Have had many years excellent experience at yates and suddell Bury, this year very disappointed and will be changing optician. Struggled for a year with new glasses got 2 pairs varifocals and readers, readers never used too strong not happy with varifocals Struggled for a year. Next eye test was great prescription had been too strong asked for correct lenses in old frames, one NEVER worn £350 I didn't pay this originally. Told originally I had been charged incorrectly lenses now £220, not happy the manager shouldn't have got cost wrong, I feel I have had wrong prescription for 12 months. Very upset and angry

After waiting over a week for an appointment, yesterday I had an appointment at Ramsbottom.Previous appointments at the Bury branch were satisfactory, but I've just completed radiotherapy & access is easier at Rammy. It started off poorly as I was told I was early by a disgruntled assistant. I didn't expect to be seen to straight away but some communication would have been helpful. Instead both assistants carried on with their admin. I felt like a nuisance rather than a valued customer. I enquired if I should reschedule but then I was told it wouldn't be much longer. 5- 10 minutes later I walked out. As I walked out I was told your appointment is only 5 minutes late.My dissatisfaction was not that I was late. I recognise that appointments can overrun, but there were no other customers in the shop obviously admin work was more important than customers. No apology or explanation was given until I asked. I'm now changing opticians.

I took my own pair of designer frames here to have new lenses fitted, after an eye test at the store I left my glasses in their care to get the lenses fitted, some three weeks later after chasing up I learn that the glasses had ''gone missing'' somewhere from laboratory to store and that an investigation had been undertaken sadly with no result. The store informed me that they would replace my glasses and have ordered them already, I asked where they had ordered them from and was told; online. Having collected the glasses I have concerns that they are not genuine as the colour, size and packaging is different. I raised my concern by email requesting to know where they had bought them from and a copy of the receipt, to put my mind at rest. With no response four days later, I contacted the store to chase up. The store informed me they had passed to head office but were not prepared to give me any contact details for their head office for me to follow up directly and that they would speak to them and get back to me, which they did and the response is that head office are under no obligation to provide me with that information and not to give me the contact details for head office. So, it is with a heavy heart I now follow a formal route through Trading Standards and a growing sense that I am now in possession of a cheaper inferior product. Very disappointed.

After 10 years as a loyal customer the senior management in Bury let themselves and the company down through their shocking service. It took them 4 retests (over little more than a year) to finally give me the correct prescription - that speaks volumes in itself. It took some persuading but eventually the person I dealt with agreed to take responsibility for their mistakes and my significant inconvenience and agreed to remake the glasses to the correct prescription, at their expense. Or so I thought - until I was hounded by a debt agency. I tried to speak to the man in charge several times directly but he didn't even have the courtesy to return my calls. So overall the "excellent" customer service they boast about on their website may be so in other branches but from my recent experience the Bury store do not value their customers at all, or take responsibility for the quality of their own service. Very disappointing indeed.

I received excellent customer service, The person i spoke to was very helpful and made the whole experience excellent. I would definitely recommend them to anyone who wishes to be served in a fast, friendly and efficient way. I wasn't sure which contacts that would be the best for me and so the person on the phone gave me all the options i could have and guided me through the whole process until by the end of it I felt that i had made the right decision for me. She was very helpful and chatty, I didn't feel like i was just one of a million phone calls that day. Thank you for making the experience enjoyable. A*****

Back with my glasses forth time. Due to coatings. Braking down. Again. They have rang me to say do I leave them in a hot car. No I don't drive. What next do I were them on a sunny day. Yes they a transition O we'll lets hope they can sort them out. I doubt it

My whole family are customers at the Ramsbottom branch and have been for a number of years. All the staff there have always been friendly, polite and extremely helpful. Nothing is too much trouble for them and they are always very pleasant. My son has Autistic Spectrum Disorder and the staff there are absolutely wonderful with him which I really appreciate very much. Their prices are as good as anywhere else but their level of service is excellent and I would recommend them to anyone.

I recently visited The Milnrow Branch. Fantastic optician, fantastic staff. Friendly, reliable, what customer service should be! Well done to the whole team. Keep up the good work!

This is the first time using Y&S, I found that there prices were the most competitive online for torics. My only issue was that I couldn't order daily disposable lenses on top of my usual bi-weeklies, as they are only able to supply the right amount before your prescription expires. Otherwise speedy delivery and they kept you informed of any queries. Will definitely recommend.

I am a customer at the Ramsbottom Brnch, Bury and I am delighted with the care and concern shown by the Optician and also all the staff who always give excellent service with a smile.

I read an article in a magazine written by a retired Optometrist, who believed the ingredient in Macushield benefitted his macular prob;em. Until then I'd been taking another brand of "eye pills",so I decided to change to Macushield, I found that Yates & Sudddel were the most competative in 2010 and i have ordered repeatedly from them to date. The website is easy to negotiate, and place orders. Delivery has always been made by the morning post two days later.

Great service, great prices, prompt delivery. Y&S are my preferred supplier of contact lens.

As a first time customer, I am very pleased with the excellent service I received. Staff were really friendly and didn't rush me to pick a pair of glasses. I have been after the 'geek' style frames for ages and I have found it very difficult to find a pair that suit the shape of my face. The staff gave me their honest opinions and knew the right frame for my face shape and skin tone. I am very very pleased with my chosen frames and feel I got an excellent deal too. I found the optician to be very relaxing and knowledgeable too. I will be recommending my local branch to my friends. Thanks to all the staff for making my experience a nice relaxing one.

I placed the order and within a few days it had arrived without hitch exactly what I had ordered and well packaged.The website was easy to navigate and I would not hesitate to order from them again or to recommend Yates and Suddell to friends

I am disappointed with Yates and Suddell's website because my recent order for prescription swimming goggles (+8) was processed without question. Despite my +8 prescription being the highest that they supply, there is nowhere on their website where it asks me to check my prescription before submitting my order. Consequently, I cannot wear the goggles because they are no good for my complex prescription. I was not allowed to return them because, when trying them, a small piece from the nosebridge snapped. A complete waste of money. I found their customer service quite unhelpful.

I found I was running out of contact lenses just before a big social event, and with no time to go to my normal opticians, I searched online for the best deal. Yates and Suddell came out on top for me, not just because they offered the best price for the lenses, but for their promised speed of delivery. I wasn't disappointed. Helpful and informative emails about when I could expect the delivery helped put my mind at rest, and the contact lenses arrived in just a few days. I will definitely use them again in the future, and will happily recommend them to others.

Always quick to deliver, economically packaged. Cheaper than buying from my opticians.