Service4Service Ltd Reviews - www.service4service.co.uk

★★★★☆
4.3 / 5
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Service4Service Ltd - www.service4service.co.uk

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★☆☆☆☆

“3 attempts and 2 weeks to change a tyre”

Written on: 05/06/2014 by AndHam (1 review written)

It took the service centre 3 attempts to balance a tyre, and what amazes me is that they were happy to return the car with an unbalanced wheel. The sorry tale starts with an MOT fail for an under tread tyre, they replaced it with a Goodride tyre and charged me £80 for the pleasure (quick Google suggests it's £40 worth of tyre and a lot of problems balancing them). Vehicle returned to me at 17:00 on Friday afternoon before a bank holiday Monday, I am told by the delivery person that it might… Read Full Review

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★☆☆☆☆

“Poor workmanship”

Written on: 30/05/2014 by 246Brady (1 review written)

6 months ago had a thermostat renewed on my BMW and have today taken my car to BMW main dealer for waterleak and thermostat housing leaking !! Paid Service 4 service £400 (about £120 for the thermostat, £48 for a hose and £210 for the labour)!!!… Read Full Review

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★☆☆☆☆

“They will rip you off for any repair”

Written on: 21/05/2014 by 388Ramirez (1 review written)

Totally unhappy with the service they provide, once the money is debited form your account, they are different people. - They don't provide the check list post service - they don;t provide any Invoice - They do have poor garage network, though they claim to have the network with approved garage, i seriously doubt - They may charge more what has been quoted on the website and when you argue, they will make it down which looks cheap - Once they have charged more, you need to follow with… Read Full Review

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★☆☆☆☆

“not pleasant experience”

Written on: 13/05/2014 by Kostadin (1 review written)

My own experience. Booking the service was easy. I have provided a spare rear light to be replaced and also uper right rear corner bumper. I have also asked my airconditioning to be checked as part of the service. Outcomes A guy from a local garage came and picked my van 8 o'clock as they promised. He did not had any ID as a start. During the day I had a phone call to say that one stabilizer was loosed and they need to replace it for the MOT. Best price they said 100 pounds. The van was… Read Full Review

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★☆☆☆☆

“Disappointing”

Written on: 15/01/2014 by grahamunderwood (2 reviews written)

Used this service a year ago and assumed it would be easy to use them again this year. Sadly they failed to arrive within their promised 2 hour window and in spite of 3 calls to their office when I was assured they would be with me shortly and no one arrived I finally called to cancel. I have now had my car serviced elsewhere & won't risk using them again. … Read Full Review

Ja154's Response to grahamunderwood's Review

Written on: 15/01/2014

Very sad to read this, please could I ask you to contact myself and ask for the MD, and we will reimburse your inconvenience !

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★☆☆☆☆

“Poor Local garage used”

Written on: 02/12/2013 by Davd678 (1 review written)

Do not use Service4service as the local garages they use are very poor. Small low end one man band garages are often used. Poor customer service also. They need to re-look at their choice of garages… Read Full Review

Admin25's Response to Davd678's Review

Written on: 02/12/2013

We don't recognise this review, please feel free contact us and discuss this in a professional manor...?

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★☆☆☆☆

“Be Warned, dont use this company”

Written on: 27/11/2013

I booked my car in for a service with serrvice4service. My car was picked up as normal. I received a call at 10.15 that morning from Service4service saying that my car had been stolen from the garage. I attended the garage and my keys were stolen from the service desk and car stolen from the garage. I had to work directly with the local garage to get the insurance sorted and at no time did service4service assist or call with any support through this process. Once the insurance was sorted after… Read Full Review

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★☆☆☆☆

“Work not done”

Written on: 25/06/2013

I've used a couple of internet service companies & never had any problems. This time I thought I'd try Service4Service who had a reasonable price for the work I wanted. I thought everything went fine, but during subsequent work on my car it transpired the worked I'd paid for hadn't taken place! I'm waiting to see what remedy they offer. Needless to say, I'm not best pleased coughing up hundreds of pounds for nothing. … Read Full Review

S4Sjjss's Comment

Written on: 28/07/2013

Would be most happy to explain this review to any customer, all works were completed to a high standard apart from an area on the paper work which we have now rectified.

Chief Operating Manager of Service 4 Service.

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Moby79's Comment

Written on: 03/10/2013

Hummm has made me think twice to go with these guys now as I know other similar firms take the money and dont carry out the work.
if I did have work done i would have to pay AA or RAC to inspect it

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★☆☆☆☆

“Read this review - full refund obtained on my credit card”

Written on: 28/02/2013

Service4Service advertised a service in accordance with manufacturer specifications. They did not do this, when challenged they verbally agreed on the phone that the full service is based on their schedule and not the vehicle manufacturer. Service4Service would not refund me, basically brushed me off. I then raised a complaint via CAB to Trading Standards. I also complained to my credit card company. SUCCESS. The credit card company after a full investigation have now agreed to refund me in… Read Full Review

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★☆☆☆☆

“no way”

Written on: 30/10/2012 by shellypie (1 review written)

i requested that my Audi A3 have a full service, 40000, its only just over a year old. yes the car was collected and dropped off. what happended in beween i dont know. the car was returned with the service showing due on the DIS, no stamp on the service book, and schedule of work carried out. Was the car even serviced? think I will pay more for the piece of mind in future of the main dealer service. I am sure it is great if you are running an oldish car, however when the ad says parts and… Read Full Review

Mod1991's Response to shellypie's Review

Written on: 20/12/2012

I have similar problems, service4service "did not" provide the equivalent dealer service. My view is it is better to go to a dealer company at full price, or use a local independent garage that you know and can trust. I will never use Servcie4service again, am very dissapointed.

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★☆☆☆☆

“Nice idea, but it just didn't happen.”

Written on: 16/08/2012 by weaselgilham (6 reviews written)

Well, it all sounded good in theory - they pick up your car from home or work at an agreed time, service it for a lower cost than using a main dealer, and then return your vehicle at an agreed time. So I made a booking to have my VW serviced. On the day, nobody came to collect the vehicle. When I phoned up I was told that the booking "had been cancelled". Obviously an admin error, but the guy on the phone was insistent that I must have called up to cancel. He then suggested we book it in… Read Full Review

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★☆☆☆☆

“AVOID at all costs”

Written on: 06/06/2012 by jcooper5083 (0 reviews written)

I have recently experienced the Service4Service package and want to advise people to avoid at all costs. They charged me £425 for a service and to fix my door lock. As you may know they make you pay to get your car back so before you have seen the work. I received the car back with the following issues after an inspection 2 BMW service: Lock still in the state it went to them in so still unable to lock my car via the key or remotely despite them quoting me for the repair and me paying this… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 21/04/2012 by daveyjohn (1 review written)

Customer service leaves much to be desired. Misquoted on initial booking,so had to pay more. Called twice one day and once the following day to make some further enquiries. Representatives never returned calls on any of these occasions when they said they would, so my questions, concerns were never answered. I did get my car back though. The garage they used for my service presented me with a full service schedule which did not tally with what was supposedly done. Unprofessional, Unconcerned… Read Full Review

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★☆☆☆☆

“Bad if not the worst I have ever used”

Written on: 12/04/2012 by Canifella (1 review written)

Well lets see, it all sounded very good,they pick the car up and return after service complete.Well lets start with the price £245.00 Ok not bad for a Merc SLK the reason I used this particular service is that they pick up and return as we are both working. Anyway the crunch no record of what work was carried out, no info on what oil was put into car, I asked for the service book to be stamped but on there no record of what was done, I asked for an engine flush and the cooling system to be… Read Full Review

Andrewli's Response to Canifella's Review

Written on: 01/06/2012

My SLK had the wrong fault diagnosis and then they charged twice what the local Mercedes garage would have. Unbeleivable!

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★☆☆☆☆

“Think very carefully before booking your car in”

Written on: 16/11/2011

After reading the reviews 1 booked my Smart car in for a full service last month. My car was picked up late, I was contacted in the afternoon to say that the service had been carried out and I paid over the phone. The car was due to be returned to me by 6.30 that evening. By 7 I phoned to find out what was happening but the S4S office closes at 6.30, you can email but no one is there to reply. I also tried to contact the garage themselves but they were also closed (their contact details… Read Full Review

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★☆☆☆☆

“Do not use ”

Written on: 07/07/2011

Service4Service are a car trade that sound very freindly and helpful and are untill they have your car. After that once they have collected your money they they keep trying to get more money of you. do not pay this company untill you have tested your car and you are happy with it. they have had it over 3 weeks and still there is no progress apart from saying they have found somethink new wrong with it and that they want more money. they have ignored many phonecalls and only seem to contact us… Read Full Review

Guest's Comment

Written on: 08/07/2011

This Review is totally inaccurate and far from the truth. Sadly this car had issues and a process of actions was needed. We did the repair work at a cost price to the client to help out and kept them well informed form the start...

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Guest's Comment

Written on: 09/07/2011

This review reflects the terrible service we got from Service4Service - in my opinion you should not use them!

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Tonymontana250's Comment

Written on: 08/07/2011

Guest

Review of Service4service

Written on: 10/05/2011

I found service 4 service unreliable and evasive when it came to communicating with me regarding the garage they sent my car to. When they repeatedly failed to make the daily update calls they promised me, I had no choice but to ring the garage myself. I then got a rude and offensive call from S4S demanding to know what I was playing at!!!
They also FAILED to inform me of some of the work the car needed doing. Probably because they realised if I knew the full extent of the work, I might have just returned the car to the dealer I had recently bought it from! Obviously, after having had over £1,200 of work done, I was then committed to getting the rest done when I subsequently found out about it!
They are incompetant at best, and dishonest at worst! I would never use them again and suggest no one else does either!

this is a review that was only written on the 10/05/2011 so shows that this has happened before. If people look down they will find there are alot more unsatisfied customers Im so looking forward to getting the car back so I can get my real machanic who has currently been away on holiday to look over the car and see what exactualy has been repaired. To see if we have to take this any further e.t.c Trading Standards what also you failed to mention that this car was once dropped of to us as you said it was repaired only for it to be rejected because it wasnt you then stated that somethink else is wrong with it and that you needed more money to repair it !!! So do you realy think that is SERVICE4SERVICE trying to give back a car that you looked over the next day to say that there is somethink else wrong with it ???

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Guest's Comment

Written on: 08/07/2011

Guest

Review of Service4service

Written on: 10/05/2011

I found service 4 service unreliable and evasive when it came to communicating with me regarding the garage they sent my car to. When they repeatedly failed to make the daily update calls they promised me, I had no choice but to ring the garage myself. I then got a rude and offensive call from S4S demanding to know what I was playing at!!!
They also FAILED to inform me of some of the work the car needed doing. Probably because they realised if I knew the full extent of the work, I might have just returned the car to the dealer I had recently bought it from! Obviously, after having had over £1,200 of work done, I was then committed to getting the rest done when I subsequently found out about it!
They are incompetant at best, and dishonest at worst! I would never use them again and suggest no one else does either!

this is a review that was only written on the 10/05/2011 so shows that this has happened before and only recently. If people look down they will find there are alot more unsatisfied customers Im so looking forward to getting the car back so I can get my real machanic who has currently been away on holiday to look over the car and see what exactualy has been repaired and done to the car. To see if we have to take this any further e.t.c Trading Standards. What also you failed to mention that this car was once dropped of to us as you said it was repaired only for it to be rejected because it wasnt you then to it back to your garage and stated that somethink else is wrong with it and that you needed more money to repair it !!! So do you realy think that is SERVICE4SERVICE trying to give back a car that you looked over the next day to say that there is somethink else wrong with it ???

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★☆☆☆☆

“Promised collection didn't happen!”

Written on: 27/05/2011

I arranged to have my car serviced through this company. Part of their selling point is that they will collect and deliver your car. My collection time was in a 2 hour window, however they didn't contact me even when they knew they would be delayed. I phoned the point of contact and was promised a return call once they had checked the location of the pick up drivers, they didn't return my call. So after a further 40 minutes I phoned again and was told they were en-route but still no actual… Read Full Review

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★☆☆☆☆

“I found service 4 service unreliable and evasive when...”

Written on: 10/05/2011

I found service 4 service unreliable and evasive when it came to communicating with me regarding the garage they sent my car to. When they repeatedly failed to make the daily update calls they promised me, I had no choice but to ring the garage myself. I then got a rude and offensive call from S4S demanding to know what I was playing at!!!
They also FAILED to inform me of some of the work the car needed doing. Probably because they realised if I knew the full extent of the work, I might have… Read Full Review

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★☆☆☆☆

“Car went in for a major service, was called to advise...”

Written on: 09/03/2011

Car went in for a major service, was called to advise me of many more items which needed fixing. I do appreciate that because they were important things (brake disks / pads, anti roll bar linkage, tyre)
What I didn't appreciate was Service4Service advertise ‘free collection and delivery with wash – I could tell that the car hadn’t been washed because there was a copper grease handprint to the side of the windscreen. Also, the website says “All service books will be stamped, service… Read Full Review

Trevorrg22's Comment

Written on: 09/03/2011

Sorry, meant to say 'replace fuel filter' appears on the list of what is part of this service but the 'fuel filter' box wasn't ticket on my service record.
<br/>
<br/>The only service 'report' that I've had was the invoice which says "Full Service with Oil & Filters, Vehicle checks"
<br/>which I hardly think counts as a 'report'

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★☆☆☆☆

“This review isn't based on work done, so I would like...”

Written on: 01/03/2011 by john milner (1 review written)

This review isn't based on work done, so I would like to leave no stars but this set up doesn't allow that. Service4service never actually collected my van. I've waited in for them on 2 seperate occasions now, and will now go elsewhere. I keep getting excuses as to why the van's not been collected, and being told they'll ring the service centre, find out what's happening and get straight back to me - which they don't. I rang them 6 times this morning, having been messed about with them already… Read Full Review

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