Direct Sports Ltd www.directsportseshop.co.uk

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Direct Sports Ltd www.directsportseshop.co.uk
★★★★☆
3.7
68.0% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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Media Gallery for Direct Sports Ltd www.directsportseshop.co.uk

“wilson triniti tennis balls”

★★★★★

written by Casonp209 on 30/07/2023

Good price and speedy delivery of 2 x Wilson Triniti Tennis Balls (4 Ball Tube)

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“Good communication and quick delivery ”

★★★★★

written by Shepherdspiequeen on 27/07/2023

After placing my order I was contacted by customer services to say the trainers I had selected were actually out of stock (there was an error on their end which meant I could order them but they didn't have them in the warehouse.) They apologised and emailed me a list of trainers which were in stock in the size I'd requested and said I could select one of the alternatives - if they cost more than my original pair they wouldn't charge me any extra. So I ordered a pair from the list and they arrived next day. Very quick service and excellent customer care - I would use again.

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“Good price and fast delivery”

★★★★★

written by Ghoshi55 on 21/07/2023

Searched for the best price for a Wilson Blade because I knew what I wanted. Direct Sports offered the lowest price and the racket came with a free padded racket cover. I am delighted with my purchase and with the excellent customer service.

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“Excellent product, price, and service ”

★★★★★

written by Adebutters on 12/07/2023

Bought tennis trainers as a gift for brother, he loves them. Best price on web, and arrived in the post the next day, can't ask for more than that. Will definitely shop here again. Thanks

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“Spot on tennis case ”

★★★★★

written by Thetennismaster on 10/07/2023

Perfect for my new head racket I shall definitely be using you again for all my tennis needs

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“Will use again ”

★★★★★

written by Jacquelynf102 on 07/07/2023

Great service, product arivved earlier than expected which was great. Would have been nice to be able to edit order after placing, wanted to add extra to order rather than seperate order and extra postage charge.

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“Great service ”

★★★★★

written by GwendolynDevine356 on 06/07/2023

Great price and fast deliver with no issues. I will use it again if they keep same price competitiveness.

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“Great Choice, Great Service”

★★★★★

written by CovMatt on 29/06/2023

Have used Direct Sports a few times now, very pleased with products and Service

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“Returned for refund & got sent more shoes”

★☆☆☆☆

written by KarinaBAlexander on 19/06/2023

We purchased 2 shoes. My husband's fit perfectly but mine were way too small, gaudy, & narrow. I sent them back via the return center which asked if I wanted a replacement or refund. I requested a refund & everything went smoothly. They got my return & said I would get another email when it was processed. Some days later a box of shoes is delivered to me. I have not opened it, won't open it, & emailed for instructions on returning it & where/when my refund was. Very unhappy. I ordered another pair from a different supplier & they fit perfectly. I want my refund...at least someone should have contacted me by now as it's been almost a week since I asked for assistance.

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Directsports's Response to KarinaBAlexander's Review

Written on: 18/08/2023

Hi,

Thank you for your feedback.

As has been communicated to you, your shoes were sent back to you as they were not returned to us in their original box.

We do advise in our Return Policy, which is available to view even in advance of making a purchase with us, and then at any point following your purchase, that “items must be in a new, merchantable condition with all original labels and packaging intact.” You neglected to return the shoes in their box which renders them unsaleable. I politely ask you, would you be happy to receive a pair of shoes from us without a box, or in any random shoe box? Aside from this looking very unprofessional to our customers, the barcode on the box is essential to monitoring our stock levels and is the reference point we use to ensure the correct item is picked and packed for our customer.

We are not unique in the above advice; I am not aware of any online running retailer who will accept back shoes without the correct box to resell them in.

Kind Regards,
Direct Sports

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“A straightforward process for a simple order”

★★★★★

written by Christina147 on 13/06/2023

The website was easy to navigate and find what I wanted, and the price, including delivery, was the best around. Having completed the order the item was delivered quickly, was well packaged, and was as described. So all-in-all everything was just as I would expect it to be.

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“Not accepting exchange out of 14 days return period”

★☆☆☆☆

written by Verogianna on 21/04/2023

By far the worst company I ever bought something. They won’t accept me exchanging badminton shoes not even for a different size because it’s outside the 14 day period. And it’s been only 23 days. Most companies provide at least 28 days return policy or in worst case senator exchange. I was rejected without any options and I have brand new shoes worth £108 which I cannot wear because of the size. Very disappointing !!!

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“New squash racket”

★★★★★

written by Healeynut on 03/11/2022

Looked on several websites, some hard to deal with, Direct Sports was easy to use and a great selection of Equipment. Found the racket I wanted at a really good price. Direct Sports offered a restringing service at a really good price so added that to my purchase. Racket arrived well packed and I am very pleased with my purchase.

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“super fast transaction ”

★★★★★

written by mang_out on 19/10/2022

Great price, and service like you would expect. a super fast delivery and great communication. i received the shoes in the time specified. totally satisfied customer thanks.

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“Professional and speedy service”

★★★★★

written by on 18/10/2022

Ordered a Babolat Evo Drive 115 Tennis Racket, which arrived next day with DPD tracking service. A very quick, efficient service with free delivery. Could not ask for more. Plenty of choice on the website and very easy to navigate. I am now using them again in a very short space of time (only placed two orders so far). Emails keep you up to date with your purchase whereabouts. I would not hesitate in recommending this company to others.

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“Smooth and easy ordering”

★★★★★

written by DTBoyd on 25/09/2022

I'd never heard of Direct Sports so I wasn't sure what to expect but my purchase was smooth and delivery was quick. Will definitely check them out for future purchases.

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“Good Club Tennis Balls”

★★★★★

written by Flick777 on 23/09/2022

We've been using Babolat All Gold tennis balls for some time now. They last well, bounce well and are very popular with our members

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“Excellent service and products”

★★★★★

written by 192McCormack on 20/09/2022

Efficient service and products as described. My daughter loves the Asics trainers which were at the best price I could find online. Would certain recommend Direct Sports.

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“Straightforward service”

★★★★★

written by Meiernn201 on 15/09/2022

Good reliable service. Both on delivery and return refunds.

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“terrible company avoid - they are useless”

★☆☆☆☆

written by Danchillier on 11/09/2022

I paid for a pack of shuttlecocks with did not arrive. The tracking link for royal mail did not work. They have provided no details to contact them if there are issues. They took my money and provided nothing in return. I would advise all to avoid this company.

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“Don't comply with delivery time”

★★★☆☆

written by ltlc2 on 08/09/2022

The website is ok, the price is competitive, but the 2/3 business day delivery time was not acomplished. That created a huge problem for me as I was on a trip to London and wanted it delivered at my hotel.

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