Been with Halifax for about a year and my partner with them for six months. We always find them unfriendly and unhelpful especially the Stockport branch. We went in today to pay in and as usual, we were met with unfriendly door staff who always try to make things as difficult as possible. today she went too far and the counter staff just sniggered so we both ended up closing all our accounts there and then on the spot. they forget they need us as customers but we don't need them. if your unhappy it's easy to swap banks so just do it.

Opened the " Reward" current account on the promise if I fulfilled their criteria I would receive £100 reward . All criteria met , however as their switching serviced failed and I had to transfer my direct debits myself. They have used that excuse no to pay . Explained it was their fault not mine , I pay in £1850 pcm and have more than 2 direct debits but the computer says no. It is a feeble excuse not to pay so guess what ... this new customer is moving . Customer Service is appalling

I decided to open a joint bank account so followed Halifax on line services. It authorised the account but would not allow me to select a branch. I then had to call customer services. Upon calling it is a known error- but apparently I could spend a further 30 mins on the phone trying to open the same account. I cant resolve this online as it wont allow me to try again for 72 hrs. So I know have this noted on my credit score, but because the website has a known fault, I cant simply open my account. This is just not good enough for a bank! If I have encountered issues at this stage, why would I wish to continue when most of my baking is done online???

The Halifax Clarity appears as a very useful card to hold. But that is ONLY if you are not already a Halifax customer! I have had a Halifax Gold card for many years, spend about £2000 per month on their card and pay it off in full each month and don't exceed my credit limit. I also have a current account with the Halifax with over £10k balance as well as an ISA . I expected that I would be classed as a valued and trusted customer! Unfortunately that is not so! If you already hold a Halifax card and want to change to the Clarity card then stand by for a lot of problems! To change you don't just ask as they have changed their procedures several months ago. You have to cancel your existing card first and then apply for the Clarity. You then wait 30-60 days to see if they will accept you for the Clarity card. There is no guarantee that they will accept you. In fact a marker on my account implies that I will not be accepted for the Clarity so I would end up with no card at all. This is totally out of step with all the other major banks who let you upgrade from one type of card to another. This even includes Lloyds, which together with Halifax is part of the RBS group. Lloyds even allow you to hold two of their cards!

The Halifax Clarity appears as a very useful card to hold. But that is ONLY if you are not already a Halifax customer! I have had a Halifax Gold card for many years, spend about £2000 per month on their card and pay it off in full each month and don't exceed my credit limit. I also have a current account with the Halifax with over £10k balance as well as an ISA . I expected that I would be classed as a valued and trusted customer! Unfortunately that is not so! If you already hold a Halifax card and want to change to the Clarity card then stand by for a lot of problems! To change you don't just ask as they have changed their procedures several months ago. You have to cancel your existing card first and then apply for the Clarity. You then wait 30-60 days to see if they will accept you for the Clarity card. There is no guarantee that they will accept you. In fact a marker on my account implies that I will not be accepted for the Clarity so I would end up with no card at all. This is totally out of step with all the other major banks who let you upgrade from one type of card to another. This even includes Lloyds, which together with Halifax is part of the RBS group. Lloyds even allow you to hold two of their cards!

I applied a new current account on-line and opted for the bank switch as their website prompted. I was impressed in the beginning as I received the confirmation and my current account details, card, password and cancellation letter from my previous bank in 3 days. HOWEVER, almost at the same time I received the letter and text informed me that the switch was failed, WITHOUT FURTHER INSTRUCTION AND ANY EXPLANATION, the current account I applied for has been closed on the 5th day! I have called the customer service and gone to my local branch to find out the reason. They were unable to help as there was no information or explanation on their system either! The branch manager was surprised as he has never seen anything like this in 7 years of working there. I have a steady income, no overdraft, and hold accounts in 3 different high street banks. The first encounter with Halifax was utterly disappointing and that touch me this is the bank I should steer away from.

it says on the web site that it will be hassle free and all bills will go out without any fees for 6 months but this is rubbish, they didnt let my accout go over drawn by £13 to let my mortgage go out then i got paid 12hrs later. so endured fee from mortgage company. i would have paiud the £5 a day over draft fee instead of the £25 from mortgage companmy and the bad credit rating it will have left me with. i wouldnt mind but hadnt even had the account a month!! i would never change accounts again! hassle hassle hassle

Went into the wrexham branch of halifax asked if I could do a bacs transfer to a car company. Yes said the assistant but it will cost £25. Thats ok I replied. The money will be tranfered by the end of the day. Great I thought. Checked my account the next day and the money was still sitting there. A VERY STUPID BANK!!!!

In chronological order; 1.) Reduced my overdraft by £400 without informing me in any way shape or form (claimed they didn't have to advise me)! 2.) Advised me on 3 occasions on the phone that a new credit card had been dispatched to me only on the 4th call to advise me I wasn't entitled to one. 3.) a. Paid £35 per month from my current account onto some-one else's credit card for months on end. b. compensated me for this twice in error and then insisted threateningly on the overpaid compensation back immediately! 4.) Asked them to stop a direct debit going to my credit card from my current account - did not do so despite telling me they would, therefore taking me over my agreed overdraft limit and subsequently increasing how much I was charged for my overdraft facility that month! 5.) Offer me loans on EVERY hone call only to then say I'm not eligible! 6.)a. No facility to reduce overdraft online. b. called to reduce my overdraft by x pounds and was asked umpteen questions about how long I'd lived at my current address, what shoe size I am etc etc and was told I was 'applying' for my overdraft to be reduced??! 7.) STILL waiting for them to repay my PPI 3 months after they agreed they were at fault...18 months after originally lodging a complaint to say I was mis-sold it!!