ASAP Tickets Services Reviews - www.asaptickets.com

★★★★☆
4.5 / 5
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★★★★★

“Samson was extremely accommodating and knowledgeable....”

Written on: 08/01/2021 by ernestoedwards (1 review written)

Samson was extremely accommodating and knowledgeable. I will book with ASAP Tickets as long as this agent works here… Read Full Review

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★★★★★

“ASAP Tickets”

Written on: 06/01/2021 by Alishav364 (1 review written)

Wonderful help in this difficult time. Agent worked hard to help me get what I was looking for… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 05/01/2021 by SP2021 (1 review written)

ASAPTicketsUK took £969 of my money for flights to the US in Dec 2019. The flights were for May2020 and were cancelled due to the pandemic. Since I told them I want a refund rather than rebook (to which all consumers are entitled, as the cancellation is out of their control), I've had nothing but hassle from ASAP who STILL haven't refunded me. I am in the UK, we are in yet another lockdown and won't be able to travel anytime soon, plus my work is very disrupted right now, so I would just like… Read Full Review

Asaptickets's Response to SP2021's Review

Written on: 21/01/2021

Dear customer, please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at feedback [at] asaptickets [dot] com. Thank you in advance!

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Sp2021's reply to Asaptickets's Comment

Written on: 21/01/2021

I will not be sending you any further information as I have now been in contact with your parent company, ITN and will communicate only with them.
I am aware you tried to get my review removed from Trustpilot by saying I am not a genuine customer, however I supplied them with evidence of my booking and it is now verified.
Perhaps if you treated your customers better, you wouldn't have negative reviews to try and get taken down.

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★★★★★

“Lovely service from ASAP”

Written on: 17/12/2020 by JenniferMoffit (2 reviews written)

I love this service! Agent was helpful and understanding to meet my needs. My warmest regards… Read Full Review

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★★★★★

“Great savings”

Written on: 07/12/2020 by Collier149 (1 review written)

I saved approx. $200 on my last booking with ASAP. I check prices online before booking and they always meet or beat the price. Particularly I would like to highlight and recommend agent Rufus, he is a gem… Read Full Review

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★★★★★

“Amazing flights”

Written on: 20/11/2020 by PattiM57 (1 review written)

Thanks to my flexibility and proficiency of my agent, I got an amazing flight deal. She found a better deal for my outbound flight, I was able to save more $$. The service was professional and caring all the way… Read Full Review

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★★★★★

“Top notch service!”

Written on: 09/11/2020 by Devine1991 (1 review written)

The best attention and care I've encountered. ASAP Agents are top notch in customer service. Will absolutely return to buy more flights and recommend to others who travel… Read Full Review

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★★★★★

“Kind and helpful agents”

Written on: 04/11/2020 by RalphRiley67 (1 review written)

Extremely accommodating travel agency! I've worked with several agents and all were kind and helpful… Read Full Review

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★★★★★

“My refund has finally been processed successfully....”

Written on: 03/11/2020 by AshlynHayden (1 review written)

My refund has finally been processed successfully. More power to ASAPtickets!… Read Full Review

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★★★★★

“Agent Sano is the best!”

Written on: 30/10/2020 by Zimmerman424 (1 review written)

I booked my flights with agent Sano and he made an excellent first impression about ASAP tickets. He was so patient with explaining all of the flight details and guidelines, it made me feel comfortable about my booking… Read Full Review

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★☆☆☆☆

“STAY AWAY!!!”

Written on: 29/10/2020 by Dobson235 (1 review written)

Worst Business practice and Customer Service Ever! Booked a round trip flight to Barcelona. The flight was cancelled due to Covid. The airlines returned the money to the company but they do not want to return the money to the customer. Calling and trying to resolve for months now... hours on the phone, dropped, switched, no pick ups. In the beginning, they sent me a refund form which I filled out. They were going to charge 75.00 to cancel. Which I didn't want to pay but agreed to it. Never… Read Full Review

Asaptickets's Comment

Written on: 30/10/2020

Dear Customer, please help us to locate your travel request by sending your Booking Confirmation Number and associated email address to us with the reference to the Review Number #14118323. Thank you in advance!

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★★★★★

“ASAP refund”

Written on: 27/10/2020 by 187McIntosh (1 review written)

Wonderful assistance in completing my refund related to canceled flights due to Covid-19. Thank you ASAP… Read Full Review

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★★★★★

“Painless flight exchange process”

Written on: 23/10/2020 by Curtis24 (1 review written)

The booking and flight exchange processes were simple and transparent. Will return to book more flights with ASAP for my regular UK-US trips… Read Full Review

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★★★★★

“The best!”

Written on: 21/10/2020 by AshleyRR (1 review written)

Sansa at asaptickets is highly commendable. She got me a convenient last minute flight to USA. Sansa is the best travel agent I've worked with in 20 years of travelling… Read Full Review

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★☆☆☆☆

“Despicable Customer Service”

Written on: 21/10/2020 by Buzzson (1 review written)

I have been waiting 6 months for a refund from a cancelled flight last April. Numerous calls to SAS have resulted in promises which have not been met. I would have thought that being Scandinavian the company would provide stellar service. That is not the case. I will never again fly on this airline, and have advised my friends and colleagues to avoid it at all costs. A HUGE disappointment! … Read Full Review

Asaptickets's Response to Buzzson's Review

Written on: 21/10/2020

Dear customer, we understand the importance of your issue. Please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at feedback [at] asaptickets [dot] com. Thank you in advance!

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★★★★★

“Great company and affordable tickets”

Written on: 20/10/2020 by MonicaJR (1 review written)

I've booked economy tickets with ASAP tickets twice. They offered variety of flight deals to choose from and prices were totally acceptable for me. For business class flight bookings I am using another company, but at times when I just need an affordable economy class ticket, ASAP tickets is a perfect option… Read Full Review

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★☆☆☆☆

“Flight cancelled due to COVID 19 and ticket not refunded”

Written on: 19/10/2020 by 311Kenny (1 review written)

I booked a fight about July 5 for a flight from Atlanta GA to Manila Philippines on August 1. The Philippines government restricted non citizen/resident from entering the country effect Aug 1. ASAP sent me a cryptic message asking me to confirm the change to my itinerary. Since I did not change I ignored the email. I called to confirm my reservation about July 22 and I was told my flight had cancelled. They will not refund the ticket… Read Full Review

Asaptickets's Comment

Written on: 20/10/2020

Dear customer, we understand the importance of your issue. Please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at feedback [at] asaptickets [dot] com. Thank you in advance!

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Mcampbell1405's Comment

Written on: 20/10/2020

I heard that I can travel after the government lockdown on August 1. I tried to use this ticket as a voucher to pay for the second ticket. You would not allow me to do that. I paid full fare for the second ticket which it turned out I could not use due to the government restating the restrictions. Although I paid for insurance on that ticket you also will not refund that money. You told me there would be a $250 penalty. I agreed to that but then you required me to pay the $250 before hand. That will be another review.

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★★★★★

“ASAP Tickets”

Written on: 14/10/2020 by AnnaBT (1 review written)

ASAP Tickets is a trustworthy company. They've proved their reliability during this tough time, when other companies are taking the advantage of this crisis. I won't use any other company for travel… Read Full Review

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★★★★★

“Canceled flights / exchange”

Written on: 14/10/2020 by JCallaghan (2 reviews written)

I am satisfied how Asap Tickets dealt with my flights problem. After the departure flight was cancelled twice, I was afraid to lose my tickets. Asap Tickets re-booked my flights. I pray that there won't be any more cancelations because of the pandemic… Read Full Review

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★☆☆☆☆

“They don't care about the customer ”

Written on: 13/10/2020 by joMcLaughlin424 (1 review written)

I have had Nothing got a bag experience with this company I recently bought a ticket to the Philippines back in November of 2019 I had trouble with them honoring my flight to the Philippines so I ended up taking a different flight to my destinationSo now I'm here in the Philippines it is now October and I have tried to use my flight several different times I've even had to pay additional money to use my flight but with everything going on with the cove at 19 virus my flight have continued to be… Read Full Review

Asaptickets's Comment

Written on: 13/10/2020

Dear Customer, please help us to locate your travel request by sending your Booking Confirmation Number and associated email address to us with the reference to the Review Number #14115679. Thank you in advance!

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