The web site promises a date for order yet when you place your order you the date goes back with no explanation from the telesales staff. I spoke to 3 different people and no one could explain why, there was little interest in trying to help saying parts where on back order and that's all the system stated (computer says no attitude). They would or could not help, one member even said what do you want me to do we place hundreds of orders each week and are very busy. The staff seemed very uninterested and very poorly trained. When delivery day finally arrived 10 days later I had to stay in from 6am until 7pm to wait for delivery. In this modern day and age a time window could not be offered so a day had to be taken off work... I suggest buying local, I will never use this company again.... Will take your money with no question or help offered....

My Review of my Huntsman 2 Log Cabin - This lodge could be, should be so much more. All it would take is for the manufacturer and supplier to be doing their jobs properly. It is well designed and pleasant to look at. Everyone who has been over to the house think it is wonderful. Even my neighbors say how fantastic it is. And now it is set up inside, I love it. The problems began with Garden Buildings Direct. As I started to sort the pieces of wood prior to assembly, I noticed that some were pretty badly twisted and warped. So i had to phone up and get some replacements sent. I request one long plank and most of the bearers , they sent three long planks and the requested amount of bearers. Luckily really that they sent extra as they put stickers over the one plank (the type of stickes that you can't peel off without leaving most of it behind) and 14, yes 14 staples in the other. So, that left me with 1 useable plank, which luckily is all i needed. The theme of staples in the wood was continued throughout the rest of the building. I realise they need to mark stock, but their usage of staples is excessive. Some of the planks now look like they have been infected with woodworm. So, with the new parts and renewed interested I set forth to build the structure, which by now had been sitting on my patio for a long time waiting for replacement parts. It went up fairly simply without further problems until it comes to fitting the window frame and you realise these have been pre-assembled by some nailgun wielding Neanderthal, with oily hands, who has no concept of a set square and the usefulness it provides when trying to construct using right angles. This problem is made worse when you screw the windows into the window frame and you find they too have also been made by the same Neanderthal, or his twin brother, to the same hap-hazard tolerances. Windows and frames fitted (after some modification) but I seem unable to removed the oily hand prints. The doors were more or less the same quality as the windows with the shoddy workmanship meaning the perspex would not fit in the door. That meant another order of spare parts from garden buildings direct to replace the perspex and half the floor, which was missing. Was promised the parts would be 'with me by friday' after I explained I was having an 'lodge opening party' . Friday came and no sight of the parts. Another phone call later revealed the first person I spoke to neglected to place the order for me. Not to worry 'the parts will be with you on special order tomorrow morning' WOW, i thought! what great service recovery. Saturday came and went with the same quantity of missing parts arriving. On the next phone call 'we don't deliver Saturdays' Another apology and I was promised an investigiation to find out why I was blatently lied to. The parts are now to be delivered Tuesday, when I am back in work. Tuesday comes, no parts....finally delivered on the Wednesday. When the delivery finally turned up it appeared with the usual level of staples and stickers, where again, the stickers are placed directly onto the wood and not onto the packaging material and the wood riddle with woodworm....oh no, its the staples again! More worrying was the perspex. They had sent two sheets, instead of 1. 1 sheet had both protective layers on, the other had one protective layer missing and it was on this one unprotected side of perspex they decided to stick a delivery sticker, which basically ruined that peice of perspex. What made this situation all the more strange was the fact the perspex was then totally wrapped in cardboard to protect it, covering the ruining sticker and then the same sticker placed on the protective cardboard. I couldn't help but feel there was some malicious intent there. So, overall, I love my lodge, its just unfortunate that it is let down by the actions of the staff. So, i would recommend anyone who can get a lodge, get one as they are fantastic and have a great atmosphere, but try and get one from elsewhere.

I bought a Billy OH shed from Kybotech via Argos, delivered within 2 days of placing the order so very prompt, when I got home from work I took one look at it and rang them to cancel the order and also asked for a full refund, I have never seen such shoddy workmanship in my entire life, the materials were flimsy and of very poor quality. The workmanship was appalling, the overlap cladding was stapled together, most of the staples had missed their mark and were sitting in fresh air and the others were too close to the edge and had split the wood, as for the floor and roof panels well I have seen thicker cardboard. After cancelling the order it has taken me almost 4 weeks to get them to come and take the thing away and that was after Argos threatened to collect it on their behalf and bill them £300.00 transport costs. When the driver collected the shed from my home he explained that he had collected 6 that very day from disgruntled customers now that tells a story.

Ordered a wooden playhouse for my daughters birthday, was given a delivery date and took the day off work. Received an email a week later saying there was a delay and it would be another 3 days so rearranged my work holidays again. The playhouse didn't arrive despite me having received two confirmations that it had been dispatched and was in transit. I tried calling all day but received no response, next day I received an email saying sorry your item is out of stock and we do not have an expected date of restock. I called the customer service and asked how it was possible that my item could be both in transit and out of stock and they said they only realised it was out of stock when they were loading the delivery. Now I'm left with 1 week to find a replacement for my daughters birthday present and have to take more annual leave to arrange collection. When I asked customer service to cancel my order, they made it even more difficult and said it had to be received in writing and wasn't possible to cancel over the telephone.

Well, if I had seen this website before ordering the Village Hall Log Cabin, I would have got a carpenter from mybuilder.com to build me shed from scratch. It is an absolute disgrace that I paid nearly £3,000 and the item not delivered as stated. I received an email on 12 July 2013 from Kybotech to state that the shed would be delivered on Saturday 13 July 2013 between 6.00 am and 7.00 pm. I received no text, email or telephone message from the driver or the company to say whether or not they were able to deliver. I cannot take any time of work unless I give three days notice. This company should not be allowed to sell these sheds. Why don't Kybotech sell the sheds through reputable companies either John Lewis or Argos? This is not good enough. Well, on Monday I shall be contacting me credit card company to complain. I think the BBC Watch Dog or Dom from Fake Britain should look into GBD. I wonder what my favourite, news presenter, Eamonn Holmes, SKY news, would think of GBD.

I ordered BillyOh 4000M Lucia Tongue & Groove Summerhouse 6x8 on 23rd May2013. When it was delivered I was not notified, therefore, although a signature should have been got it was left on my front drive. One strap holding wood together had split and the materials had moved on my driveway. Therefore I had no one to take the wood to my garage, as I was going to arrange for my son to be there. We started treating the wood and in doing so noticed a lot of substandard material eg: wood split, screws poking through where they shouldn't be pieces of wood broken off, in fact substandard material (I emailed the company 8 photos). These were the worst in fact there were more. I emailed them on Monday 17th June, I got a reply on Friday 21st July saying they would replace the parts if I told them which ones. Remember we had already treated the whole summerhouse, taking pictures as we went. Also I had contractors coming on Sat 22nd June to erect summerhouse. As I would have had to pay contractors for a wasted time, I emailed: “Thank you for getting back to me. I don’t think sending replacement parts is going to work, I feel I am going to have to put up with the sub-standard pieces and have them repaired as is possible during erection. The reason for this is that the work has already started, the wood has now been treated with 2 coats, and the contractors are coming tomorrow to erect the summerhouse. At this late stage it would cost me more to pay them extra for waste of a day. As I have to pay the contractors extra for the repair work, it might ease the situation if you would give me discount for the sub-standard pieces. When I took the pictures I didn’t write down which piece it was, I didn’t expect there to be so many, and the ones I sent were only the worst ones there were others which weren’t quite so bad, but still sub-standard. I did not get a reply to this email. So the erection finished with the contractors making good the pieces which were substandard. Come Sunday 23rd June the contractors were going to put the syrene in, only to find it was the wrong size, there was no way we could make it fit. Email again to notify them of the mistake in the wrong size windows. No apology, nothing, except a delivery notification that the correct windows are going to be delivered Friday 28th June tomorrow. I telephoned because the email looked like I was being sent another summerhouse and I didn’t want that. I was only going to receive the windows. I mentioned about the fact that I had asked for a refund due to the fact of substandard materials, lack of notification of delivery and also having the wrong windows sent. I was told that there would be no refund they don’t do that. I mentioned I was going to write a negative report on the internet and was told in not so many words to “Go ahead”.

Ordered the Bunny Tower Playhouse, which CLEARLY said it was 6x7. I even rang before ordering to speak to one of the sales team, who confirmed this and also confirmed that while they advertised next day delivery the next delivery available was the following Wednesday or Friday (first failure). I chose Friday and provided them with my mobile number so they could call me about an hour before delivery allowing me not to be tied to the house all day. Two days before this delivery date I get a phone call from some dimwitted girl saying she was calling to arrange a delivery date. Three people, lots of complaining later and I hung up having been told that the Friday delivery WOULD take place. The following day an email confirming delivery for the following Monday. Cue another irate phone call and a lot of yelling. Given a discount on the price but not as much as I wanted given the massive inconvenience. Delivery happened on the Monday, but they did not call as they promised to give me any warning so just by luck I was in fact home. Product is not 6 x 7!! It is no where near! Called the company today and had the misfortune to speak to Ricky, who was rude, arrogant and basically told me that the 6 x 7 was nothing to do with the measurements but an internal coding. What a load of c£ap! They expect me to believe that they are the the only company in the world who do not believe that 6 x 7 when used as part of the product description is not a dimension. They are underhand, and I will be reporting them to Trading Standards! Ricky, you should not be dealing with customers in fact you should not be allowed to speak to anyone without some sort of supervision. You are clearly used to getting calls like mine and have your little list of lies all ready to trot out and avoid taking any responsibility. Talking to you was just a waste of breath and time, and life is to short for me to speak to these types of companies/people! To prove a point I called back and spoke to the sales line, and questioned them on the dimensions (as a pretend potential customer) and THEY told me that it was 6x7!!! So it is confirmed they are lying to customers, taking their money and sod them when they complain. In fact both people (Ricky and the Sales line) both confirmed that a lot of people called them unhappy with the products as a result of the dimensions in reality compared to the descriptions on the internet site. Why the hell don't they do something about it then???!!! it is just dishonest! The really ironic thing, if they had not tried to pull the wool over our eyes, and had just been honest about the dimensions of the play house we would have simply brought a bigger one from them, so by being crooks they have lost money as a result of their own deception. Product is ok .... not great, and definitely better out there. In addition the pictures on the internet of the play house are misleading at best!! Not in a pink fit could you get any thing remotely similar into the house as they have on the net. I am all for putting your best foot forward to sell items but seriously they take it to far. Again it would verge on illegal as far as Trading Standards is concerned!! AVOID AT ALL COSTS. THERE ARE BETTER, HONEST CUSTOMER FOCUSED COMPANIES OUT THERE THAT DESERVE YOUR BUSINESS, THESE PEOPLE DO NOT!!!!!

We've previously bought a tongue and groove 10x10 apex double door shed from here, and it was fantastic. It came with four sides made up, and tongue and groove floor and roof panels. I cannot fault it, and have added insulation, boarded over the walls, added power and floor insulation, plywooded over. It's rock solid and good quality. So, when I bought a 8x6 one (not tongue and groove) I expected similar. Wrong. There was a real transport issue with our first shed, with one guy delivering these huge panels - surely breaching a number of health and safety at work standards. So they've broken the sheds down into smaller panels and it takes a lot longer to put together, and there's more to go wrong, in particular warping. Took 6 hours to put together which is about double what I expected. It's OK for a basic shed, but my real gripe is the number of parts which reduces strength and takes ages to erect. Also, I didn't check the height as my 10x10 is fine, but the 8X6 is quite low - ok for a allotment shed but useless as a workshop. It's a shame quality has dropped as my last 10x10 shed made me a Billy Oh convert. Unless you're a competent and enthusiastic DIYer, accept you gotta pay more and use a local firm where you can view the product first. We paid £259 but could have paid £375 locally for a better quality product - still does the same job though so you makes your choice!