Merchant says the listing is not valid and refuses to provide the service. Groupon is refusing to refund the purchase. Buyer beware.

Do not purchase this item. The description states that it warms the body when in fact it only heats the hands. Groupon have always been good about refunds or returns but I am having trouble with this item

BEWARE of Purchasing Mayhem Mystery Experience Purchased: April 17, 2018 Total Price: $58.00 When attempting to make reservations on website we were unsuccessful. It was very evident that the site was useless to achieve reservations. Tried to call the company’s number and was unable to talk to anyone, received automation stating “mailbox full”. Sent e-mail to company with no return reply. When bringing up YouTube, Instagram, Twitter, Facebook and Google on their website, all sites refer to “WIX” “A web development platform that lets anyone create a beautiful website using simple drag & drop tool – for free!.” NOT “Mayhem Mystery Theatre Company.” We have traveled from Pensacola, Fl. to Orlando, Fl., visited the Address Site in person at: I-Drive Grand Resort & Suites (NO Ballroom). Employees there have never heard of “Mayhem Mystery Theatre Company”. The address in Orlando, Fl. is actually a business “Espeto Steakhouse”, employees there have never heard of “Mayhem Mystery Theatre Company” either and are going to report it for using their address. We visited: Dixie Belle’s Café Orlando, Fl. and it does exist, however they are a Small Restaurant Business of breakfast & lunch ONLY. ** Note: It appears & evident that “Mayhem Mystery Theatre Company” does not exist. "Groupon Support" supports this. Support tells us the addresses are correct & that we did not make reservations within the stated 24 hours which are false statements.

Thank you groupon A good company. Excellent customer setvices

I bought two mattress, each for £115 and one didn't turn up, so called them and said would only keep the one and return the other. They accepted but after a week or so, still didn't get money back. Emailed them and they refused to pay me back. Never buying from here again even eBay is 5 stars compared to this lazy company.

I ordered through Groupon UK a Tower 58L kitchen sensor bin , today I received the kitchen bin and after installing batteries realised sensor not working as it should (opening but not closing). Straight away I contacted customer service to report fault who informed me that although I received a faulty item refund was not possible and a replacement request could not be processed immediately - a replacement request needed to be escalated which would take up to 10 (!!!) working days and then I would be informed if a replacement could be possible or not. I initially thought the customer service operator was joking with me, how can a customer receive a faulty item and be told that a "decision" must be firstly made elsewhere if the item should be replaced or not and what ridiculous amount of waiting time is that. If I receive a faulty item and this is reported as I did immediately after delivery than the company should have the obligation of arranging a refund or replacement ASAP and not make me wait for a decision, what sort of policy is that?. I feel now forced to be with this faulty item as I can not have a kitchen bin for this amount of time (10 working days for processing my request plus a week for delivery???!!!). I feel extremely disrespected as a customer and stupid, I don't tend to buy home stuff online but instead go to reputable high street stores. Lesson learned, shame on this company.

Discount code wouldn't work, now refusing to refund..... Ok if purchasing goods but avoid when you have to buy off another sight and apply code.

I have used Groupon for several years and lately their electronics are either low quality or in one case when I ordered it it turned out not to be available I ordered a Dell 10 inch tablet and the order never went through when I contacted support they said the order was "referred" (whatever that means) and good news I can order another one. I went ahead and ordered it again then I got an email back saying the item was not available and they refunded my money. Well and good, but in the future I will not use Groupon to buy Electronics.

Recently purchased a fitness tracker from groupon. Waited 5 days longer for it than advised. When it arrived, we could not get it to work, tried it on 4 separate devices, the app downloaded but the device itself would not sync. Spent days trying to solve problem to no avail. I contacted groupon customer service for advice, got NO response. I sent a further 4 emails all of which were ignored. During this time, i also tried to return to item, each attempt failed, advising that the system was overloaded and to try again later. Finally managed to get passed system overload only to be advised that it was to late to return the item, the return by date had expired. Once again I emailed customer services and surprise surprise, no response. I have been left with a defective device, no chance of getting my money back, and not a single word from groupon to explain themselves. UTTERLY DISGUSTING way to treat customers and run a business.

My family and I were prepping for a trip to the Dells in Wisconsin. And I looked up tickets for the Army Ducks. At first glance when shopping Groupon I thought, "Wow, what a deal!" Four tickets normally cost $120, but my price was only $75. So I bought them. Later, I clicked on the hyper-link that took me to the vendor that sells these tickets year round for these boat tours, and they were cheaper than Groupon! I was irritated when I saw this. Groupon...not only did they inflate the prices to make the mark down look huge, the final mark down wasn't the best deal after all. I contacted customer service about this, they acknowledged the fact that I was correct, offered a refund. I asked if they could just price match it to make it simple. They said no. Lesson learned, don't be a sucker, it always pays to shop around.

My account was hacked and my debit card details used to buy goods fraudulently. It is over a month now, groupon have not refunded the money and refuse to put me through to anyone in authority to sort it out. I have sent complaint letters which have been ignored, emailed and rang virtually every day most of which have not been responded to. I have never been so disgusted with a company ever. For them to take money from my account knowing it was fraud is beyond belief. Steer well clear.

Price of product ordered was exceptional. Service abysmal. !4 days and still waiting after a 7 to 10 days promise.

I bought a car service through this site, the voucher had to be claimed through a telephone number that was never answered. I complained to groupon and asked for a refund through there email service but they waited for the 14 day money back guarantee had elapsed before responding. I was told to sell the voucher to a Friend or buy something else.I was not going to do this because all there products are cheap tat you can pick up at Poundland. I threatened them with trading standards and eventually got a refund. They really are not worth the hassle and let's face it they sell cheap tat merchants can not sell