The broadband speed of what sky have promised us was between 19Mbs and down to 11mbs when busy. how ever what we actually get is 2Mbs... be careful of what they promise you as they are just lairs, moved to virgin now with 100mbs. cheaper faster and more channels

Please broadcast the above channels with ENGLISH SUBTITLES especially the shows and AWARDS for example IIfa awards. We do not understand the hindi language so it is important to have the English subtitles. Thank you

I would never again subscribe to Sky Broadband, TV or anything else from sky. I only got sky because of the pause, rewind and record function but now evey provider has that ability. I found i never actually watched any of the sky channels. I have had nothing but bad service, technical faults and poor technical advice from the begining. I was with them for 2 years overall. They didn't fix anything, they charge you for everything even if its their fault. They don't actually have a customer service department which i found out when i tried to complain, I was passed around to people who couldnt speak or write in English. I was about to re-instate the broadband just because I thought it would be easier than finding another provider - how wrong i was! I have just been on the phone for 10 minutes to sky who didnt actually do anything for me in the end and wanted to pass me to another department. I told him I was leaving sky permenantly because of this phonecall and he said ok and hung up! It turns out anything is easier than trying to get through to sky or get anything out of them. Once they take your money and set up direct debit. They no longer care. Also after looking around at some other providers have found that others offer the same kind fo package for broadband but at faster speeds and lower monthly payments! If sky knew how thier agents talk to customers and that skys only hope of staying ahead of the game is to retain thier existing customer base because once the exisiting customers see they are being over charged for a lesser service they will change too! Don't bother use Sky chat they justignore your questions and give you a number to call! Dont try to complain because they dont have a complaints department! Im so glad im no longer with sky - what a horrible experience it has been over all - Waste of time, energy and money.

I cancelled my Sky account in November 2013 due to changing to Virgin for a cheaper solution, all went well and closed all accounts. At the end of February 2014 I get a letter from Sky detailing an outstanding balance on my account relating to bills after I cancelled with them and furthermore bills I have not seen. Straight on the phone to get to the bottom of it and I go round and round in circles with customer services being passed from pillar to post not getting a straight answer. Finally a billing consultant confirms the error is with Sky and that they will clear the bill and close the account. All seems good. one week later I get an email and letter from a debt recovery service working on behalf of Sky seeking to recover the outstanding balance! Contact debt recovery service and they say they are just doing as told. Contact Sky and have to go round the houses again to explain the problem and get a solution. Today I have spoken to Sky, all calls at my expense as they never call back or contacted me by other means and they say they have cleared the account and notified the debt recovery service. They claim a letter will arrive in 7 days to clear this mess up, I will be surprised and suspect the next knock at the door will be the police to take me away for unpaid Sky bills! Utter rubbish and a waste of money by Sky, would be better not to have customer services and make more profit!

I signed up to Sky fibre optic broadband several months ago and after spending at least 45 mins on the phone to them every other day for a month after they failed to install my internet I finally got internet speeds of 2-5 MB rather than the 38 I signed for. Today is one day closer to when I can leave Dreadful product and dreadful customer service

we have been with sky for over three years all sorts of stuff happening : - be careful they are only maintain sky box and router up to a year afterwards its up to you to fix them or 100 pounds for an engineer visit they will always tell you it is your fault so you need to pay - they wont send engineer to check the line if your internet is bad just tell you on the screen it looks ok and if you insist on engineer coming 100 pounds a visit - regular internet speed adversed up to 16 Mb NO YOU CANT GET MORE THAN 5.5Mb as routers they give to costumers will only do 5.5 (factory setting) and the best you are not allowed better router its said in contract and if they catch you using one they can end contract with you but you still need to pay up to a year services or go to court - fibre optic fast? no well it is when it works as I speak 2.6Mb on average 8-9 they promise 15 but that's rare only when you get lucky there is a wave coming your way - try terminate contract with them that is where it really starts 6 days an hour and a half each day on the phone and it is still not done ( we have done over 3 years with them so its not like we are cancelling early.

I moved from virgin and from day 1 it was a night mare. The installation guy didn't turn up on time with no phone call, even when he did come it took 2 weeks for them to sort out the phone line. From then we thought hopefully this is it.... How we were wrong. We've had to contact sky every month for something (tv not working, channels missing, broadband getting slower and not working and even getting charged for FREE movies). This latest issue had made us decide to move. I up graded to sports and movies and was told because I had entertainment+ HD i would not have to pay to watch the sports and movies in HD EVER, one day movies and sports HD went off and I contacted sky. 4 months down the line I'm being told I have to pay and extra £5.25 on top of my £85 bill. I spoke to 3 different people. One person told me it was a technical error and will receive hd sports and movie in 2 mins - 4 hours. The second told me I had to pay and the third who I phone told me it was a technical fault and I still have all, channels because, and I quote 'I'm looking at my screen and you have all channels including movies/sports HD' I reply 'we'll i on sky sports 3 HD and it's telling me to upgrade' he then said 'well you must have a technical fault and there's nothing I can do. As they basically lied to me, along with all the other things that wave happened we can't wait for our contract to finish so we can go back to virgin. I msg them now 4 times since and still no reply.

As a customer, I have experienced every problem under the sun with my Sky account. First with TV, I made a few simple requests: cancel multiroom, downgrade to entertainment. They ended up cancelling the wrong box despite my giving clear concise information (even down to the card number / serial of the box). This resulted in a complete loss of recordings which I was later credited for. Not only that but for the next 5 months, i'd be plagued with a £10 sky+ charge. After numerous calls each month, I was falsely "promised the issue would be fixed". It was only when I threatened to take them to trading standards / ofcom that they pulled their finger out. Next came the broadband. I was told i'd recieve between 9 - 16Mbps which is fair enough. The day of activation came and I got......1.5Mbps. Now I understand it takes time to establish a stable speed but this was after 3 weeks of testing the line! In the end I put it down to a dodgy tv installation causing interference which bb tech later confirmed. Now, as a former colleague of Sky. I would not work there even if offered the world on a plate. I regularly fixed account problems created by other members of staff (I worked in retention / cancellations). The billing department is a joke as I often had to explain bills in full to confused customers. Other issues i fixed / advised on included: mis-selling allegations (mostly well founded), broadband issues, phone issues, tv, billing. Basically I was working in a complaints department or that's how it felt. Management will pay you off if your average retention rate is what they deem to be too low. So if you get a legion of customers calling to cancel their account for whatever reason, you're done (this was despite many great customer testimonials about myself and an average feedback of 92%). Many customer experienced similar circumstances to myself, they cannot put up with Sky's recent failings (again caused by other staff). Retention were always the last to hear about it. Tell me Sky, how are you expected to keep an account when your departments from the top down require urgent review?

Needed to renew. First in October she said no call back nov when contract ends for upgrade offers. Gave me incorrect dates of my contract eg 3 weeks late so I had to pay extra. No compensation for her mistake on record. Then when I called they refused offers though I know they have it as I received one at my old address during the same period. They refused to honor that so lost me as customer and my family.

The supposed 2 week installation turned into 4 weeks. The 9 - 12 installation slot turned into 4pm. Full of lies but what can you do?

this waste of time sky was so bad the internet actually froze every 2 hours we cant upload or download anything because it is so rubbish it lags when people play on games

Ive had sky for about half a yeqar now and i cannot think of one good thing ive had from them i only have the sky tv and this is a fixed bill of 27 pound a month yet i seem to be getting charged 60 a month even though sky are takeing 30 pound of me every fortnight my bill never changes, when my sky box was fitted from day one it turns itself off and numerous intervals in the day, i was also approached by a sky worker who said i could get a free movies trial for a month and then id have to go back to the stand in a month exactly to cancel them if i did not want them as if it was any later than a month i would be charged for the movies i was then told when i went to cancel that i have to give 31 days notice to cancel them so either way i was going to be charged and i had even asked the sky worker of any cancellation period before i got them which she said there wasnt clearly lied to my face and conned me!! makes it worse that when i got home the movies were on but they had no sound on any single movie channel and im still expected to pay!!!! they dont work!!!!! and throughtout all this i have contacted them numerous times via telephone sky link and in person and told them about all this to which they denie what they have done and dont even resolve any of my problems and give me appauling customer service while doing so i have to say sky is definetely the worst thing ive got fitted and im going to see my legal team to start a petition or something and get something done about it cause i know plenty of people that have experienced the same thing.

I was thinking about getting Sky but just a cheap package for the sport, I enquired about that and was told I'd need to have other packages with it which I didn't want to pay extra for. All I wanted was just the 4 main sports channels SS1,2,3,4 but I wasnt allowed that option so I didn't bother. I asked some friends who have these packages and they pay nearly £50 a month for all this and most of Sky's output is repeats and apparently when it rains hard the coverage breaks up haha! terrible! I'm sticking with freeview and online streaming until BT Sport can get more football then I can stream that to my TV.

We moved from a fibre area (60mb) to the edge of a large village. The 3mb upload and 0.3mb download is barely enough to browse the web, and we pay £30 a month for the service as it's a BT Connect area and we are locked into Sky. Dreadful - particularly when you get so used to fast access in an old address. Took us several months to get up and running (new development) and I know reliability is a common issue. Sky's traffic shaping is a joke and kills the already slow service dead. AAAAAAARG! Please please someone sort fibre!