I had a terrible car accident, and all I was given from Churchill Car Insurance was pure attitude from their customer services. I received no information or communication for months on end. They have left a bad taste in my mouth. For years they have taken money from me, but when I had to make one claim they didn't want to know. My accident was in the middle of last year and I'm still waiting for my cheque!

I have received a terrible service from Churchill car insurance.

In the 14 weeks since the accident they have not sent me ANY correspondence (including failure to send a claim form, and failure to acknowledge my previous complaint dated 17/2/06).

I have reported my change of address to them on no less than 37 occasions; in writing and by phone, but my records are still to be updated.

It took six weeks to arrange the repair to my car as they were unable to send authorisation to my nominated garage (despite the fact that they authorised them to do a different repair about 12 months previously).

They received confirmation from the third party that they accepted liability on 10th March 2006, but they did not notify me.

I had to pay the excess of £200 for the repair of my car on 24th March, despite the fact that the third party had admitted liability two weeks previously.

I am yet to be reimbursed the £200 excess some five and a half weeks after liability was accepted by the third party.

I have found another mistake on my Car Insurance Policy which makes my car insurance cheaper than it should be. It also means that for the past year my children have been driving around uninsured. This is the third occurence of a mistake on my insurance policies with Churchills (3).
Wrong excess charge
Wrong Reg No
Wrong type of car
Is this a deliberate ploy to keep up individual telesales. When qeeried with Churchills they blame the customer for not reading the fine print (old story). Have always been with Churchills but never again. Very poor customer services/customer loyalty.

I was involved in a bad car smash that wasn't my fault. My car was taken away and I had whiplash as a result of the accident. I got no courtesy car from Churchill car insurance, and I was told to hire a car by Churchill! I had no money to pay for a hire car, so that wasn't an option, and Churchill wouldn't help.

Customer service, before my "accident", was good, but after the "accident" I was treated terribly. They would forget to contact other departments, and somehow, details of my injuries kept "disappearing" from their computers.

I have had a bad experience, and like everyone else, I hoped that my insurance company would take care of me when an accident occurred that I wasn't to blame for. Not the case here. I can't wait for my policy to expire so that I can find another insurer who actually delivers good customer service, instead of probably spending policy holders money plastering towns and cities with oversize billboards and posters advertising their company.

In December 2005, my car was broken into and the steering column torn to pieces.
I had to leave the car overnight for the Scene of Crime Officer to turn up the next day to fingerprint the car.

When I telephoned to inform the company about my break in, I was told someone would arrive that day to take my car away as I couldn't secure it, but nobody came. By 12pm the next afternoon there was still no sign of anyone.

I rang up Churchill car insurance who told me I needed to telephone the garage to find out when they would come. I did, but I don't think I should have had to do this!

They told me that they couldn't collect it until 3 days later.

I rang Churchill up again, and they sent out Green Flag. They turned up within 30 minutes.

I was supposed to get a courtesy car, but I never did.

This was my first encounter with insurance companies as I am a new driver. I had no problems with Churchill until I needed their assistance.

Churchill car insurance must be the very worst at customer service and respecting the customer. Having had my car stolen, they proceeded to remove the car and store it, send me back the old tax disc, and then the DVLA wrote to me fining me for not SORN the vehicle. Churchill said it was not their responsibility as they are not the owners of the car. Having written to the DVLA and explained the circumstances, the DVLA dropped the fine. You would think that if the car is in Churchill's own car pound, and having my log book and all other documents relating to the car, that they would be responsible enough to deal with that, especially as it would be at no cost to them.

The claim handler was also very abrupt, and always trying to wriggle out of having to do anything, or having to pay out for anything to do with the car. So far this claim is now nearly a year old, and I am still no nearer to completion. Simply a bad choice if you need to make a claim. They are far from good value in terms of service.

What incredibly disappointing service from Churchill Car Insurance . Our car was stolen in Feb 05 it is now nearly Christmas 05 and our claim still hasn't been settled. In fact our car only went in to be fixed 2 days ago. I let loose at the Customer service staff who had lied about authorising the repairs 5 TIMES and eventually the staff member said they had no facility at the call centre to call customers back and that they expect customers to phone back and wait the 20-55 minute wait to get through. Even the garage who are doing the repairs say anyone who's insured with Churchill end up with a nightmare situation when it comes to a claim.

Churchill car insurance came out the cheapest for a driver with no 'no claims'. I have been with them for 2 years now, and have had no problems.

Churchill are in my top 3 when I'm ready for renewal, the other two being the AA and Direct Line. Who offers the cheapest quote varies from year to year.

I haven't had to make a claim yet so I can only comment on the sales side which has been good in my experience.

I have recieved extremely bad treatment from Churchill Insurance and would not ever tell any body to take out a policy of any nature with Churchill. They have lied constantly over the telephone and in there correspondence to me. Their Managing Director unfortunately runs a very bad house.

I had a accident which was not by fault and Churchill took a long time to tell me that the repairs were not covered and that they were in there opinion wear and tear. The Garage to me that Churchill engineer came twice to inspect the car and both times he did not examine the car but made up his mind that it was wear and tear.

Churchill's state in all advertisements they save you money. Not true I have made several phone calls and sent several letters at my own expense. To date they have not returned phone calls or replied to letters. In the letters I have only asked for an update on an 8 month old claim. I have also asked in a letter what is the complaints procedure and still await reply. I have used Churchill for many years but after this fiasco I will not use them anymore.

So satisfied with our car insurance quote with churchill, that we will be asking for a quote for our contents insurance, early next year. My recent quote for car insurance for this year 2004-2005 was well within other quotes I received.

After just renewing my car insurance with churchill I have to say i'm delighted with the quality of service I got. the operator who answered my call was very efficient, understanding, knowlegable and very helpful indeed

my documents arrived 2 days later, everythig was so straight forward, oh and they quited the best price i've ever seen my insurance, nearly £400 cheaper!!

Well done churchill.

I have got a top of the range sports family estate saloon car (hatchback) which as you can imagine is not too cheap to insure. Churchill Insurance company provided me with the lowest quote, which is the usual reason for swapping companies. You can even get a further reduction if you appy online. However I have found their customer service representatives to be very friendly. The real turning point for me was the fact that I was sent, along with my insurance policy, a complementory tax disc holder which I was in dire need of at the time. Also I don't know if they had a surplus of afore mentioned tax disc holders but upon renewing my policy for another year I was sent another one. Now I have a spare tax disc holder which I could realistically need at any time.

I was with Direct Line before I moved to Churchill. It;s been four continous years now that I am with them. We have insured both our cars with them, it's my habit to check and phone around for the best deals. I have doen that for the last three years and every year I had to come back to Churchill as there no no one who could match their quote for price and service. Unfortunately I had to make two claims because of accidents in the last three years, and I was surprised as to how thoughtful and helpful they were in sorting my case, specially when the other party was refusing to accept liability, they made me feel so comfortable. Hats off to their reliable and trustworthy service. I think I will stick with them for life - or as long as I drive.

My car insurance was with AXA and renewal time came up again. Usually I never bother to get other quotes (too lazy) but this year the renewal cost was £360 for me at 57 years old and member of Inst of Adv Motorists. It was up from £340 from last year. Anyway, I called Churchill, and got a straightforward quote, repeated 3 times to make sure it matched my existing,and it did as near as made no difference my AXA quote.Churchill quoted..... £226. Ok so the excesses are £5 more here and the same there but at £130+ it is still a saving. Staff were efficient and friendly so I took the quote there and then. All clearly printed paperwork arrived next day!

I had to make a claim with Churchill when my car was stolen. My car was found at 5.45am on a Sunday morning. The insurers had it collected within 45 mins. Within three days I was paid in full for my car. I never had a moments trouble with this company. They were absolutely wonderful throughout the whole ordeal.