Skate Hut Reviews - www.skatehut.co.uk

★★★★☆
4.1 / 5
78% of users recommend this
  • Customer Service

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Skate Hut www.skatehut.co.uk

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★★★★★

“Good service”

Written on: 27/11/2017

I was happy to receive a quick response to an initial query I e-mailed. It was good to get a personal, helpful response, rather than an auto-generated e-mail. When I went on to order, it was sent out really quickly and I was happy that there was free delivery (there is usually a high cost involved in having purchases shipped outside of the UK). My items all arrived in one, well-packed box, within 3 days of ordering, which is great for an overseas delivery. As the items are Christmas presents… Read Full Review

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★★★★★

“Great customer service.”

Written on: 27/11/2017

I ordered Heelys and it turned out they were not what my daughter wanted. I was sorry that I had to return them but the customer service was excellent so I would definitely recommend this company to anyone. Great job Skate Hut! Have a great Christmas!Postage from Ireland to UK as a registered post is very expensive, so make sure you are ordering the right item… Read Full Review

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★★★★★

“Great customer service”

Written on: 27/11/2017 by michaeldore (1 review written)

I had a problem with my skateboard truck. Skatehut customer service has been remarkably fast to answer my questions and help me solve my problem… Read Full Review

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★★★★☆

“helpful staff”

Written on: 27/11/2017 by AbigayleEngland (1 review written)

Heellies bought as present and fault noted after 2 weeks of use. This was out of the return period as had been bought a month earlier. No quibble onmy return and exchange. professional response and updates from staff. Recommended… Read Full Review

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★★★★★

“Fantastic customer service”

Written on: 27/11/2017 by Hardy111 (1 review written)

I have been buying scooters, skateboards, heelys and more scooters from skate hut for over 9 years now for my 3 children and I have always been very satisfied. Their choice of items are amazing and their customer service is even better. I recently had a very small issue which they delt with very efficiently and in an excellent manner. They replied to my emails extremely promptly and even though I was one day over my 1 year warranty they got the part for me and I had it within a couple of… Read Full Review

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★★★★☆

“Broken scooter wheel - fixed by Skatehut!!”

Written on: 27/11/2017 by LeonelKlein (1 review written)

My lad’s first proper scooter (not cheap). 3 months in rear wheel sheared in half doing a simple trick (360). Just outside the manufacturer warranty. Spoke to Skatehut by email - they dealt with manufacturer (a few snags initially) but 100% happy with outcome, whereby a new wheel was posted out to our home address. Thanks Skatehut!!… Read Full Review

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★★★★★

“Grip tape on deck of MGP”

Written on: 25/11/2017 by RickySchneider54 (1 review written)

I bought an MGP stunt scooter for my lad as it was his birthday. We ordered it on a Saturday morning and it was delivered on Monday - fantastic. My lad played on it for a day and we found the grip tape peeling on one edge. I sent Skate Hut an email thinking it will be “one of them things”. How wrong I was. With an hour I’d had a reply and within 3 days a replacement grip tape was delivered - I did say I’d be more than happy to fit it btw. Customer service second to none. I would… Read Full Review

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★★★★★

“Cracks in scooter deck”

Written on: 25/11/2017 by Ronb3632 (1 review written)

I bought a scooter deck for just short of £100 for my grandson who is a keen rider.. 3 months later he showed we the underneath of the deck and several cracks had developed to the deck and welds... I photographed them and emailed them to skate but...tbh I expected a fight to get a refund/replacement... I got a prompt reply to say they had sent the photos to their supplier to view... within a week I received another email to say if I sent the deck to the supplier I would get a replacement.... I… Read Full Review

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★★★★★

“Responsive, helpful and excellent customer service”

Written on: 25/11/2017 by BigTCoE (1 review written)

Who would have thought getting the correct replacement part for a scooter could be so difficult?!? The good folks at SkateHut have been so helpful with navigating the nuances of bar compression and which brands are compatible with which - the live chat feature on the website being very useful and staffed by knowledgeable people and/or folks that will go and get the answer if they don't know. Our orders have always arrived quickly too. But most impressive recently was the after sales service… Read Full Review

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★★★★★

“Excellent Communication”

Written on: 25/11/2017

So far I have only ordered some vouchers for my son's birthday but had a few queries so e-mailed the team. I wasn't expecting a response so quickly and was really pleased on how fast they kept coming back to me over e-mail. Normally e-mails tend to take a while to get a response with other sites but they made it a great customer service experience for me. I feel confident it will be the same great service when my son comes to using the vouchers :-)… Read Full Review

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★★★★★

“Great customer service ”

Written on: 25/11/2017

Sent email regarding some new handles and wheels for my sons scooter that we purchased from Skatehut a few years ago, didn’t have a clue as to which ones to buy. Super quick response and very helpful. Ordered the ones that have been suggested. Great service… Read Full Review

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★★★★★

“Great shop great staff ”

Written on: 24/11/2017

Great to deal with and great customer service had a small fault with a purchase due to a manufacturer issue they dealt with the problem quickly and efficiently new part was with me in a few days couldn’t fault them and would highly recommend to anyone… Read Full Review

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★★★★★

“Always happy to help ”

Written on: 24/11/2017 by MaximilianGoodman (1 review written)

I've ordered many things from skatehut over the years. Customer service is great I can't fault them in any way at all. Delivery is speedy and all their products are fab. On the very minimal occasion there has been a problem with an item they are always fast to help and have the matter resolved emediately without any hassle. Very happy customer will definitely use them again and again… Read Full Review

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★★★★★

“Faulty Scooter ”

Written on: 24/11/2017 by IreneKennedy (1 review written)

I found them they polite & helpful. Sorted out a replacement scooter, son happy boy again :)… Read Full Review

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★★★★★

“brilliant help no problems”

Written on: 24/11/2017 by mrandmrswelsh (1 review written)

had a issue with my son's scooter no fault on behalf of skate hut but manufacture fault contacted skate hut and they contacted the manufacturer an sorted the problem out highly recommend in fact I will be ordering from skate hut again as iv had no issues with skate hut… Read Full Review

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★★★★★

“LOVE SKATEHUT!”

Written on: 24/11/2017 by helenbarnicoat (1 review written)

Skatehut is a fantasitc website. Loads of choice for all age groups. Have bought lots and have returned some items. Great service. Would definitely recommend… Read Full Review

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★★★★★

“Could not have been better”

Written on: 24/11/2017 by Lacey-1983 (1 review written)

Simply awesome customer service, I had a problem with a failed delivery (Royal mails fault) that they quickly sorted out and replaced them. Then I received them and mentioned that they were not quite what I had in mind but was happy to keep them to which they offered without prompting, a refund or exchange, then found another pair I liked however they were a little more expensive than elsewhere but again, no problem for the person I dealt with and Skatehut, they price matched and had them… Read Full Review

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★★★★★

“helpful”

Written on: 24/11/2017 by JaidynSoto (1 review written)

great service from delivery quality off goods to the online helpdesk, will be ordering again for sure… Read Full Review

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★★★★★

“Quick, really helpful and lovely”

Written on: 24/11/2017 by yzDowd62 (1 review written)

I needed advice on which wheels to buy, and following an email i got a reaponse within the hour. Brilliant!… Read Full Review

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★★★★☆

“Excellent customer service ”

Written on: 23/11/2017

I have ordered from the site a few times now and the products have been exactly as described and shown. Effiecient service and excellent customer service. I ordered a hype rucksack for my daughter and after using at school for only two months it broke. I sent pictures of the damaged bag and a refund was offered to me without any quibble. Would definitely buy from this site again. The person I dealt with was super helpful and responded to my email straight away… Read Full Review

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