We wanted a small campervan for touring and didn't want to spend a fortune. Lucky fit the bill and our experience was very positive. Keep in mind that part of the reason Lucky can keep prices low is that their vans are old. "Stuff" can happen to old cars. (New cars too, but not as often.) If that's not for you then look elsewhere (and pay much more). Fortunately we didn't have any problems at all with our van with some 345,000 km on it. Pickup in Auckland was fine, if a bit slow ... they were very busy that day. The van itself (the small one, a Crib) was a bit tired and creaky but ran fine. The only real flaw (and one we missed at pickup) was that the headlight lenses were dirty on the inside, making night driving harder than it needed to be. We hadn't planned much night driving anyway. The van ran fine and we put nearly 2000 km on it. The outfitting was fine; the cushions were clean if a bit old and stained (which is NOT the same thing as being dirty). One tip: bring a light sleeping bag and use it as a blanket, so that you can put the supplied duvet underneath you. The extra bit of padding makes a big difference. We drove the car fairly enthusiastically and the drive train and handling were fine. Drop-off in Christchurch was excellent. The staff there was very helpful and got us to the airport in time for a tight connection. A previous reviewer complaining about the staff must have been dealing with someone else. The staff also resolved a problem (serious rock damage to the windscreen that happened on the last day) very quickly and at much less expense than we had feared. If you want a shiny new campervan, pay more and go elsewhere. If you want to save money and don't mind a few creaks and stains on the carpet, Lucky should be your choice.

We rented a Lucky Cruiza in January of 2013 for 5 weeks. The pickup of the campervan was a pain. It took us half a day to get out of the office in Christchurch where we had to collect our own crockery, homewares, pots & pans etc from a dingy shed. The staff at the office was unprofessional, rude, inconsiderate and inhospitable. The campervans itself are all old Jucy vans. This means the set-up and layout of the campervan is OK, but they are not properly cleaned or maintained by Lucky. Aside from being dirty and having damages all over, some of the issues we had was a table that could not be set up in a stable way, front doors that did not close properly and bed panels that did not fit. We offered Lucky plenty of time and options to make amends; but basically we just had to deal with what we got. This is the product and service they provide because they are / claim to be the cheapest rental option in NZ. Cheap does not mean a broken, damaged and dirty product with rude service. There are a lot of rental companies in NZ; this one does not deserve your business. Spend your hard earned cash elsewhere.

Lucky Rentals provided the worst van hire experience of my life, they closed at 4pm before we got there to pick up our van despite us having booked a late check out (5.30pm!) and paying a $60 fee. All emergency contacts for them went to a message machine so we were forced to book a hotel for the evening, travel by taxi with our bags etc, huge pain and $250 (Accommodation in Christchurch is very difficult to get). We contacted Lucky Rentals via email that evening and they denied that we had booked a late pickup (despite it being in writing on our booking form and having the receipt for the $60 fee). They said the van would be waiting in the morning at their yard (another taxi across town). When we arrived the next morning at 9.30 am they had given our van away to another renter!!! We then had to sit in their office for 7 hours waiting for another van to be returned; no apology, no offer of help with alternate arrangments, nothing, they did not even offer us a cup of tea or anything despite us sitting there all day. I wasted 10% of my holiday sitting on the floor of their dirty office! When we finally got a van it was dirty, leaked exhaust fumes, had inadequate bedding and cooking equipment, the doors did not open from the inside, bald tyres and dodgy brakes, it was simply not safe. Suffice to say I would warn against hiring a vehicle from these people under any circumstance. We payed $140 a day for this low standard of dirty van and appalling service, wasted a entire day of our holiday waiting and a bunch of money, should be called UnLucky Rentals.

Lucky rentals was awesome! Cant say enough about the staff or the equipment. The whole experience was way more then I expected seeing as though Lucky targets the backpacking and budget traveler market. With their fully self-contained campers you have the ability to see the country your way instead of being locked into the tour bus system or public transportation routes. The camper had everything I needed and more. I was definitely stoked to have the raised ceiling van which was compact for driving but had enough headroom for the rainy days that had me spending most of the day in the camper cooking and waiting out the rain. You seriously get everything you need with these vans and you cant beat the price!

We were very happy with our Lucky Rentals van. We did our research and knew that they were not offering brand new vans, but we were pleasantly surprised with the friendly, informative staff and the value for money. Also the fact that we got a diesel van saved us heaps of money. We didn't have to buy anything extra for the van, all the basic living things were there, so we were able to spend all of our extra money on activities. Do not rent from Lucky if you want pure luxury and a brand new van, rent from them so you can get a backpacker van at super-cheap backpacker prices, and go have fun in New Zealand!

We did a couple of weeks around the Southern Island of New Zealand. The van its self was basic yes but the price was excellent. We had the Cruiza the only bad point is you cook outside which is fine but not when it rains. We had so much fun in our van. Recommend to everyone!

The staff in Christchurch were fantastic, they took the time to help me with my plans and gave me a huge amount of information about what was best to see and do. They were really helpful and friendly, and being that one of them was a backpacker who was just working for a couple of months, they knew what they were talking about. The van was basic (I knew it was older from the advertisements so wasn't expecting much) but it worked, it started every day and drove fine (not very fast on some of New Zealands big hills!) and everything was in the van. The bedding could have been a little thicker (there were some cold nights) but otherwise it was clean and worked. I will use them again next time, but I would also ask for a heater or maybe another blanket!! Thanks Guys! Dan.

Took a holiday around NZ in April 2012 and these guys had the best rates around so I decided to book with them. I understand they had just replaced a whole lot of campers (that is what they told me) so the vehicle I got was perfect. Easy to drive (auto) and a good amount of storage. It was better than expected considering how little it cost me - cheaper than a car! See you guys next time I am over and I will be spreading the word. Cheers.

I just wrote a long detailed description of my experience of how bad the cars from Lucky rentals are and how bad the customer service is. Unfortunately I erased it, and I don't want to write it sll again, but I can just say that I will never recommend the company to anyone. Only good thing is that it's cheaper than any other company, but there is no doubt that, if I should do the holiday again, I would rather pay more for a car that actually works well in another company than another one of Lucky's old cars. And I'm not one of those who complain about everything - actually I have never done a review like this before. In this case I just think that Lucky rentals was so bad that I have to strongly recommend people to find another company.