ASAP Tickets Services www.asaptickets.com

ASAP Tickets Services www.asaptickets.com
★★★★☆
4.5
88.0% of users recommend this
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“ASAP Travel agent Ms. Night is the best ! ”

★★★★★

written by Murdock130 on 04/01/2024

I had an emergency reason to change my flight. This particular travel agent made my life a little easier for me. I really commend her for going the extra mile. God bless her. What i did not like was the long wait on the phone before the customer service responded.

Asaptickets's Comment

Written on: 04/01/2024

Many thanks for 5-star rating.We will take everything into consideration to improve our offering!

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“Ticket Exchange”

★★★★★

written by TrueGhanaian on 24/12/2023

I missed my Air Maroc Flight from JFK to Accra on Dec 11, 2023 and Asaptickets were able to do a ticket exchange and schedule a new flight for me. The agent, Thresh K. and his Eglasius, his supervisor coordinated and reduced the $150 admin processing fee by $50 for me. In all, the fare diff. was low. I submit that Thresh K. is a respectful and competent professional and a valuable employee.

Asaptickets's Response to TrueGhanaian's Review

Written on: 29/12/2023

It was a pleasure serving you. we really appreciate you taking the time to share your feedback and being so open with us!

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“Good Service”

★★★★★

written by Robertsba40 on 24/12/2023

Friendly competent agent who understood and fulfilled my flight requirements very efficiently. I would recommend this service; especially to those who prefer not to do their own comparison shopping. They also have after sales support which would be useful in the event of flight issues.

Asaptickets's Comment

Written on: 24/12/2023

Thank you so much for your review! It means a lot to us and we wish you safe travels.

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“Great service by Shubhang”

★★★★★

written by MacBam on 22/12/2023

Shubhang covered all the bases according to my preferences. Offered several customized alternatives and kept the price tag low.

Asaptickets's Response to MacBam's Review

Written on: 22/12/2023

We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!

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“The best deal”

★★★★★

written by Butlertn1957 on 29/11/2023

I was treated with professionalism and respect and I will always use ASAP I am planning to go again to the Philippines before the year ends in 2024

Asaptickets's Comment

Written on: 29/11/2023

We are happy that you are satisfied with our products and services.Thank You.

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“Tough travel planning made easier”

★★★★★

written by Morganff201 on 28/11/2023

Scheduling a trip over the Christmas holiday at the end of November with restricted travel times and dates at the best cost available is a tough task. The agent was very helpful in working out lower cost options. Suggested changing airports to reduce the cost.

Asaptickets's Comment

Written on: 29/11/2023

We are so glad you've been satisfied with our agent's great assistance! Thank you very much for sharing it with us!

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“My agent(west) was a pleasure and very helpful”

★★★★★

written by 1990Daugherty on 26/11/2023

She gave me all the information I needed and made me comfortable

Asaptickets's Comment

Written on: 26/11/2023

Dear Customer, Thank you for your feedback! We're delighted to hear that our agent provided you with all the information you needed and made you feel comfortable. If you have any more questions or require further assistance, feel free to reach out. We appreciate your positive review!

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Asaptickets's Comment

Written on: 27/11/2023

We are happy when our customers are satisfied,Thank you.

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“I can understand how ASAP has a decent overall review...”

★☆☆☆☆

written by wattruler on 21/11/2023

I can understand how ASAP has a decent overall review score. I suppose if nothing at all goes wrong and their lack of customer service doesn't come up, they do provide some pretty cheap prices. But if something goes wrong, first you will find out that the "travel insurance" that you paid about $150 per ticket for is not really insurance but some contrived BS that is completely useless called "travel care service." I bought 4 expensive tickets. 2 ended up not being used. 1 due to illness and 1 that was my fault but they have come up with every excuse not to help me get, at least, a partial refund. DO NOT USE ASAP Tickets.

Asaptickets's Response to wattruler's Review

Written on: 24/11/2023

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID:276034
Please email this ID to us.
with your booking confirmation number, and we will get in touch with you.

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Wattruler's reply to Asaptickets's Comment

Written on: 11/12/2023

Hello, I appreciate your attempt to help. ID 276034
The 4 of us planned a trip from the US to Bali. Myself, my wife and middle son flying in and out of Dallas and my youngest son flying in and out of Phoenix. PXHXQF was for my son who was living in Phoenix at the time of booking. He moved to LA and ASAP wanted over $500 to change. Even though I had flight insurance, or so I thought. So I went to China Air and rearranged for about $180. I guess that ruined my chance for refund when he got sick and couldn't fly. As for PZDXLD for me, my wife, and my other, I got denied boarding because my passport only had 5.5 months to expiration. I ended up spending another $2500 for 1 ticket 2 days later (yes I got a new passport right away). Supposedly someone is working on refunds or partial refund but I am not hopeful. Why do you sell flight insurance and then not help. So far customer service for my problem(s) have been abysmal.

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Wattruler's reply to Asaptickets's Comment

Written on: 11/12/2023

I just saw that 258 people have read my review on sitejabber. And I haven't really even started. 276034

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Asaptickets's reply to Wattruler's Comment

Written on: 13/12/2023

Please email this ID 276034 to us with your booking confirmation number, and we will get in touch with you.

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Asaptickets's reply to Wattruler's Comment

Written on: 18/12/2023

Please email this ID 276034 to us with your booking confirmation number, and we will get in touch with you.

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Skylux's Response to wattruler's Review

Written on: 25/11/2023

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had such a bad experience. It is our goal to deliver the highest quality of service to all of our customers, so we would love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 276234
Please email this ID to us.
with your booking confirmation number, and we will get in touch with you.

Thank you in advance.

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Wattruler's reply to Skylux's Comment

Written on: 11/12/2023

I just saw that 258 people have read my review on sitejabber. And I haven't really even started. 276234

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“Best service. Knows how to listen to clients and after...”

★★★★★

written by svPreston46 on 19/11/2023

Best service. Knows how to listen to clients and after the best fare for the required date and location.

Asaptickets's Comment

Written on: 19/11/2023

Thanks so much for sharing your experience with us!

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“First class service”

★★★★★

written by lee19k24 on 18/11/2023

After finding me a ticket for round trip excursion, I put the brakes on because arrival time  she didn't mind she found me two other flights then I had to hang up and get her to call me back to continue on with reservations. After what seemed like days she finally found me what I needed. She was pleasant and professional and I appreciate her time.

Asaptickets's Response to lee19k24's Review

Written on: 20/11/2023

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

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“Efficient and Knowledgable”

★★★★★

written by 257Greene on 18/11/2023

Horace was great to work with booking my flight! He was efficient and provided options with no problem.

Asaptickets's Comment

Written on: 19/11/2023

We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback !

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“Excellent customer service”

★★★★★

written by 375Blair on 16/11/2023

Wilfox helped me reschedule my Daughters Domestic flight in the Philippines. He is very knowledgeable with the process and accommodating. My request was done fast and he is very fun to work with.

Asaptickets's Comment

Written on: 16/11/2023

We are glad that our agent Wilfox was able to meet your expectations. Thank you so much for your positive feedback !

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“Great Experience”

★★★★★

written by Kiley1963 on 11/11/2023

I called and spoke with Panda. He was very friendly and professional. He really helped me figure out the International flights situation. I wouldn't have done this as well on my own. I appreciated his input as to when and how to book.

Asaptickets's Comment

Written on: 12/11/2023

We are happy that Panda has provided you with such a wonderful experience.

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“Very professional ”

★★★★★

written by Giovannyj330 on 07/11/2023

Mcfly was pushy but professional I was buying first time with Mcfly and I got a good price I hope everything goes smoothly

Asaptickets's Comment

Written on: 07/11/2023

We are glad Mcfly has helped you with your trip and the services provided are appreciated.

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“The service is very good and I don't like to talk...”

★★★★★

written by Dallasw1965 on 06/11/2023

The service is very good and I don't like to talk about negative but when providing the service for allowing the customer to change the ticket it should be made known I don't want him is a fee that is paid for a one-time use only when it comes to changing your ticket. Once that one time changing your ticket that service protection goes away it does not exist anymore for your present ticket and baggage protection.

Asaptickets's Comment

Written on: 06/11/2023

We deeply regret the inconvenience you've experienced and apologize for the ordeal. To assist you efficiently, we kindly request that you send your booking confirmation number and associated email address to us, including the special ID: 272191 . This information will help us locate your record in our internal system and access all the details of your booking and previous interactions with our agent and customer support. We appreciate your cooperation in this matter. Thank you in advance.

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Asaptickets's Comment

Written on: 08/11/2023

Please send the special ID: 272191

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“do not use”

★☆☆☆☆

written by ...leila123... on 06/11/2023

I can see that it all seems like a 5 stars rating for the customer service of ASAP TRAVELS!!!!! Well…..not for me I barely gave ratings because of my hectic schedule at work but this time I will find time and sit with these zero star ratings to this Travel Agency. In the beginning when these travel agents called you about their tickets, they were extremely nice, well no offense but I told them after passing through many customer service over the phone and dealing with my concern for more than a hour, no considerations offered at all, AND NOT HAPPY WITH THEIR CUSTOMER SERVICE. I made my ticket reservations last March and planned to travel this November. I was pushed and never stopped encouraging me to purchase travel insurance with them that cost $298 for 2 people. I asked if for some reason I need to change my travel date, do I need to pay for that? I was told one time change will be waived, and I will have nothing to pay… for the second time I need to pay.I never buy insurance with a travel agent from the past just this time I always buy through my bank. Now, things happen, we had an emergency. I cannot travel this November because my husband is going through a brain surgery and I cannot leave him in that situation. I called ASAP Customer Service and asked if they could hold my ticket and will just CALL lthem when I have my dates of travel. Here comes the worst part, changing dates I will be charged for $130.00 CAD each and of course whatever the price difference of my new date of travel I am aware that I need to pay for that!!!! And again $298.00 CAD airline penalty(per person). THey can hold the ticket but me and my son needs to comeback on or before March 8, so lazy to explain to me why til March 8 only, since I’m too exhausted for everything I considered his other option to just cancel and refund the money with a total money lost of $894.00CAD!!!!! After I finished my conversation with this unfriendly CS guy, I called Sayonara, the travel agent that I reserved my flight with, and she was like why did they mention that we can only hold your ticket reservation til March? And I’m like I don't know you never mention that one to me when you were pushing me to go and consider your travel insurance with this so on and so forth benefit but it is actually a useless insurance!!! Then there you go. When she saw that I made the reservation in March she told me that it is valid for 1 year and she never told me that in the beginning!!! Also I purchased that travel insurance that she’s selling because all I know, incase of some emergencies like this, insurance will pay for the penalties in the airlines..but it is a BIG NO!!! If you guys will still consider purchasing your ticket with ASAP, NEVER EVER BUY THAT TRAVEL INSURANCE THAT THEY WERE SELLING THAT'S BULLSHIT!!! And USELESS!!! And they also ask for a complimentaryTIP. !!!! when you are paying the ticket at the end it won’t let you go through if you do not give a what they call “COMPLIMENTARY TIP” WITH THEIR SERVICES!!!! I will never ever use ASAP again And I will certainly tell all my friends and family to not purchase their ticket in this Travel Agency Ever!!!

Asaptickets's Response to ...leila123...'s Review

Written on: 07/11/2023

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 272389
Please email this ID at feedback [at] asaptickets [dot] com
with your booking confirmation number, and we will get in touch with you.

Thank you in advance.

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“Excellent service indeed”

★★★★★

written by Jesuso378 on 31/10/2023

His customer service was outstanding. Made my day very easy. Thank you I will tell my family and friends the same.

Asaptickets's Comment

Written on: 31/10/2023

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

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“excellent ”

★★★★★

written by Angelica431 on 26/10/2023

consistent friendly service from Spark

Asaptickets's Comment

Written on: 27/10/2023

Dear Customer, Thank you for your kind words. We are grateful for your feedback.

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“Thankyou very much always a good service”

★★★★★

written by wpParsons309 on 25/10/2023

The service was excellent Thankyou for making this easy and I look forward to more business in the future

Asaptickets's Comment

Written on: 25/10/2023

It's wonderful to know that you had an excellent experience with our service. We're excited about the possibilities that the future holds for us working together.

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Asaptickets's Comment

Written on: 25/10/2023

It's wonderful to know that you had an excellent experience with our service. We're excited about the possibilities that the future holds for us working together.

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“Awesome Service at the nick of time”

★★★★★

written by Kupsy on 22/10/2023

Looking for the cost effective ticket and route cost me many sleepless nights. Thanks to the Team for meeting my need with this Awesome Service.

Asaptickets's Response to Kupsy's Review

Written on: 30/10/2023

We're delighted to hear that our service was able to meet your needs and provide you with a cost-effective ticket and route. Your satisfaction is our priority, and we appreciate your kind words. If you ever require assistance again in the future, please don't hesitate to reach out. Safe travels!

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Our helpful community of likeminded people will be happy to answer any questions that you have.

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Asked by beishixu on 24th October 2023 Report this content
I resheduled a ticket. Can i cancel the ticket? How much fee

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Asked by Monagillespie on 25th October 2021 Report this content
Is this company reputable?

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Asked by liana71 on 7th May 2018 Report this content
This is my first time I booked international airfare with asaptickets. I am wondering how long do we usually receive eticket from them after we paid? I paid on Friday and said the eticket is on the way but I haven’t received anything. I also haven’t heard any booking confirmation for hotel to stay during layovers (they gave me a hotel name and I agreed with it and haven’t heard anything). I know it only been a couple of day but since this is my first time, I am super nervous. I usually receive eticket soon after I paid with “real” agency. Please help

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Answers (1)
Report this content RainhaMom Written on: 08/05/2018
You should have heard something by now. I suggest three things: 1) Call your gent for an update. 2) Call the airline and check to see if you have a reservation on the flight you booked. 3) call your credit card company to see if the charge went through. ASAP has a different parent company name...cant remember what it is at the moment...and that company's name is the one that showed up on my credit card bill. In any case, I had no problems with them, and I had a very communicative agent who called me at every step , so I think your agent might be able to help allay your fears.
Asked by mattsauber on 22nd November 2017 Report this content
Do they provide invoice for buying tickets? I need it to get reimbursed.

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Answers (2)
Report this content RainhaMom Written on: 23/11/2017
I received the itinerary that showed the amount charged, an ITN confirmation number, and the date, as well as the usual itinerary info and airline confirmation number. The only thing I did not see was a breakdown of the charges and fees of the flight...just the total amount that I paid.
Report this content imaginationinplay Written on: 27/11/2017
ASAP TICKET SERVICES will provide reservations as well as confirmation of your charges to your credit card. Please note that they appear to be a network of reservation/sales for ticketing. My actual reservation confirmation as well as the amount charged came from a group called ITN or International Travel Network. This arrived by email and can easily be printed for your expense reporting. Example of data provided in addition to the actual flight Itinerary include: ITN Confirmation Number: XXXDNY Amount Charged: $831.66 Charge Breakdown: $646.66 to be charged by United Airlines + $185.00 to be charged by ITN Corp These additional charges charged by iTN, I believe may be their fees, additional charges for insurance or other taxes etc. This flight was several months ago, and I know it was a legitimate charge. A breakdown should be able to be sent to you if you ask. I believe this information, plus the itinerary on the email, would be acceptable by any business to allow proper reimbursement.
Asked by Bartwanyama on 9th June 2016 Report this content
How can I pay for my ticket - NBI to Phoenix, Az, in Nairobi? I don't have a credit/debit card. Kindly advise.

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Report this content Asaptickets Written on: 05/06/2017
Thank you for your question. You can also submit payment via an international wire transfer from Kenya. Please contact our live Sales agents for additional information. Thank you.
Asked by markiweiss49 on 14th October 2015 Report this content
Can I pay for the tickets using one of my savings account number? I don't have credit cards so I would like to pay for the tickets by using my savings account number when the time comes. Thank you.

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Report this content Asaptickets Written on: 05/06/2017
Thank you for your question. In the absence of a credit card, payment can be made by wire transfer or Pay Pal payment. Please contact a live Sales agent for additional information. Thank you.
Asked by omarr on 16th December 2014 Report this content
How much is the charge fee to an agent helping you to book a flight?

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Answers (1)
Report this content njeri Written on: 17/12/2014
There is no fee to book n they are very clear with questions so I like using Asap tickets
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