Bathshop321 - www.bathshop321.com

★★☆☆☆
2.1
22.0% of users recommend this
  • Value For Money

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“Some of the baths are VERY narrow.”

★★☆☆☆

written by notamidget on 18/03/2013

A lot of people are concerned with getting the length right when buying a bath (believing that all baths have a standard width). Not always the case, as we have found out, to our cost. The bath we bought is the correct length, but is SO narrow that it is almost impossible to lie down with your arms by your sides! I cant help thinking that the Sales People should point this out to the buyer - '' Do you realize that this bath is very narrow, are you sure you don't need a wider one.....?'' It wouldn't hurt them to do this. I have no quibbles with the quality of the products and delivery is good, but feel they could be more helpful to the customers regarding sizings etc. After all, a bathroom isn't something a person buys THAT often in a lifetime and some better guidance would be helpful.

Bathshop321.com's Response to notamidget's Review

Written on: 22/03/2013

Thank you for your feedback. It is comforting to see you are happy with the quality of our products and overall standards of service.

Where possible we provide as much information about our products before the sale is agreed. We carry a range of products that suit a variety of environments and bathrooms. Unfortunately we do not have a design service and can only provide what our customers ask for.

This is not to say we do not take your feedback lightly. We constantly review all aspects of what we do in a bid to improve.

In this instance we would encourage you to email our E-commerce Operations Manager [email protected] with your order number so he can investigate the circumstances behind your order.

Your assistance with this matter is appreciated.

Customer Services
[email protected]

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Mrwetfoot's Response to notamidget's Review

Written on: 27/06/2014

They are pnly interestrd in getting you to part with your cash. Shop elsewhere

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“Great Quality and Fair Price”

★★★★★

written by on 09/06/2011

I work as a plumber but only part time as im semi retired. I use many internet suppliers for bathrooms. But I find that many of the suppliers I use sell poor quality baths. I tried the website www.bathshop321.com for a shower bath as they do one in a reinforced finish called Premier. It came on time and the delivery driver was helpful. The bath was good quality for under £300 with shower screen and front panel included. It was very heavy and felt pretty rigid. Its been fitted for 6 months now in my sisters house and no problems like I have had with cheap Chinese imports!

Mrwetfoot's Comment

Written on: 27/06/2014

Wat a wonderful ADVERTISEMENT for BS321.

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Hughzee000's Comment

Written on: 21/07/2014

This bath type sounds similar to the one I purchased with a premier finish, but shortly after installation I found water dripping through my kitchen ceiling. My plumber returned and found the problem to be a hairline crack in the plastic. When or why the crack happened is still unknown - plastic molding, whirlpool installation, delivery or time of bath installation.

I used a recommended plumber suggested by friends and work colleagues for known good workmanship and honesty, he doesn't recall any incident that could have caused the damage, despite this, he has offered to replace at a heavily discounted cost, as feels bad for me and my families situation, what I can't get is any co-operation from Bathshop321. In all fairness, all other products were of good quality and it all arrived on time, however, if you do encounter a problem, then don't expect a helpful after sales assistance from Bathshop321,

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“I have been trawling bathroom showrooms for weeks now...”

★★★★☆

written by jillmonline on 23/03/2011

I have been trawling bathroom showrooms for weeks now trying to decide on what bathroom we are going to buy. in the end i ended up going online - its much cheaper although you do have the disadvantage of not being to see. I bought a Soreya vanity suite with a vanity unit, bath and taps, i also bought a radiator and a bath screen - overall including delivery its just over a grand which i thought was quite good. I received the items - they had sent me a normal toilet seat instead of the family one but sorted it out quickly for me. I'm happy with my suite and it looks good. I'd recommend this suite/ company

Guest's Response to jillmonline's Review

Written on: 19/07/2012

WWORST COMPANY EVER

BAD COMPANY DON'T MAKE MY MISTAKE - I bought the full bathroom suite (no hidden extras needed it said). The toilet has a manufacturers fault which means you cannot secure the cistern part to the wall on both sides. The bath panels don't fit. The rim of the bath started flaking not long after fitting making it look ragged. They tried to blame this on not using correct fittings which is funny since the suite included the fittings (which my fitter did use).
The bath had a 5 year guarantee money back guarantee so I called bath shop 321. I have to say I have never spoken to such awkward people in my life. They informed me of my options. I could either have another bath sent out and return the damaged one or I could have a refund and return the bath (leaving me with no bath). I believed the right thing to do would be to give a full refund and let me keep the damaged bath to replace at a time when I can afford it or to have another one of their baths if they paid for fitting. Both of my suggestions were turned down. I have now gone to citizens advice who informed me that I am entitled to claim for a new bath to be fitted making the claim under consequential damages. Bath shop 321 also tried to say that they were not obliged to adhere to Sale of Goods Act 1979 and instead were regulated by the Distance Selling Regulations 2000 (citizens advice also said this is rubbish).
So all in all Bad delivery, cheap and faulty products, passing the buck, accepting no responsibility, disregarding the law, Lying, hanging up on you when you call to complain - if this sounds like the kind of company you would like to use then go ahead, if not GO TO B N Q.
Also just to mention my grandmother bought the same bath and has exactly the same problem so not a 1 off.

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Mrwetfoot's reply to Guest's Comment

Written on: 27/06/2014

I will neve use this company again, they should not be allowed to trade.

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Mrwetfoot's Response to jillmonline's Review

Written on: 27/06/2014

Dont touch em wiv a very long barge pole I have found their representatives to be misleading in their comments and the management are happy with this behaviour as they "record calls for training purposes".

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Asked by elliebeth1 on 5th April 2016 Report this content
I would like to write to the Management of this company to complain - how can I do this?

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