I was trying to track an order down from Bella Bathroom that had already been delayed by over 5 weeks. The lady at the phone was extremely rude and arrogant and gave me totally useless explanation. Be prepared to wait a long time for your order

Croydex Alaska Double White Bathroom Cabinet. This product was delivered to me last week (July 2012). The Bella Bathrooms terms and conditions force you to check the product on delivery and sign it is in good shape. If you sign that it is in good shape, no matter what fault the product has already or will develop without your contribution, you cannot return it back! Although I checked the product on delivery, I haven’t seen a crack in the wood at the back of the cabinet, either because I haven’t checked thoroughly enough, or because the crack was not there. A few days after delivery my handyman came to install it but after careful consideration, decided not to fit it on the wall, because the product is extremely heavy (about 15 KG) and the walls would not support such a weight, especially with the frequent opening of the 2 massively heavy mirrored doors, in time. The company’s website by the way has no mentioning of how heavy the cabinet is, so you have no clue how heavy it is before it gets delivered to you. Because of the cabinet weight we wanted to return the product back. However this is impossible, the company refuses, because we have signed on receipt that is has no issue. We have not even moved the cabinet from one place to another, and the cabinet is still in its packaging, so it couldn’t have been us who produced the crack: either the product had the crack before delivery, or the transportation produced the crack, or the crack happened since the delivery, without us touching the product ! Either way, this is a manufacturing issue, whose cost now WE have to support rather than the company. The way the company force their customers to sign on delivery that the product has no fault it’s appalling and we can only see it as a bad company strategy to sell more and make dishonest money when they know that the quality of their products is not right. On the company’s website for this product (or any other product) the company LIES by saying: “In the unlikely event you are not happy with your purchases we offer a 7 Day Money Back Guarantee.” They offer a 7 days grace period if you change your mind, if the product has no fault. IF THE PRODUCT HAS A FAULT, the email you receive ONCE YOU PAID, tells you “All returned faulty goods are tested by the manufacturer, and if the item is NOT faulty the product value will be refunded minus the cost of the testing process.”. Which means that if the product IS faulty there are no terms and conditions that help you get your money back. I recommend you do not buy this product or any other product with this company. Once you do, it seems impossible to get reimbursed if there is an issue with it.

ordered a shower pump 3 oclok on a monday, arrived the next morning, well packaged and ready to install. Great product too, replaced the same one that was about 10 year old. Would definitely recommend the nice customer service people who helped me pick out the right one, and the cheapest one! good honest service and the cheapest prices online as well. Wouldn't hesitate recommending or using again.

Ordered ladder towel rail and shower unit. Towel rail arrived damaged. Complained. I was sent another rail only to find that the fixing threads had been brazed over. I complained. I was told that it was not their fault and that the manufactures should deal with the issue. I pointed out their obligations under Sale of Goods Act and was told that I would have another rail within a week but would have to liaise with the manufacturers myself. (They were great!). I discovered that I had the wrong valves but when I asked to swap them was told that they would have to receive the old ones back before they would dispatched the replacement. I pointed out the delay caused by them and told them that I needed to fit the rail and even offered to pay but my offer to pay was refuse. Shaun, the Customer Services Manager, was the most unhelpful person I have ever dealt with. No matter how many times I asked to speak to his boss I ended up talking to him. He displayed no common sense and seemed to go out of his way to be obstructive. (I bought the correct valves from B & Q) If you deal with this supplier you take a chance, if you get Shaun you are courting disaster. (The shower unit was OK)

After placing an order on the telephone then was sent terms & conditions after reading them decided that I wouldn't be able to unload the pallet on my own or be able to check everything thoroughly in 15 mins decided to cancel order. Would have been nice if this had been pointed out at point of sale on the phone.I was informed that a carriage charge of £34.90 would be payable to return goods which had never been off the lorry, cheap at the price I told Sean as the hassle of their terms & conditions would cost me more. Just received refund charged £70 carriage just spoke to Sean and the Manger said I had clearly been told £70 if that had been the case I wouldn't have raised the query!! Manager wouldn't budge she and her staff were right so where did I get the charge of £34.90? £70.00 would have stuck in my mind more plus I would have had to decide at time of cancellation re charge amount! Oh by the way £70.00 is not mentioned in their terms & conditions.Not impressed

Had ordered £2k worth of stuffs from them. On the delivery day, the delivery man used the pallets to transfer the goods only up to my doorstep. So no help from him at all. I was by myself so couldn't lift the goods into the house( there were some big and heavy products like shower panels and enclosures). I hv to call my builder to help at the end. At the end when we finished, the delivery refuse to take the pallet with him, which he has left it at my doorstep. I hv rang the customer service to complaint that I didn't order the pallet please take it away with them. However the sales person was unhelpful at all. At the end I hv to dispose it ourself which is quite annoying when you hv spent £2k and not getting the quality of the services. Never again shop at bathrooms!!!

Checked in advance and assured products in stock so Order placed 2nd December 2011. Money taken from card immediately. 5th December email received to say "Your Order Has Been Shipped". 6th December email received to say items out of stock until 12th December. I called THEM on 14th December only to be told that complete order would not ship until January. DEAL WITH THIS BUSINESS AT YOUR PERIL! A

I ordered six washbasin stands from this company and rang before making the order to make sure that they were holding stock and to confirm a delivery date. Once reassured I would receive the order within a couple of days I then made immediate payment and waiting for my order. The goods never arrived on the agreed day and so began the merry go round of numerous phone calls trying to chase up my order and continued broken promises on when they would arrive. Finally three weeks later they turned up only to find two of the units were slightly damaged. By this time I had lost the will to fight any longer, especially due to the poor communication and hours of making telephone calls just to hear the phone continually just ring with no answer. Would I use them again or recommend them? I think anyone can guess that answer. James Short

got my pump the next day after ordering it. Even a phone call telling me all about the delivery from a lovely lady from the customer service team. fast, efficient and reliable.

i was amazed when i went on the bella bathrooms site and hadnt come across it before. found some really cheap prices on exactly what i was looking for. The customer service was spot on. Got a confirmation email really quick and it got dispatched that same day. arrived the next, no problem at all. really friendly service, great delivery, great everything. an incredible range of stuff available, i would say there is probably something for everyone. Great quality stuff too and just looks wonderful in my bathroom. I will definitely use again for all my bathroom stuff in the future.

I would highly reccommend Bella to anyone, top quality goods/products and service, excellent communications and accurate delivery date.

I have never dealt with this company before but certainly will be doing so again in the future. The service was quick and efficient and delivery excellent.