Two Seasons - www.twoseasons.co.uk

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Two Seasons - www.twoseasons.co.uk
★★★★☆
4.2
83.0% of users recommend this
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Latest Reviews

“Website keeps crashing ”

★★☆☆☆

written by Melody306 on 19/03/2015

Normally I find the website easy to use however this evening it is terrible it keeps jumping to the wrong page and won't let me place the order it keeps going back and forth from shipping details to billing details. Im sorry two seasons but next time i won't waste my time.

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“Very rude customer service”

★☆☆☆☆

written by Russell267 on 11/10/2014

Wanted to return 2 t-shirts that did not fit and was told I had re-attached the tags even though I had not. Went to find the same item in the store and the tags were in the exact same position. Basically told me that I was a liar at the store. Was told my clothes were not in "resellable" condition even though they were completely unworn and undamaged. I had only tried them on. Will not be coming here again.

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“Charging £3.95 for 1-3 day delivery which doesn't arrive ”

★☆☆☆☆

written by CC14 on 12/08/2013

You don't expect to pay nearly £4 for delivery for it not to turn up in the stated 1-3 days delivery. So much for service. I tracked my delivery ordered early on a Wednesday, and it was dispatched 30 minutes after purchase according to emails from two seasons and a text from DHL. It then went from France to Spain to Belgium finally arriving at Gatwick on the Friday. At 5am Saturday morning it was in Birmingham at a depot 10 minutes from our address, yet it still wasn't delivered despite DHL being open till 12 that day. Our delivery was needed for our holiday and we ended up having to purchase abroad. DHL then text to say it would arrive on Monday. I might as well of had the delivery to Bulgaria where we were on holiday if I knew what a round trip it was going on. I had to reschedule the delivery for the Monday we came back (today), though there is no need for them now. I have been waiting since 8am this morning for the delivery for DHL to only say it went out at quarter to ten and I am still waiting. Sort out your couriers two seasons.

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“Lovely and friendly service”

★★★★★

written by on 11/08/2013

Today I entered two seasons in Merry Hill and was looking for a hat , after finding it I noticed how there is a different version I liked more that wasn't there. I asked the clerk and she explained how she was alone and couldn't leave the shop front but believed there could be what I was looking for upstairs. She proceeded to tell me that if I popped back in 30 mins she may be able to look for me . Just in case she also kept the hat I found behind the till. 30Mins later I came back to find every version of that hat behind the desk so I could choose one without it being sold . Thank you very much wish I could do more than just a review as it was far beyond what was asked and I'm very grateful. Thanks

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“Great online shop”

★★★★★

written by Irka on 07/03/2013

Ordered BillaBong Small size snow jacket, was a bit afraid it would be small for me, however, size fits me perfectly, received my jacket super fast (I live in Latvia), the item is great, quality is amazing, the price was also the best on the web. Tracked my order with DHL, which was very convenient to me, since it was my first international order. I'm perfectly happy with TwoSeasons!

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“website is playing up”

★★☆☆☆

written by dr.leso on 09/12/2012

have problems to log in to account if you add items and leave for few minutes than the items are gone and I never got the confirmation to my email send I always had to call them up when I received my order some items were open and didnt get invoice , very dissapointed

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“Very very fast”

★★★★★

written by JRSmith12345 on 20/11/2012

The price was the best on the web. Easy to use website. Pay with PayPal which was handy so I didn't have to set up an account. Delivery confirmation and tracking email arrived late Sunday eve, (I ordered on that Sunday afternoon). Dhl were very good with tracking info and seeing as it was coming from France to the uk, Tuesday morning delivery was excellent! An all round brilliant online shopping experience with these guys.

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“FAST!”

★★★★★

written by on 30/04/2012

I've used these guys a few times and they always deliver the orders accurately and quickly. In the rare event that they can't help, they let you know super quick

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“Inexpensive and quick delivery.”

★★★★☆

written by JohnnyDemonik on 27/04/2012

Not the broadest choice of new season styles but very well priced and fast delivery. I'll be shopping there again and would recommend it to family and friends. :)

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“Item out of stock but refund recived un prompted ”

★★★★☆

written by on 05/04/2012

Like many people I had recently noticed the crazy sale going on at Two Seasons. I ordered an Xcel wetsuit, reduced from £200 to £60. Unsurprisingly the stock was hit hard by a large number of people trying to scoop a bargain. The website stock level was listed as "low" when I ordered. Having read the number of negative reviews posted recently, regarding an issue with inaccurate stock levels and bad customer service I was a little worried. However I received an out of stock email today and a full refund, without having to contact the company at all.

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“Great service!”

★★★★★

written by on 30/03/2012

Took advantage of their end of season sale and bought some great stuff and amazing prices! The items arrived well packaged and very quickly. Would definitely recommend to anyone.

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“Great Price Snowboards”

★★★★★

written by on 29/03/2012

Bought a K2 Raygun all mountain rocker snowboard 159 Awesome bit of kit, great price cheapest i could find, delivered straight away, easy site to use. Use them Cheers Dudes

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“Great service received”

★★★★☆

written by on 29/03/2012

Ordered some Ladies North Face sale items and the delivery was super fast. I had to return an item too and again received great service, communication with the refund.

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“Quick Delivery”

★★★★☆

written by on 29/03/2012

Delivery was quick but dissapointed that one item was out of stock and was not informed till after payment was taken. Refund was given quickly though so it made up for it.

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“Very Good Service”

★★★★★

written by on 29/03/2012

Website easy to use. Very good prices. Shipment says up to 4 working days, I recevied my within 2. Can pay with credit card or PayPal.

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“2 seasons lottery”

★★☆☆☆

written by on 29/03/2012

Didn't win the 2 seasons end of sale lottery, and neither did most of the people I know who ordered anything in the sale. Dispite website not really reflecting stock, they were pretty fast getting my payment back to me so it's not all bad.

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“Great deals ”

★★★★★

written by on 29/03/2012

Very good service all round Great board and great price

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“Crap Service”

★☆☆☆☆

written by on 29/03/2012

Visited this website after recommendation by friends. Plenty of choice and fairly laid out website but their customer service sucks! Ordered some goods, that were stated in stock on their website, delivery times stated from 2-4 days. However 4 days after I first ordered products email came through to tell me two of the items ordered were not in stock. Refund duely issued. 3days later another email came through to tell me another item ordered was also out of stock. Incorrect refund issued. I sent an email explaining their mistake and could they cancel the one remaining order. No answer. 2 days later I sent them another email asking for confirmation that my order had been cancelled. No answer. Not happy. Surely It doesn't take 4-7 days to find out there is no stock and not to respond to customers emails is pretty rank. Will not be recommending or using this website again. Here's hoping I can get my money back!!

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“bought ma a lid”

★★★★☆

written by on 20/03/2012

friendly and informed staff showed be the kit and talked through features. They even told me where else to look in town. after doing the rounds i came back to the shop and went for a seriously comfy lid that is light as a feather. will be testing it out in 2 weeks. happy days!

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“Great Value and Fast delivery”

★★★★☆

written by Creggy on 20/03/2012

I bought a new jacket and pants on quite short notice only 2 days before i was going away but it was such good value i couldn't resist. The sales team were very helpful in sorting out a next day delivery for me and i was excited to get my new gear. It arrived dead on time the next day, the stuff was exactly what i wanted just one annoying mistake! Who ever packed up my stuff hadn't taken the security tags off the jacket and i was going in the morning. Theres not a store anywhere near where i lived so it was a real inconvenience. I tried to get a few local shops to take it off for me but they were reluctant coz it did look a bit dodgy! in the end i broke it off with some pliers risking damaging the goods; luckily it worked out ok. Overall very helpful company, great value, would definitely recommend to a friend and will use them next time i need some new gear.

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