Golocatefuel www.golocatefuel.co.uk

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★☆☆☆☆
1.0
3.0% of users recommend this
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“It's a pity you have to register even one review star...”

★☆☆☆☆

written by emmellar on 07/12/2010

It's a pity you have to register even one review star since golocatefuel don't deserve even that. Wish I'd read up about them before placing and then cancelling my order with them. Rude, unhelpful and still waiting for my £220 refund.

Do your own research on them and then make your own mind before placing that "cheap" order. I don't think good customer service is in their corporate vocabulary.

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“I concur with all of the previous comments. If I'm...”

★☆☆☆☆

written by on 03/12/2010

I concur with all of the previous comments. If I'm honest with myself, I can't believe I fell for this bunch of charlatans.
Like others, I paid for express delivery (5-10 working days) and when I called today to chase, I was told that they wouldn't begin any investigations until that time had lapsed. To my mind, if ordered on Monday 22 Nov and it's Friday 03 Dec today, that's ten working days, but not in the GLF world.
Very annoying: we're very low on fuel, I will have to order from a proper supplier and pay an emergency premium, and apparently these XXXXX won't refund for 30 days.
When I'm a little less busy I'm going to see what i can do to really expose these low-lifes.

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“'Go Locate Fuel' are an absolutely diabolical company...”

★☆☆☆☆

written by kathycraig on 02/12/2010

'Go Locate Fuel' are an absolutely diabolical company I am awaiting a refund for £431!They could not supply the fuel they promised after 14 days of my waiting - I think they are 3 students in a squat that have decided that it was a good idea to set up a web site & just take peoples money with their terms & conditions hidden at the bottom right hand corner of the web page.
I ordered over the phone so didn't even know the T & C's - ie. 30 days before my money can be refunded from the day the order was cancelled so they will have had my £431 for 44 days in total even though they took my money from my debit card the same day !
Even when you speak to Ben or Jason they are so unhelpful - they don't even know how many people work in the company which definitely makes me think it's just them and an illusive accounts girl who is either off 'poorly' or going to collect her car !!!!

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“order and paid for oil 4th october payed extra for...”

★☆☆☆☆

written by on 01/12/2010

order and paid for oil 4th october payed extra for quick delivery (within 5 days.) still waiting 2 weeks later 3 weeks later 4 weeks later. ask for a refund was told i need to write in for a refund or at least e-mail them, did this still no refund was told can take up to 30 days for a refund!! 17 days on after e-mail still no refund 1st december! have run out of oil had to pay for oil with another company £290 £70 pound more than could of bought it for 2 months ago been without oil for nearly 3 weeks because of these idiots , with 3 children all under 10 . freezing cold . dont buy off these and please pass this on Darren Nesbitt

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“I ordered heating oil with a visa debit card (Express...”

★☆☆☆☆

written by on 30/11/2010

I ordered heating oil with a visa debit card (Express delivery option) from Go Locate Fuel on 6th November and I am still waiting for it! The rep, Ben, kept telling me there has been problems with the supplier but this has now been resolved and that the oil is currently on it's way to me. This was 5 days ago and still no oil and the most unhelpful Ben will not accept a cancellation of my order and therefore won't give me a refund! I have put my cancellation request in writing sent by registered post and I will be contacting my bank tomorrow to see about claiming my money back through the visa chargeback scheme.

Do not buy from this company, they are either a scam or just really really bad!

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“i odered on the 20th october... have been mucked...”

★☆☆☆☆

written by monymusker on 24/11/2010

i odered on the 20th october... have been mucked about, told i would have to pay 15% to cancel, asked to pay extra, and then told they couldnt deliver.... was told to email [email protected] to ask for a refund... was completely ignored

i am now still trying to get my money back and have has to send a recorder delivery on advice from trading standards.

will keep you all posted.

i have had to pay over 550 more to another company and am struggling to make ends meet... not good with xmas and 2 kids!!!


buyer beware..



AND there is more, very worried as now the post office cant locate the address!!! do they exist??????

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“I should have read the reviews first - ordered heating...”

★☆☆☆☆

written by on 17/11/2010

I should have read the reviews first - ordered heating oil 3weeks ago and still waiting. Phoned and spoke to a rep who implied it was my fault for not reading the website delivery options properly. Said he would call back in 2-3 days, still waiting after 7 days. Be warned - saving £10 on the total cost is just not worth the hastle !!

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“Much the same as previous review its a con,waited over...”

★☆☆☆☆

written by JAN HORSCROFT on 10/11/2010

Much the same as previous review its a con,waited over three weeks then told i could have oil in the next three days for a extre £35 as they would be king enough to pay the other £35 required, or a reduction in the amount i had ordered for the original money, this is totally unacceptable practise
and told them this in no uncertain words, have now written letter so we wait and see, have involved bank and a solicitor's help. this so called company need to be on BBC watchdog, phoned local company who said they were aware of this companies practise, and they delivered in two days, the amount of money we are owed is £443, you will see them on watchdog if they dont pay up DONT TOUCH GO LOCATE FUEL WHAT EVER YOU DO

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“DO NOT USE THIS COMPANY. ”

★☆☆☆☆

written by on 03/11/2010

DO NOT USE THIS COMPANY.

In all this company had my payment, in excess of £220, for 38 days and at the end of this I received no oil!! Economy delivery which small print says can be up to 14 working days - therefore 3 WEEKS. After 17 days told they cannot fulfil my order. I am still waiting for a refund 9 days still nothing. Avoid at all cost. My Bank/Visa now pursuing my refund.

Please beware of this company as they appear to be doing it to most of their customers!

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Jan Horscroft's Comment

Written on: 10/11/2010

I found this review helpful because... just to know i was not the only one to be conned by this company.

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