Mis - Selling and dishonest to the core. Avoid completely. Ring around to the main supplers to get the best deals. This is a small company making loads of money? How? By ripping small businesses off who are the most fragile and needy and it's common knowledge in the Energy sector. If it's too late and you have already signed up and they have Mis - Sold to you - Gas, Electric and soon to be Water contracts contact the Trading standards , the suppliers they have put you on or take legal action. Utility wise needs closing down. Write your experience on Trust Pilot and other review sites.... If in any doubt Utility wise is ranked 1138 out of 1232 in the category For Companies on Trust Pilot and I would take positive reviews on here with a bucket of salt as apparently they get the staff to write Positive reviews on many review sites according to ex staff.

How this company has not been closed down for their lying scheming ways is beyond me, Promise everything and give you nothing but hassle poor service and then stop answering e-mails when things go pear shape. I'm stuck in a 5 year contract that is way more than i was paying previous

After being pressured into buying a "cheaper" energy tariff, they basically don't want to know! we have been having a lot of problems with our supplier over the last year and a half, resulting in our bills being SERIOUSLY over estimated, no-one at Utilitywise gives a monkeys! THEY DON'T EVEN ANSWER EMAILS! AVOID AVOID AVOID! complaint escalated to Ombudsman now. Disgusting how they can get away with it. My advice - HANG UP !!!

The energy market has got much more complicated, and volatility (& scaremongering) are very much in the public domain. Utility Wise capitalise on this and talk a good talk about saving money but I've actually seen no evidence of this. They have always been reluctant to prove that they can save money and I can now comfortably say they have COST me money. They tie customers up in fancy language, speculation and bureaucracy. The only thing worse that a mega-utility is a broker posing as a money-saver who turns out to be out to fleece their customers.

Very high rates, not competative at all very pushy sales team! Have left me not sleeping at night with worry! Due to the high rates they have put me in! Do not sign a Loa whatever you do and ask for everything in writing! They don't like that, and take your time to get other quotes so you are aware what is on the market at the time! All stuff I wish I'd done then I would have realised!

Friendly and efficient.Completed entire query within a stated timescale.

Continuous unsolicited phone calls every week for months despite being asked to remove our number from their database.

Utilitywise strung me along for 5 months without sorting my supply. They do this because if you are on out of contract rates with a company they work with, they can profit from your pain. They came up with all sorts of excuses and problems as to why the supply transfer could not be made and only provided any information when chased relentlessly. They also tried to rip me off for a £1200 deposit to join British Gas because of my bad credit - I have absolutely no credit issues and so if they try to do this to you, know that it is just a sham. From my experience do not even consider Utilitywise if you are on out of contract rates as they will string it out for their own profit and make your expensive billing last as long as possible. They promise to make your life easier so you don't have to deal with hassle of the company directly when in fact the opposite is true - my experience of dealing with them was worse than any energy company. They do not offer very good rates and do not offer any extra service than going direct because once you are through with their sales department they are as useless and unresponsive as any company I have ever dealt with.

UtilityWise's Friendly EC got me to sign a LOA letter of authority (I been told since it was LEVEL3 LOA) DO NOT sign one of these, they now have total control over my gas & electric. The PHONE CALL I was having with another "nice man " was a BINDING CONTRACT I am now tied into a 5 year contract with ENGIE On a HIGHER RATE,I DID NOT realise I had NO COOLING OFF PERIOD apparently I should've ASKED (stupid me)as they do not have to tell you there is no cooling off period I rang my present suppliers to compare quotes 2 days later and it was cheaper. the "nice man" over the phone didn't return my calls.I started emailing The Complaints Dept in both companies I got my recorded telephone conversation (Joke) DO NOT say yes to your name DO NOT say that you have authority to deal with energy contracts and DO NOT say you are HAPPY to continue (unless your really sure of yourself and not stupid like me) THESE ARE THE KEY QUESTION THEY HAVE TO ASK FOR IT TO BE A BINDING CONTRACT and be very weary if they start talking really really fast and mumble that will be the bit where they are saying "this call is a binding contract" you will not be given time to think about it or get anything in writing to look at cos you have just said YES to a verbal contract.... Today Ive heard from Citizens Advice.... The fight continues.... Tonight I start my reviews of Utilitywise.... I am one unhappy middle aged LandLady who thought life couldn't get any worse..STUPID ME...

Utilitywise dealt with my problems in a speedy and friendly manner. Nothing was too much trouble for them and the issue was resolved - no thanks to my previous gas supplier.