Marbesol Car Hire Malaga Reviews

★★☆☆☆
1.6 / 5
14% of users recommend this
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★★★★★

“Fast & Efficient”

Written on: 20/11/2014

Hired a car from Marbesol and from the word go they were very efficient. Emailed before I arrived and they replied very quickly. Arrived at office, filled out forms and received the car requested (very cheap rate). Friendly staff. On way back to the Airport guy smashed into us. We got back to the Marbesol offices where they were very quick and organised. Dealt with us immediately and luckily we made it on time for our flight. Expected to have problems with getting details to send to my… Read Full Review

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★★★★☆

“No problemo”

Written on: 19/11/2014 by marcelroos (1 review written)

Car rented from Marbesol. Can not confirm the negative reviews. On Malaga airport neatly taken care of. Within a quarter picked up with a van. The Office helped right away. My car was not in stock but gave up without pay a bigger + automatic transmission with it! All insurance in advance had bought off so there also no problems with it. No having to leave credit. Tank full of them, full back. Delivery was so settled and again within a quarter of an hour with a van in the direction of the… Read Full Review

Eddyc's Response to marcelroos's Review

Written on: 29/04/2015

Dag Marcel,

Heb je de auto zelf gehuurd of via reisbureau?
Zelf ga ik met mij gezin 2 mei naar Malaga en heb via reisbureau een huurauto gehuurd. heb je nog tips?

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Marcelroos's reply to Eddyc's Comment

Written on: 29/04/2015

Goedemiddag,

ik heb de auto zelf gehuurd via de website van marbesol.
Prijstechnisch interessant, wel alle verzekeringen afgekocht.
Geen credit hoeven achterlaten.
Verhuurbedrijf zit net buiten het vliegveld maar ze staan je bij de uitgang op te wachten met een bordje "marbesol" en vertellen je waar je opgehaald wordt.
het was wel in een rustige periode, met het hoogseizoen heb ik geen ervaring.
Bij het inchecken wel even controleren of het inderdaad de klasse is die je gehuurd hebt. Bij mij hadden ze "mijn"auto niet maar die werd kosteloos opgewaardeerd naar een maat groter en een automaat.
De grotere verhuurmaatschappijen zitten op het vliegveld, de kleinere er buiten.
Parkeren in de grote steden: Ik vroeg altijd bij het hotel waar ik m'n auto het beste kon parkeren, vaak hebben ze wel een tip voor je. (Vooral in Sevilla kreeg ik als tip €1,00 per 24 uur i.p.v. €30,00 per 24 uur in een garage.
De verhuursticker die vaak achterop de auto zit trek ik er altijd vanaf zodat die wat minder herkenbaar is voor het dievengilde.
Succes er mee en goede vakantie!

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★★☆☆☆

“on arrival we could not find a rep after several...”

Written on: 11/11/2014 by 202McNulty (1 review written)

on arrival we could not find a rep after several inquires we did find her not in a very forward place,she told us to go outside turn right then right again we ended up in car park there was no Marbesol office or rep then we spotted mini bus with the name on it,so we enquired and that was for us and were taken out side airport to their base.Our paperwork stated:PAY NOTHING AT DESK:but we were asked for 73eurs for fuel plus 10eurs to upgrade insurance which we paid. The car was 1st size which was… Read Full Review

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★☆☆☆☆

“Worst Hire Experience I Can Remember - Avoid If Possible”

Written on: 25/10/2014 by kully_s (1 review written)

I have just returned from a week in Malaga and unlike many other people here, I chose to use Marbesol directly as they were very competitive price wise. Unfortunately, many of the comments are echoed from my point of view. Above all, please BEWARE if you arrive on a Saturday. This by far seems to be the busiest day for this firm and the airport has many arrivals this day. Everything runs slower as a result. The office is just outside the airport and takes less than 5 mins to get to by… Read Full Review

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★☆☆☆☆

“Warning Avoid at all Costs”

Written on: 22/10/2014 by ewokkaz (1 review written)

We hired a 7 seater through our travel agents who use Jetset. Jetset use Marbesol to cover there needs. They will get more money out of you no matter what you do. We had quite a jaunt to find them outside the airport and we're not greeted in a friendly manner. We had to load our own cases and was not even acknowledged. My husband unfortunately forgot his credit card but after reading reviews maybe it was fortunate. We asked what our options were this rather unfriendly looking young lady said… Read Full Review

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★★★★★

“Top service at Marbesol Malaga car rental”

Written on: 26/09/2014 by NeveahWallace (1 review written)

After looking thru some of the reviews on this car rental company, i had to try for myself. The booking was easy to do online, since the rental cost inkluding VIP and insurance was affordable i went for this option. I understand that if the customers dont pay for insurance, they reserve 800 euros on the creditcard. Pay insurance, and they dont reserve 800 Euros. Even though the flight was 1 hour late, we were contacted my smiling staff at the arrival. After 5 minutes we were transported in… Read Full Review

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★☆☆☆☆

“Car Hire troubles in Malaga”

Written on: 23/09/2014 by Newton93 (1 review written)

Booked Marbesol via Monarch website There was a 3 hour delay with the flight (Italian ATC!), and we were not met at the airport entrance as promised on the literature Eventually the Marbesol bus was found in the rental bus drop off zone Due to the delay, we arrived past 11pm(the office was "closed", despite 24h assurance on the literature), and were charged an additional 35 euro!! At 1am we weren't in a position to argue. The car was a basic but sound Skoda Fabia with 115000 km on the clock… Read Full Review

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★☆☆☆☆

“Worst Car Hire Experience EVER....AVOID AVOID AVOID”

Written on: 04/09/2014 by Sotodave (2 reviews written)

Booked 6 day car hire through Holiday Autos with Marbesol.The experience was horrendous from start to finish and even since I got back I've had to chase them to have the 870 Euro deposit returned. Started off with no rep being at the arrivals meet point which meant a queue developed so when she did arrive she sent a considerable number of people to their bus departure point which meant that it was a rugby scrum to get on the bus...parties getting split up while one was loading up luggage the… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid”

Written on: 22/08/2014 by MacMillankx427 (1 review written)

Watch the deposit, they charge your card. 800 euro and 12 days later I have still not got it back even though the car undamaged. Fuel charges extortionate. Try everything to get money out of you… Read Full Review

Faical's Comment

Written on: 31/08/2014

avoid avoid avoid I 100% agree.
they charged my card 873 euros it cost me about £80 in charges 3% + the exchange rate fees both ways. they are a rip off when you talk to them they treat you like a dirt

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★☆☆☆☆

“Just awful - avoid Marbesol”

Written on: 16/07/2014 by ZaniyahSalazar (1 review written)

It's too boring to write out the full story - basically the same as most other people on here. Half an hour wait for the bus to take me to the Marbesol car park. They then charged 800 EUR to my card - rather than just putting a hold on it - which cost me £20 in transaction fees from my bank. They also charged a 25 EUR hidden admin fee… Read Full Review

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★☆☆☆☆

“Worst car rental company ever!!”

Written on: 06/07/2014 by Gibbons373 (1 review written)

Extremely rude staff who very clearly do not care at all about their customers. Getting charged EUR800 insurance cover, despite having already booked full insurance on booking is insane. Rental prices look good at first sight when you book, but when you are there, there is at least EUR 25 added to the bill because of fuel administration costs, even if you return it with a full tank. Sat nav did not work and they did not have a replacement. Complete rip off and very poor service. Stay away!… Read Full Review

Marbesol's Comment

Written on: 14/07/2014

Hi. I´m a member of the Marbesol team. When you make a car rental reservation, either through our web or a broker, you have to accept the Terms and Conditions before confirming the booking. There you have an explanation about the insurances, deposits and fuel terms. You can also read our T&C´s in our web page.

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★☆☆☆☆

“Do not use Marbesol Car Hire Malaga”

Written on: 05/07/2014 by zwMorgan240 (1 review written)

Truly awful, 1st car they gave us couldn't go over 30 mph, dreadful. We returned and the staff were very rude and unhelpful. I eventually got them to change it to something slightly better. They also take an 800 Euro deposit if you reject their extortionate insurance. So although they quote cheap up front the reality very different… Read Full Review

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★★★☆☆

“deposit refund delay”

Written on: 04/07/2014 by skoda1 (1 review written)

Bit of confusion on arrival at airport as rep was not clearly visible vague directions from terminal had to ask passing 'stranger' where to go for Marbesol car He was able to tell us that we had get the to shuttle bus to collection depot 98 euros for fuel !!!!! Still waiting for refund of 800 euro deposit (5 days now) despite being told that this was automatic after 3 days Unlikely to use again… Read Full Review

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★☆☆☆☆

“please don't use them!!!!”

Written on: 04/07/2014 by Cowanfw401 (1 review written)

turned up after booking on line with a full /full fuel tank promised to find they are full/ empty and trying to explain to the dumb ass on the desk was useless.. Didn't refund all the deposit and ripped us off £100.. Overcharged on the minimal amount of fuel used and on the return also tried to so i damaged the car that looked like it had been knocked on every panel when i had collect... never ever use them u have been warned!!!!!!… Read Full Review

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★☆☆☆☆

“Avoid. Charge card again 2 months after hire”

Written on: 29/06/2014 by MakhiPennington (1 review written)

Charged my card again 2 months after the hire date. Takes them a very long time to refund the excess. Very long queues to get car. Have to wait for ages to get a shuttle bus to take you to the car hire office. Avoid… Read Full Review

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★★★★★

“Great service, quickly and good car.”

Written on: 28/06/2014 by Larsenyj201 (1 review written)

Arrival by plane, when you walk outside the terminal you see immediately a person of Marbesol. Then you quickly will be transported to the office of Marbesol and within 15 minutes you are on the road with a beautiful car. Thank you Marbesol for the good service, and till next time. Nick en Nancy Dijkstra Holland. … Read Full Review

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★★★★☆

“Good service”

Written on: 27/06/2014 by Markevanselectrical (1 review written)

Was good service from pick up to office to car hire no problems… Read Full Review

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★☆☆☆☆

“pay too much!”

Written on: 24/06/2014

You pay too much twice: first they charge a full tank of gasoline for 29 euro's above normal price. They charged 85 euro for a tank of max 38 litre which is exorbitant. Second, they take 800 euro's of your account and they return it not when you return the car, but weeks later. So you pay the interest all the time, instead of using it as a garantee. When I complained politely, the employee turned their back and got away. I conclude they know that they are unfair and they don't want to take… Read Full Review

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★★★★★

“very happy”

Written on: 23/06/2014 by Gibson237 (1 review written)

Easily the cheapest quote and I decided to take out the additional insurance (because I wasn't confident in my driving abilities!) which brought their price in line with some of their competitors. They also gave us a free second driver. Very impressed with the minibus pick up from Malaga airport taking us to their depot which is a couple of minutes off site. We were expecting them to operate a full/empty fuel scheme, which leaves you open to being overcharged for fuel as well as paying for… Read Full Review

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★☆☆☆☆

“Listen Avoid,Avoid,Avoid”

Written on: 22/06/2014 by GradyShields (1 review written)

Take the advise of previous reviewers it's all true Avoid like the plague ,you have been warned. … Read Full Review

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