Memory Foam Warehouse Reviews - www.memoryfoamwarehouse.co.uk

★★★★★
4.6 / 5
94% of users recommend this
  • Value For Money

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Memory Foam Warehouse - www.memoryfoamwarehouse.co.uk

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★★★★★

“Superb quality, value and service”

Written on: 08/06/2016

Bought this mattress as I have used this company a few times before and they did not disappoint. The quality of their products are superb. I was fortunate to get the mattress in their sales but would have considered paying the full price just for the quality. The delivery was as specified as a customer I would easily recommend their products and service to anyone. The mattress it self was the perfect solution to a son who had the usual teenage growing problems sore backs etc. All of these have… Read Full Review

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★★★☆☆

“Good mattress, but service could be better”

Written on: 07/06/2016

The mattress I ordered came in damaged, the foam was cracked in several places and did not lay flat even after several days. I contacted Memory Foam Warehouse via email, and sent a couple of pictures of the mattress for them to see the damage. Two days later, I received an email from Memory Foam Warehouse 'Thanking' me for my new purchase. Instead of someone replying and acknowledging my original email, I simply got a generic 'Thank for your purchase' emails. The new mattress was… Read Full Review

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★★★★★

“Why did I wait so long?!”

Written on: 07/06/2016

I purchased the memory foam mattress with coolmax technology. Best mattress i have ever had. I bought my previous standard memory foam mattress from this site (a few years ago) and it was very comfortable and kept its form but found I was getting too hot at night. I believe this is common with foam mattress' ? I decided to change for the coolmax as I love the comfort of memory foam but was a little cautious as buying online without trialling it first. Why did I wait so long?! It is brilliant!… Read Full Review

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★★★★★

“Value for money”

Written on: 07/06/2016 by irStuart306 (1 review written)

I decided to purchase this king size mattress as i have previously purchased a single memory foam mattress from here before and absolutely loved it. Great mattresses at low prices. This is always the first place i look for when buying a mattress as i know i am buying a good quality item… Read Full Review

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★★★★★

“fast delivery and a nice mattress cover replacement...”

Written on: 07/06/2016 by 478Dawson (1 review written)

fast delivery and a nice mattress cover replacement for double and kingsize. was made well I would use them again and have used them 3 times before and always received quick delivery… Read Full Review

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★★★★★

“fantastic ”

Written on: 07/06/2016 by nannieandco (1 review written)

Easy site to find what mattress i required,placed my mattress into shopping basket & paid bish,bash bosh.delivery arrived completely secured unwrapped & watched it grow to fit bed.couldn't say a bad word about my shopping experience.Thank you memory foam warehouse 10/10… Read Full Review

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★★★★★

“Quality & Service”

Written on: 07/06/2016 by Johnny1333 (1 review written)

Ordered leather faux bed frame was cheapest around even with delivery included to N Ireland. Bed was delivered within time frame. When it arrived the headboard was slighty damaged informed customer services of the damage. Headboard was replaced with no questions asked or delay. The customer services delt with my issue quickly and in a polite professional manner. I will use again and would recommend the memory foam wherehouse… Read Full Review

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★★★★★

“Memory Foam Topper”

Written on: 07/06/2016 by Gaviston (1 review written)

Purchased 3 of these toppers, 1st one for our motor home. We were so impressed we purchased one for our super king mattress. Ordering was quick and simple, delivery was very quick and package arrived as stated on the delivery schedule. We would definetly use this company again and highly recommend them… Read Full Review

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★★★★☆

“Solid and reliable”

Written on: 07/06/2016

While customer services weren't particularly helpful dealing with query on delivery date, this is the second time I have used them. The mattress is great, as was the last one, and delivery reliable… Read Full Review

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★☆☆☆☆

“SHOCKING AFTER SALES SERVICE AND POOR QUALITY GOODS”

Written on: 18/05/2016 by Kwjcarless1472 (1 review written)

Despite numerous emails 17 in total,calls dropped when on hold and promised calls not returned,all this on top of a home inspection from MFW to ascertain and confirm the faulty mattress I am no further down the line as of day one, which for the record was 5 weeks ago. Memory Foam Warehouses after sales service is unprofessional and down right obtuse, as a customer I have been treated with contempt and ignored for the last 5 weeks with back street avoidance tactics and blatant disregard for… Read Full Review

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★☆☆☆☆

“rubbish customer service”

Written on: 03/05/2016 by JenTh (1 review written)

I have made 2 orders with this company on separate occasions - the first time i was happy and had no complaints. Sadly this was not the case during my recent experience with them. I ordered their most expensive topper which cost approx £150 as i have a serious and painful back condition and this would have helped matters. I noticed immediately on arrival that the cover was damaged (already on the mattress) they sent me a replacement eventually after several emails. When it did arrive i had… Read Full Review

Mfwcustomerservice's Response to JenTh's Review

Written on: 07/05/2016

Good Afternoon,

Thank you for taking the time to leave us a review. My apologies for the damage you have on your topper. Unfortunately due to the timescale situation there has been nothing further we can do, any company only has a certain amount of time set for complaints about damages and faults once you have bought an item from them and as the item was bought in January but the complaint about the damage was only brought to our attention in April it has been too long for us to be able to log any complaints with courier companies for the damage as it may well have been done by them. My apologies again.

Kind Regards
MFW

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★★★★★

“Trustworthy company”

Written on: 08/04/2016

We bought memory foam mattress just before the Easter bank holiday. The mattress arrived in 2 days which was surprisingly fast. The quality is amazing which gave us much better sleep. Thanks a lot. I wil definitely recommend you. Hakan… Read Full Review

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★★★★★

“Great Fantastic Company”

Written on: 07/03/2016 by lindood (1 review written)

We ordered a 4G memory foam mattress on 3/3/2016, arrived on 4/3/2016, let it air for a day, hardly any smell. It is so so comfy, both my husband and I have slept so well, no more aches when we get up in the morning. Next time we need a new mattress we will definitely use this company again. Thankyou Memory Foam warehouse… Read Full Review

Mfwcustomerservice's Response to lindood's Review

Written on: 08/03/2016

Good afternoon,

Thank you for taking the time to leave us your review, we hope you enjoy your product and continue to purchase from us in the future.

Kind Regards
MFW

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Lindood's reply to Mfwcustomerservice's Comment

Written on: 08/03/2016

The mattress is just brilliant and fantastic!. Thankyou. Regards

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★☆☆☆☆

“Very poor quality product, no notification of delivery”

Written on: 17/02/2016 by Elizao1962 (1 review written)

*Ordering* Ordered a bed and mattress deal from here. First disappointment was; despite the website telling me I would be contacted to inform me when the items would be delivered; I received no notification at all and it was only by chance that I had booked a day off work when the items turned up, well the bed....i was then told that the mattress would arrive "at some point" during that day, so had to then spend the rest of my day off work waiting in for the delivery. *Product* The quality of… Read Full Review

Mfwcustomerservice's Comment

Written on: 17/02/2016

Good morning,

Thank you for your review. I apologize for any inconvenience caused to you from ourselves as this may have been a faulty bed. If this has still not been dealt with could you give us an order number and we can look into this for you and get the matter resolved as quickly as possible. We take the happiness of our customers very seriously and would like to make sure you have a positive experience with us in the future.

Kind Regards
MFW

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★★☆☆☆

“Poor customer service & quality of item”

Written on: 24/01/2016 by 242Law (1 review written)

Bought a foam topper and pay for a next day delivery service that came one day late! I could have been forgiven for that but the state of the topper that came was horrendous , I wish I could uploaded pictures of it. Holes and scratches all over. Now the customer service is really lacking of human touch! After emailing the company about the condition of the topper and what could be done about it, all I got is not an single apology or any sort of it ! Straight forward email regarding the… Read Full Review

Mfwcustomerservice's Comment

Written on: 26/01/2016

I'm very, very sorry the topper you received from us was faulty in some way. We usually try and keep our customers happy by offering a replacement if this occurs. If you could please give me a name or order number and we can then get this resolved properly for you as soon as possible.
Kind Regards
MFW

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★☆☆☆☆

“Waiting 3 weeks for order and I'm ignored by customer...”

Written on: 17/01/2016 by Izabella198 (1 review written)

terrible experience and customer service! I ordered a topper two weeks ago and I am still waiting. I call the customer service and I'm told they'll call me back and I never get a call back, when I call back nobody picks up. I'll be making a Paypal claim very soon if this issue isn't resolved! This is the second order in a row I have had issues with. I'd encourage people to avoid this company and shop elsewhere as low prices aren't worth it for the hassle it takes to get the product you pay for… Read Full Review

Mfwcustomerservice's Comment

Written on: 19/01/2016

Thanks for leaving your review, I am terribly sorry to read that your order has not arrived. If you could update your review with your order number and postcode I will be able to find your record and give you a call.

I would like to apologise for the disappointed caused and will pass your comments to the Directors for further investigation regarding the poor level of service.

Kind Regards MFW

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★☆☆☆☆

“Good product, appalling customer service”

Written on: 01/10/2015 by pipnat (1 review written)

This company does not believe in customer communication. They don't believe in normal business practice and don't bother with emails to confirm receipt of your order, despatch of your order or expected delivery date. Any queries are steadfastly ignored. I am a returning customer and an order placed 12 months ago was dealt with as one would expect, hence my placing another order. It seems my loyalty was misplaced. I have been charged twice for my order and am trying to get a refund… Read Full Review

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★☆☆☆☆

“Poor quality products -- even worse customer service!”

Written on: 21/07/2015 by ellynstokesross (1 review written)

I purchased a bed frame from Memory Foam Warehouse at the end of May. Last week (i.e. about a month later), one of the side beams of the frame suddenly cracked lengthwise, nearly splitting in half. The bed has not been used/abused in any unusual way. Upon closer examination, it has clearly split along a pre-existing fault in the wood. We weren't thrilled with the quality of the bed when we first received/assembled it, but we would never have expected something like this. I called the company's… Read Full Review

Mfwcustomerservice's Response to ellynstokesross's Review

Written on: 24/07/2015

Good Afternoon,

Many thanks for leaving your review. We do value all comments made as it can highlight area's of the business to improve.

From looking a the file I can see that we have been in touch with you this week as the damage to the bed is not something we we expect to see with Manufacturing faults and more of accidental damage.

I will arrange for customer service to follow up with you.

Regards,

Carol

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★☆☆☆☆

“Do not buy anything from this comapny”

Written on: 05/07/2015 by Peternlek (1 review written)

I ordered a product from Memory Foam Warehouse for my sister which she subsequently decided she didn't want. I have attempted to get a refund from Memory Foam Warehouse on multiple occasions (even having to send proof of postage to them as they seem to have no record of the return!) but have been fobbed off every time. A company's rating should not be based on sales that are smoothly transacted but on how the company deals with customer returns and complaints and Memory Foam Warehouse is a… Read Full Review

Mfwcustomerservice's Response to Peternlek's Review

Written on: 21/07/2015

Good Morning,

Thank you for your review.

I am very sorry to learn about your order and the problems you have experienced. I would like to apologise for any inconvenience caused. I would like to look into this further and find out exactly what has happened with this order.

In order for us to me to look into this and to contact yourself to discuss this further. Can you please update your review with your order number. This will enable me to locate your order and contact yourself direct to apologise in person.

I trust the above is of an assistance and look forward to speaking with yourself.

Kind Regards

Lee

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Peternlek's reply to Mfwcustomerservice's Comment

Written on: 23/07/2015

The order number was: 100241955, I've already emailed your customer services dept. proof of return postage, can send again if this would help...

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Mfwcustomerservice's reply to Peternlek's Comment

Written on: 24/07/2015

Good morning,

I have checked and you refund was made some time ago to your amazon payments. Please log into your account to retrieve the funds. I have left you a voicemail too as was hoping to speak with you.

apologies

Carol

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★★★★★

“Very satisfied customer. Super product, exceptional...”

Written on: 05/06/2015 by Roberth151 (1 review written)

We needed a euro king size, which is really difficult to find in the UK.But this company not only produce it they provide an excellent service and quality products… Read Full Review

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