Citrus Holidays www.citrusholidays.co.uk

★★★★★
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“Fabulous south India tour”

★★★★★

written by Karenrhodes1970 on 08/10/2019

My friend and I had a great time, the driver was very accommodating and nothing was a problem so the tour was tailor made to our requirements. The people we met along the way were really lovely. Highly recommend this tour, do take warm clothes for some of the tour can be very cold and to be honest we were not at all impressed with the jeep safari as we saw nothing and were asked to walk most of the way over rough and steep terrain!! Could have happily given that a miss, on the whole though a really good holiday.

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“Amazing Kerala”

★★★★★

written by on 02/10/2019

I am from Kerala but it was my husband's first trip to India so I wanted something that would give him the best first experience. Citrus Holidays packaging of the holiday was great but our driver Arun was the icing on the cake!! He made the whole experience excellent - Arun is extremely professional, attentive and very knowledgeable.  Nothing was too much trouble for Arun and he went out of his way to ensure every day was made enjoyable by checking in with us what we wanted from the day.  The journeys from each destination was very long, something that I hadn't fully considered, so we found them tiring so next time I would book longer at each destination so more time to unwind. The only disappointing hotel was the Hotel in Kochi (CGH Earth Hotel). This was our first hotel and unfortunately did not give you the feel of Kerala or its beauty. The food was not to the standard I would have expected for Kerala. The House Boat is a definite must when visiting Kerala - we loved this!! Our favourite hotel was the final one in Poovar - Isola Di Cocco. Definitely more than a 3 Star hotel. The food was outstanding, the service was outstanding and the hotel surroundings beautiful! So to sum up, we had a fantastic time and the trip was made very special by Arun!! Thank you Arun for all your help. The Keralan people are so friendly and very helpful.

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“Fabulous Kerala Trip”

★★★★★

written by MSCuk on 02/10/2019

Never having been on a Solo group guided tour before I was a bit apprehensive but have been delighted with this holiday of a lifetime. Meeting my guide at Kochi Airport I was surprised to learn I was in a group of 1 but in a very short time it felt as if I was being shown round by a friend. Nothing was too much trouble - realising I was interested in Photography he sought a warden in the National Park who showed us where the wild elephant were and I managed to take some pictures. In Thekkady he organised the tickets for the Kathakali show and we arrived early and he arranged with actors that I could photograph them before the performance getting into their elaborate costumes. Everything went smoothly - all of the events as advertised with my guide on hand to make sure that any questions were answered and that I was being looked after. All of the hotels were very good to excellent. Be aware that in India you will always be asked for feedback- they ALWAYS want to know if they need to improve. As an example, 1 meal in 1 hotel was not quite to my liking and I left most of it but didn’t feel I needed to make a complaint. The manager of the restaurant reported that I had not eaten my meal and the following morning the General Manager of the hotel stopped me and apologised and asked what they had to do to improve. The houseboat trip was really relaxing - the food on board was excellent and they try to feed you until you burst! My trip finished in Poovar at the Isla da Cocca hotel and Ayurveda centre which is tremendous. In summary a very well organised trip guided by a skilled professional in my guide and highly recommended.

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“Incredible experience and a perfect holiday!”

★★★★★

written by Issilindsay on 01/10/2019

First time holidaying on my own and I was really quite anxious about it! Had been recommended Citrus travel and I was not disappointed. The hotels and food were fabulous; particular highlights were the houseboat cruise through the backwaters and the Ayurvedic resort, Isola di Cocos in Poovar. Citrus travel seem to have thought of everything when putting together the holiday ( 10 day single traveller experience in Kerala). I did extend this with a 4 day trip to Goa. I was looked after very well and transfer to Goa was very smooth too. Citrus were very keen to have feedback and were very responsive. It was a perfect holiday and I have no hesitation in recommending them to others.

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“A great holiday and more in the pipeline ”

★★★★★

written by rhBurgess10 on 01/10/2019

A group of us travelled with Citrus to Kerala after a recommendation and they didn’t disappoint. The telephone staff were always very helpful and nothing is too much trouble. It was an organised tour with a driver around Kerala, which was fantastic. Everything ran smoothly, the accommodation and activities were excellent. I have asked Citrus to organise my next trip to China, it has been tailor-made to cover the itinerary we want and they have suggested several extra activities on the way which were not offered on any other tours we investigated. Several of my friends have taken Citrus holidays on my recommendation and they have not been disappointed.

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“Sublime and luxurious”

★★★★★

written by on 16/09/2019

We have just returned from a trip to Kerala in early September organised by Citrus Holidays. Every single aspect of the trip was excellent and amazingly good value. The pre-holiday admin was smooth, efficient and well organised and staff responded promptly and helpfully to last minute changes. The tour itself was excellent - could not have asked for better. There was lots of variety within the tour, and the hotels we stayed in were more luxurious, hospitable and welcoming than we have ever experienced. We felt we were in very safe hands with our personal driver, who was informative and very patient with us. Our amazing on-the-ground local coordinator rearranged our tour several times at an hour's notice to accommodate our changing needs and was unfailingly polite even though we caused him a lot of extra work. Every person we met associated with Citrus was extremely polite, helpful, and courteous.

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“Amazing stay at the Mar Hotel Alimuri”

★★★★★

written by NLJames on 11/09/2019

We booked the Mar Hotel Alimuri in Sorrento through Citrus Holidays and had an amazing time. Thery handled our needs perfectly and everything ran smoothly. Our stay at the Alimuri didn't disappoint. It helped that the weather was superb but everything else helped to make it a five star week. The staff are friendly and accommodating, (I cannot thank them enough) we wanted for nothing! We were given bottles of wine or prosecco with dinner and lunch not just a glass and were never made to feel as if asking for what we wanted was out of their reach. The bar was well stocked with name brand drinks and the food was amazing at every sitting. Barbecue some nights, fresh pizza daily, amazing fish and a huge selection of salad and acompanyments. Ice cream on tap as well as snacks through there day. The room was bright and clean with an amazing view of the glistening Mediterranean. Sunset watching every night and 'albeit slightly cheesy' entertainment once the sun had gone down. A Bus leaves regularly to take you into Sorento Town and takes about 15 minutes. We dint use the SPA (there was no need) but it did look inviting...

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“AVOID CITRUS HOLIDAYS - DON'T TRUST THEM!”

★☆☆☆☆

written by Howeiq115 on 05/08/2019

AVOID CITRUS HOLIDAYS - DON'T TRUST THEM! The Package Travel, Package Holidays and Package Tours Regulations 1992 The Package Travel and Linked Travel Arrangements Regulations 2018 I made a booking to stay with Citrus Holidays from 10 / 05 / 2019 to 23 / 05 / 2019 at Dubai, Kuala Lumpur, Singapore and Bali. However, I have found my booking unsatisfactory. I have just returned from the above holiday with my wife, aspects of which were most disappointing. The holiday did not go to plan. Please find below a list of our complaints: 1) The travel documents arrived late with some detail’s incorrect pre-travel instead of your stated within 30 days which had clearly lapsed. We had to contact you ourselves to send out the full itinerary, in the first place and then again to request a revised schedule as some important details of our trip were incorrect. 2) There was no shuttle sky bus from Dubai airport on our arrival to our destination Grandeur hotel as we were told by Citrus Holidays. Therefore, we had to work out alternative suitable travel instead which took important enjoyment time out of our tight schedule. 3) There was no transfer post immigration into Singapore (see detailed email of 15 May) which cost us extra taxi fare of $41.91 Singapore dollars. This does not include any consequential losses plus of loss of enjoyment of some 5 hours and a late meal. We contacted Citrus Holidays by email on 15 May 2019 but note that no taxi cost has been paid into our credit card account as was promised let alone any consequential losses plus of loss of enjoyment of some 5 hours and a late meal upon our return from holiday. Dubai loss of enjoyment and inconvenience £20.00 Singapore taxi $41.91 (approx. £24 todays rate) out-of-pocket expenses, inconvenience and disappointment Singapore loss of enjoyment and disappointment £100.00. This was not rectified, even after I asked for a resolution while I was staying there. Under The Package Travel and Linked Travel Arrangements Regulations 2018, I am due compensation as the holiday fell short of the description I was provided when I booked the holiday, and it wasn't up to reasonable standards. I am also entitled to claim for my out-of-pocket-expenses at a total of £ 24.00 Taxi fare to hotel. As Citrus Holidays failed to provide us with the holiday we booked, we are seeking £144 compensation itemised as above from them for the problems we encountered, and for the distress and disappointment we suffered as a result. To date we only received the taxi fare but not heard from them despite their letter stating and promising they would contact us with a full written response within 28 days of the formal complaint being lodged. During our trip, we met with other parties who also had had booked with Citrus Holidays and they too had similar issues with them. They find you cheaper hotels but you have to factor in transfer costs. They are only ATOL registered but not ABTA registered hence no arbritration via ABTA should you need to contact them and so we had no such option. If they were ABTA registered we would have a formal written reply within 28 days before involving ABTA. Please be ware of this as we certainly would not be booking with them any more. Once they take your money they have no regard to when this go wrong.

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“Wonderful holiday ”

★★★★★

written by Cristian401 on 14/07/2019

Fantastic holiday from start to finish made special by our driver Badu Edapally he was so professional, friendly and kind. He showed us so many things and was a very safe driver if we return to India we would request him as a driver again. The hotels food excursions were very good it was a pity we had to come home could have stayed longer. Thanks to Citrus Travel for providing a good holiday at a great price

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“Amazing Kerala”

★★★★★

written by Coopertrooper82 on 27/06/2019

I travelled on the Keralan Odyssey in April 2019 and I have to say, it surpassed all my expectations! Right from when I landed in India, I was taken care of every step of the way and the courtesy of the driver and organisation with the hotels was faultless. The quality of the accommodations and the way the trip was structured was extremely impressive. From the port town of Kochi, up into the tea plantations, over to the jungle and then the houseboat, finishing on the beach, the entire trip just had the right 'balance.' It was the trip of a lifetime and I would not hesitate to recommend it to anyone. Thank you Citrus!

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“Woman Solo travelling in Kerala”

★★★★☆

written by Kendrab38 on 12/06/2019

Travelling alone but was really well looked after by citrus and all their partner providers and my driver - from hotels - isocar de cocca - poovar Island and casino in cochin particularly. Great guide in Fort cochin and cookery course was fabulous. Other highlights, up in the mountains around Munnar, the houseboat stay at Alleppy. Check when you book and clarify if you will be touring with a group/the same people all, some or none of the time. I was on my own pretty much the whole holiday which I hadn't expected and although it was still amazing I might have rethought the trip had I known in advance. Felt was somewhat misled when I booked...coukd have been as end of season but woukd have been nice to know at booking stage. Overall I would use citrus again in future tho.

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“South India tour”

★★★★★

written by Warehamkp on 08/06/2019

Having already been on the golden triangle tour some years ago this itinery seems too good to be true. It ticked all the boxes for us and was nothing short of amazing We were greeted at the airport by our driver he had a bright cheerful attitude which was welcome after a long flight there was nothing that was too much trouble and he is certainly a good emissary for the company The hotels were of a good standard and meals were varied If anyone reading this is unsure about India don't be we met with friendly face wherever we went As far as the negatives are concerned the itinerary was wanting We could no get off a plane at 16.15 and be admiring a palace at 16.00 To wrap in up I would recommend this trip to any of my friends. well done to all the people who had an input in our very special holiday

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“Amazing ”

★★★★★

written by JeanIbbotson on 08/06/2019

We were originally booked to go to Sri Lanka but because of the bombings we were advised by the Home Office not to go. We decided on the southern India trip as an alternative and of course we were a little apprehensive as it hadn’t been our first choice. Our trip was amazing. Full on every day with a good mix of activities Too many to mention. The hotels were of a good standard with buffet style breakfast and dinner. We had an air-conditioned car with driver for the two of us. Our driver Kannan was a lovely courteous young man who was not only a considerate driver but was also very helpful with local knowledge or getting us anything we needed. Because the Visa lasts a year we will certainly Be returning to India in the near future. The holiday was good value for money and I would highly recommend it to anyone.

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“Southern India Tour with Citrus - Amazing ”

★★★★★

written by Nuahsewod on 29/05/2019

I have just returned from the Southern India tour and I am still in a bit of a daze as it was so magical. I can’t believe all of the things that we did in those 15 days. Our driver Nishan was amazing - there were 4 of us in the car - he looked after us really well - nothing was too much trouble for him and he provided some really useful local knowledge on many occasions. The car was air conditioned and it provided a welcome haven whenever we returned from a palace, temple or gardens. We stayed in a rain forest for a few days which was amazing - saw elephants in the wild, birds snakes frogs and some amazing insects all with the help of a naturalist who provided the in- depth knowledge. The hotel accommodation and food was of a high standard and none of us suffered any problems throughout the whole tour. The overnight stay in the boat was a particular highlight - the food in particular was yummy. Overall an amazing tour - unbelievable value for money and thoroughly recommended.

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“Southern India with Citrus”

★★★★★

written by pbotting on 24/05/2019

The Southern India Explorer Tour With Private Chauffeur We have recently returned from an amazing holiday taking in many of the sights and sounds that make southern India such an endearing place to visit. The quality of tours, we have discovered, can vary a great deal. In the past, enjoyment has suffered from large group sizes as companies attempt to secure bigger profits. Not so with Citrus! How refreshing to be the only two on the tour and to feel and be treated like royalty. We were met by our driver at the airport and embarked on our two week journey into southern India. This tour completely surpassed our expectations and afforded us what can best be described as genuine ‘wow factor’. We experienced the smallest tour group ever! It’s just you, your driver, the open road and a full itinerary designed to fill your senses with the country and the life of her welcoming and friendly people. In a crowded market this raises the experience well above others and for the price is a stroke of genius from Citrus! As the driver is your companion for much of the trip Citrus must select the best staff to take on the responsibility for ensuring success. Here Citrus seem to have got the recipe right too. Our driver, Sreekanth, was friendly, courteous, extremely attentive and very helpful. He was thoughtful and caring in the way he sought to get the best experience for us even including great photo opportunities. When we spotted an elephant taking a break on its journey he didn’t hesitate to stop so we could indulge ourselves with unique photos and special memories to treasure. He was knowledgeable, keen to point out interesting features and always happy to answer our questions which helped us to appreciate life in India and enhance our enjoyment of the holiday. The car was comfortable and cool helping to make the miles melt away between destinations ensuring we arrived keen to explore the next stage in our adventure. The hotels were chosen with care to provide good food, quality of comfort and at Ooty an amazing hilltop view. Staff at each hotel throughout our whole journey were very friendly, helpful and keen to make our stay a pleasant experience. Citrus Holidays are to be congratulated on their meticulous planning and flawless organisation. The itinerary was brilliantly put together to ensure a wide variety of different experiences guaranteed to make lasting memories. In one holiday you are able to marvel at palaces, go hunting for tree frogs at night, bird watch, sleep on a floating home and take in the atmosphere of a cultural show. There is undoubtedly something to enthrall everyone on this trip. This was our first time of booking with Citrus and we are now keen to explore more destinations. Thank you Citrus for a job well done!

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“Happy Days in Kerala”

★★★★★

written by christopherrees on 01/05/2019

So well organised,all done with a few e mails and phone calls.Excellent timed outbound night flight and return to uk at 5p.m made the the two heavy weather elements all to easy . Like in the movies , at arrivals seeing your name instantly in your Chauffeurs hands on a handwritten name board . Our man was fantastic,young and handsome, well spoken and everyday smartly turned out.a safe driver , in a country where the Highway Code has yet to be written. Excellent hotels, food ,rooms and service very good from start to finish.A road trip offering sights,sounds and smells to create memories forever. The highlight was the houseboat trip, so detached from our UK world. Time slowed down,long minutes,time to reflect and appreciate the moment.A lady washing her family’s laundry in the river,boys fishing,splashing and happy faces .kids being kids . Simply a great experience.

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“Citrus Kerelan holiday, so good we did it twice !”

★★★★★

written by karenstuartwood on 27/04/2019

I took my grown up daughter on the Citrus holiday to Kerela. I'd been to North India but wanted to experience the south. It was the most brilliant fortnight. Citrus had everything planned to the smallest detail and each hotel we stayed at was very good quality and gave us a picture of a different area of this beautiful state. We fell in love with our driver, Sreekanth, his driving was faultless and he was so attentive we felt like royalty. He did much more than he was employed to do, he always drove off piste to find rare birds as he knew my daughter loved them, he got us to the front of queues and became our lifelong friend. The food, the people , the scenery and the culture fill your heart and once visited you will never forget this Jewell of India. We loved it so much we went again two years later and asked for the same driver, even that was arranged and the second time was, if possible, even better than the first. Can't wait for the third

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“Kerala - single traveller”

★★★★★

written by DurhamPat on 23/04/2019

Slightly anxious following my decision to book my first long-haul solo holiday online, I need not have worried! Citrus Holidays Kerala tour made me feel I was travelling privately (with only one other solo - who became a good friend along the way - and the driver). Seamlessly organised, great hotels with lots of included meals/activities and plenty of optional extras offered by the experienced local team made it possible to personalise this fabulous experience even further. Cooking with the lady was a highlight, the Tea Harvester Hotel in the middle of a plantation in Munnar was superb, as was the houseboat which served the best food! I’m running out of superlatives but value for money surely this programme cannot be beaten. A couple of tips: ask the driver where to buy beer, especially inland – don’t assume all hotels will be licenced. Also, do any shopping in Kochi in the first day or two, where there is much more on offer than later on. Thanks to all involved at Citrus, I will be using this company all the time now.

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“Trip to Kerala ”

★★★★★

written by Ricardo266 on 21/04/2019

This 10 day Kerala Odyssey has surpassed all our expectations. We are left wanting for nothing at the end of the trip, the whole thing had been meticulously planned for by Citrus travels including our driver Sreekanth who was very knowledgeable and had the most pleasant demeanour you could ask for. I would recommend this trip to anyone and we will be booking with Citrus for our next holidays. We have also spent an additional 4 days at the end of the trip in a 5 star hotel in Keral where my friend was getting married and I can categorically confirm that the service we got here was far inferior to that we experienced with the 3 or 4 star boutique places with Citrus. So don’t bother wasting money in the 5 star places! We have been made to feel most welcome by everyone we have met on this tour and only wish we could package some of this love and warmth of the people and take it back to the UK!

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“My husband and I went on a Kerala… My husband and I...”

★★★★★

written by danielworthington on 17/04/2019

My husband and I went on a Kerala… My husband and I went on a Kerala vacation with Citrus Holidays on the 25th of March to 5th of April this year. The driver (Sajeeve) was waiting for us at the Kochi airport and he was with us until the last destination. He was very professional, punctual,courteous and helpful. Hotels we stayed are good and clean. We enjoyed the trip so well that we are happy to use Citrus Holiday every time and would recommend to our family and friends. I should point out our driver was very knowledgeable hence he was explaining and showing the sites and would go beyond to make out trip a more memorable. We celebrated our wedding anniversary during that time and he was willing to get up early and take us to church as we just mentioned that we like to do. He found out the closes church, time of service and took us to attend to service that was starting at 6.30am. There were few fruits we mentioned that we like to try and he made sure on the way for us to try. I feel Sajeeve made our trip more memorable and I would recommend to any one Sajeeve to their driver and guide.

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Asked by Queen50 on 9th March 2023 Report this content
I’m still waiting for my refund and they not replying to my emails or if they reply then all they say is they will request the refund department to rush your refund. All untrue as always. My question here is has anyone received their refund so far?

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Answers (1)
Report this content JULIEhill Written on: 16/03/2023
Received less than half the amount paid for holiday. Would never go to or recommend Citrus Holidays.
Asked by bjbj1 on 14th December 2016 Report this content
Are they a reputable company?

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Answers (2)
Report this content 8vendetta Written on: 16/12/2016
My experience is that they are. I went to India with them last year and plan to do another trip with them in the future. Personal service from people what have experience of what they are selling. Incredibly good value. Many similar trips are the same price as theirs without flights included.
Report this content kbecks Written on: 16/12/2016
I booked a holiday in 2015 with them, and they did exactly what they said they would. Holiday booked with excellent communication, and everything went smoothly, no problems at all. I am looking to book with them once again.
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