The worst network company out there. Takes money out on time every month but the data is horrendous, there’s no signal so you basically can’t call, text or use data. The customer service is terrible. After I complained they’ve blocked me from accessing the website to cancel my subscription, I can’t reach them by call or text because I have no signal/network. I’ve emailed them multiple times and no reply. Disgusting service. Please don’t waste your money trust me you will regret. It’s the worst company ever.

Very bad service, often there is no internet signal, and sometimes you can't make phone calls with it. I have an international call, but in the given country it has been impossible to call a particular service provider for weeks. And in principle I have 1000 minutes of sending messages, but that doesn't work either. I've been with vecton for several years, but now I'm fed up with not being able to call my family. I say good-bye.

I was on a call with yoges for my sim retrieval, a line which got lost for a while and we went through verification process which went smooth. Thanks for the help. Regards to Yoges

I purchased 2 SIM cards, registered, topped up credit for the Austrian bundle plan with my credit card, unticked the auto-renewal. Lo and behold, I was charged the next month from Vectone and received an email with "Your plan has been renewed successfully!" on the subject heading. I tried to call Vectone and the phone cuts off as soon as dial * for the option to speak to a representative to try to cancel the auto-renewal. So I tried to log into my account online. However, it requires a SMS code which I cannot access as I am no longer in Europe or UK. 

I spoke with a man at vectone mobile customer services. He was extremely courteous, kind, understanding and helpful. I rate his service 5star. I was sent a link to Google reviews but I ended up here. I hope this is right place. I will follow his excellent suggestions and believe that my problem will be solved. Only problem was I have had much trouble getting to Google reviews site. Don't know why it won't let me leave a new review. The man from vectone was 5star. Google has caused me problems.

One of the worst mobile service. Their network is good but don't fall for their offers. Do not top up with extra money. If you do that then Vectone will keep deducting your money stating unnecessary reasons. There was this offer which said recharge for £50 and get £15 extra. You get £15 extra, but the catch is that you need to use it in one month else the money vanishes from your account. Now the funny part, the extra £15 which Vectone gave they deducted in 1 month but post that they deducted all my remaining money from my account stating that any top up is valid for 90 days. How is this for a start. My money, which i kept in my Vectone balance to use for every month recharge are stole by Vectone stating unnecessary reasons. Please my dear friends, use Vectone but never fall for their offers. When your month charge gets over, recharge only for the amount that needs to be. Never fall for their offer prey.

I am one that experiments with ALL Networks over the years a have to say Vectone is a complete WASTE OF SPACE. 1. HARDLY EVER ANY SIGNAL FOR INTERNET. 2. IT SEEMS TO KEEP TURNING ON MY BLUETOOTH SEVERAL TIMES A DAY(VERY ANNOYING) NO NETWORK HAS EVER DONE THAT UNTIL NOW. I EVEN TRIED MOVING SIM INTO DIFFERENT PHONE AND IT THEN HAPPENS IN THAT PHONE (USUALLY WHILE YOU ARE MAKING A CALL. SO OBVIOUSLY IT IS RIDDLED WITH SPYWARE. 3. EATS BATTERY LIKE MAD. CONCLUSION >>> DO NOT USE VECTONE IN UK. !!!

I disabled my auto renewal - I was not charged the month after. Vectone mobile activated my auto renewal without my consent nor informing me. I got in touch with the customer service the very day I was charged for something I do not need, their customer service is very unhelpful and disappointing. I attach their reply, 'Here after you ‘ll not face this kind of issue because your auto-renewal option is been completely disabled.' They have no interest to investigate how my auto renewal function turns itself on and they're definitely not interested in improving their service. After using vectone mobile for a week, I find their network is slow and call quality is poor. That's why I turned off my auto renewal. Because I have credits still in my account, I keep using them on PAYG basis. I definitely will not stay with vectone mobile as there's a strong possibility they will turn my auto renewal on again and charge me. I hope my experience will help you to decide if vectone mobile what you need.

as they never answer their phone it involves either a stop on your card or bank account or a county court judgement to stop them taking money at will. Avoid like the plague they are.

Customer service waiting 1 hour and not very helpful,bad signal.

Beware. Stay away from Vectone. Have refused to give me my PAC Code, after trying to get through to customer services for weeks, waiting 40 mins at a time, finally got through, wont give Pac code without answering alot of intrusive questions and going through a "validation" process. Never come across this when moving networks before. They said wont give and hung up, dont even know the name of who speaking to. Will lose my number if I cant get Pac code. Network doesnt work at all where I live. Wish Id never tried out this company. Was cheap, but too much hassle. Avoid, dont even try them.

Tried to switch to Vectone and keep my number. 2 days ive been waiting for the transfer. 2 days ive been told to wait until 8pm. Try to ring their customer service, lo abd behold they CLOSE at 8pm. Terrible customer service. The "operator" could hardly understand a word of english. 3 days later.....Still no transfer. CANCELLED my PAC request. STAY WELL CLEAR

Easy to understand, simple to use, money saver and exceptional call quality. In short Vectone Mobile Free Sim cards is the best solution for cheapest international roaming.

They took my credit without letting me know. Do not pay any money to this company.

DONT TAKE A DEAL FROM VECTONE THEY DONT GIVE YOU THE OFFER YOU ASKED FOR AND IF YOU TRY TO CONTACT VECTONE CUSTOMER SERVICE YOU USUALLY ARE ON HOLD FOR THE 30 MINUTES THEN THEY JUST HANG UP AND DROP.YOUR CALL AFTER TRYING TO CONTACT THEM FOR AROUND 4 DAYS I FINALLY GOT THROUGH TO SOMEONE WHO COULD BEARLEY UNDERSTAND ENGLISH AND WASN'T INTERESTED IN ANYTHING I SAID AND JUST KEPT TELLING ME I SHOULD HAVE SCROLLED TO THE VERY LAST PAGE THEN CLICK ON T&C AND RED ALL THAT AND I WOULD SEE DETAILS THERE I ASKED FOR CALL TO BE ESCALATED TO A SUPERVISOR WAS TOLD THAT I WOULD GET A CALL BACK SHORTLY WHICH I WAITED A FURTHER 3 DAYS TO BE TOLD AGAIN IT'S IN THE T&C IF I LOOKED AND RED THROUGH IT NOT WORTH THE BOTHER VIRGIN MOBILE HAS BEST DEALS AND EXCELLENT CUSTOMER SERVICE TEAM

I have been a Vectone customer for about 3 years. initially signed on 4 contract. Got second number on PAYG. Topped up £15, and got £5 free.Opted for £1 per month bundle, thinking it was very good value 4 money..Worked out at 75p per month with free credit, or so I thought.. After 3 months had £14.64 of credit, so thought had bundle 4 another 14 months. Turned on phone a few days ago and saw balance down to £4.64. Called their customer service department. Cut off twice after getting through to them, after waiting for about half an hour each time. On last occasion was put on to manager, who was very blunt & not very pleasant!! He said that all credit balances were wiped off after 90 days. Explained it was in terms and conditions !! I told him I would cancel contract with them. He was not at all bothered. Stated it was my decision !! Later I went to their terms & conditions. It is in the small print. So I have just lost £10 from my balance. I am livid. It should be outlined more clearly in their website... DO NOT USE VECTONE...

I got an initial 10 gig, no background data turned on, gone in a day. I got 10 more gigs for 10 pound, gone the next day without using any of it. DO NOT USE. 

The customer service is a disgrace. All they say is we will forward your concerns to the relevant department thats after they have you on hold for half hour atleast , they are always tired and sleepy and can not understand or speak english properly, when you insist for good customer service you get the reply not my problem , they could not port my number even afrer 8 days and refused to give me a pac code to take my number which they cant port to anothernetwork

The worst mobile provider ever! Would not recommend to anyone. All others networks have full bar coverage and only Vector has NO SERVICE , ridiculous. Full rubbish. Called from my landline to get the PAC code and they told me I should call from my mobile to get it. HOW?! NO SERVICE !!!! Please do not even think to switch to this useless network. Avoid !!!