Absolutely disgusted with the poor service received from this ‘Poundland’ company. You know that moment when you give your business to a smaller company and wonder why you did it? Yes it was cheaper, although not the cheapest online. Poor communication, I had to chase for a delivery date. I was told the date would be today (December 24th) and surprise it didn’t turn up. Again after made contact for tracking details I was told by the Sales Manager that ‘Unfortunately we have had a further delay with your order which we are now unable to deliver until the 31st. We apologise for the inconvenience this will cause ‘ Further delay? I didn’t realise there had been any delay, but that’s down to the fact that this company don’t let you know anything about your order. My son will have a wonderful day tomorrow thank you ‘Pro??’ Camera. Avoid at all costs, a bedroom business such as this deserves to die. As an addition my TrustPilot review has been put on hold by Pro-farce telling me I left the order too late and would never receive it before Xmas. Really? Strange I have an email from them saying the package would be delivered beforehand? Check companies house and look at the year end accounts, bedsit business.

I can't find any contact details of you and your phone number I have got doesn't work, please I need help

I bought a Tokina 11/16 from then just before Christmas last year but it had to go back as a problem developed with the focus. It took a long time for them (over a month)to say they could not fix the fault so would replace the lens and one had been put on order. I received the new lens, which developed the same problem so I contacted them again. Lens was returned over a month ago and I got an email saying they were looking at it before sending it to their repairers on 2/10/13. I have not had any response from them since. The price may be good, but customer care is very lacking.

Firstly let me say I have bought 4 cameras from this shop in about 3 years. Also a range of lenses canon 24-105, sigma 30mm and(i cant even remember which other!) Before my latest experience I would have recommended them wholeheartedly, and I have done so. I have compared my camera's against that of friends who have purchased from Jessops and can find no difference - accept for the price, and the lack of a thousand languages in the menu, so I have always been happy with their products, service has been great and straight forward and the price has been fantastic. However my latest (and most expensive purchase) has fallen well below par in quality. I bought a canon 5d11, when it arrived the box was slightly open, i reported this to PCS straight away who said it was not a problem, sometimes the boxes get damaged int he warehouse. After checking the camera, i also noticed that the shutter count was not on zero (or anywhere near) again PCS explained this away saying this was common on cameras and did not mean it had been used, I checked some reviews online and found other users had had these issues with some new bodies, so this put my fears aside. However a little while after getting my camera and with very little use, one of the mirrors fell out of the centre of the camera, for no reason....no drop, no knock, simply picked it out of my camera back, went to use it, and upon looking through the viewfinder, realised something was very wrong. I contacted PCS who responded straight away, however refused my request for a replacement, but offered a repair, and to pay for the P+P. This was repaired. Now a number of months later, the focusing plate did the same thing, dropped out while changing lenses.....a quality camera needing to be repaired twice in one year....how dodgey does this sound? I tried to contact PCS, but their website had disappeared! I had an old email from them, send a message there, and got a response after a few days, saying to send it to be repaired IF it was still under warranty, turns out it is a few days out. I am pursuing a replacement / refund under my consumer rights, as I do not think this body is fit for purpose. Alarm bells were ringing from the beginning and these further problems have only made them ring louder.... Three good experiences, one bad, judge for yourself....my saga continues ....

This is a note I received from Procamerashop a few days ago: "...we are currently experiencing some technical difficulties with our website, rest assured our technical team are in the process of resolving the issue with the utmost urgency. We would like to apologise for the inconvenience caused and would like to thank you for your patience as we aim to be up and running as soon as possible..." I received great service and a great deal on a Canon 6D + lens. I would use them again.

I purchased a Canon 1D X DSLR Body, An ST-E3-RT Speedlite Transmitter and a Canon 600EX-RT Flash from the "Procamerashop" within the last 4 weeks. I had previously never heard of the company before so a bit of a gamble. Great prices, great service the items delivered safe and sound as soon as the money cleared, 2 days. I will certainly not hesitate to use them again over and above any of the competitors.

I have used this company three times over the past 2 years with no problems whatsoever; paid by Bank transfer twice and saved a further 3%. prompt deliver; the items were new and boxed and all work well. These items are probably "grey" imports and as such the warranty would be with the supplier rather than the manufacturer but I have never had any problems with Nikon equipment in over 30 years! Bought a Nikon 70-300; a Tokina 11-16; and a Sony RX-100 saving several hundred pounds. Website - a bit tricky to navigate Communication - As good as anywhere Shipping cost - Free Further discount - 3% (well it worked for me) I did check where they were located before purchasing and they are in Carlisle, Cumbria.

I bought a Canon camera from them costing about £400. The price was good. The purchase system used Google Wallet ... this annoyed me. I was told any warranty would be through them and not the manufacturer. This worried me. Grey imports get a bad name. I find now that their site has been completely down for over four days. Would any trustworthy business allow themselves to disappear from the Internet "high street" in such a manner? There may be a good reason. Imagine if Currys website disappeared. What about Jessops? Comet? Oh, I forgot ... Please take care.

I saw a Sony SLT A77 camera body for sale here at just over £623. I read the reviews and decided to go ahead. I did not like the idea of creating a "Google wallet" to pay them, and neither did my bank. Santander, my bank, suspected fraud and refused to let them have the money from my debit card. So I had to ring the bank and sort it all out. What is wrong with a normal Debit card payment? Two days later I phoned Procamerashop to check that my order was going through, and yes, I was told.....my camera would soon be on its way to me. In the afternoon of the next day, I decided to check this "Google wallet affair" only to find out that my order had been cancelled without my knowledge. I rang the company who mumbled about debit cards and a problem at the warehouse, and NO I was not going to get my camera, not at the original price, at a new price over £100 more !!! Now they had 3 cameras available when I ordered and now showed 5 in stock at a new price. This stinks of sharp practice. The matter is now in the hands of The Office of Fair Trading. I urge you not to trust this company.

I had done a lot of on line research before deciding I could trust ProCameraShop and so I placed my order for a Panasonic/Leica 25mm, 1.4 lens with them. Their price was among the best around and I knew this was a HK business, which didn't bother me because their customer satisfaction ratings seemed good. Looking back I'm surprised they did. My lens was paid for by bank transfer and was supposed to be shipped right after bank holiday when I got a phone call from the 'shop' telling me about some security issue with their warehouse which meant I wouldn't be able to receive my order for at least 2-3 weeks. Before I could say anything I was told I could have my money back the same day, I just need to say so. Though I didn't believe the guy's story for one moment, I accepted the refund and emailed them my bank details. Then I checked their website and found that my lens was still advertised as 'in stock' only its price was now £50 higher than what I had already paid for it. When I emailed the 'shop' mentioning this circumstance the guy told me the price increase was there to deter any new orders (sic) until they worked frantically to resolve the 'security issue'. No mention of any problem with the warehouse, security or otherwise, on the website itself. It was obvious they now thought the price was too good and were forcing me to cancel my order using the story about delay to scare me off. The email I got from them in response to my complaint was very apologetic. However, the question I asked them: would you honor my original order if I chose to reinstate it, once your warehouse issue is resolved?, was, of course, left unanswered.

I placed an order at the weekend for a Canon EOS 60D Digital SLR 18-55mm f/3.5-5.6 IS II Kit at £504.99, great price I was happy. Today I come home from work to an email stating they have problems with their warehouse and that they have no idea when these will be resolved so have cancelled my order. Odd I think so check the website again and the price of this product has magically risen to £580.99. This does not seem to be a very reputable company and I certainly would not recommend using them after this experience.

After 2 of my friends had bought one. I bought NIKON 300mm f4 lense and opted to buy by bank transfer (3%less). Everything was straightforward apart from the fact I had omitted to include their reference number(my fault entirely)after this omission had been corrected received lense next day. Can't thank them enough.