Ordered a bookcase, didnt even receive a phone call or email from then confirming the order. Then had to wait for over 4 weeks to get a delivery date- each time I had to chase them for it- only to get told less than 24 hours before that it had been damaged and they cannot guarantee I would receive another within the week. Had them cancel the order and refund by card which I was told would take a week.

Top customer service from the boys at Furniture Shop Uk, I had 2 issues with my order and contacted them on the sales team, I received a very quick reply and the issues were sorted in less than 24hrs, this was absolutely superb from a customer perspective and I will be shopping with them again. Thank you Furniture Shop Uk Team.

Osaka faux leather sofa. After searching online and checking other review sites, I was warned off by some of the horror stories I read about OTHER furniture E-tailers, These guys offered the cheapest price, which then rang alarm bells about whether the service would be ok, (you usually get what you pay for) HOWEVER! The sofa I bought arrived within the 3 days as claimed on their website. I was allowed to sign for the item unchecked, incase signing for as checked means I write away my rights to return, without incurring a restocking fee. Today I have put the sofa together in my flat and I am very happy. So glad I cancelled my previous order through a highstreet sofa shop, for nearly 2 grand and bought the one I did for £350. Also I was updated throughout the day about the delivery slot, Its rare to find decent service these days. And this shop gave me that. a no nonsense decent service. The online chat was also very helpful, I've had worst experience with other shops where I could tell the person on the other end was not fit for a Customer service job. But not here. Do not be put off by the quality of their website. It does look a bit dated, but thats another topic. Im not here to review how pretty a website looks.

Very happy with our Eames replica chair for our daughters bedroom. She loves the bright pink colour. We were very impressed by the quick delivery. Thank Furniture Shop UK. I wouldn't hesitated to recommend this company of friends and family for sure.

Hello I just wanted to say how pleased I am with my sofa, and the delivery which was exactly when they said it would be. Although I paid the extra £10 for a two man team only one man turned up, through no fault of his own, but he coped admirably. I would certainly recommend The Furniture Shop Uk to my friends.

Delighted with order of vancouver expressions oak table and chairs. Excellent customer service, good delivery would recommend.

Reliable and friendly, Helpful with assembly on delivery As a company you put the customer first, you deserve to succeed as a company Product good quality Thank you

Got quick replies to queries and delivery was really quick - ordered Tuesday pm, delivered in one hour slot by Thursday noon!!! If only all companies did this too

Fantastic service, beautiful furniture. Arrived exactly when expected. Good value for money.

Recently purchased a reclaimed elm dining table from Furniture Shop UK and couldn't be happier. Delivery was brilliant - delivered within the hour time slot they gave me. My table was checked on delivery and I'm totally delighted with it. Great price, great purchase. Many thanks

I am pleased with the Vancouver nest of tables. They were as shown and described.

good service, good delivery, good communication and good product. Changed delivery date to suite me no problem

I was very impressed with the customer service that I received throughout the ordering process . I was called very quickly to be told that my item would take a few weeks, so my expectations were managed well. To their credit I was called again a few weeks later to let me know that my cabinet had arrived and we arranged a convenient time to deliver. The Filling cabinet arrived yesterday at the exact time I was told - I was thrilled and had the rest of the afternoon to myself! The cabinet looks great by the way !

I was a little bit hesitant about ordering a large item of furniture 'online' but after having made contact with the company before placing an order I decided to go ahead. I was not dissapointed - this company went out of their way to ensure I achieved the best possible price for an item which was subject to a price increase and made several telephone calls to enable me to achieve this. The item (Etienne Sideboard) arrived yesterday - excellent quality, good solid mahogany - it is everything I wanted and more, fabulous. Would not hestitate to purchase again from this company or recommend to a friend. Thank you