LWK Kitchens Reviews

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“I was losing the will to live until I got in touch...”

★★★★★

written by TraceyBurke on 08/03/2012

We had a fantastic space to utilise but it had floor to ceiling glass & a stunning skylight directly over the only wall space available for units. A difficult (but I thought)not impossible room to put a kitchen in. I was very specific about what I wanted & having undergone this process before on a similar scale with our last kitchen, so I couldn't understand the painfully awful & inappropriate designs that other companies were coming up with, all of which ignored my brief completely. Six in total & over a year long period! Surely it wasn't that difficult a space? Then I met Alan from LWK. From the off he appreciated what I wanted to do. He was willing to work with me knowing I'd already sourced the worksurfaces & lighting I wanted & he wasn't fazed when I said I wasn't bothered about a sensible work triangle. He seemed to understand when I said it was more important to me for it to look 'a bit wow' over practicability & he was the only kitchen planner I saw who didn't look bemused or blush when I said I wanted a 'sexy' kitchen. I'd also given him an impossibly long list of appliances to fit into a kitchen with very limited wall space. In spite of all this the whole process was a breeze from start to finish. Alan & the designers were so in tune with the brief that we were there as regards the finished design in what seemed like minutes. The fitters were absolutely lovely & a pleasure to have here & Sam was invaluable, advising & snagging throughout the process in his calm & efficient manner. LWK were also happy to work alongside our own contractors. I can't praise them enough. I have a kitchen worthy of a magazine cover & wouldn't hesitate to recommend them or use them again. Thanks again everyone.

Traceyburke's Response to TraceyBurke's Review

Written on: 08/03/2012

My Mistake - For Alan please read JEFF ALLEN (Senior designer @ LWK)
Kind regards,
Tracey Burke

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“LWK Kitchens”

★★★★★

written by on 03/02/2012

We are extremely pleased with the quality, appearance and functionality of our kitchen. The LWK team understood our requirements and provided exceptional advice on the choice of kitchens, materials and worktops. The onsite consultation was most useful as the LWK consultant was able to provide practical solutions to make the most use of the space available whilst keeping in mind the design outline we provided LWK with. I would certainly recommend LWK for their kitchens on the basis of their prices, quality and customer service.

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“My dream kitchen!”

★★★★★

written by dreamkitchen on 04/12/2011

We looked at three kitchen providers and chose LWK as we loved their product and found the service to be attentive and informed. The difficult choice of choosing our dream kitchen was made easier by LWK's willingness to work closely with our architect and ourselves. The fitting and snagging process was managed well by LWK and they accomodated unforeseen changes to the specification very willingly. We now have the most amazing kitchen, thank you!

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“Fantastic new LWK kitchen”

★★★★★

written by LouisaMc on 05/11/2011

We love our new LWK kitchen. This specialist company was great to work with from design all the way through to fitting. We wanted to get rid of some units we didn't like but keep the bits we did so LWK helped us come up with a design that worked without trying to persuade us to replace the bits that didn't need replacing eg. stainless steel splashback panels and cooker. It's a real plus that these units come ready made and are incredibly sturdy - perfect for us to build a new island to add storage and work surface without having to damage existing floor and underfloor heating. When it came to fitting it was all done in a week - the old units came out on the Monday and the new ones were in for templating for stone worktops on Wednesday and then the worktops were fitted and it was all finished off on the Friday afternoon. Everything was carried out to a high standard and the customer service was great. I would certainly recommend LWK. They're not as cheap as some but a worthwhile investment if your kitchen is the heart of your home.

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“I have recently had my kitchen done by LWK and i have...”

★★☆☆☆

written by on 17/02/2011

I have recently had my kitchen done by LWK and i have to say the jury is out for us: the quality of the kitchen seems good, but i have found their support team to be really chaotic and unrealistic when it comes to customer management and service?
We ordered the kitchen a day later than we originally planned to and this resulted in our delivery time being 2 full weeks later than the original date. We were promised 8 days of installation time, its ended up being closer to a month. In the end, parts of the materials were damaged being delivered and had to be resupplied - and it ended up being me chasing LWK for timelines asking when the resupply would be done and installed and when the project would be done? All the while, LWK were asking me to pay the installation balance and i was just trying to get them to install the actual kitchen... it just felt a little insensitive and tick boxy. I could have just been unlucky here - but i have been renovating an entire house and out of all suppliers we have worked with in this project - i found the kitchen aspect with LWK the most challenging.
That said - the kitchen is in and the product itself looks good - tbd quality as we move in this weekend... I cant say LWK would be at the top of my recommendation list based on the experience we have had BUT i now have a fully functioning kitchen and given the process that feels like something!

Lwk Kitchen Company's Comment

Written on: 22/02/2011

<br/>Unfortunately it is the case that manufacturers have cut off dates where orders must be received in order to meet a given delivery date, as the client said they missed this, and as Hacker only make deliveries to the UK every two weeks the delay was exactly what we said it would be. To try and assist them we arranged for the installers to work on a Saturday and Sunday and ensured the worktop was templated and installed within 4 days. A working kitchen was achieved in eight days. It is unusual for NEFF to deliver damaged appliances, and these were replaced by NEFF within one week. We did ask for the majority of the installation fee whilst we awaited on the replacement single door that was damaged being delivered to us from Germany, we thought this was fair and it is what was in our written agreement; however as they were unhappy with this we agreed to delay the payment of the entire installation fee until the single damaged door had been received and installed. Positively, we are pleased they were happy with the finished kitchen.

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“I've recently had a kitchen supplied by LWK for my new...”

★★★★★

written by on 11/02/2011

I've recently had a kitchen supplied by LWK for my new home and have been very pleased with both the quality of the units and the friendliness and helpfulness of the staff both before and after the delivery.

I approached LWK after discovering long lead times for another kitchen company that I had already designed a kitchen with. I'm very happy that I did since they were able to supply the kitchen quickly, on-time and to a high level of quality at a very reasonable price. Even after the order was fulfilled and I was all paid up they were still more than willing to help me put the finishing touches to the kitchen. Highly recommended.

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“My wife and I were in the market for a completely new...”

★★★★★

written by scott richings on 09/02/2011

My wife and I were in the market for a completely new kitchen and had 3 quotes, inc one from LWK.
These people were by far the best in terms of cost, quality and Customer Service (in no particular order - all A++).
We visited their Showroom in London W1 and were impressed both by the layout -and Lesley Jane. She came to do a site visit shortly after and within a week I had some really detailed and professional plans/drawings.
The installs Manager - Sam - was a real pro too. Very helpful and accomodating to some late changes/additions to the design.
The 3/4 days of the install went like clockwork. Peter (installs guy) clearly knew his stuff and we felt it was in very safe hands.
All in all, this is a Company we both thoroughly liked for reasons given, and have absolutely no hesitation in recommending.
Yours,
Scott Richings.
Perrers Road.
London, W6.

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“It became very apparent early on in our search for a...”

★★★★★

written by Nisha12 on 25/10/2010

It became very apparent early on in our search for a Kitchen company that it was imperative that we were able to work well with a Company. We were going to be making a lot of changes within the room and needed help with ideas, design & require functionality. We were fortunate to have found LWK.
LWK have proved that there is a Company that exists that provides an excellent design service, without any pressure and ensure that we as their, clients got exactly the Kitchen we had desired. This continues with their dedicated Installations / Operations Team that assist throughout the Installation period and ensuring that we had a working kitchen as soon as possible. Any issues, as expected with a project of this size were dealt with swiftly. LWK are fantastic on their communications side - really important during installation.
We are incredibly happy with our Hacker Emotion Range kitchen & would highly recommend it, especially if you are looking for a kitchen that meets both stunning design & functionality. Working with LWK had made the process a pleasant & enjoyable one.

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“After much debate and discussions with a number of...”

★★★★★

written by on 18/10/2010

After much debate and discussions with a number of companies, we chose LWK because the team came across as more committed /personable & professional than the others we invited. Lesley Jane never seemed to tire of our incessant questions on a host of kitchen related aspects. Picking the right company is a big decision when you think of all the things that could go wrong. We visited the showrooms in London there was no hard sell and the quality of the kitchens spoke for themselves. Once we signed with them we were relieved to find that their continued drive and organisation (thanks to the surveyor Sam Pond ) ensured the scheduled timescales did not slip, in a few short weeks it was completed.
Whilst the installation was in full swing we had reservations about a number of aspects that we wanted changed/altered from the original specification this amounted to approx 15 snagging items which we highlighted to Sam one by one, unbelievably they dealt with the whole lot in a 24 hour period, still finishing on time.

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“We have recently had an extension built and were very...”

★★★★★

written by Taylor212 on 05/10/2010

We have recently had an extension built and were very lucky to be recomended by our builder to get LWK in to supply the Kitchen furniture. Not having bought a kitchen before we did not know what to expect so we were very pleased when the sales lady came to see us and guided us through the entire design process without any pressure selling(unlike one or two other companies we called)
The installation went to plan with the only exception being a design change on the breakfast bar which we decided to make larger at the last moment. Everything was completed without any fuss and now we are the envy of the street, this is my small way of thanks to the team!

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