Home Leisure Direct www.homeleisuredirect.com

Home Leisure Direct www.homeleisuredirect.com
★★★★★
4.6
92.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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“A great company”

★★★★★

written by JakobeWeeks1979 on 08/07/2020

I would highly recommend this company. Made initial enquiry about a pinball machine and spoke to a very helpful sales manager. He could not have been more helpful, honest and straightforward with me. He made the whole buying experience an absolute pleasure and filled me the customer with complete confidence regarding quality and price. I would highly recommend this company as the best value and the best quality place to go for home gaming equipment and particularly arcade games – top service and job with a professional and smooth delivery,well done everyone at Home Leisure Direct – thank you!

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“Excellent service”

★★★★★

written by sergeantmajor on 12/06/2020

Just a note to thank you for your service with the pool table at the Assessment Centre (Pirbright). The two guys were a pleasure to work with. They were patient, polite and professional at all times. In particular, they worked around a busy schedule in order to minimise impact on our daily output. They were good humoured, diligent and flexible, and completed the work to a high standard. In short, they are a credit to your company. Once again, with thanks.

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“Excellent customer service”

★★★★★

written by Elliott25 on 30/04/2020

Excellent customer service!! Especially during these tuff times and restrictions!!! Keep it up !! 5 star service!

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“Excellent as always”

★★★★★

written by Dazzacross on 28/04/2020

I’ve dealt with Home Leisure Direct a few times including a pool table and more recently a table tennis table. Absolutely first class service right through from ordering to delivery. Excellent quality products and accessories.

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“titles with 3 words or more are best.”

★★★★★

written by michaeleyre801hotmailcom on 27/04/2020

The young man could not have been more helpful,it was almost as if he had been the long lost, but now returned and highly revered, son of the Helpful dynasty, from Helpfulton in Helpfulsville. As ratings go, this particular dial goes to '11'. Cheers.

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“Butterfly match table”

★★★★★

written by Paulsnaith100 on 23/04/2020

A big thank you to Home Leisure Direct for excellent service when buying a Butterfly table tennis table. I searched widely before ordering the table and decided to try Home Leisure Direct because of its extensive range of products, great prices and strong customer feedback. Given high recent public demand, I called the company to check on the availability of the table, and received very friendly help confirming that a table was in stock and then in taking my order. The table arrived about five days later, exactly as promised, and I am delighted with the purchase. I would not hesitate to buy again from Home Leisure Direct.

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“Their FB page is very helpful”

★★★★★

written by tinnyjames on 29/03/2020

I messaged their Facebook page asking about their openness during the CV19 lockdown. For obvious reasons, they aren't delivering right now. As inconvenient as that may be for me, I am glad they aren't trying to pretend like they're essential at the expense of their employee's safety, the way Starbucks and others have done. I have a background in sales, both electronics and finance, so I tend to spot salesmen red flags from a mile away and I had absolutely no issues talking with them. There was no pressure to buy, no trying to sell me on anything I don't need. They offer financing, but at no point did anyone try to sell me on it, which was really nice because that's my least favourite thing salespeople tend to do. My original plan was to buy a used table, but I couldn't be happier that I went with a new one from them. Can't wait to play on my new table.

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“Outstanding Customer Service ”

★★★★★

written by AndrewGorehamSmith on 13/03/2020

I purchased a dining/pool table from home leisure direct. My experience over the phone was fantastic. After speaking to a gentlemen over the phone, all my requirements were met easily, quickly and positively! Nothing better than great customer service like that. Top bloke. Thank you!

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“AVOID, AVOID, AVOID!!!”

★☆☆☆☆

written by Clark36 on 20/02/2020

We ordered a 7ft Signature Tournament Pool Table from Home Leisure Direct costing £1,052.97 on 8th January 2019. We were advised the expected delivery date would be 8-10 weeks from ordering. After 16 weeks, several phone calls and countless emails later, our pool table finally arrived! HOWEVER.....It arrived damaged in several places. The legs were scuffed, the table cabinet was scratched and dinked, the steel pocket trims were scratched and dented and the cloth was poorly finished around the pockets. We complained straight away and were advised that they would rectify the issues, but at our cost. When we threatened them with legal action they eventually agreed to replace the table for free. Fast forward another 10 weeks and the replacement table arrived...... Yet again with issues! The table itself was ok this time, but the cloth looked like it had been put on by a novice, definitely not a professional manufacturer. There were bits of cloth literally glued on the slate like a patchwork quilt in places. We refused the slate and cloth section of the table and Home Leisure Direct yet again ordered a replacement slate bed and cloth. Yet another 8 week wait and the slate and cloth arrive, finally this time in good condition. So after nearly 34 weeks of waiting, we finally got the pool table we ordered which was in a satisfactory condition, however we had to constantly battle with Home Leisure Direct and their supplier DPT to get things put right. Speaking of which, DPT should be ashamed of themselves for sub-standard quality and workmanship. For a professional table manufacturer they are utterly shambolic to say the least. We were disgusted with their involvement. Home Leisure Direct didn't cover themselves in glory either. Their customer service was inept (with the exception ofone lady who tried her best), their communication was poor (with many promises of return phone calls which never came) and yet they pride themselves on their website as:- “Award-winning team have a wealth of experience and really know their stuff when it comes to both pool and billiard tables. With years of experience we pride ourselves in hand picking only the finest quality pool tables from the world’s leading manufacturers. Our selection of English pool tables are all made in the UK by family owned companies who employ expert craftsmen that have been building professional pool tables for generations”. If only Home Leisure Direct and DPT practice what they preach!! I definitely would NOT recommend Home Leisure Direct.

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“7ft Pool Table”

★★★★★

written by NCrispin on 20/12/2019

5⭐️ Company, from the initial purchase right through to delivery and installation, very easy to deal with. Would highly recommend, pool table is fantastic, far better than expected. 

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“Tournament pool table”

★★★★★

written by Jmcdonald0701 on 09/12/2019

Very happy with delivery arrangements. Arrived on time, the two guys were very polite and friendly. After setting table up, they explained everything in full.

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“SUPERB!!”

★★★★★

written by ppcarter1 on 06/12/2019

Ordering process was great Delivery process was great Installation beyond the call of duty at 7pm till 10pm. Product beyond what we expected for quality! Cannot recommend enough!!

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“Fantastic product and service”

★★★★★

written by PaulBarnfield on 21/11/2019

Just received the Emirates 7ft pool table from Home Leisure Direct. Great quality and really pleased with the product. The install service was fantastic, getting everything set up in no time at all as well as being really friendly and offering helpful advice. All in all, excellent!

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“Signiture Pool dining table”

★★★★★

written by dooley1 on 21/11/2019

We had our Signiture solid wood pool dining table installed yesterday and we are over the moon with it, fantastic quality and the install team were spot on with everything they did

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“I Just Love This Company!!”

★★★★★

written by Wackwa on 18/10/2019

This is the second Pool Table we have had from Home Leisure Direct The people buying our old house liked the table so much they talked us into leaving it for them! I got straight on to Home Leisure to get a new Pool/Dining able for our new house, knowing I would have to wait a little - It arrived today 2 weeks before I expected and was expertly set up by the two guys I dealt with who were extremely professional throughout the process. I would recommend Home Leisure Direct to anyone that is still breathing!!

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“7 foot jack Daniels pool table, Brilliant quality...”

★★★★★

written by keironfarr on 16/08/2019

Ordered a black 7 foot Winchester jack Daniels pool table with various accessories and a free 9 piece accessory pack, I am based in South Wales, I had a phone call around 9:30 am from the delivery drivers, letting me know they would me with me between 12 and 2 pm, by 12:30 they were here, I opened the garage, offered them a cup of tea or coffee, left them to it and by 1:15 one of them knocked the door to show me that everything I had ordered was there, among various other relative information about the table and care etc itself, they were friendly, informative and professional people. and by 1:30pm I was enjoying my new table that I am very happy with the quality of the table, and the quality of the service provided by homeleisuredirect throughout the entire transaction was too quality, fantastic service and customer care not to mention the outstanding quality of the tables itself 10/10 recommend!

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“Two guys delivered our customised pool table today and...”

★★★★★

written by Eli109 on 29/07/2019

Two guys delivered our customised pool table today and they were amazing! They were so helpful and put the table together very quickly. They definitely need a pay raise!!! Thanks Again,

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“Yale Pool Table”

★★★★★

written by TWellsNewtonRd on 19/06/2019

Two guys delivered my table today. They were extremely processional despite the 3 floors they had to climb to install the table. Quick, efficient and very friendly, I would recommend them highly. The table itself is beautiful and extremely good value for money. It cost just £1100 with delivery, I have seen tables at 4 times the price which aren't as good. I am a long time pool player and this table is as good as any I have found in a pool hall with a quick cloth and responsive cushions.

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“Outstanding products and customer service”

★★★★★

written by getsteve on 01/06/2019

I have purchased a pool table and a table tennis table from Home Leisure Direct over the last year and the customer service has been truly outstanding. Even when things were slightly imperfect with the product, through no fault of anyone, I can't praise this company enough for their trouble in making things right. A sign of a good company is how they treat their customers from the point of sale to rectifying any problems. This is the best experience I've had with any company for years. And to top it all, their products are superb.

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“Awesome Pool Table”

★★★★★

written by jo-annebarber on 13/05/2019

Awesome Delivery, Set Up and surprise of a "7ft American Pool Table" for me when I arrived home today. Just been playing and already fell for this big time. Father In Law informs me I need to give a big thanks to the two delivery guys for setting this up!!

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