Pluck Point www.pluckpoint.com

Pluck Point www.pluckpoint.com
★★★☆☆
3.5
64.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Pluck Point www.pluckpoint.com - Ask a question now

Media Gallery for Pluck Point www.pluckpoint.com

Refine your search

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

“Don't order from this company”

★☆☆☆☆

written by Kemp422 on 14/10/2017

Purchased Thomas Kent clock online from this company. Item not received, Pay Pal payment still pending, not answering phone or replying to emails. Contacted Pay Pal who inform me that I will have to wait 28 days from date of order to get money back into my account as the order is automatically cancelled then. Purchased clock from Red Candy instead and item received promptly with no hassle unlike Pluck Point!

Was this review helpful? 0 0

“Used item”

★☆☆☆☆

written by Douglaslg420 on 09/09/2017

Item was not new as stated, called 40 times no answer, they only contacted me after paypal got involved . Avoid

Was this review helpful? 0 0

“Customer service thats a joke”

★☆☆☆☆

written by Audiracer on 07/12/2015

Order placed and accepted for my nephews xmas present. 5 days later a curt unprofessional email saying no stock!!! Unbelievable 5 days to check their stock and a crappy email!!!!AVOID AVOID AVOID

Was this review helpful? 0 0

“Excellent service. Such a beautiful Anna doll. Hope...”

★★★★★

written by Alison89 on 27/03/2015

Excellent service. Such a beautiful Anna doll. Hope birthday girl will like it

Was this review helpful? 0 0

“Great value and pretty sturdy, only problem was the...”

★★★★☆

written by Jemma20 on 20/03/2015

Great value and pretty sturdy, only problem was the packaging was a bit loose and the contents where able to rattle about alot.

Was this review helpful? 0 0

“"Lost in transit" twice ”

★☆☆☆☆

written by Scout7 on 23/12/2014

I highly recommend avoiding this company. The customer service is appalling, contacting them is a nightmare and getting the item you have paid for is like getting blood out of a stone. I ordered a kidkraft kitchen in November and payment was taken on the 1st of December. However despite the delivery estimate being around 14 days the item still wasn't here 3 weeks later so I phoned the helpline and was told the courier had lost it and another would be dispatched and reach me within a few days. Again nothing arrived and when I tried phoning all I got was voice mail, I have left loads of messages none of which have been answered so I started emailing instead. I had to email them multiple times to get a single reply, but eventually I was assured that the item would reach me by christmas as it was a present. The day before Christmas Eve I receive another email telling me the item has again been lost in transit and won't reach me buy christmas. The kitchen cost over £130 and if I don't get it or a refund in the next 21 days I'm contacting trading standards. I wish I'd never ordered from them, I'm not sure I will ever get the item or a refund so beware.

Was this review helpful? 0 0

“Would not recommend!! ”

★☆☆☆☆

written by DamarionLyons410 on 17/12/2014

We ordered a kidkraft kitchen with PP over a month ago, delievery was meant to be 7-10 days! And still nothing's showed up. We finally managed to get hold of the company last week (after hours of trying) to be told another would be sent out and would be with us on Monday. It's now Wednesday and we still have nothing. It's a big lot of money to lose just before Xmas. And the kitchen was a main present for my daughter. We have emailed pp and phoned, left 3 messages and still heard nothing back!!!

Was this review helpful? 0 0

“shocking customer service ”

★☆☆☆☆

written by CeliaWelsh36 on 14/11/2014

dont believe their 'hassle free returns' I received a battered box that hadnt been wrapped in bubblewrap and they were rude, insisted that I bought and wrapped it in bubble wrap and carried on for so long they said it was too late to return it for a refund. Shocking customer service

Was this review helpful? 0 0

“Hopeless customer service”

★☆☆☆☆

written by noom on 12/11/2014

Went to PP because of low price. Wish I hadn't! Item was not what I expected (not their fault). However, the item developed a fault. After confirming that I could, I returned it at my own cost. After a long wait found that they didn't believe that it was faulty and only agreed to repay half of the amount I paid. Although I did manage to talk to the manager I got nowhere and was stonewalled. Despite many, many tries I cannot talk to anyone who can make a decision (if indeed I ever get past the automated response). I am left without a vacuum cleaner and £ 150 out of pocket. This is a hopeless and poorly run organisation who, effectively steals your money. The price was good but you have to hope you don't have a problem or you may find you are stuck with the item. I certainly wouldn't buy anything from them again. Next stop - trading standards! D

Was this review helpful? 0 0

“AVOID”

★☆☆☆☆

written by JANEVANS02 on 25/08/2014

Purchased Igloo Maxcold 62 Island Breeze Cooler Box and got slow delivery, badly packed so damaged on arrival I contacted them by email sent them photos of damage at their request eventually was met with rude response and refusal to replace item with undamaged one only offered a refund but I wanted the item advertised in the condition and price stated and having read other reviews people who had returned items for refund had trouble getting their money back. Have checked reviews since my purchase and discover many people have had the same rude response about their purchases. Having written a review on Trust Pilot they placed a response to my review saying "We offered you Free of charge collection and full refund on an item, but you was after discount / compensation which we do not offer" I replied saying I did not want discount or compensation I wanted the item I paid for in perfect condition and as previous reviewers have stated they returned goods to you but had trouble getting their money back I did not want to end up with no cool box and no refund had you offered to replace the item with an undamaged one I would have accepted. Needless to say no response from them regarding providing item as advertised. AVOID THIS SELLER

Was this review helpful? 0 0

“ LOVE THIS COMPANY”

★★★★★

written by Richardstockbridge on 29/06/2014

I cannot rate Pluckpoint highly enough, I never have issues with them, totally great all round :)

Was this review helpful? 0 0

“Fast and convenient service.”

★★★★★

written by Donaldnewton1023 on 20/06/2014

Ordered on Monday, got my package on Wednesday, no fuss, no muss.

Was this review helpful? 0 0

“Great Service”

★★★★★

written by markdegenis on 09/06/2014

The web site is easy to navigate, I quickly located what I needed. The prices were great. The ordering process was painless and standard economy delivery was much faster than I expected.

Was this review helpful? 0 0

“very helpful”

★★★★★

written by Msnicola on 02/06/2014

I have used this website a number of times and few times products issues have happened by other companies but Pluck Point have been very helpful sort this out and even in the event of products from themselves they have been very helpful.

Was this review helpful? 0 0

“good value for money”

★★★★★

written by georgousg on 30/05/2014

I was able to purchase Keter Pecific Cool Bar that I could not find in any supermarket for the last few years. Easy to purchase, delivery really quickly and at a great prince.I am happy to have found Pluck Point! Brilliant

Was this review helpful? 0 0

“Totally UNrecommended”

★☆☆☆☆

written by Sethg399 on 27/05/2014

Didn't receive my item, had to send a total of 24 emails and 6 phone calls, of which only about 10% were answered. Total period needed to deal with them: 50 days. Steer well clear of ever ordering anything from them.

Was this review helpful? 0 0

“ Great Prices, Great Service”

★★★★★

written by annaedward70 on 21/05/2014

I recently ordered a Keter Pacific Cool Bar from this store. They responded quickly to all correspondence, delivered the item when they said they would and had the best prices I could find online. Can't think of a reason to shop anywhere else!

Was this review helpful? 0 0

“Product arrived as promised at very good value and...”

★★★★★

written by SeanNeill on 13/05/2014

Product arrived as promised at very good value and extremely promptly.

Was this review helpful? 0 0

“Recieved my keter pacific within 24hr of order....”

★★★★★

written by EmmaW90 on 09/05/2014

Recieved my keter pacific within 24hr of order. Excellent service and quality product at low price.

Was this review helpful? 0 0

“Awesome Work”

★★★★★

written by tomjere on 26/04/2014

I brought a Samsung 40 inch TV. I wouldn't hesitate to recommend this site. Price was excellent and delivery prompt. Many thanks.

Was this review helpful? 0 0

Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer

Our helpful community of likeminded people will be happy to answer any questions that you have.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

overview