Opus Energy Electric Reviews

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Opus Energy Electric
Opus Energy Electric

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★☆☆☆☆

“Dishonest and unfair”

Written on: 08/05/2014 by bchande (1 review written)

I was tricked into taking electric supply by a person claiming to be an electric meter reader when we moved into our new premises. He said he would ask Opus to contact us as 'they are the cheapest' - little did I realise at the time he was a third party broker and was paid a commission by Opus to get customers. I then agreed a contract with Opus verbally (they record calls) on the understanding they were the cheapest. Totally misled from start to finish and the bills are double what they… Read Full Review

Lovepotionnumber9's Response to bchande's Review

Written on: 10/05/2014

Had the same problem 2 years ago with Opus was duped in the same manner by Active energy direct a 3rd party Broker. Did you ask Opus for a copy of the conversation when you were discussing the contract over the phone, as they only record certain parts of it as I found out when they sent me a copy of the recorded conversation, Did you ask them if this was the cheapest supply available. If they avoided this question, but it can be clearly heard on the recording then you have a case for the ombudsman. I eventually contacted costguard and they looked for the cheapest rate on the market we confronted Opus with this and they altered there rates accordingly.

P.s. do you have problems getting them to read your meter is your bill always estimated

Regards Lovepotionnumber9

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Bchande's reply to Lovepotionnumber9's Comment

Written on: 10/05/2014

Only had one bill and it was estimated, however the actual bill would have been slightly higher. Have compared it and it is double the amount of what other providers are quoting. A recording of the verbal agreement is apparently on the way to us. Will check the transcript (if it arrives). When I spoke to them oddly enough they did refuse to answer the question as to whether they have cheaper tariffs. Totally misleading and will get out of this contract one way or another!

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Wishywashy345's Response to bchande's Review

Written on: 09/08/2015


most corrupt firm ever we have the house of commons involved now lets all get together and get opus energy shut down they destroyrd our business 13 months ago were still fighting them

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★☆☆☆☆

“This company needs investigating!! B”

Written on: 24/04/2014 by ztLee417 (1 review written)

This company is absolutely disgusting the manner of the staff and the lack of regulated policies allow this company to crush small business and get away with it. As mentioned in a number of other reviews with the meters been taken. The exact same thing has happend to me. It has now been 4 weeks without any electric and I can't afford the £1958 that they are requesting. I have spoken to the ombudsman and this but they cannot do anything until 8 weeks has passed. This company act like raging… Read Full Review

Cassie37's Comment

Written on: 17/05/2015

We have the same problem with this company, it's so frustrating that issues can not be resolved without their bullying tactics,they won't let you speak to the person you need to. I'm disgusted with the service and customer complaints. When querying our bill we were told the figures had been "tweaked". I do think watchdog should carry out an investigation.

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Wishywashy345's Comment

Written on: 09/08/2015


most corrupt firm ever we have the house of commons involved now lets all get together and get opus energy shut down they destroyrd our business 13 months ago were still fighting them

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★☆☆☆☆

“Avoid avoid do not trust this lying company”

Written on: 18/04/2014 by winnie1288 (1 review written)

Hi there, One day I got a phone call from a energy company and I thought it was my current supplier ovo energy and they said that I needed to renew my contract and I believed them but in fact they wanted me to switch to them opus energy which they did not say then I said I was busy could I do it another day they no no you have to do it now and then they took my bank details they said they needed it to renew contract but in fact they used it to set up a direct debit without my consent that is… Read Full Review

Wishywashy345's Response to winnie1288's Review

Written on: 09/08/2015


most corrupt firm ever we have the house of commons involved now lets all get together and get opus energy shut down they destroyrd our business 13 months ago were still fighting them

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★☆☆☆☆

“AVOID”

Written on: 16/04/2014 by Tia352 (1 review written)

I wouldnt even give 1 star, What an awful company, lied to you and pressure you on the telephone to say yes, then say you have a verbal agreement with them. Small time desperate business. Wont be in business much longer… Read Full Review

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★☆☆☆☆

“Ripped Off”

Written on: 09/04/2014 by O'Neal1965 (1 review written)

I signed up with Opus Energy in November for electric fro 2 years and gas 1 year on A FIXED TARRIF ...........what a joke. Had a letter to say my electricity is goin up by 4% due to "Changes to Network Charges and Renewable Obligation" How can you have a fixed tariff only to have them increased in less than 6 months ? I am livid to put it mildly !!! How can they get away with this ?… Read Full Review

Anabw79's Comment

Written on: 11/04/2014

Same thing happened to me today!!! Mine has increased by 2% due to changes in ccl which i understood but what i didnt understand was why my tarriffs have increased when i am on a fixed term contract ! Spoke to them mentioned that my tarriff charges have got nothing to do with the government also mentioned that my previous supplier had never increased my fixed term tarriff only the ccl charge which she couldnt understand why they didnt just babbled on and on.think ill be speaking to the ombudsmen

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★☆☆☆☆

“Constant Harrasment from Renewals Team”

Written on: 03/04/2014 by 366Wentworth (1 review written)

I am disgusted with this company! my contract is due for renewal and the company called to renew my contract, I told them I would like to know their prices and then I would compare prices across the market for the best deal, firstly she wouldn't give me prices unless I renewed with her as she said they were the best on the market and I wouldn't need to check else where, finally 1 week later I received prices, I advised them I will compare the market and get back to them, which then the chap… Read Full Review

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★☆☆☆☆

“Highest Bills in 7 years”

Written on: 20/03/2014 by 193Rivera (1 review written)

Joined OPus 3 months ago, have never had such high bills in 7 years of trading now pay 20% vat instead of 5%, never advised that may happen because of way they bill you. Said would get back to me following complaint in 5 days - 3 weeks ago - still waiting, cannot wait to get out of this contract… Read Full Review

Wishywashy345's Comment

Written on: 09/08/2015


most corrupt firm ever we have the house of commons involved now lets all get together and get opus energy shut down they destroyrd our business 13 months ago were still fighting them

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★☆☆☆☆

“Worst organisation on the planet”

Written on: 12/03/2014 by Fernandez417 (1 review written)

Over estimated bills, demand money within 14 days of invoice. Send threatening letters and pretend to be a law firm. Avoid them at all costs. I would rather live without electric than use this company… Read Full Review

Opusenergyoperations's Comment

Written on: 13/03/2014

Hi,

I’m sorry to hear about your problems with billing and would like to be able to look into this for you. Please use the contact details at the top of this page to contact us, quoting RC120314 so that we can quickly identify you, and hopefully we can resolve this issue.

Kind regards,
Andy Nash, Operations Director

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Ccs181261's Comment

Written on: 14/03/2014

Unfortunately, I have spent a year trying to sort this out to no avail and have started the process to move all our accounts to another provider.

I wrote to the CEO sometime ago and my letter was passed to Customer Service team who after some deliberation decided they could do nothing!

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★★★☆☆

“Accessing the online account”

Written on: 26/02/2014 by Mitch3ll (2 reviews written)

It has been over a year now since we have opus as our electricity supplier for our commercial business, and the issue we have encountered is in accessing our online account. While the billing has mostly been accurate, I did found slightly difficult accessing the online account. This was at the beginning of the contract when I had no clue how to use it. But with the help of a very nice lady, (unfortunately can't remember her name), I got to understand the whole process. Anyway, from next month… Read Full Review

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★☆☆☆☆

“Pure evil”

Written on: 13/02/2014 by Moinul80 (1 review written)

This company is out there to distroy life's I have just rang them to pay my gas bill in full as I was behind but was making payments regularly until I arranged the full amount . I rang them they says to me they have charged me £518 xtra for an engineer to come and discount me I found this behaviour on the phone utterly disgusting as I was pleading with this person telling them I have rang to pay my full amount why are they charging me this £518 for something that had not happend and to take… Read Full Review

Ricky123456789's Response to Moinul80's Review

Written on: 13/02/2014

Hi I am having great difficulty with Opus energy. appalling staff and extortionate methods to take money.. I contacted the Energy ombudsman and they contacted Opus on my behalf and sorted them out. Even lead to a apology from them.

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Opusenergyoperations's Response to Moinul80's Review

Written on: 14/02/2014

Hello. I’m sorry to hear you’re dissatisfied with our service. If you’d like to discuss this with us, please use the contact details listed at the top of this page and quote the reference number RC13022014. We’d be happy to take another look into this for you. Thanks, Andy Nash, Operations Director.

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★☆☆☆☆

“Bullied in to contract”

Written on: 01/02/2014

I am really upset after reading these reviews. After a call from the registrations company (that doesn't exist I have later found out) I was scared in to starting a contract with Opus. I was told false rates about British Gas, my previous supplier. And I have just worked out that I will be paying more with Opus than I what I was on before . I thought I had a cooling off period but in business I've found out you don't. These vultures who call themselves brokers should be stopped! This way… Read Full Review

Opusenergyoperations's Comment

Written on: 04/02/2014

Hi, I'm sorry to hear about your experiences and would be happy to look into this further for you. If you would like to discuss this please contact me using the email or phone number listed at the top of this page, quoting reference RC01022014.

Best wishes,
Andy Nash, Operations Director.

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Ricky123456789's Comment

Written on: 13/02/2014

I had problems with this company until I spoken with Ofgem and they helped me immensely. Brilliant. A weight of my mind.

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★☆☆☆☆

“DO NOT USE”

Written on: 08/01/2014

Whilst they may seem cheap initally after the contract rolled on and the rate doubled. We never received any communication from them. They are refusing to discuss this at all as we now appear to be 'locked in' to a further 15 months - the contract lenght has been extended as well. Avoid… Read Full Review

Opusenergyoperations's Comment

Written on: 09/01/2014

I’m sorry to hear about the problems you’re experiencing and I’d like to look into this for you. Could you please contact us by phone or email using the contact details at the top of the page and quoting reference number RC090114? We’d be happy to take another look at your situation. Thanks – Andy Nash, Operations Director

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★☆☆☆☆

“Opus Energy are killing my small business. ”

Written on: 21/12/2013 by rizwanw2 (1 review written)

Opus Energy are killing my small business. We were paying £70 a month with our previous suppliers and moved because Opus "seemed" the best deal. After 3 months of being with Opus my bills shot up to £150+ per month. PLEASE BE WARNED DO NOT ENTER A CONTRACT WITH OPUS OR YOU WILL REGRET IT LATER… Read Full Review

Opusenergyoperations's Response to rizwanw2's Review

Written on: 06/01/2014

Hi there. At Opus Energy we place an emphasis on getting customer service right but sometimes things do go wrong. For that reason if you are experiencing an issue and would like us to take a look at it in more detail then please contact our customer services on the email or phone number shown at the top of this page.

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★★★☆☆

“A call for change”

Written on: 29/11/2013 by Rosa123 (3 reviews written)

Last year we switched providers after a cold call (which I normally hang up on!) from opus. It happened we were unhappy with our current provider at the time because we were paying way over the odds and they were not budging on price. So we decided to change as the quote from opus was cheaper and getting a smart meter installed was important to us. During the switchover, there was a bit of an issue with the billing but overall I have been happier than I was with my previous supplier and as a… Read Full Review

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★☆☆☆☆

“Employ real bullies to make unaware customers switch”

Written on: 20/11/2013 by isolaster (1 review written)

I got a phone call 9am in the morning by a guy who without introducing who he was told me that the landlord asked him to call us to arrange the new electricity contract for the business premisses we were looking to rent. Although I straight mentioned that we haven't signed any contracts yet, he said it was not a problem. I was confused, but since the landlord earlier mentioned that we will have to take care of the electricity contract somehow I assumed I had to go ahead with it. He than… Read Full Review

Wishywashy345's Response to isolaster's Review

Written on: 09/08/2015


most corrupt firm ever we have the house of commons involved now lets all get together and get opus energy shut down they destroyrd our business 13 months ago were still fighting them

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★☆☆☆☆

“DONT USE.... EVER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Written on: 12/11/2013

Contract rolled on and rate doubled, never received the renewal confirmation letter, no email was sent and so you dont even know its doubled till its too late. Complained and they offered to reduce by 40%, still a 60% increase… Read Full Review

Wishywashy345's Comment

Written on: 09/08/2015


most corrupt firm ever we have the house of commons involved now lets all get together and get opus energy shut down they destroyrd our business 13 months ago were still fighting them

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★★★☆☆

“Past issues sorted out”

Written on: 06/11/2013 by pingpong1987 (3 reviews written)

I have read a few negative reviews here, but would like to say on the whole my experience with Opus has been good. There were a couple of issues when I first started using Opus' services, but these were sorted out quickly by the customer service team. Since then I have added a smart meter for my business which I am really happy about, as now I only pay for what I use and not estimates that I have been used on in the past. I also find the pricing competitive, which again is so important if you… Read Full Review

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★☆☆☆☆

“The worst energy company there is”

Written on: 05/11/2013 by graham12345 (1 review written)

This is a company that tricks customers on the phone by letting you think you are signing up to payments being fixed for three years then when you ask to cancel just after 24 hours they tell you that you are fixed to them for three years and that as you are a business there is no cooling off period and that is that. customer service non existing. Stay away from this company i will be complain to the offgem as this cannot be the right way to do business… Read Full Review

Wishywashy345's Response to graham12345's Review

Written on: 09/08/2015


most corrupt firm ever we have the house of commons involved now lets all get together and get opus energy shut down they destroyrd our business 13 months ago were still fighting them

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★☆☆☆☆

“Never Ever Use Worst Company Ever”

Written on: 30/10/2013 by Newton68 (1 review written)

I would be here all day telling of my experience, but I'm a successful business man and was totally done in by this company. I wish I could leave my name on this review. I'd gladly pay people/businesses to use anyother company. Never ever even give them the time of day when they cold call you, don't even be polite do not give any details what so ever just put the phone down… Read Full Review

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★☆☆☆☆

“cheat company”

Written on: 11/10/2013 by Kriskris (1 review written)

one of their staff call me and said we work on behalf of n power which is I am using before opus transfer it to them and they asked me for the account number and sort code then i said why do you want my account number, he said the account and sort code is for someone to put the money into your account only, but few day later they have set up the direct debit for me. This is cheating company!!!!! Please if they call you please tell them f_ _k off or you are gonna be in treble like me… Read Full Review

Opusresponse's Response to Kriskris's Review

Written on: 15/10/2013

Hi, I am sorry to hear about your experience. We’d be happy to look into this for you. Please get in touch with me via the email address listed at the top of the page and reference code RC151013. Best, Andy Nash, Operations Director.

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Lisa352's reply to Opusresponse's Comment

Written on: 09/12/2016

I had over a year of hell from opus your customer service is diabolical I was threatened and intimidated over the phone by your member of staff I've complained but got no where

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Wishywashy345's Response to Kriskris's Review

Written on: 09/08/2015


most corrupt firm ever we have the house of commons involved now lets all get together and get opus energy shut down they destroyrd our business 13 months ago were still fighting them

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