Ffordes Photographic - www.ffordes.com

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★★★★★
4.8
94.0% of users recommend this
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“Brilliant Customer Service”

★★★★★

written by TommyCockles on 20/07/2020

I don't normally write these reviews because a) I'm always too busy to and b) I'm a lazy so and so but after the brilliant service I just received I thought I needed to make an effort! I just purchased a 2nd hand Sony remote and the service was friendly and efficient and on top of that when I received the email with the sales invoice attached they advised that they had fitted a brand new battery! Now the coin battery would not have been terribly expensive but that's really not the point here. The fact that they have gone the extra mile when they didn't need to say's everything you need to know about what a brilliant company Ffordes are!

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“Friendly efficient service”

★★★★★

written by Eddy360 on 09/07/2020

My questions pre purchase of the item (an old Leitz projector) were answered promptly and in a friendly way. Once ordered the item arrived two days later, well packaged and if anything better than described. Swapped a couple of chatty emails with the guys at Ffordes meanwhile even though they made the sale already. The price incidentally I thought very fair indeed. There was nothing about the whole experience I didn't like

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“Commission sale”

★★★★★

written by mjfinch on 03/07/2020

I looked at various options for selling some of my film cameras. I decided to minimise risk by selling through Ffordes. Their service was excellent: a fair valuation, listing and good communication throughout. I wouldn't hesitate to use them again.

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“Nikon D2X”

★★★★★

written by simonrothwell on 23/06/2020

Camera in perfect condition, postage,packing and customer service all excellent.Would buy from again.

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“excellent service and products”

★★★★★

written by EnricoGarofalo on 19/06/2020

i found the Customer service to be very High and knowledgeable with the products they sell and the second hand products are of a really good quality and priced accordingly.if something needed changing there was no quibble i have been using this company for a few years now and it is my first stop for camera gear.well worth a visit to their site .

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“Highly recommend ”

★★★★★

written by RachS66 on 17/06/2020

Emailed Ffordes to get some advice about SD card for a camera I’d been given. Very prompt and helpful reply. I asked about a suitable camera bag and was sent a link on best sellers. Good prices and reassured by Ffordes the one I was interested in would be a good fit for my camera. Ordered it Tuesday and it arrived the next day. The bag is excellent and ticks all the boxes. Very pleased with it. I will definitely use this company again. Important to support local businesses. I cannot find any fault. Very efficient service, honest, approachable staff. Thank you.

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“Swift dispatch. Thanks”

★★★★★

written by Newhavennick on 16/06/2020

I have bought several second items for ffordes over the years and have always been well looked after, they have competitive prices across many lines of photographic equipment and items are as described so you can buy from them with confidence that you will receive the item in the condition you are expecting. If you have an item to sell ffordes can sell for you too and are up front about costs of selling for you so its an easy process with no surprises. There are many options out there online to buy from sources often based on price but with ffordes you get a fair price with a knowledgable team and service to match.

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“Wonderful customer service and great prices”

★★★★★

written by pembers357 on 10/06/2020

I’ve bought a number of Leica digital cameras and lenses from Fforde’s over the past few years. The team always goes the extra mile to ensure you are completely happy with your purchase. The cameras I have bought have been in beautiful condition - better than described. And the after sales service has been impeccable. I keep returning to Fforde’s, safe in the knowledge that I’m getting a quality product at a good price, posted quickly, and with the reassurance of a good warranty and brilliant customer service. I can’t recommend them highly enough.

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“Fast first class service”

★★★★★

written by Crawfibabe on 09/06/2020

After reading various reviews I had made my mind up to buy a particular binocular made by Hawke Optics. Having scoured the internet for this now end of line binocular I had found one store with a price that was significantly cheaper than others.For some reason, before committing, I remembered Ffordes Photographic a site I had looked at in the past for binoculars. To my surprise the binoculars I wanted were £30 cheaper (including P&P) than the previous best price! Despite the current Covid 19 situation and the fact that Ffordes are running with greatly reduced staff I managed to have the binoculars delivered in 2 days. So I would recommend Ffordes highly for great communication, great service and great prices.

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“First class service”

★★★★☆

written by Swimloon on 08/06/2020

Excellent communication from point of enquiry to next day delivery of the (used) Canon 24-105 mm L IS lens. I was also very satisfied with my previous purchase (Canon 100-400 L) , and would highly recommend.

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“Informed and helpful”

★★★★★

written by peterbryenton on 04/06/2020

I was introduced to Ffordes by one of my dear friends who was a fine art photographer and good customer of theirs. When he died several years ago, I was very grateful for the sympathetic and professional way in which the staff at Ffordes helped me to dispose of some of the photographic equipment I had inherited from him. Classic Leicas were involved. During the current Covid-19 restrictions, I really liked the fact that my email enquiry was handled very quickly by the two guys I dealt with. I wasn't expecting that level of customer care during lockdown, but they came up trumps for me. If you want to find a knowledgeable, experienced and fair transaction, look no further than Ffordes.

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“I couldn't visit the shop due to lockdown, so I...”

★★★★★

written by DennisThomson on 03/06/2020

I couldn't visit the shop due to lockdown, so I telephoned. My requirements were listened to and I received clear and practical advice as to the best camera for my needs with a full explanation of the reasons why. I have been delighted with the purchase which is exactly what I needed and it was at a very good price. I received my camera by special delivery post a few days later. No pressure sales, but good professional and knowledgeable advice from everyone I spoke to. I have no hesitation in recommending them.

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“Trade in deals.”

★★★★★

written by 92Cochrane on 02/06/2020

Good old fashioned friendly prompt service. Straight no nonsense fair valuations,people you can trust. Ffordes is truly an Aladins cave of first class top notch new and second hand cameras, lenses, and associated equipment.

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“Excellent service in spite of lockdown”

★★★★★

written by BikieJohn on 01/06/2020

I recently wanted to buy a lens that Ffordes had in stock, I emailed a query about it and received a quick response. Because of the Coronavirus restrictions they were operating with limited staff but still got the lens out within a couple of days. Sent by Royal Mail next day service it arrived the following day, well packed and in immaculate condition as described. I have bought from Ffordes a few times over the years and always received excellent service, it was good to see the standards kept up even during the current difficulties. I have no hesitation in recommending them.

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“Professional and complete service”

★★★★★

written by robw99 on 18/05/2020

I recently used Ffordes to sell some expensive camera equipment. From the beginning of our engagement their approach was very professional. I received a full list with clear pricing etc. and was able to follow progress on their website as well as via prompt response to queries on individual items. With the coronavirus emergency, Ffordes continued to function effectively and with patience and skill completed the sale successfully. I would certainly recommend them as a retailer and use them myself in future.

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“When this crisis is over I'm heading North”

★★★★★

written by Sanemancured on 15/05/2020

Over quite a few years I've bought a variety of cameras and lenses from Ffordes. Now that I find myself enjoying older film cameras and medium format I am realising just how good they are. Great equipment at realistic prices. If only every camera store was this good. I must visit.

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“The best photography / camera service in Great Britain IMO”

★★★★★

written by wwwedgoldcouk on 15/05/2020

I have been using Ffordes for many years now and always return to them as they give the absolute best service I have ever found in the UK. One time I needed to buy a 1940's Contax II for a particular project and was in Alaska. I went straight to their website, they had one in stock (of course), it was in excellent working condition, I ordered it and used it in an Alaska native village at -40C temperatures. It worked flawlessly and the work was used commercially thereafter (BBC News online). Since then, and without having to keep on making purchases, I contact Ffordes from time to time to ask for advice about cameras and lenses and they always respond quickly and go out of their way to do whatever they can to help. Even when COVID-19 struck they were still able to provide advice and provide actual samples of photos taken with hardware they stock in order to help. I would recommend them above any other photographic store in the UK (and maybe even the world, including Samy's cameras in the USA) for the best new, and especially used, equipment. You can be sure of a sincere service with equipment you can rely on 100%. Thank you.

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“I would just like to thanks Ffordes Photographic for...”

★★★★★

written by cammyMcM on 14/05/2020

I would just like to thanks Ffordes Photographic for their excellent service and advice. I recently purchased a Canon 600mm F4 l lens from them. The lens exceeded it description and I am absolutely delighted with it. I would have no hesitation in recommending Ffordes Photographic to anybody looking to purchase new or pre-loved photographic equipment.

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“Expert Advice ”

★★★★★

written by jamesdmd on 12/05/2020

I walked in when passing through for the Ullapool ferry and asked for advice on taking clinical photographs on an NHS budget. First class honest service. They advised an Olympus T6 with a super macro setting. Point and shoot. Droppable. Washable.They showed me a new one , then found a nearly new one which had just come it at £70 less. They ordered a ring flash. My whole team at work use it and it produces excellent images for patient records. I had wasted hours on the net looking at reviews,asking this question and the T6 never came up! Just ask and they will find what you need. I have used them before for binoculars and home cameras. An amazing stock of second hand equipment. FFordes are known as the holy temple for photo geeks in Scotland and fortunately I live 70 miles away, so any excuse to call in is advised!

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“What's not to like?”

★★★★★

written by Garcia405 on 29/03/2020

The staff in Ffordes are Polite, knowledgable, friendly, helpful and prepared to go the extra distance in order to make your in-shop and on-line gear shopping a pleasing experience. I've purchased both on-line and over the counter. The shop is well stocked with both quality used and new camera equipment. What's not to like?

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