ASAP Tickets Services Reviews - www.asaptickets.com

★★★★☆
4.5 / 5
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★★★★★

“Love ASAP Tickets”

Written on: 09/10/2020 by EdisonAb (1 review written)

One man is my travel agent since 2017 but I am familiar with ASAP Tickets much longer. He is always on top of things and I trust him. In the beginning of Covid crisis he got me last minute tickets, when I thought there are not much chances to fly home. Superb experience… Read Full Review

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★★★★★

“My experience with ASAP Tickets has always been great....”

Written on: 06/10/2020 by JulianDrew (1 review written)

My experience with ASAP Tickets has always been great. I've worked with several agents and all of them have been helpful in their own way. Now, during pandemic, I've realized that ASAP Tickets is a trustworthy company that will not let you down, even during a crisis like this Kudos to everyone!… Read Full Review

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★★★★★

“High value services!”

Written on: 05/10/2020 by BrownMel (1 review written)

Received great flight options for suitable price. Booking and ticket exchange processes were seamless. I recommend to book travel with ASAPtickets to anyone looking for high value services!… Read Full Review

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★☆☆☆☆

“ITN: J2HKHI, J2JBWC, J003M4”

Written on: 04/10/2020 by georgemorris (1 review written)

ITN: J2HKHI, J2JBWC, J003M4 Terrible company. Buying tickets was fine, but getting the refunds from Covid cancellations has been hugely problematic. PAL cancelled the flights and has a full refund policy. ASAP won't issue the refunds for two out of my three tickets. They claim they have, but won't provide the financial documentation so I can follow the paper trail with my bank despite promising to do exactly that. There have been so many similar comments on here and other review sites… Read Full Review

Asaptickets's Response to georgemorris's Review

Written on: 05/10/2020

Your request is in progress. One of our representatives will contact you soon. Be aware that processing time may be slower than usual due to the overwhelming number of cancellations and refunds.

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Georgemorris's reply to Asaptickets's Comment

Written on: 06/10/2020

Complete and utter garbage.

It’s been four months now, and this POS company is saying the refund has been issued but won’t supply the documentation for me to trace where the money went.

Do business with them at your peril.

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★★★★★

“Great help during the pandemic”

Written on: 24/09/2020 by Oscarhir (1 review written)

I appreciate your help during the COVID-19 pandemic. I had to cancel my travel plans and Asap Tickets agent went an extra mile to reschedule everything in the best way possible. There was no impatience or arrogance from the agents side. I will continue using this flight ticket service… Read Full Review

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★★★★★

“The best”

Written on: 23/09/2020 by CoreyHH (1 review written)

I hope to book more flights with the assistance of ASAP Tickets very soon. Agent was like a family to me, helping whenever I need it. 5* well deserved!… Read Full Review

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★☆☆☆☆

“Do no trust this company with your money!”

Written on: 22/09/2020 by NayeliMcFarland335 (1 review written)

Do NOT trust this company. They are the biggest dissapointment. My flight got cancelled and the airline refunded the money. The problem is they refunded the money to ASAPTickets’ account in APRIL. It has been 5 months and no one replies my calls/emails and I don’t think I will ever get my money from the company. After posting reviews, the company reached out saying that they CANNOT refund the ticket since it was non-refundable. The funny thing is, the airline had already refunded my… Read Full Review

Asaptickets's Comment

Written on: 23/09/2020

Dear Alin, thank you for the feedback, we will investigate this issue.

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★★★★★

“Would definitely recommend”

Written on: 21/09/2020 by LydiaSnowden (1 review written)

I was impressed of the outstanding customer service the person I dealt with provided. Flights selection he sent me was appropriate and well-priced. I will surely book more flights with ASAP Tickets and the person I dealt with… Read Full Review

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★☆☆☆☆

“Refund takes 90 days!!! change of flight 350$ in pandemic”

Written on: 16/09/2020

Booked flights with many 3rd parties & this agency is the worst. Airline cancelled my flight back in April, Requested ASAP to refund & they stated will change your flight for free & its valid for 2 years & they convinced. Now am seeing flight prices even on their website for 650$ but they want me to pay additional 350$ for change of flight. If i ask for refund he is stating its not guaranteed but it may take up-to 90 days. DO NOT BOOK YOUR FLIGHT WITH THIS. THESE GUYS TAKE YOUR MONEY & NEVER… Read Full Review

Asaptickets's Comment

Written on: 17/09/2020

Dear customer, please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at feedback [at] asaptickets [dot] com. Thank you in advance!

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★★★★★

“Sony really helped me”

Written on: 11/09/2020 by dianaje (1 review written)

Sony from ASAPtickets was super helpful to organize my trip to the Philippines, Due to severe restrictions it was more difficult to plan my travel, this is why I appreciate Sony's help even more. Amazing service!… Read Full Review

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★★★★★

“Satisfied customer”

Written on: 10/09/2020 by Joshua541 (1 review written)

Agent patiently dealt with all changes in my schedule. Such a pleasure to deal with a live travel agent who listens and fully understands my travel needs… Read Full Review

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★☆☆☆☆

“Terrible customer service after ticket purchase. No...”

Written on: 29/08/2020

We bought 4 tickets to travel to Paris in June through Asaptickets but the airline cancelled both our outbound and inbound flights. After 2 months of battle and no help whatsoever from ASAPtickets, the airline refunded our tickets to ASAPtickets who is now refusing to refund us. They are holding up our money and even tried to get us to pay another $1000 to get our refund back! Unreal! ASAPtickets wants to charge us for a service that was never provided or even available. Stay away from this… Read Full Review

Asaptickets's Comment

Written on: 01/09/2020

Dear customer, please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at feedback [at] asaptickets [dot] com. Thank you in advance!

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Irina75's Comment

Written on: 02/09/2020

I have sent all this information to asaptickets already after receiving this comment to my Asaptickets review on another site. I was then told by asaptickets that my refund request was in process. However, I have yet to be contacted by an Asap ticket agent for confirmation. Who is following up with our refund request?

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Irina75's Comment

Written on: 26/12/2020

Review update: After months of battle (involving filing complaints with the BBB, DOT and PA attorney's general office, etc...) and a great amount of stress, I am relieved to report that ITN/Asaptickets has FINALLY refunded our tickets in full. Even though I am happy that this awful nightmare has finally ended, I really don't think that it should have taken all this time and efforts to get our money back. Therefore, I can NOT recommend this company nor will I EVER use it again. Good luck to all the other ITN/Asaptickets customers currently fighting to get their money back (and I know there are a lot of them out there)! Keep fighting! Do not give up, you will succeed!

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★★★★★

“Agent Miley”

Written on: 18/08/2020 by Daniela84 (1 review written)

My agent Miley is very knowledgeable and so patient. She provided a supporting customer service during this Corona virus crisis. I will certainly use this company again… Read Full Review

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★★★★★

“Assistance from Quest”

Written on: 06/08/2020 by Shannah55 (1 review written)

I really loved working with agent named Quest. He assisted me all the way through the process of changing tickets due to Covid-19. From now on he will be my travel agent every time I travel. He is a credit to ITN and ASAPtickets agency… Read Full Review

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★★★★★

“Fantastic assistance”

Written on: 30/07/2020 by MaeWW (1 review written)

It was such a pleasure to deal with travel agent. He is very patient with my ever changing plans, a true gentleman. I will recommend him to all my friends… Read Full Review

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★★★★★

“Awesome help”

Written on: 14/07/2020 by Elianna481 (1 review written)

Silang provided tremendous help in getting me a ticket to return to the US. I am thankful for her efforts and will recommend this quality service to all my friends and family… Read Full Review

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★★★★★

“They got me a perfect flight”

Written on: 08/07/2020 by AnnC61 (1 review written)

ASAP travel agent got me a perfect replacement flight. I don’t travel that often so I am not experienced in searching for flights on my own. I couldn’t done this without the help of ASAP agent. Thank you for your great above and beyond customer service… Read Full Review

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★☆☆☆☆

“DO NOT PURCHASE FROM THEM!!!!!!!”

Written on: 08/07/2020 by Yusufi413 (1 review written)

Due to Covid 19 the airline We used refunded the money to them but they never refunded that money to us!! When you call them back they never respond or reply to emails! When there is an issue with the ticket and you can’t travel they just don’t give you your money back even if you don’t use the ticket!! DO NOT purchase from them! … Read Full Review

Asaptickets's Comment

Written on: 08/07/2020

Dear Customer, we are sorry about your experience. Please help us to locate your travel request and assist you by sending your Booking Confirmation number together with an associated email address at the "feedback" email address. Thank you in advance!

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Jenskie88's Comment

Written on: 13/07/2020

i have same experienced ..They are not taking care good with their clients..Its been a long time my refund still i haven’t got it yet.. I cannot recommend this company..i was really upset!!!!!

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★★★★★

“I am so thankful to the person I dealt with who took...”

Written on: 03/07/2020 by JoelSawyer144 (1 review written)

I am so thankful to the person I dealt with who took all my stress away and calmed me down when I had concerns about my booking You are my travel agent forever! Kudos to her!!!… Read Full Review

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★☆☆☆☆

“Never got any response”

Written on: 30/06/2020 by Samkap (1 review written)

Qatar airways cancel the flight from Bombay to LAX by them on March 9 and we bought the ticket from this people airline is willing to give cash refunds and these people are not giving us any refund every time we call will let you know what’s happening and blaming on the on staff and every Time I speak to the manager he say yes I will look into it and I’ll call you in one hour but never calls back I suggest people never buy tickets from them they never give your credit card number to them… Read Full Review

Asaptickets's Response to Samkap's Review

Written on: 30/06/2020

Dear Samkap, we are sorry about your experience. Please help us to locate your travel request and assist you by sending your Booking Confirmation number together with an associated email address at the "feedback" email address. Thank you in advance!

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