TravelWheels www.travelwheels.com.au Reviews

★★★☆☆
2.7 / 5
44% of users recommend this
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TravelWheels www.travelwheels.com.au

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★☆☆☆☆

“THE TWO FACES OF TRAVEL WHEELS”

Written on: 11/08/2013 by Whichnameisnottaken (1 review written)

If one reads the reviews you'll notice that they are bit contradictional. Please remember this: If you want to hire one of the new vans you probably have no problems, because new cars have normally no problems. But in all other cases you hire something really bad for far too much money !! We rented a 5-person van. Pick-up at an agent in Melbourne. By the time it was evening we discovered a 'few' things, but sadly we did'nt call the Travel Wheels Hotline immediatly. Which is a big mistake… Read Full Review

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★★★★★

“Travelwheels campervan review-friendly staff & great...”

Written on: 04/06/2013 by dennisteaa (3 reviews written)

Travelwheels campervans review. We are a recetnly retired couple from England on an adventure of a lifetime down here in Australia. Originally me and my wife were going to rent a campervan in Australia for four months and looked at lots of different campervan companies in Australia offering long term discounted hire rates. However after speaking the the friendly staff at travelwheels campervans in Sydney they explained it might be better to do buy a campervan and then sell it back to them… Read Full Review

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★★★★★

“Friendly staff and great service at travelwheels...”

Written on: 26/05/2013 by MarkChristina (2 reviews written)

We hired a 3 person hitop from travelwheels campervans starting in Sydney and finishing in Adelaide three weeks later. We got a good price and the campervan was really clean when we picked it up in Sydney. The base is close to the airport and literally within a hour of landing at Sydney airport we had done all the paperwork and were on the road to our first stop which was beautiful Jervis bay to see the Dolphins. It took about three hours to drive from Sydney to Jervis bay and I would… Read Full Review

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★★★★★

“Je vous conseille Travelwheels :-) ”

Written on: 17/02/2013 by Fabienne1987 (1 review written)

Salut a tous! J'ai loué un camping-car chez Travelwheels avec mes copines et franchement c'était génial! Déja la fille de l'agence parlait français :-) Elle nous a grave aidé à plannifier notre road trip et nous a fait un super prix. Le van était tout équipé et propre. Grace a Travelwheels on a quand même passé 2 semaines inoubliables!! Je vous conseille vraiment de passer par cette agence. Rien de mieux qu'un bon service client, on est parties tranquilles (même si au début on… Read Full Review

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★☆☆☆☆

“Problems with Travel Wheels? Mail us!”

Written on: 12/02/2013 by TravelWheelsClaimGroup (1 review written)

To everyone who has had problems with Travel Wheels. Kindly mail us under [email address removed]. Please give us your detailed report and your contact details. We are collecting information about Travel Wheels business dealings.We have had big problems last year, similar to those in recent posts. We think we have to find a way to put an end to this in order to prevent them from destroying the holidays of many more young people in the future. So please let us know about your problems. Many… Read Full Review

Travelwheels's Response to TravelWheelsClaimGroup's Review

Written on: 01/05/2013

Hello Mona,

we understand your concerns. Should you have experienced any problems with your camper van we are happy to find a solution with you. Do not hesitate to contact us, as we are always striving to improve our service.
Kind regards
TW

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Lisarica's Response to TravelWheelsClaimGroup's Review

Written on: 14/12/2014

Hi Mona,
We are unlucky backpackers as well... Timing belt and all around it plus radiator have to be changed afternonly 2000 km.
How can I contzct you, I am very curious to know how we cant stop them scamming people like that.

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Lisarica's Response to TravelWheelsClaimGroup's Review

Written on: 14/12/2014

Hi Mona,
We are unlucky backpackers as well... Timing belt and all around it plus radiator have to be changed afternonly 2000 km.
How can I contzct you, I am very curious to know how we cant stop them scamming people like that.

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★★★★★

“Travelwheels is great”

Written on: 10/02/2013

Wir waren mit einem „Deluxe Family 5 Person HiTop Campervan“ unterwegs von Sydney nach Adelaide. Das waren ca. 2.800 km, und wir waren für jede Nacht auf einem anderen Campingplatz. Professionelle Beratung im Geschäft, Kings Cross in Sydney. Waren sehr zufrieden mit dem Campervan…es fehlte nichts…. Der Umbau des Innenraums von Tag- auf Nachtgebrauch war problemlos zu bewerkstelligen. Platz war genügend vorhanden, und wir haben sogar wirklich gut geschlafen(4 erwachsene… Read Full Review

Travelwheels's Comment

Written on: 01/05/2013

Vielen Dank fuer das positive Feedback!
Wir freuen uns, dass ihr eine tolle Zeit hattet & hoffen euch und eure Freunde bald wieder in einem unserer Depots in Australien begruessen zu koennen!

Geniesst die verbleibende Zeit in OZ & eine gute Heimreise
Travel Wheels

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★★★★★

“Spitze Trip mit Travelwheels”

Written on: 29/01/2013 by Mona88 (1 review written)

Von Sydney nach Adelaide unterwegs mit einem Deluxe Family 5 Person HiTop Campervan. Sehr freundlicher Empfang im Geschäft in Sydney - Kings Cross. Die Mitarbeiter sind alle sehr nett und hilfsbereit. Vor der Abfahrt wurde uns der Campervan von A - Z erklärt, über technische Metkmale sowie die Ausstattung und Umbau des Innenraumes - echt spitze. So konnten wir nun also unsere Reise bedenkenlos antreten. Auf dem Trip lief alles reibungslos, sehr zufrieden mit dem Campervan, war alles… Read Full Review

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★☆☆☆☆

“Would not recommend at all!”

Written on: 29/01/2013 by Wiiwatchu (2 reviews written)

We have had many problems. Car had problems from the very beginning. Nearly no support. Many promisses but no action at all. A nightmare. We are preparing to sue Travel Wheels now and are looking for others who have had problems with Travel Wheels, too. Please come forward and mail us. Thanks Maria … Read Full Review

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★★★★★

“A fantastic Travel with Travelwheels”

Written on: 17/01/2013 by LichtenSTERN (1 review written)

From Sydney to Cairns and back Our Deluxe 3 Personen Campervan from Travelweheels was great! When we picked up the campervan in Sydney they gave us very important tips for our Australian adventures :) Also in Adelaide we got support via e mail from Travelwheels. Good value for money, nice and helpful team. We went from Sydney to the Outback and from here to Cairns were we saw a fantastic Total Solar Eclipse on November 13, 2012. We are looking forward to our next trip with a campervan from… Read Full Review

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★★★★★

“Travelwheels was GREAT, thanks for everything!”

Written on: 14/01/2013 by LisaRi (1 review written)

Thanks and a big praise to the whole team from Travelwheels for a great trip in one of their campervans (Deluxe 2-3 Personen Campervan). Great value for money, nice and helpful team, both when we booked the campervan in their shop in Kings Cross and also when we picked up the campervan in Botany. In the shop they gave us some good advice and lots of recommendations for our tour. When we picked up the campervan they explained us all the features in detail (water, gas, engine...) which was… Read Full Review

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★★★★☆

“Great service and friendly staff”

Written on: 07/01/2013 by freddyandsue (1 review written)

Great service and friendly staff! We looked at a few companies and decided on using travelwheels campervans in Sydney after speaking to their friendly staff in their office in Kings Cross. They were really helpful and gave us lots of great tips on how to save money by showing us places we coud camp for free. We hired a 3 person hitop campervan and it was clean, well equiped and had a comfy double bed. We had to catch an early morning flight back to England, so they let us sleep in the… Read Full Review

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★☆☆☆☆

“6 Week Camper Van for Two!”

Written on: 03/01/2013

Travel Wheels Camper Van Hire is Sydney are criminals!!!! I had the misfortune of booking my Campervan via the internet weeks before arriving in Sydney in 2010. I used a website based in New Zealand but told me the Camper would be available on arrival in Sydney. The Company in New Zealand took the booking fee off my Credit Card £1,900.00 UK Pounds emailed me a receipt and all seemed good. Until I arrived in Sydney only to find they are not open on a Sunday (check the small print and secondly… Read Full Review

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★☆☆☆☆

“Gangsters!!”

Written on: 27/11/2012 by TravelsWheelsDisaster (1 review written)

These guys are gangsters. I hired a camper from Travel wheels in Brisbane Oz, and it broke down, there was a problem with the engine. The vans are old, full of rattles and high mileage. When I contacted travel wheels I was speaking to the owner of the company Shaun, He was not any bit helpful, rude and arrogant on the phone. He did not seem to care about our welfare and where we were to stay that night. I had to organise the tow truck, mechanic, garage myself as Shaun did not want to know… Read Full Review

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★☆☆☆☆

“Dont go there!”

Written on: 17/11/2012 by studebake2 (1 review written)

Had the worst experience with these guys. Van was leaking and they tried to rip me off hiring the damn thing in the first place. A fine of 75 dollars that was charged to my credit card (non paid fair for harbour bridge) later came up as a mistake by Roam. Asked them to refund my money but never heard from them again...Bunch a cowboys the way i see it. Do yourself a favor and don't go here!… Read Full Review

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★☆☆☆☆

“HORRENDOUS EXPERIENCE”

Written on: 10/08/2012 by aoifeaustralia (1 review written)

AVOIDING TRAVEL WHEELS WILL BE THE BEST DECISION YOU EVER MADE!!!!!!!!!!!! Indescribably rude, unprofessional and sly staff. Previous damage to van was intentionally left off the paperwork and was later blamed and almost charged on us. (Thankfully we had photos to prove it!) ZERO customer service. Broken radio, broken chair, dirty bedding etc etc. Will screw you out of all your cash. In short, they are an utter nightmare and do not deserve any business!… Read Full Review

Wiiwatchu's Response to aoifeaustralia's Review

Written on: 11/02/2013

We have had similar problems. The car was not roadworthy from the beginning. They refused to pay for repairs. Left us sitting in the middle of nowhere for weeks without sending an exchange car. They are rude and just trying to make us much money they can. Do not go there. Read all the posts and make up your mind. Their staff is more than unprofessional and rude. They have made our holiday a nightmare!

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★☆☆☆☆

“If it would be possible I would give Travelwheels 0...”

Written on: 13/06/2012

If it would be possible I would give Travelwheels 0 stars. I hired a stationary wagon for 1 week. On my last day I cleaned the car from the inside and the outside for 1.5 hours, but when I got home I recognized that I was charged with a cleaning fee of 200$. When I wrote an email I even didn't get an answer. So never hire a car from this company, because it is anything else but trustworthy… Read Full Review

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★★★★★

“Perfect - Thank you so much”

Written on: 05/04/2012

It was our 3rd time in Australia and the first Time with TRAVEL WHEELS! We were absolutly surprised how fantastic this company works! The Crew is very friendly and helpful, the van was in a really good shape!!! Earlier we had the vans from two other companies , we paied much more money and we were really disapointed! With Travel Wheels everything was absolutly perfect!!! We will come back in 2013 and hire our van from Travel Wheels of course !!! Thank you again and i just wanna say that i… Read Full Review

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★☆☆☆☆

“oh god where to start... bought a van from Travel...”

Written on: 13/02/2012

oh god where to start... bought a van from Travel wheels Sydney in kings cross with some friend which was supposed to be just fine the vehicle broke down after 60 kilometers on the highway, when we called the manager he hanged up on us twice on the phone just before he took a woman voice on the phone saying that this was a wrong number (I am absolutely not joking) so we had to get it towed but it was to late to get back to Sydney on that day so we had to pay a room for the night. The day… Read Full Review

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★☆☆☆☆

“This is the absolute worst company to hire a campervan...”

Written on: 24/01/2011

This is the absolute worst company to hire a campervan from! My boyfriend and I hired from this company to travel from Perth to Sydney. Upon calling the company, we were informed that the cost would be that of 29$ for the first 6 nights and then it would go up to the regular rate for the remaining days. We were also informed that the car was equipped with a mattress and a full camping kit. We were told to pick it up at 1p.m since they had to repair the windscreen. However, once we got there… Read Full Review

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★☆☆☆☆

“Appalling customer services!We hired a 2berth van, it...”

Written on: 15/01/2011

Appalling customer services!We hired a 2berth van, it was covered inside with sawdust when we got it and we hardly even got an apology out, just sent on our way, I had to clean the whole van before we could sleep in it. On the first night we tried to use the cooker and it was broken, despite being told it had just been fixed. We had to buy a new one, costing us $70 and a whole day wasted trying to find a supplier to fit a new one! Then the SAT NAV packed in! We barely got an apology for all the… Read Full Review

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