Ordered a charm that their web site said was in-stock. Received an email saying was out of stock but they still deducted the money from my paypal. Their web site continues to list item as in-stock. I've emailed asking for an update and received no reply. I've tried ringing but there is no reply. It's not 2 weeks since the order and I'm going to have to file a paypal dispute. AVOID this company.

I was very disappointed with Joshua James website. First, it is not made clear at the delivery stage of the process of ordering an item that next day delivery can only be made on Thursday, which I think is ridiculous as it is, and that they don't do weekend deliveries. So I paid extra to have it delivered the next day, it was a present so it was necessary and very much needed that day. It didn't arrive the next day so I sent a message basically asking where it was. I still haven't received a response 3 days down the line. I ordered my items on Friday, it is now Monday and I have just got an email saying my product will be here tomorrow! So even if it was acceptable that my parcel didn't come the next day because they don't deliver weekends, it hasn't even arrived on the next working day! Now the present hasn't even come in time so it's basically useless it coming now anyway.

I found a Links of London necklace that LoL had run out of, JJ showed as having it in stock, so too did several other places, I ordered from JJ as it showed next day delivery too...that evening I had an email to say it was actually out of stock. I emailed them straight back, 4 days later I still have no answer. They don't answer the phone and instant message doesn't work. I have now ordered the same item from Jewellery Hut, it's coming tomorrow, spoken to my bank and if I have no refund from JJ they are going to reverse the transaction under the Visa laws. Don't use these c.o.n merchants, they take your money, bump up their bank balance then have no customer service or morals whatsoever

Stay well clear of this company..I'm still waiting for my item..it is now in the hands of paypal..I checked with companies house and joshua james changed their buisness address on 8/11/2016.their new buisness address is 43 cherry drive.yo43 4ht. I will keep you informed. Joshua james has gone into liquidation they have changed their name to joshua Bradley jewellery..this is not the 1st time they have done this they used to be called pure creations limited..it is about time they were reported to trading standards.

This company is a joke stay well clear. Items marked as dispatched with Royal Mail 24 still waiting over a week later asked for a refund to be told I have to wait 14 days so they can contact Royal Mail....other item is not in stock but took payment and could not tell me when it would come back in stock. Had to send numerous emails and then contact pay pal to request money back. Finally received refund for second item but still in dispute about the first. Contact telephone number does not work and you will be lucky to get a response to your email. I only got answers as I contacted pay pal

Ordered charms 2 weeks before my wives Birthday, should have got next day free delivery. 3 items arrived after 1 week just posted 1st class the other 3 charms still not arrived almost 3 weeks from placing the order. No explanation emails at all and when you try and call they are engaged permanently. No customer service at all and I will never order from them again.

happy with my nomination charms, very good selection and quick delivery. Packaging however could be improved greatly as charms are not protected from damage in post ie: no bubble wrap or protective cover.

I found this site very easy to use. I ordered a charm for a birthday present it arrived 2 days later as stated, it was that easy.. I will certainly be shopping again soon.

I ordered a Thomas Sabo item on June 5th and I am still waiting. NO ONE answers the phone and I am yet to be refunded. This company is shocking. Do not buy from them. I ordered the same necklace from Thomas Sabo directly and I received it within eight days. I have paid twice for the product. I will be contacting trading standards about this.

I ordered goods advertised on the web site in May. I kept getting emails saying the goods would be in stock in a few weeks. Eventually I got an email in July saying goods not available and I would get a refund. Refund made then immediately cancelled. I am now in dispute via PayPal. Do not recommend on any count. You cannot get through to the company by phone as there is always "an unusually high volume of calls" (now I wonder why?) and their emails promising to resolve things are worthless words.

I have bought quite a lot of items in the BOGOF sale and have been really pleased with items and service. The deliveries were free and by DPD who allow you have the parcel divered to a choice of local shop which puts you in control of the delivery/collection and saves waiting in for a parcel. I would happily recommend and will be a repeat customer.

Great service and very quick delivery. Highly recommend. The item was just what I wanted as a gift for someone.

Fast efficient delivery even told you within the hour and item of jewellery was just as I expected very pleased all round

The service was quick, packaging good however the book given in which to put the charm was poor quality with no actual lid, a bit worried about it falling out

I bought some Swarovski pens in the sale at great prices. They were dispatched the next morning and received them the next day, very well packed, safe and secure. I was kept up to date every step of the way and would recommend Joshua James to everyone as their service is one of the best i have ever used online for gifts or just for little treats for yourself.

I love nomination and pandora charms and this site has a wonderful selection at competitive prices. I would recommend Joshua James to anyone looking for quality charms.

Trustworthy, reliable jewellers. Great service, speedy delivery and quality products. Joshua James are always now my first port of call for any jewellery needs. I wouldn't order online from any other jeweller. its worth being on the mailing list too as really good offers come through that are actually worth having!!