I have been with vets medicover for 3 years. My dog had his annual 'teeth check' as stipulated on the policy and last year was fine. This year he has gum disease so needed his teeth all sorting out with possible extraction, he also had an infected foot, which happened the day before his teeth were scheduled. I phoned up and was given the underwriters telephone number. I was told before any questions had been asked 'scale and polish not covered'. I explained it was more than a 'scale and polish'. She was trying to get me to agree a bit that it was a 'scale and polish' It was almost like I felt they were looking immediately not to pay out (3 years and never claimed). I phoned the vets and told them and they confirmed he had gum disease so its not a 'scale and polish'and the insurance should pay out for that as its not routine. I told the vet I fear this will not be the case etc and I will have to go to the Ombudsman die to the general attitude and demenour. I bought from this company as they were recommended 3 years ago, I see from reivews now they are not. I am waiting to hear and they have applied to my vet. If they don't pay out I will cancel and move. I am so far not happy at all! Not worht the money and the reasurance you get from having a decent policy is misguided.

I had my 3 Cocker Spaniels insured with Vetmedicover for the past 2 or 3 years. Originally, the cover and price looked great - just Vets Fees and Third Party Cover - no fancy stuff you would probably never need. The premium was £250 per annum for any breed (apart from giant breeds). The following year, the premiums rose to £336 per annum, which seemed reasonable enough, with inflation. This year, the policy has changed completely. There is no longer the one-price-fits-all, and the premiums rose to £634 per dog!!!! This was despite the fact that I have NEVER made any claim for 2 of my dogs in the whole of their 9 years! I was told I could go for the lower cover for the 2 dogs, which would give me £6,000 worth of cover for £500 - not really giving me anything there... This was bad enough, but when I enquired if I could have the lower cover for my third dog, they told me no, because they had paid out over £600 in the past 2 years (I have actually paid £1,758 in premiums, so that sounds like a fair profit to me!)They said they would normally suggest I took out a new policy, but because my third dog is 9 yrs old, and they don't take on new dogs over 8 yrs old, I would not be able to do this! Now, she was not exactly a new dog, was she? I had been paying premiums for the past 2 years. The prices and the cover may seem competitive compared with other insurance companies, but they seem to make up the rules as they go along, and I have completely lost all the trust and faith I originally had in them. Needless to say, I have not renewed the insurance for any of my dogs. Instead, I have taken out Dogs Trust Membership, which includes Third Party Cover, at a cost of £25 per annum - and a worthwhile cause to boot! The money I would have paid out in premiums has been put into a savings account to pay for any unexpected vets bills.

I was recommended to this company by a friend and I haven't been disappointed! I joined Vetsmedicover in March and unfortunately in May my EBT puppy fell of the sofa during a mad 5 minute 'bully run'. I rushed her to the vets and initially we thought she had sprained her knee, after 3 weeks her limping was worse and she was re-xrayed, long story short, in June she ended up having a her femoral head removed (major Hip operation). Since her op she has had to endue physio & hydrotherapy (which she is still undergoing). From the very first phonecall, Vetsmedicover could not have been more supportive & helpful. They have been very prompt with payment, given good advice, reassurance and even a shoulder to cry on when I (rather pathetically!!) burst into tears on the phone after learning that my little pup was to have a big operation!!!! ) I cannot thank them enough for being there through a very stressful time, for the support & wonderful customer care they give each and every time I ring with yet another vet bill!! A special thank you to the person who was that very shoulder, you are amazing, you have been very caring which makes a huge difference! With this company you are very definitely NOT just a number. Keep up the good work & I promise that once Molly has recovered we won't ever (god willing!) hassle you again :)

I had previously taken cover with other insurance providers, and although we had never claimed the premiums rose year on year. We changed to Vetsmedicover last year after a friend mentioned that she had taken out cover with them. Last month our dog underwent surgery for a cruciate ligament injury, without the high level of cover we would never have been able to pay for the treatment ourselves, which is actually quite worrying. Vetsmedicover paid our vets directly, and we covered the excess... such a relief! Our renewal has just arrived, and although the premium has risen, which I would have expected due to the claim, it is still cheaper than a new policy with some other companies. As our policy will continue to cover for any other treatment with regards to this injury, we are very happy to stay with Vetsmedicover.

Very good policy with exactly what we need for our dog, with the added bonus of excellent friendly, helpful customer service staff. All our documents were emailed to us quickly and everything was explained for us. Very happy pet owners :)

Insured my Black Lab with VetsMediCover and was concerned about the ins and outs of pet insurance, however by using they're simple, easy to use website all was made very clear and my boy is now covered. I made one phone call to ensure everything was okay and the woman was very clear and helpful. Great website and affordable insurance! Thank-you!

Just enquired about pet insurance for my Beagle with VetsMediCover - he has a pre-existing condition and they can insure him. This has taken a huge weight off my shoulders and I cannot thank VetsMediCover enough. I started to book online (great, easy to use website) but thought I'd better call their office to ask about the pre-existing condition my boy has got. The girl I spoke to there was so helpful - I would recommend this company. I didn't think I could get insurance for my dog with his pre-existing condition. I was thankfully proved wrong! Thank you.

When I was looking for Insurance for my English Bull Terrier pup I went through all the big companies, they wanted silly money - PP wanted £85 a month!!! Then my brother mentioned Vets Medicover, his mate that had a EBT used them & said he throughly recommended them.... so I looked into it! I was very impressed with their policy cover & especially their premium. Son in February when my pup came home I took out a policy. All was well until last week.... Molly was, well, being a puppy and was jumping around on the sofa when she stepped back, missed her footing and fell of the sofa - something she'd done loads of times before.... only this time, she must have fell awkwardly, she got up and was holding up her hind leg. Long story short, I rushed her to the emergency vet where they said they thought she'd probably just twisted her knee and that hopefully with rest it would ease up, on Monday we took her back to the vet and they carried out X-rays under G/A. I rang VetsMedicover to give them a heads up, within minutes they had contacted my vets, and within 3 days they had rang me and asked for my bank details!!!!!! Impressive huh! The lady I dealt with was amazing, very polite & helpful, I was quite upset when I first rang them as had been told that my pup may have to have a op, but Ann (I think thats her name!) was brilliant. She put me at ease, was very reassuring and comforting and even had me laughing by the end of it!!! I can't recommend this company enough!!!!!!!! Thank you to Vets MediCover!

Finally some common sense! My golden Labrador suffered with eczema as a pup so the vet prescribed him with some anti inflammatory medicines that helped a bit but the problem persisted. Eventually we realised that Bruce was eating the wrong foods so we moved him over to a raw food diet and the problem cleared up. However, we haven't been able to cover him for eczema or anything that could relate to the problem, despite him not having suffered from this condition for over 3 years. When it came to renewal I saw that Vets Medi Cover would cover Bruce again with lifetime cover, for all conditions... the price isn't cheap, but it's not a rip off like some others who quoted. I shall be telling everyone I know to look out for Vets Medi Cover!

I was recently contacted by the insurer, asking about my claim experience with Mango, our three year old Golden Labrador. The claims payment was rapid, very easy and the customer service throughout was excellent. I'd like to make a point of mentioning that it's great value for money with a really impressive level of cover which I'm always wary about. Thank you VetsMediCare, would highly recommend in the future to friends and family.

I've had my Rottie with vets medi cover for several years now. With their past administrator everything was a fight but since they have changed to their new company I have found their service greatly improved. Properly qualified vet nurses now assess the claims and they seem fair and sensible. Claims are also paid in a reasonably timely manner of 2 to 3 weeks. If you have a very large claim with them they do put your premium up the next year but they advised me that if I didn't claim during the following year it would go back down which I felt was reasonable. The level of cover is excellent and for my breed they are very keenly priced. During my last claim they dealt quickly and efficiently with my specialist direct and kept me informed. Don't think you could ask for more.

Having had the right treatment our claims were met satisfactorily, apart from the excess and some minor expenses not included in the claim. We were disappointed that the annual insurance fee has gone up by 50%. We understand that vets' fees are causing this and wish you success with your negotiations, otherwise people will be obliged to find some cheaper arrangements.

We have had great service with this insurance company.Our dog was covered under a lifetime policy(would defiantly reccomend as our dog developed arthritis).They have paid out for everything we have claimed for,which unfortunately when our beloved dog Was very poorly included some very costly tests/scans/medication.They paid the vet directly within days of the claim been sent in.The only issue we encounted was from the vet's ,they were apprehensive about our Insurance just because they hadn't heard about this company before! This was annoying when they kept queryin the amount of cover we had(which we could have done without at a stressful time) The vet's seem to be under the impression that only pet plan will do.I have nothing but praise for this insurance company and would use them again.

I just claimed a large amount of money for an emergency MRI for my dog. The claim was posted on the Saturday and the following Friday I received a cheque for the full amount (less my excess). Incredibly fast and efficient service. So impressed. Just hope my premiums won't rocket for next year!

First years monthly payment was £38 and £80 excess but went up to £45 per month and £100 excess. I canceled on the 8th of January which they said i had to have a 30 day cooling off period but still took a full payment for February's even though im only insured to the 7th. Rule to there own.