Simply Asus - www.simplyasus.com

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Simply Asus - www.simplyasus.com
★★★★★
4.5
92.0% of users recommend this
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Latest Reviews

“Good warranty experience, and helpful customer service”

★★★★★

written by Gilliamax69 on 28/01/2018

Bought an Asus laptop with 3 year optional warranty. Laptop died completely after 1yr 9 months, and returned for repair - double boxed. Warranty included a return label so no charge for the return. After 6 weeks I contacted the customer service and they said a repair was impossible due to unavailable parts. I think the motherboard had died. I got a full store credit, for the original price including the cost of the warranty, and I chose another two non-Asus products from box.co.uk. We are very satisfied with the replacement products which are a cheaper laptop, and a large USB pen flash drive. Customer service were very helpful with the whole process of selecting the alternate products, arranging payment of the small extra cost, and speedy delivery of the new products.

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“Poor customer service. Simply Appalling!”

★☆☆☆☆

written by jameslauk on 24/01/2016

After many years faithful service my macbook decided to pack up. I couldnt afford a new mac with equivalent specs and so found the Asus N551JX at a great price and a 3 year warranty for only 899. Simply asus were quick to deliver the laptop and for a while all went well. I hate windows 8.1 with a passion and have had numerous problems in the past, so I decided to install Windows 10 Education. I was able to get the drivers from Asus and the isntall went well. After a while i noticed that the machine crashed when entering sleep. I spent 3 weeks with Asus technical support and rolled back to windows 8.1 to no avail. I arranged a return to Simply Asus and packaged the laptop in it's original box and put this inside another along with copies of my conversations with Asus support. Royal mail charged an arm and a leg but better safe than sorry. I must be honest here and say that I did select the wrong return reason, and that there was a small scratch on the machine. Simply Asus emailed me that they could not accept the return due to the scratch, ok perhaps they havent read the documents or the return request details explaining the faults. I emailed to explain that the docs i sent should explain the faults and attempts at fixing it. Simply Asus said they received no docs and that they couldnt find a fault at all. I stupdily accepted the laptop back and contacted Asus who offered to collect the laptop at their cost and send it to Scotland for examination and repair. Asus did find a fault funnily enough and replaced the entire motherboard. I informed Simply Asus of all this and my costs to post it the laptop to them in the first place and I have never received a reply or an apology. I will never ever buy another machine from these charletans and will not recommend them to anyone. They ignored my consumer rights and should be called Simply Appalling. Avoid like the plague.

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“Best service”

★★★★★

written by taghi57 on 08/01/2016

Bought a laptop on Sunday at a very good pr5ice and received it on Tuesday. Excellent service and very good communication. It is a very good laptop and my friend is thinking about ordering one as it has a very high specs with large memory and SSD and standard drive.

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“opinion matters”

★★★★★

written by kelazda on 06/01/2016

First time I have dealt with this company and received very good service from them from ordering to getting laptop was 3 days,have only looked at it to check all OK it was well packaged so no problems.Would recommend them to anybody.Thankyou Simply Asus. I like the spec on this laptop a little more expensive than I wanted but hopefully will be money well spent time will tell.

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“Asus N551VW”

★★★★★

written by Grybek on 30/12/2015

Ordered at 3pm and delivered next day. Excellent service. The company is very competitively priced and I would use again. The N551VW is a well specced laptop, but not without some drawbacks. I like: Speed, it is fast. SSD and normal disk drive. USB ports including one powered. I dislike: The trackpad takes some getting used to and often picks up unintended gestures. The Screen only goes back to about 120 degrees. It is quite heavy and can get uncomfortable on the lap. When the screen is tilted back it protrudes from the base leaving an edge to dig into your legs, not good considering the weight. No backlit keyboard. Spent a lot of time adjusting the screen but still cannot get a good colour saturation or contrast. All in all, I would not recommend this system and wished I had gone for one of the Lenovo 2 in 1's. But if you are in the market for an ASUS laptop, I would recommend this company.

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“Great prices, excellent service”

★★★★★

written by Websterth1970 on 01/12/2015

I happened upon the site after doing a Google search for a particular laptop. SimplyAsus had one of the best prices but it was the customer rating that persuaded me. I haven't been disappointed. I needed help with setting up my account after making an error I couldn't fix. My phone call was answered promptly and the problem fixed in seconds. My laptop arrived less than 24 hours after I'd ordered and I'm delighted with it. I'll definitely be back.

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“Good Service marred by poor delivery couriers”

★★★★☆

written by harwoodr on 11/11/2015

I purchased a laptop online and all documentation went through rapidly, i selected next day delivery but as i ordered on a friday i knew it would not arrive until monday, however come monday dpd text me to say arriving between 10 and 11 am, come midday another text saying it would arrive 16-1700, then 1730 a text to say they couldnt deliver because i wasnt in, Total courier lies even the photo proff of placing tried to deliver card was not related to my building, had a go at dpd they said the mysteriously could not contact the driver or the chelmsford depot, so would i accept an "upgrade" to have my parcel delivered the next day before 12,, and that the upgrade was a gesture of goodwill...in my eyes an upgrade is delivering before the schedulled time and not after. however it was delivered before noon and asus refunded my next day delivery charge,, I have no problem with asus or the product but their image is being marred by DPD.. sonif you buy fro asus specify any courier other than DPD they are awful.

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“Great Service”

★★★★★

written by River81 on 06/10/2015

Most helpful for pre-sales enquiries regarding the laptop Tha I was interested in. Great service, ease of purchase and everything followed through as promised. Kept well informed Throughout. Happy to deal with again.

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“ rubbish ”

★☆☆☆☆

written by Babanjerie on 02/10/2015

Do not buy from this company they mislead you with there advertising they say product is 1 thing but what you get in reality is another there customer services is very poor I phoned to complain and all I get is a obnoxious person who is of no help whatsoever do not recommend this company to anybody all I want is a full refund of my money go to 1 of the big high street names you will get far better service and better value 4 money do not fall into the same trap I did

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“Asus x553ma-xx366h laptop”

★★★★★

written by 197Kehoe on 14/09/2015

Very pleased with my experience in dealing with "simply Asus .com" order was dealt with promptly aas also was delivery,I would recomend this company and certainly deal with them again

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“Asus Netbook for Sierra Leone”

★★★★★

written by lynncoles on 04/09/2015

Excellent product, excellent value, fit for purpose, excellent service, convenient delivery and pick up - what more can I say...!

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“Fast, efficient service ”

★★★★★

written by Philmex on 26/08/2015

Website very easy to navigate. Some of best deals available, so very competitive. Fast, convenient delivery to a local store. Very pleased with purchase and service received. *****

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“Really impressive service”

★★★★★

written by LionelT13 on 03/08/2015

When ordering my laptop, was really impressed with the ease of use on the website. The delivery was prompt with it being delivered at the time as indicated. Have already refereed a few friends to purchase from them as pricing is also very competitive. Once again, many thanks for an impressive service.

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“Very happy indeed”

★★★★★

written by Frost419 on 02/08/2015

Very prompt service, easy to order online and arrived within a few days even though I chose the free delivery option. The delivery happened when they said it would and the product was exactly what I wanted. Ideal.

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“Very Happy Repeat Customer”

★★★★★

written by strongfields on 30/07/2015

Bought from this company approx 18 months ago and returned to buy again when the need arose. Just like last time I cannot comment on the after-sales service as I have not needed it! Ordered the laptop one day and it arrived the next, was quite happy to pay the small extra charge for guaranteed next day delivery. Just as before the item arrived on tine, and it is a factory sealed, brand spanking new laptop. I find this company are very straightforward in their advertising, and tell you exactly what you are going to get in terms of specs etc. The laptop is working fine and is exactly as described. Value wise - They really must work on very tight margins as I have seen this particular model at anything up to £400 more expensive elsewhere on the web. Thanks again - no doubt I will be back very soon. A very reliable company I would not hesitate to recommend to anyone.

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“Good good good !”

★★★★★

written by GraysonLamb276 on 30/07/2015

Ordering problem free and delivery excellent product exactly what I ordered would definitely recommend it!

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“its got everything but one thing”

★★★★☆

written by asus-fan on 29/07/2015

the laptop is great it has the ability to do everything. My one problem is that it has 32mb dedicated graphics we arnt in the 1990's anymore!! this is pathetic by todays standard wake up ASUS. There should be a minimum of 128mb dedicated graphics on any system that is new today. I bet it doesn't cost anymore to do this but they seem happy to leave us without. I would say that 128mb of graphics should be the basic standard in all machines today. Other than not having any sort of dedicated graphics memory I would say this laptop is great but it could be better, maybe its time for ASUS to wake up take the lead.

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“Asus X555LD-XX737H”

★★★★★

written by xcPorter423 on 19/06/2015

Had no problems with the ordering process. I had it delivered to a local newsagent and the collection too was very straight forward. Would use the company again.

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“Asus G750JS”

★★★★★

written by bdowson on 01/04/2015

I had already bought one of these for a church about 3 months ago so I knew what it was like. It is big and heavy but I wanted something to be as powerful as a desktop and portability was secondary but still useful. It seems well made except for a slight flexibility in the outer skin of the lid if you poke it from the outside in the centre. It was not free delivery as described because I had it delivered to Asda (Yodel) which cost £5 but they were very efficient when I picked it up. I was concerned beforehand if anything was wrong with the package and I had to reject it so I phoned Customer Service beforehand and got through very quickly and they told me it would be in a box in a grey plastic bag. In fact, when I picked it up, the corners of the plastic bag were worn and there was a puncture through to the corner of the box. This did not seem serious so I accepted it and it subsequently turned out it had just punctured the hollow inner packaging. Better protection from outside would be useful.

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“X555L very good laptop”

★★★★★

written by Alexac417 on 20/03/2015

Purchased as replacement for broken tower PC and quality is excelllent. Price very competetive and delivery was prompt. The only minor criticism is with the keyboard which in most respects is excellent, but there is no indicator to show if caps lock is on or off. Not a problem normally but very frustrating when entering passwords where the characters are of course unseen.

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Asked by hasad on 15th August 2014 Report this content
Equipment does go wrong on occasion. How satisfactory was After Sales or Repair service from this company, please?

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